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Reel/Frame:067391/0105   Pages: 4
Recorded: 05/13/2024
Conveyance: CHANGE OF NAME (SEE DOCUMENT FOR DETAILS).
Total properties: 25
1
Patent #:
9712465
Issue Dt:
07/18/2017
Application #:
14859881
Filing Dt:
09/21/2015
Publication #:
US20160014058
Pub Dt:
01/14/2016
Title:
COACHING WITH COLLABORATIVE EDITING
2
Patent #:
9571646
Issue Dt:
02/14/2017
Application #:
14868335
Filing Dt:
09/28/2015
Publication #:
US20160021250
Pub Dt:
01/21/2016
Title:
ROUTING USER COMMUNICATIONS TO AGENTS
3
Patent #:
9854094
Issue Dt:
12/26/2017
Application #:
14875252
Filing Dt:
10/05/2015
Publication #:
US20160028888
Pub Dt:
01/28/2016
Title:
SYSTEM TO DEPLOY A DISASTER-PROOF GEOGRAPHICALLY-DISTRIBUTED CALL CENTER
4
Patent #:
9609131
Issue Dt:
03/28/2017
Application #:
14875365
Filing Dt:
10/05/2015
Publication #:
US20160028893
Pub Dt:
01/28/2016
Title:
ACTIVITIES ASSIGNMENT OPTIMIZATION FOR MULTI-SKILL CONTACT CENTER
5
Patent #:
9621727
Issue Dt:
04/11/2017
Application #:
14876749
Filing Dt:
10/06/2015
Publication #:
US20160028892
Pub Dt:
01/28/2016
Title:
SYSTEM AND METHOD FOR CALL AND DATA MATCHING IN A CONTACT CENTER
6
Patent #:
9578071
Issue Dt:
02/21/2017
Application #:
14881127
Filing Dt:
10/12/2015
Publication #:
US20160036874
Pub Dt:
02/04/2016
Title:
CONTEXT AWARE INTERACTION
7
Patent #:
9680989
Issue Dt:
06/13/2017
Application #:
14887225
Filing Dt:
10/19/2015
Publication #:
US20160112560
Pub Dt:
04/21/2016
Title:
IDENTIFYING RECYCLED TELEPHONE NUMBERS
8
Patent #:
9716792
Issue Dt:
07/25/2017
Application #:
14887276
Filing Dt:
10/19/2015
Publication #:
US20170111505
Pub Dt:
04/20/2017
Title:
SYSTEM AND METHOD FOR GENERATING A NETWORK OF CONTACT CENTER AGENTS AND CUSTOMERS FOR OPTIMIZED ROUTING OF INTERACTIONS
9
Patent #:
9723151
Issue Dt:
08/01/2017
Application #:
14887310
Filing Dt:
10/19/2015
Publication #:
US20170111507
Pub Dt:
04/20/2017
Title:
OPTIMIZED ROUTING OF INTERACTIONS TO CONTACT CENTER AGENTS BASED ON FORECAST AGENT AVAILABILITY AND CUSTOMER PATIENCE
10
Patent #:
10455088
Issue Dt:
10/22/2019
Application #:
14919675
Filing Dt:
10/21/2015
Publication #:
US20170118336
Pub Dt:
04/27/2017
Title:
DIALOGUE FLOW OPTIMIZATION AND PERSONALIZATION
11
Patent #:
9571656
Issue Dt:
02/14/2017
Application #:
14923402
Filing Dt:
10/26/2015
Publication #:
US20160142547
Pub Dt:
05/19/2016
Title:
METHOD OF DISTRIBUTED AGGREGATION IN A CALL CENTER
12
Patent #:
9565296
Issue Dt:
02/07/2017
Application #:
14930625
Filing Dt:
11/02/2015
Publication #:
US20160105545
Pub Dt:
04/14/2016
Title:
CALL EVENT TAGGING AND CALL RECORDING STITCHING FOR CONTACT CENTER CALL RECORDINGS
13
Patent #:
9485359
Issue Dt:
11/01/2016
Application #:
14936522
Filing Dt:
11/09/2015
Publication #:
US20160112566
Pub Dt:
04/21/2016
Title:
RECORDING USER COMMUNICATIONS
14
Patent #:
9635182
Issue Dt:
04/25/2017
Application #:
14936565
Filing Dt:
11/09/2015
Publication #:
US20160105564
Pub Dt:
04/14/2016
Title:
METHOD AND SYSTEM FOR MANAGING INTERACTIVE COMMUNICATIONS CAMPAIGNS WITH CALL PACING
15
Patent #:
9590840
Issue Dt:
03/07/2017
Application #:
14936630
Filing Dt:
11/09/2015
Publication #:
US20160105561
Pub Dt:
04/14/2016
Title:
DISTRIBUTED EVENT DELIVERY
16
Patent #:
9866627
Issue Dt:
01/09/2018
Application #:
14948036
Filing Dt:
11/20/2015
Publication #:
US20160149998
Pub Dt:
05/26/2016
Title:
FEDERATED UPTAKE THROTTLING
17
Patent #:
9591135
Issue Dt:
03/07/2017
Application #:
14948105
Filing Dt:
11/20/2015
Publication #:
US20160119475
Pub Dt:
04/28/2016
Title:
RULES-BASED COMPLIANCE SYSTEM
18
Patent #:
9894202
Issue Dt:
02/13/2018
Application #:
14948134
Filing Dt:
11/20/2015
Publication #:
US20160105558
Pub Dt:
04/14/2016
Title:
METHOD FOR AUTOMATED HANDLING OF OUTBOUND CONTACTS REQUIRING ASSURED CONNECTION TO A LIVE AGENT
19
Patent #:
9648169
Issue Dt:
05/09/2017
Application #:
14960219
Filing Dt:
12/04/2015
Publication #:
US20160165051
Pub Dt:
06/09/2016
Title:
SYSTEM AND METHOD FOR WEB-BASED REAL TIME COMMUNICATION WITH OPTIMIZED TRANSCODING
20
Patent #:
10170118
Issue Dt:
01/01/2019
Application #:
15018783
Filing Dt:
02/08/2016
Publication #:
US20160155444
Pub Dt:
06/02/2016
Title:
TELEPHONY SYSTEM WITH A BACKGROUND RECAPILATION FEATURE
21
Patent #:
10359923
Issue Dt:
07/23/2019
Application #:
15069678
Filing Dt:
03/14/2016
Publication #:
US20160196053
Pub Dt:
07/07/2016
Title:
APPLICATION BUILDER PLATFORM
22
Patent #:
10645226
Issue Dt:
05/05/2020
Application #:
15087511
Filing Dt:
03/31/2016
Publication #:
US20170289355
Pub Dt:
10/05/2017
Title:
SYSTEM AND METHOD FOR INTERACTION CALLBACK PACING
23
Patent #:
9706050
Issue Dt:
07/11/2017
Application #:
15094929
Filing Dt:
04/08/2016
Publication #:
US20160227035
Pub Dt:
08/04/2016
Title:
ROUTING USER COMMUNICATIONS TO AGENTS
24
Patent #:
10038787
Issue Dt:
07/31/2018
Application #:
15149031
Filing Dt:
05/06/2016
Publication #:
US20170324867
Pub Dt:
11/09/2017
Title:
SYSTEM AND METHOD FOR MANAGING AND TRANSITIONING AUTOMATED CHAT CONVERSATIONS
25
Patent #:
10346635
Issue Dt:
07/09/2019
Application #:
15169317
Filing Dt:
05/31/2016
Publication #:
US20170344754
Pub Dt:
11/30/2017
Title:
System and Method for Data Management and Task Routing Based on Data Tagging
Assignor
1
GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
Exec Dt:
03/15/2021
Assignee
1
GENESYS CLOUD SERVICES, INC.
1302 EL CAMINO REAL, SUITE 300
MENLO PARK, CALIFORNIA 94025
Correspondence name and address
RYAN P. HILER
TAFT STETTINIUS & HOLLISTER LLP
ONE INDIANA SQUARE, SUITE 3500
INDIANAPOLIS, IN 46204

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