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Reel/Frame:052474/0328   Pages: 8
Recorded: 04/23/2020
Attorney Dkt #:031752.000272
Conveyance: NOTICE OF GRANT OF SECURITY INTEREST IN PATENTS
Total properties: 44
1
Patent #:
7707149
Issue Dt:
04/27/2010
Application #:
09826121
Filing Dt:
04/04/2001
Publication #:
US20020147732
Pub Dt:
10/10/2002
Title:
METHOD, SYSTEM, AND PROGRAM FOR CUSTOMER SERVICE AND SUPPORT MANAGEMENT
2
Patent #:
7664641
Issue Dt:
02/16/2010
Application #:
10668678
Filing Dt:
09/23/2003
Title:
SCRIPT COMPLIANCE AND QUALITY ASSURANCE BASED ON SPEECH RECOGNITION AND DURATION OF INTERACTION
3
Patent #:
8180643
Issue Dt:
05/15/2012
Application #:
10669089
Filing Dt:
09/23/2003
Title:
SCRIPT COMPLIANCE USING SPEECH RECOGNITION AND COMPILATION AND TRANSMISSION OF VOICE AND TEXT RECORDS TO CLIENTS
4
Patent #:
7739115
Issue Dt:
06/15/2010
Application #:
10670126
Filing Dt:
09/24/2003
Title:
SCRIPT COMPLIANCE AND AGENT FEEDBACK
5
Patent #:
8687791
Issue Dt:
04/01/2014
Application #:
11361320
Filing Dt:
02/24/2006
Title:
System, method, and computer readable medium for routing an agent to a preferred communications platform
6
Patent #:
7769160
Issue Dt:
08/03/2010
Application #:
11361321
Filing Dt:
02/24/2006
Title:
SYSTEM, METHOD, AND COMPUTER READABLE MEDIUM FOR ROUTING AN AGENT TO A PREFERRED COMMUNICATIONS PLATFORM IN ORDER TO RECEIVE A CUSTOMER CALL
7
Patent #:
8644492
Issue Dt:
02/04/2014
Application #:
11427007
Filing Dt:
06/28/2006
Title:
Real Time Feedback of Script Logic
8
Patent #:
9503578
Issue Dt:
11/22/2016
Application #:
11427008
Filing Dt:
06/28/2006
Title:
Script Logic Viewing
9
Patent #:
8595648
Issue Dt:
11/26/2013
Application #:
11427009
Filing Dt:
06/28/2006
Title:
Script Logic Graphical Mapping
10
Patent #:
8559618
Issue Dt:
10/15/2013
Application #:
11427014
Filing Dt:
06/28/2006
Title:
Contact Center Call Routing By Agent Attribute
11
Patent #:
8489401
Issue Dt:
07/16/2013
Application #:
11675738
Filing Dt:
02/16/2007
Title:
SCRIPT COMPLIANCE USING SPEECH RECOGNITION
12
Patent #:
8693674
Issue Dt:
04/08/2014
Application #:
11864075
Filing Dt:
09/28/2007
Title:
PROVIDING AGENT AVAILABILITY FOR AN OUTDIAL APPLICATION
13
Patent #:
8079066
Issue Dt:
12/13/2011
Application #:
11942758
Filing Dt:
11/20/2007
Title:
MULTI-DOMAIN LOGIN AND MESSAGING
14
Patent #:
9258181
Issue Dt:
02/09/2016
Application #:
11951433
Filing Dt:
12/06/2007
Title:
MANAGING AGENT LOGIN TO MULTIPLE CONFERENCE CALL BRIDGES
15
Patent #:
8670553
Issue Dt:
03/11/2014
Application #:
12125344
Filing Dt:
05/22/2008
Title:
REAL-TIME MONITORING OF AGENT ADHERENCE
16
Patent #:
8108213
Issue Dt:
01/31/2012
Application #:
12686842
Filing Dt:
01/13/2010
Title:
SCRIPT COMPLIANCE AND QUALITY ASSURANCE BASED ON SPEECH RECOGNITION AND DURATION OF INTERACTION
17
Patent #:
8229752
Issue Dt:
07/24/2012
Application #:
12767342
Filing Dt:
04/26/2010
Title:
SCRIPT COMPLIANCE AND AGENT FEEDBACK
18
Patent #:
8462934
Issue Dt:
06/11/2013
Application #:
12816766
Filing Dt:
06/16/2010
Title:
SYSTEM, METHOD, AND COMPUTER READABLE MEDIUM FOR ROUTING AN AGENT TO A PREFERRED COMMUNICATIONS PLATFORM IN ORDER TO RECEIVE A CUSTOMER CALL
19
Patent #:
8472609
Issue Dt:
06/25/2013
Application #:
13115297
Filing Dt:
05/25/2011
Title:
METHOD AND COMPUTER READABLE MEDIUM FOR GEOGRAPHIC AGENT ROUTING
20
Patent #:
8219401
Issue Dt:
07/10/2012
Application #:
13116058
Filing Dt:
05/26/2011
Title:
SCRIPT COMPLIANCE AND QUALITY ASSURANCE USING SPEECH RECOGNITION
21
Patent #:
8488773
Issue Dt:
07/16/2013
Application #:
13190640
Filing Dt:
07/26/2011
Title:
SYSTEM FOR GEOGRAPHIC AGENT ROUTING
22
Patent #:
8537979
Issue Dt:
09/17/2013
Application #:
13215357
Filing Dt:
08/23/2011
Title:
VOICE RESPONSE SYSTEM WITH LIVE AGENT ASSISTED INFORMATION SELECTION AND MACHINE PLAYBACK
23
Patent #:
8326626
Issue Dt:
12/04/2012
Application #:
13334390
Filing Dt:
12/22/2011
Title:
SCRIPT COMPLIANCE AND QUALITY ASSURANCE BASED ON SPEECH RECOGNITION AND DURATION OF INTERACTION
24
Patent #:
8615791
Issue Dt:
12/24/2013
Application #:
13373598
Filing Dt:
11/21/2011
Title:
MULTI-DOMAIN LOGIN AND MESSAGING
25
Patent #:
8484030
Issue Dt:
07/09/2013
Application #:
13459704
Filing Dt:
04/30/2012
Title:
SCRIPT COMPLIANCE AND QUALITY ASSURANCE USING SPEECH RECOGNITION
26
Patent #:
8352276
Issue Dt:
01/08/2013
Application #:
13540808
Filing Dt:
07/03/2012
Title:
SCRIPT COMPLIANCE AND AGENT FEEDBACK
27
Patent #:
8775180
Issue Dt:
07/08/2014
Application #:
13684719
Filing Dt:
11/26/2012
Title:
SCRIPT COMPLIANCE AND QUALITY ASSURANCE BASED ON SPEECH RECOGNITION AND DURATION OF INTERACTION
28
Patent #:
8504371
Issue Dt:
08/06/2013
Application #:
13705919
Filing Dt:
12/05/2012
Title:
SCRIPT COMPLIANCE AND AGENT FEEDBACK
29
Patent #:
8699693
Issue Dt:
04/15/2014
Application #:
13871317
Filing Dt:
04/26/2013
Title:
SYSTEM, METHOD, AND COMPUTER READABLE MEDIUM FOR ROUTING AN AGENT TO A PREFERRED COMMUNICATIONS PLATFORM IN ORDER TO RECEIVE A CUSTOMER CALL
30
Patent #:
9553989
Issue Dt:
01/24/2017
Application #:
13912663
Filing Dt:
06/07/2013
Title:
METHOD AND COMPUTER READABLE MEDIUM FOR GEOGRAPHIC AGENT ROUTING
31
Patent #:
8731179
Issue Dt:
05/20/2014
Application #:
13925326
Filing Dt:
06/24/2013
Title:
SYSTEM FOR GEORGRAPHIC AGENT ROUTING
32
Patent #:
9699313
Issue Dt:
07/04/2017
Application #:
14036227
Filing Dt:
09/25/2013
Title:
CONTACT CENTER CALL ROUTING BY AGENT ATTRIBUTE
33
Patent #:
9285965
Issue Dt:
03/15/2016
Application #:
14066784
Filing Dt:
10/30/2013
Title:
SCRIPT LOGIC GRAPHICAL MAPPING
34
Patent #:
9325843
Issue Dt:
04/26/2016
Application #:
14167361
Filing Dt:
01/29/2014
Title:
REAL-TIME MONITORING OF AGENT ADHERENCE
35
Patent #:
9299341
Issue Dt:
03/29/2016
Application #:
14448838
Filing Dt:
07/31/2014
Title:
SCRIPT COMPLIANCE USING SPEECH RECOGNITION AND COMPILATION AND TRANSMISSION OF VOICE AND TEXT RECORDS TO CLIENTS
36
Patent #:
9253324
Issue Dt:
02/02/2016
Application #:
14535882
Filing Dt:
11/07/2014
Title:
PROVIDING AGENT AVAILABILITY FOR AN OUTDIAL APPLICATION
37
Patent #:
9584664
Issue Dt:
02/28/2017
Application #:
14590476
Filing Dt:
01/06/2015
Title:
SYSTEM, METHOD, AND COMPUTER READABLE MEDIUM FOR ROUTING AN AGENT TO A PREFERRED COMMUNICATIONS PLATFORM
38
Patent #:
9185223
Issue Dt:
11/10/2015
Application #:
14593372
Filing Dt:
01/09/2015
Title:
REAL TIME FEEDBACK OF SCRIPT LOGIC
39
Patent #:
9495963
Issue Dt:
11/15/2016
Application #:
14848080
Filing Dt:
09/08/2015
Title:
SCRIPT COMPLIANCE AND AGENT FEEDBACK
40
Patent #:
9661141
Issue Dt:
05/23/2017
Application #:
15019545
Filing Dt:
02/09/2016
Title:
MANAGING AGENT LOGIN TO MULTIPLE CONFERENCE CALL BRIDGES
41
Patent #:
9846680
Issue Dt:
12/19/2017
Application #:
15070860
Filing Dt:
03/15/2016
Title:
SCRIPT LOGIC GRAPHICAL MAPPING
42
Patent #:
9736305
Issue Dt:
08/15/2017
Application #:
15137976
Filing Dt:
04/25/2016
Title:
REAL-TIME MONITORING OF AGENT ADHERENCE
43
Patent #:
9729717
Issue Dt:
08/08/2017
Application #:
15342482
Filing Dt:
11/03/2016
Title:
SCRIPT COMPLIANCE AND AGENT FEEDBACK
44
Patent #:
9774732
Issue Dt:
09/26/2017
Application #:
15350814
Filing Dt:
11/14/2016
Title:
Script Logic Viewing
Assignor
1
ALORICA INC.
Exec Dt:
04/21/2020
Assignee
1
BANK OF AMERICA, N.A., AS ADMINISTRATIVE AGENT
2380 PERFORMANCE DR.
MAIL CODE: TX2-984-03-23
RICHARDSON, TEXAS 75082
Correspondence name and address
MOORE & VAN ALLEN PLLC
100 NORTH TRYON STREET
SUITE 4700, ATTN: IP DEPARTMENT
CHARLOTTE, NC 28202

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