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Patent Assignment Details
NOTE:Results display only for issued patents and published applications. For pending or abandoned applications please consult USPTO staff.

Reel/Frame:054557/0055   Pages: 8
Recorded: 12/01/2020
Attorney Dkt #:017625.005263
Conveyance: TERMINATION AND RELEASE OF SECURITY INTEREST IN PATENTS
Total properties: 36
1
Patent #:
6137870
Issue Dt:
10/24/2000
Application #:
08612452
Filing Dt:
03/06/1996
Title:
SYSTEM FOR PROVIDING CALLER INFORMATION TO CALLED PARTY VIA CALL STANDARD DATA FIELD
2
Patent #:
6122632
Issue Dt:
09/19/2000
Application #:
08897777
Filing Dt:
07/21/1997
Title:
ELECTRONIC MESSAGE MANAGEMENT SYSTEM
3
Patent #:
5966429
Issue Dt:
10/12/1999
Application #:
09170929
Filing Dt:
10/13/1998
Title:
TELEPHONE TRANSACTION PROCESSING AS A PART OF A CALL TRANSPORT
4
Patent #:
7062020
Issue Dt:
06/13/2006
Application #:
09223993
Filing Dt:
12/31/1998
Title:
SYSTEM AND APPARATUS FOR IVR PORT SHARING
5
Patent #:
6760727
Issue Dt:
07/06/2004
Application #:
09467378
Filing Dt:
12/21/1999
Title:
SYSTEM FOR CUSTOMER CONTACT INFORMATION MANAGEMENT AND METHODS FOR USING SAME
6
Patent #:
6829348
Issue Dt:
12/07/2004
Application #:
09559837
Filing Dt:
04/26/2000
Title:
SYSTEM FOR CUSTOMER CONTACT INFORMATION MANAGEMENT AND METHODS FOR USING SAME
7
Patent #:
7076032
Issue Dt:
07/11/2006
Application #:
09593795
Filing Dt:
06/14/2000
Title:
METHOD AND SYSTEM FOR PROCESSING TELEPHONE CALLS BY IVR
8
Patent #:
7031951
Issue Dt:
04/18/2006
Application #:
09909241
Filing Dt:
07/19/2001
Publication #:
US20020116243
Pub Dt:
08/22/2002
Title:
EXPERT SYSTEM ADAPTED DEDICATED INTERNET ACCESS GUIDANCE ENGINE
9
Patent #:
7599861
Issue Dt:
10/06/2009
Application #:
11276497
Filing Dt:
03/02/2006
Publication #:
US20070208579
Pub Dt:
09/06/2007
Title:
SYSTEM AND METHOD FOR CLOSED LOOP DECISIONMAKING IN AN AUTOMATED CARE SYSTEM
10
Patent #:
8027457
Issue Dt:
09/27/2011
Application #:
11565702
Filing Dt:
12/01/2006
Title:
PROCESS FOR AUTOMATED DEPLOYMENT OF NATURAL LANGUAGE
11
Patent #:
8200527
Issue Dt:
06/12/2012
Application #:
11741284
Filing Dt:
04/27/2007
Title:
METHOD FOR PRIORITIZING AND PRESENTING RECOMMENDATIONS REGARDING ORGANIZATION'S CUSTOMER CARE CAPABILITIES
12
Patent #:
7809663
Issue Dt:
10/05/2010
Application #:
11751680
Filing Dt:
05/22/2007
Title:
SYSTEM AND METHOD FOR SUPPORTING THE UTILIZATION OF MACHINE LANGUAGE
13
Patent #:
8379830
Issue Dt:
02/19/2013
Application #:
11751976
Filing Dt:
05/22/2007
Title:
SYSTEM AND METHOD FOR AUTOMATED CUSTOMER SERVICE WITH CONTINGENT LIVE INTERACTION
14
Patent #:
8166460
Issue Dt:
04/24/2012
Application #:
11860113
Filing Dt:
09/24/2007
Publication #:
US20080098119
Pub Dt:
04/24/2008
Title:
SYSTEM AND METHOD FOR ANALYZING HTTP SESSIONS
15
Patent #:
8023637
Issue Dt:
09/20/2011
Application #:
11865193
Filing Dt:
10/01/2007
Publication #:
US20090086959
Pub Dt:
04/02/2009
Title:
METHOD AND SYSTEM FOR HIERARCHY BASED CONTACT ROUTING
16
Patent #:
8139755
Issue Dt:
03/20/2012
Application #:
12055712
Filing Dt:
03/26/2008
Publication #:
US20080240406
Pub Dt:
10/02/2008
Title:
SYSTEM AND METHOD FOR THE AUTOMATIC SELECTION OF INTERFACES
17
Patent #:
8126723
Issue Dt:
02/28/2012
Application #:
12338064
Filing Dt:
12/18/2008
Title:
SYSTEM AND METHOD FOR IMPROVING TUNING USING CALLER PROVIDED SATISFACTION SCORES
18
Patent #:
9218128
Issue Dt:
12/22/2015
Application #:
12394508
Filing Dt:
02/27/2009
Title:
METHOD AND SYSTEM FOR TRAINING USERS TO UTILIZE MULTIMODAL USER INTERFACES
