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Total properties:
25
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Patent #:
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Issue Dt:
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04/10/1984
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Application #:
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06248821
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Filing Dt:
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03/30/1981
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Title:
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DIGITAL INFORMATION SWITCHING SYSTEM
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Patent #:
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Issue Dt:
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11/27/1984
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Application #:
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06350096
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Filing Dt:
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02/18/1982
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Title:
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DIGITAL INFORMATION SWITCH MATRIX WITH ON-LINE/OFF-LINE DIAGNOSTIC FEATURES
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Patent #:
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Issue Dt:
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05/09/1989
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Application #:
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07178548
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Filing Dt:
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04/07/1988
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Title:
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METHOD AND APPARATUS FOR PREDICTIVE DIALING
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Patent #:
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Issue Dt:
|
06/20/1989
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Application #:
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07211589
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Filing Dt:
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06/27/1988
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Title:
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PLUG-IN CARD MODULE
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Patent #:
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Issue Dt:
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01/09/1990
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Application #:
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07226229
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Filing Dt:
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07/29/1988
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Title:
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AUTOMATIC CALL DISTRIBUTION (ACD) SWITCHING SYSTEM HAVING DISTRIBUTED PROCESSING CAPABILITY
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Patent #:
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Issue Dt:
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04/15/1997
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Application #:
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08115524
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Filing Dt:
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09/01/1993
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Title:
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METHOD AND SYSTEM FOR INTEGRATING A PLURALITY OF CALL CENTER AGENT PERFORMANCE ENHANCEMENT MODULES
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Patent #:
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Issue Dt:
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03/19/1996
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Application #:
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08271228
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Filing Dt:
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07/06/1994
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Title:
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METHOD AND SYSTEM FOR MONITORING AND CONTROLLING THE PERFORMANCE OF A CALL PROCESSING CENTER
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Patent #:
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Issue Dt:
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07/09/1996
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Application #:
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08434261
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Filing Dt:
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05/03/1995
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Title:
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METHOD AND SYSTEM FOR AUTOMATICALLY MONITORING THE PERFORMANCE QUALITY OF CALL CENTER SERVICE REPRESENTATIVES
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Patent #:
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Issue Dt:
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09/10/1996
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Application #:
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08502596
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Filing Dt:
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07/14/1995
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Title:
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METHOD AND SYSTEM FOR TRANSFERRING CALLS AND CALL-RELATED DATA BETWEEN A PLURALITY OF CALL CENTERS
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Patent #:
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Issue Dt:
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11/04/1997
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Application #:
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08610550
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Filing Dt:
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03/06/1996
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Title:
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METHOD AND SYSTEM FOR MONITORING AND CONTROLLING THE PERFORMANCE OF AN ORGANIZATION
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Patent #:
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Issue Dt:
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06/22/1999
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Application #:
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08660997
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Filing Dt:
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06/10/1996
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Title:
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SYSTEM, METHOD AND USER INTERFACE FOR DATA ANNOUNCED CALL TRANSFER
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Patent #:
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Issue Dt:
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12/09/1997
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Application #:
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08667861
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Filing Dt:
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06/20/1996
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Title:
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METHOD AND SYSTEM FOR AUTOMATICALLY MONITORING THE PERFORMANCE QUALITY OF CALL CENTER SERVICE REPRESENTATIVES
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Patent #:
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Issue Dt:
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11/04/1997
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Application #:
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08707872
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Filing Dt:
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09/09/1996
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Title:
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METHOD AND SYSTEM FOR TRANSFERRING CALLS AND CALL-RELATED DATA BETWEEN A PLURALITY OF CALL CENTERS
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Patent #:
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Issue Dt:
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08/10/1999
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Application #:
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08795950
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Filing Dt:
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02/28/1997
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Title:
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METHOD AND SYSTEM FOR TRANSFERRING CALLS AND CALL-RELATED DATA BETWEEN A PLURALITY OF CALL CENTERS
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|
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Patent #:
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Issue Dt:
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07/13/1999
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Application #:
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08808625
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Filing Dt:
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02/28/1997
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Title:
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ROUTING CALLS TO CALL CENTERS
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Patent #:
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Issue Dt:
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05/02/2000
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Application #:
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08854435
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Filing Dt:
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05/12/1997
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Title:
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METHOD AND SYSTEM FOR MONITORING CALL CENTER SERVICE REPRESENTATIVES
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|
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Patent #:
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Issue Dt:
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08/31/1999
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Application #:
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08854819
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Filing Dt:
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05/12/1997
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Title:
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METHOD AND SYSTEM FOR MONITORING CALL CENTER SERVICE REPRESENTATIVES
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|
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Patent #:
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Issue Dt:
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10/06/1998
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Application #:
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08905316
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Filing Dt:
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08/04/1997
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Title:
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METHOD AND SYSTEM FOR AUTOMATICALLY MONITORING THE PERFORMANCE QUALITY OF CALL CENTER SERVICE REPRESENTATIVES
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Patent #:
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Issue Dt:
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11/23/1999
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Application #:
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08929490
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Filing Dt:
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09/15/1997
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Title:
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REPRODUCTION OF A VOICE AND VIDEO SESSION
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Patent #:
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Issue Dt:
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03/14/2000
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Application #:
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09031354
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Filing Dt:
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02/26/1998
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Title:
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SYSTEM AND METHOD FOR DETERMINING THE PERFORMANCE OF A USER RESPONDING TO A CALL
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Patent #:
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NONE
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Issue Dt:
|
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Application #:
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09110103
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Filing Dt:
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07/01/1998
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Publication #:
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Pub Dt:
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04/04/2002
| | | | |
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Title:
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SYSTEM AND METHOD FOR IMPORTING PERFORMANCE DATA INTO A PERFORMANCE EVALUATION SYSTEM
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|
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Patent #:
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|
Issue Dt:
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09/02/2003
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Application #:
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09110106
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Filing Dt:
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07/01/1998
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Title:
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SYSTEM AND METHOD FOR DEFINING THE ORGANIZATIONAL STRUCTURE OF AN ENTERPRISE IN A PERFORMANCE EVALUATION SYSTEM
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|
|
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Patent #:
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|
Issue Dt:
|
08/05/2003
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Application #:
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09110108
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Filing Dt:
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07/01/1998
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Title:
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SYSTEM AND METHOD FOR GENERATING AN EVALUATION IN A PERFORMANCE EVALUATION SYSTEM
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|
|
|
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Patent #:
|
|
Issue Dt:
|
04/10/2001
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Application #:
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09170930
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Filing Dt:
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10/13/1998
|
|
Title:
|
SYSTEM, METHOD AND USER INTERFACE FOR DATA ANNOUNCED CALL TRANSFER
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|
|
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Patent #:
|
|
Issue Dt:
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02/18/2003
|
Application #:
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09300765
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Filing Dt:
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04/26/1999
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|
Title:
|
ROUTING CALLS TO CALL CENTERS
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