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Total properties:
25
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Patent #:
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Issue Dt:
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09/12/2017
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Application #:
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15219177
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Filing Dt:
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07/25/2016
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Publication #:
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Pub Dt:
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11/17/2016
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Title:
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Robust DTMF detection in an unreliable voice-over-IP (VoIP) environment
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Patent #:
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Issue Dt:
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05/08/2018
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Application #:
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15237563
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Filing Dt:
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08/15/2016
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Publication #:
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Pub Dt:
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12/01/2016
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Title:
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System for Facilitating Loosely Configured Service Worker Groups in a Dynamic Call Center Environment
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Patent #:
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Issue Dt:
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10/31/2017
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Application #:
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15237588
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Filing Dt:
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08/15/2016
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Publication #:
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Pub Dt:
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12/08/2016
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Title:
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LOCATION-BASED CALL INITIATION
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Patent #:
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Issue Dt:
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05/29/2018
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Application #:
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15242116
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Filing Dt:
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08/19/2016
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Publication #:
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Pub Dt:
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02/22/2018
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Title:
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SYSTEM AND METHOD FOR SITE AWARE ROUTING FOR CALLBACK
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Patent #:
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Issue Dt:
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01/02/2018
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Application #:
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15243857
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Filing Dt:
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08/22/2016
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Publication #:
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Pub Dt:
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12/08/2016
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Title:
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METHOD FOR SIMULATING SCREEN SHARING FOR MULTIPLE APPLICATIONS RUNNING CONCURRENTLY ON A MOBILE PLATFORM
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Patent #:
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Issue Dt:
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02/13/2018
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Application #:
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15243931
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Filing Dt:
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08/22/2016
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Publication #:
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Pub Dt:
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12/08/2016
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Title:
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System for Scheduling Routing Rules in a Contact Center Based on Forecasted and Actual Interaction Load and Staffing Requirements
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Patent #:
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Issue Dt:
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10/10/2017
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Application #:
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15250675
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Filing Dt:
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08/29/2016
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Publication #:
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Pub Dt:
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12/15/2016
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Title:
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CONTACT CENTER RECORDING SERVICE
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Patent #:
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Issue Dt:
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01/09/2018
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Application #:
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15251191
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Filing Dt:
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08/30/2016
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Title:
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SYSTEM AND METHOD FOR PREDICTIVE ROUTING BASED ON A CUSTOMER JOURNEY PATIENCE
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Patent #:
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Issue Dt:
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07/16/2019
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Application #:
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15253810
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Filing Dt:
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08/31/2016
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Publication #:
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Pub Dt:
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03/01/2018
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Title:
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AUTHENTICATION SYSTEM AND METHOD BASED ON AUTHENTICATION ANNOTATIONS
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Patent #:
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Issue Dt:
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04/17/2018
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Application #:
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15261826
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Filing Dt:
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09/09/2016
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Publication #:
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Pub Dt:
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12/29/2016
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Title:
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INTERACTION REQUEST PROCESSING ACCORDING TO CLIENT PRE-CONFIGURED SCHEDULE
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Patent #:
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Issue Dt:
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03/06/2018
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Application #:
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15268513
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Filing Dt:
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09/16/2016
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Publication #:
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Pub Dt:
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05/25/2017
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Title:
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SYSTEM AND METHOD FOR PERFORMANCE-BASED ROUTING OF INTERACTIONS IN A CONTACT CENTER
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Patent #:
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Issue Dt:
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09/12/2017
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Application #:
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15272312
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Filing Dt:
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09/21/2016
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Title:
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SYSTEM AND METHOD FOR RECOMMENDING COMMUNICATION MEDIUMS BASED ON PREDICTIVE ANALYTICS
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Patent #:
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Issue Dt:
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01/23/2018
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Application #:
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15276443
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Filing Dt:
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09/26/2016
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Publication #:
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Pub Dt:
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05/25/2017
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Title:
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METHOD AND SYSTEM FOR MANAGING INTERACTIVE COMMUNICATIONS CAMPAIGNS WITH TEXT MESSAGING
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Patent #:
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Issue Dt:
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02/20/2018
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Application #:
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15280769
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Filing Dt:
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09/29/2016
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Title:
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PINNING IN AN INTERACTIVE MEDIA/VOICE RESPONSE SYSTEM
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Patent #:
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Issue Dt:
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08/22/2017
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Application #:
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15281022
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Filing Dt:
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09/29/2016
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Publication #:
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Pub Dt:
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01/19/2017
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Title:
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GRAPHICAL MENU BUILDER FOR ENCODING APPLICATIONS IN AN IMAGE
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Patent #:
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Issue Dt:
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01/19/2021
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Application #:
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15282897
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Filing Dt:
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09/30/2016
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Publication #:
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Pub Dt:
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04/05/2018
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Title:
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SYSTEM AND METHOD FOR AUTOMATIC QUALITY MANAGEMENT AND COACHING
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Patent #:
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Issue Dt:
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01/26/2021
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Application #:
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15282963
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Filing Dt:
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09/30/2016
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Publication #:
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Pub Dt:
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04/05/2018
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Title:
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SYSTEM AND METHOD FOR AUTOMATIC QUALITY EVALUATION OF INTERACTIONS
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Patent #:
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Issue Dt:
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10/09/2018
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Application #:
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15283288
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Filing Dt:
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09/30/2016
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Publication #:
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Pub Dt:
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01/19/2017
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Title:
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SYSTEM AND METHODS FOR INTEGRATING SHORT MESSAGE SERVICE MESSAGING WITH CONTACT CENTER APPLICATIONS
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Patent #:
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Issue Dt:
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05/14/2019
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Application #:
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15284480
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Filing Dt:
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10/03/2016
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Publication #:
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Pub Dt:
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01/26/2017
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Title:
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Automated Call Center Software Build Generator
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Patent #:
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Issue Dt:
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06/26/2018
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Application #:
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15289910
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Filing Dt:
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10/10/2016
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Publication #:
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Pub Dt:
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04/27/2017
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Title:
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MULTI-CHANNEL DELIVERY PLATFORM
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Patent #:
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Issue Dt:
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04/23/2019
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Application #:
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15289932
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Filing Dt:
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10/10/2016
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Publication #:
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Pub Dt:
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04/27/2017
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Title:
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VISUAL INTERACTIVE VOICE RESPONSE SYSTEM
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Patent #:
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Issue Dt:
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08/14/2018
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Application #:
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15294661
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Filing Dt:
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10/14/2016
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Publication #:
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Pub Dt:
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04/27/2017
| | | | |
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Title:
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MULTIMODAL INTERACTIVE VOICE RESPONSE SYSTEM
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Patent #:
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Issue Dt:
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07/10/2018
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Application #:
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15294670
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Filing Dt:
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10/14/2016
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Publication #:
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Pub Dt:
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05/18/2017
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Title:
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DISTRIBUTED AGGREGATION FOR CONTACT CENTER AGENT-GROUPS ON SLIDING INTERVAL
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Patent #:
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Issue Dt:
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04/20/2021
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Application #:
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15625585
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Filing Dt:
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06/16/2017
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Publication #:
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Pub Dt:
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12/20/2018
| | | | |
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Title:
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SYSTEMS AND METHODS FOR SIZING MODULAR ROUTING APPLICATIONS
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Patent #:
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Issue Dt:
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11/14/2017
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Application #:
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29574448
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Filing Dt:
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08/15/2016
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Title:
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DISPLAY SCREEN WITH GRAPHICAL USER INTERFACE
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