19
Patent #:
8260619
Issue Dt:
09/04/2012
Application #:
12414060
Filing Dt:
03/30/2009
Title:
METHOD AND SYSTEM FOR CREATING NATURAL LANGUAGE UNDERSTANDING GRAMMARS
20
Patent #:
8452668
Issue Dt:
05/28/2013
Application #:
12539980
Filing Dt:
08/12/2009
Title:
System for Closed Loop Decisionmaking in an Automated Care System
21
Patent #:
8325880
Issue Dt:
12/04/2012
Application #:
12839627
Filing Dt:
07/20/2010
Title:
AUTOMATED APPLICATION TESTING
22
Patent #:
8055595
Issue Dt:
11/08/2011
Application #:
12842495
Filing Dt:
07/23/2010
Title:
SYSTEM AND METHOD FOR SUPPORTING THE UTILIZATION OF MACHINE LEARNING
23
Patent #:
8588398
Issue Dt:
11/19/2013
Application #:
13208052
Filing Dt:
08/11/2011
Title:
METHOD AND SYSTEM FOR HIERARCHY BASED CONTACT ROUTING
24
Patent #:
8200610
Issue Dt:
06/12/2012
Application #:
13236079
Filing Dt:
09/19/2011
Title:
SYSTEM AND METHOD FOR SUPPORTING THE UTILIZATION OF MACHINE LEARNING
25
Patent #:
8422658
Issue Dt:
04/16/2013
Application #:
13314896
Filing Dt:
12/08/2011
Publication #:
US20130094646
Pub Dt:
04/18/2013
Title:
SYSTEM AND METHOD FOR THE AUTOMATIC SELECTION OF INTERFACES
26
Patent #:
8335690
Issue Dt:
12/18/2012
Application #:
13351383
Filing Dt:
01/17/2012
Title:
METHOD AND SYSTEM FOR CREATING NATURAL LANGUAGE UNDERSTANDING GRAMMARS
27
Patent #:
8504379
Issue Dt:
08/06/2013
Application #:
13352499
Filing Dt:
01/18/2012
Title:
SYSTEM AND METHOD FOR IMPROVING TUNING USING USER PROVIDED SATISFACTION SCORES
28
Patent #:
9549065
Issue Dt:
01/17/2017
Application #:
13659366
Filing Dt:
10/24/2012
Title:
SYSTEM AND METHOD FOR AUTOMATED CUSTOMER SERVICE WITH CONTINGENT LIVE INTERACTION
29
Patent #:
8638906
Issue Dt:
01/28/2014
Application #:
13662983
Filing Dt:
10/29/2012
Title:
AUTOMATED APPLICATION TESTING
30
Patent #:
8738384
Issue Dt:
05/27/2014
Application #:
13679250
Filing Dt:
11/16/2012
Title:
METHOD AND SYSTEM FOR CREATING NATURAL LANGUAGE UNDERSTANDING GRAMMARS
31
Patent #:
8687793
Issue Dt:
04/01/2014
Application #:
13826149
Filing Dt:
03/14/2013
Publication #:
US20130251117
Pub Dt:
09/26/2013
Title:
System and Method for the Automatic Selection of Interfaces
32
Patent #:
8918342
Issue Dt:
12/23/2014
Application #:
13872365
Filing Dt:
04/29/2013
Title:
System for Closed Loop Decisionmaking in an Automated Care System
33
Patent #:
9406075
Issue Dt:
08/02/2016
Application #:
13938806
Filing Dt:
07/10/2013
Title:
SYSTEM AND METHOD FOR IMPROVING TUNING USING USER PROVIDED SATISFACTION SCORES
34
Patent #:
10055744
Issue Dt:
08/21/2018
Application #:
14579811
Filing Dt:
12/22/2014
Publication #:
US20150103984
Pub Dt:
04/16/2015
Title:
SYSTEM FOR CLOSED LOOP DECISIONMAKING IN AN AUTOMATED CARE SYSTEM
35
Patent #:
9414209
Issue Dt:
08/09/2016
Application #:
14643877
Filing Dt:
03/10/2015
Publication #:
US20150312734
Pub Dt:
10/29/2015
Title:
AUTOMATIC DELIVERY OF MESSAGES
36
Patent #:
NONE
Issue Dt:
Application #:
14970204
Filing Dt:
12/15/2015
Publication #:
US20160103560
Pub Dt:
04/14/2016
Title:
METHOD AND SYSTEM FOR TRAINING USERS TO UTILIZE MULTIMODAL USER INTERFACES
Assignor
1
JPMORGAN CHASE BANK, N.A., AS ADMINISTRATIVE AGENT
Exec Dt:
11/30/2020
Assignee
1
CONCENTRIX CVG CUSTOMER MANAGEMENT DELAWARE LLC (FORMERLY KNOWN AS CONVERGYS CUSTOMER MANAGEMENT DELAWARE LLC)
201 EAST 4TH STREET
CINCINNATI, OHIO 45202
Correspondence name and address
MOORE & VAN ALLEN PLLC
100 NORTH TRYON STREET
SUITE 4700, ATTN: IP DEPARTMENT
CHARLOTTE, NC 28202

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