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Total properties:
25
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Patent #:
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Issue Dt:
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05/26/2020
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Application #:
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15968581
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Filing Dt:
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05/01/2018
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Publication #:
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Pub Dt:
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08/30/2018
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Title:
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SYSTEM AND METHOD FOR MANAGING CUSTOMER INTERACTIONS FOR CONTACT CENTER BASED ON AGENT PROXIMITY
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Patent #:
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Issue Dt:
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10/15/2019
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Application #:
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15968632
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Filing Dt:
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05/01/2018
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Publication #:
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Pub Dt:
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08/30/2018
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Title:
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SYSTEM AND METHOD FOR EXPOSING CUSTOMER AVAILABILITY TO CONTACT CENTER AGENTS
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Patent #:
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Issue Dt:
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11/09/2021
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Application #:
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15986787
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Filing Dt:
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05/22/2018
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Publication #:
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Pub Dt:
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11/22/2018
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Title:
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SYSTEM AND METHOD FOR EXTRACTING DOMAIN MODEL FOR DYNAMIC DIALOG CONTROL
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Patent #:
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Issue Dt:
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07/07/2020
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Application #:
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15989859
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Filing Dt:
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05/25/2018
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Publication #:
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Pub Dt:
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09/27/2018
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Title:
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SYSTEM AND METHOD FOR SITE AWARE ROUTING FOR CALLBACK
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Patent #:
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Issue Dt:
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07/23/2019
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Application #:
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16000742
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Filing Dt:
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06/05/2018
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Publication #:
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Pub Dt:
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10/04/2018
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Title:
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METHOD AND SYSTEM FOR PREDICTING SPEECH RECOGNITION PERFORMANCE USING ACCURACY SCORES
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Patent #:
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Issue Dt:
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12/03/2019
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Application #:
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16014951
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Filing Dt:
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06/21/2018
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Publication #:
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Pub Dt:
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10/18/2018
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Title:
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SYSTEM AND METHOD FOR MANAGING CUSTOMER INTERACTIONS
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Patent #:
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Issue Dt:
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10/01/2019
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Application #:
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16055118
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Filing Dt:
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08/05/2018
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Publication #:
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Pub Dt:
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11/29/2018
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Title:
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SYSTEM AND METHOD FOR OFFLINE SURVIVABILITY
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Patent #:
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Issue Dt:
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06/30/2020
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Application #:
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16118141
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Filing Dt:
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08/30/2018
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Publication #:
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Pub Dt:
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02/28/2019
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Title:
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SYSTEMS AND METHODS FOR LOAD BALANCING ACROSS MEDIA SERVER INSTANCES
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Patent #:
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Issue Dt:
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09/12/2023
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Application #:
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16139662
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Filing Dt:
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09/24/2018
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Publication #:
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Pub Dt:
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01/24/2019
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Title:
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SYSTEM FOR PROVIDING DYNAMIC RECOMMENDATIONS BASED ON INTERACTIONS IN RETAIL STORES
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Patent #:
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Issue Dt:
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10/01/2019
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Application #:
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16185755
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Filing Dt:
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11/09/2018
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Publication #:
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Pub Dt:
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03/14/2019
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Title:
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SYSTEM AND METHOD FOR DISTRIBUTED DYNAMIC RESOURCE COMMITMENT
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Patent #:
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Issue Dt:
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09/29/2020
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Application #:
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16186851
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Filing Dt:
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11/12/2018
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Publication #:
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Pub Dt:
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03/14/2019
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Title:
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SYSTEM AND METHOD TO CORRECT FOR PACKET LOSS USING HIDDEN MARKOV MODELS IN ASR SYSTEMS
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Patent #:
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Issue Dt:
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05/05/2020
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Application #:
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16219537
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Filing Dt:
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12/13/2018
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Publication #:
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Pub Dt:
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04/25/2019
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Title:
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LANGUAGE MODEL CUSTOMIZATION IN SPEECH RECOGNITION FOR SPEECH ANALYTICS
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Patent #:
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Issue Dt:
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04/14/2020
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Application #:
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16272130
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Filing Dt:
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02/11/2019
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Publication #:
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Pub Dt:
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06/06/2019
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Title:
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METHOD FOR FORMING THE EXCITATION SIGNAL FOR A GLOTTAL PULSE MODEL BASED PARAMETRIC SPEECH SYNTHESIS SYSTEM
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Patent #:
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Issue Dt:
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10/20/2020
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Application #:
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16298404
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Filing Dt:
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03/11/2019
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Publication #:
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Pub Dt:
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07/04/2019
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Title:
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Connected Machine Initiated Service
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Patent #:
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Issue Dt:
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04/05/2022
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Application #:
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16378452
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Filing Dt:
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04/08/2019
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Publication #:
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Pub Dt:
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08/01/2019
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Title:
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SYSTEM AND METHOD FOR OPTIMIZATION OF AUDIO FINGERPRINT SEARCH
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Patent #:
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Issue Dt:
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03/03/2020
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Application #:
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16389745
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Filing Dt:
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04/19/2019
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Publication #:
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Pub Dt:
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08/08/2019
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Title:
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AUTOMATIC QUALITY MANAGEMENT OF CHAT AGENTS VIA CHAT BOTS
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Patent #:
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Issue Dt:
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11/17/2020
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Application #:
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16392455
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Filing Dt:
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04/23/2019
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Title:
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SYSTEMS AND METHODS FOR AUTOMATING CUSTOMER INTERACTIONS WITH ENTERPRISES
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Patent #:
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Issue Dt:
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06/01/2021
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Application #:
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16567513
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Filing Dt:
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09/11/2019
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Publication #:
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Pub Dt:
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01/02/2020
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Title:
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DIALOGUE FLOW OPTIMIZATION AND PERSONALIZATION
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Patent #:
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Issue Dt:
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08/23/2022
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Application #:
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16664904
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Filing Dt:
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10/27/2019
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Publication #:
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Pub Dt:
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02/20/2020
| | | | |
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Title:
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SYSTEMS AND METHODS FOR CHATBOT GENERATION
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Patent #:
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Issue Dt:
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08/23/2022
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Application #:
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16664907
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Filing Dt:
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10/27/2019
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Publication #:
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Pub Dt:
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02/20/2020
| | | | |
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Title:
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System and Method for Dialogue Tree Generation
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Patent #:
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Issue Dt:
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12/14/2021
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Application #:
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16714499
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Filing Dt:
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12/13/2019
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Publication #:
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Pub Dt:
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04/16/2020
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Title:
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CONTACT CENTER SYSTEM AND METHOD FOR ADVANCED OUTBOUND COMMUNICATIONS TO A CONTACT GROUP
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|
|
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Patent #:
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|
Issue Dt:
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05/25/2021
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Application #:
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16819072
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Filing Dt:
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03/14/2020
|
|
Publication #:
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Pub Dt:
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08/20/2020
| | | | |
|
Title:
|
SYSTEM AND METHOD FOR DYNAMIC DIALOG CONTROL FOR CONTACT CENTER SYSTEM
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|
|
|
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Patent #:
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|
Issue Dt:
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04/12/2022
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Application #:
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16879242
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Filing Dt:
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05/20/2020
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|
Publication #:
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Pub Dt:
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10/08/2020
| | | | |
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Title:
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SYSTEMS AND METHODS FOR LOAD BALANCING ACROSS MEDIA SERVER INSTANCES
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|
|
|
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Patent #:
|
|
Issue Dt:
|
11/08/2022
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Application #:
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16900048
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Filing Dt:
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06/12/2020
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Publication #:
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Pub Dt:
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09/24/2020
| | | | |
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Title:
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SYSTEM AND METHOD FOR CONFIGURATION AND INTERCHANGING OF BUSINESS FUNCTIONALITY IMPLEMENTATIONS
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Patent #:
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Issue Dt:
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07/04/2023
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Application #:
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16915160
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Filing Dt:
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06/29/2020
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Publication #:
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Pub Dt:
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10/22/2020
| | | | |
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Title:
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SYSTEM AND METHOD TO CORRECT FOR PACKET LOSS IN ASR SYSTEMS
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