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Patent #:
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Issue Dt:
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12/24/2019
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Application #:
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16163112
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Filing Dt:
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10/17/2018
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Title:
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Originating Calls in a Contact Center Either in a Voice Dialing Mode or a Text Dialing Mode
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Patent #:
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Issue Dt:
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02/12/2019
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Application #:
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16164467
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Filing Dt:
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10/18/2018
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Title:
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Calling Party Number Selection for Outbound Telephone Calls TO Mitigate Robocalling Processing Impacts
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Patent #:
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Issue Dt:
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03/19/2019
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Application #:
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16171938
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Filing Dt:
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10/26/2018
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Title:
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Establishing a Target Handle Time for a Communication in a Contact Center Using Analytics
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Patent #:
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Issue Dt:
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07/09/2019
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Application #:
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16216382
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Filing Dt:
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12/11/2018
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Title:
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Queueing Multi-Channel Communications for a Contact Center
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Patent #:
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Issue Dt:
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09/10/2019
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Application #:
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16276854
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Filing Dt:
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02/15/2019
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Title:
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Verification Process for Text-Based Communication Channels
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Patent #:
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Issue Dt:
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03/24/2020
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Application #:
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16355017
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Filing Dt:
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03/15/2019
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Title:
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Answering Machine Detection for a Contact Center
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Patent #:
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Issue Dt:
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02/18/2020
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Application #:
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16362948
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Filing Dt:
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03/25/2019
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Title:
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MANAGING MULTIPLE AGENT COMMUNICATION SESSIONS IN A CONTACT CENTER
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Patent #:
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Issue Dt:
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08/13/2019
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Application #:
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16369158
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Filing Dt:
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03/29/2019
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Title:
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Establishing a Target Handle Time for a Communication in a Contact Center
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Patent #:
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Issue Dt:
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11/05/2019
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Application #:
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16378708
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Filing Dt:
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04/09/2019
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Title:
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Automatic Dialer Call Pacing In a Contact Center
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Patent #:
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Issue Dt:
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02/04/2020
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Application #:
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16381722
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Filing Dt:
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04/11/2019
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Title:
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Identifying and Processing Neighbor Spoofed Telephone Calls in a VoIP-Based Telecommunications Network
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Patent #:
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Issue Dt:
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11/12/2019
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Application #:
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16402649
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Filing Dt:
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05/03/2019
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Title:
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Queueing Multi-Channel Communications for a Contact Center
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Patent #:
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Issue Dt:
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03/24/2020
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Application #:
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16437009
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Filing Dt:
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06/11/2019
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Title:
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Adaptable Data Source Connection Strings
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Patent #:
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Issue Dt:
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09/10/2019
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Application #:
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16437140
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Filing Dt:
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06/11/2019
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Title:
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PROVIDING TECHNICAL SUPPORT IN AN AUGMENTED REALITY ENVIRONMENT
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Patent #:
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Issue Dt:
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10/15/2019
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Application #:
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16449555
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Filing Dt:
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06/24/2019
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Title:
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Verification Process for Text-Based Communication Channels
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Patent #:
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Issue Dt:
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03/03/2020
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Application #:
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16535286
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Filing Dt:
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08/08/2019
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Title:
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Queueing Multi-Channel Communications for a Contact Center
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