Total properties:
25
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Patent #:
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Issue Dt:
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09/02/2014
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Application #:
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13917550
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Filing Dt:
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06/13/2013
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Title:
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SYSTEM AND METHOD FOR CONTROLLING LIFESPAN OF INTERACTION REQUESTS
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Patent #:
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Issue Dt:
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05/15/2018
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Application #:
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13952459
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Filing Dt:
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07/26/2013
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Publication #:
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Pub Dt:
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01/29/2015
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Title:
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SYSTEM AND METHOD FOR DISCOVERING AND EXPLORING CONCEPTS
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Patent #:
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Issue Dt:
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08/28/2018
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Application #:
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13952470
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Filing Dt:
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07/26/2013
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Publication #:
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Pub Dt:
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01/29/2015
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Title:
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SYSTEM AND METHOD FOR DISCOVERING AND EXPLORING CONCEPTS AND ROOT CAUSES OF EVENTS
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Patent #:
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Issue Dt:
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10/21/2014
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Application #:
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13956271
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Filing Dt:
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07/31/2013
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Publication #:
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Pub Dt:
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05/08/2014
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Title:
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SYSTEM AND METHOD FOR WEB-BASED REAL TIME COMMUNICATION WITH OPTIMIZED TRANSCODING
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Patent #:
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Issue Dt:
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09/13/2016
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Application #:
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13969442
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Filing Dt:
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08/16/2013
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Publication #:
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Pub Dt:
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02/19/2015
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Title:
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INTERACTION REQUEST PROCESSING ACCORDING TO CLIENT PRE-CONFIGURED SCHEDULE
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Patent #:
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Issue Dt:
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11/03/2015
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Application #:
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14015649
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Filing Dt:
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08/30/2013
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Publication #:
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Pub Dt:
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09/18/2014
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Title:
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CALL EVENT TAGGING AND CALL RECORDING STITCHING FOR CONTACT CENTER CALL RECORDINGS
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Patent #:
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Issue Dt:
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06/23/2015
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Application #:
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14015836
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Filing Dt:
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08/30/2013
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Publication #:
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Pub Dt:
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09/18/2014
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Title:
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NETWORK RECORDING AND SPEECH ANALYTICS SYSTEM AND METHOD
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Patent #:
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Issue Dt:
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06/02/2015
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Application #:
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14015960
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Filing Dt:
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08/30/2013
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Publication #:
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Pub Dt:
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09/18/2014
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Title:
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SYSTEM AND METHOD FOR HANDLING CALL RECORDING FAILURES FOR A CONTACT CENTER
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Patent #:
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Issue Dt:
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10/03/2017
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Application #:
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14015974
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Filing Dt:
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08/30/2013
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Publication #:
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Pub Dt:
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09/18/2014
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Title:
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SYSTEM AND METHOD FOR GEO-LOCATION BASED MEDIA RECORDING FOR A CONTACT CENTER
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Patent #:
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Issue Dt:
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03/14/2017
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Application #:
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14015983
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Filing Dt:
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08/30/2013
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Publication #:
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Pub Dt:
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09/18/2014
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Title:
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SYSTEM AND METHOD FOR ENCRYPTING AND RECORDING MEDIA FOR A CONTACT CENTER
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Patent #:
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Issue Dt:
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03/24/2015
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Application #:
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14025806
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Filing Dt:
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09/12/2013
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Publication #:
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Pub Dt:
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03/27/2014
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Title:
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SYSTEM AND METHOD FOR MONITORING HEALTH OF DEPLOYMENT STATES FOR A CONTACT CENTER
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Patent #:
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Issue Dt:
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03/03/2015
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Application #:
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14055812
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Filing Dt:
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10/16/2013
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Publication #:
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Pub Dt:
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02/13/2014
| | | | |
Title:
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METHOD FOR AUTOMATED HANDLING OF OUTBOUND CONTACTS REQUIRING ASSURED CONNECTION TO A LIVE AGENT
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Patent #:
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Issue Dt:
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04/04/2017
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Application #:
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14067732
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Filing Dt:
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10/30/2013
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Publication #:
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Pub Dt:
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04/30/2015
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Title:
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PREDICTING RECOGNITION QUALITY OF A PHRASE IN AUTOMATIC SPEECH RECOGNITION SYSTEMS
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Patent #:
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Issue Dt:
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09/20/2016
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Application #:
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14068959
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Filing Dt:
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10/31/2013
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Publication #:
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Pub Dt:
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04/30/2015
| | | | |
Title:
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SYSTEM AND METHOD FOR PERFORMANCE-BASED ROUTING OF INTERACTIONS IN A CONTACT CENTER
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Patent #:
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Issue Dt:
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12/11/2018
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Application #:
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14069328
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Filing Dt:
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10/31/2013
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Publication #:
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Pub Dt:
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09/18/2014
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Title:
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SYSTEM AND METHOD FOR DYNAMICALLY SELECTING A DIAL PLAN
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Patent #:
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Issue Dt:
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04/17/2018
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Application #:
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14069336
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Filing Dt:
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10/31/2013
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Publication #:
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Pub Dt:
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09/18/2014
| | | | |
Title:
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HYBRID CLOUD ARCHITECTURE WITH OPTIMIZED LOCAL DELIVERY
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Patent #:
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Issue Dt:
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07/12/2016
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Application #:
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14141405
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Filing Dt:
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12/26/2013
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Publication #:
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Pub Dt:
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07/02/2015
| | | | |
Title:
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SYSTEM AND METHOD FOR CUSTOMER EXPERIENCE MANAGEMENT
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Patent #:
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Issue Dt:
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09/01/2015
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Application #:
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14160536
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Filing Dt:
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01/21/2014
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Publication #:
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Pub Dt:
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05/15/2014
| | | | |
Title:
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SYSTEM FOR DETERMINING PRESENCE OF AND AUTHORIZING A QUORUM TO TRANSACT BUSINESS OVER A NETWORK
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Patent #:
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Issue Dt:
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03/07/2017
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Application #:
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14221121
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Filing Dt:
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03/20/2014
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Publication #:
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Pub Dt:
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09/24/2015
| | | | |
Title:
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LOCAL SURVIVABILITY IN A DISTRIBUTED CONTACT CENTER ENVIRONMENT
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Patent #:
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Issue Dt:
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02/21/2017
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Application #:
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14226799
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Filing Dt:
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03/26/2014
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Publication #:
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Pub Dt:
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10/02/2014
| | | | |
Title:
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LOW LATENCY DISTRIBUTED AGGREGATION FOR CONTACT CENTER AGENT-GROUPS ON SLIDING INTERVAL
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Patent #:
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Issue Dt:
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07/31/2018
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Application #:
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14289612
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Filing Dt:
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05/28/2014
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Publication #:
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Pub Dt:
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12/03/2015
| | | | |
Title:
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CONNECTING TRANSACTION ENTITIES TO ONE ANOTHER SECURELY AND PRIVATELY, WITH INTERACTION RECORDING
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Patent #:
|
|
Issue Dt:
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10/30/2018
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Application #:
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14447918
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Filing Dt:
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07/31/2014
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Publication #:
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Pub Dt:
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11/20/2014
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Title:
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Managing interactive communications campaigns
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Patent #:
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Issue Dt:
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06/04/2019
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Application #:
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14448888
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Filing Dt:
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07/31/2014
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Publication #:
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Pub Dt:
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02/04/2016
| | | | |
Title:
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SYSTEM AND METHOD FOR MANAGING CUSTOMER FEEDBACK
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|
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Patent #:
|
|
Issue Dt:
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10/03/2017
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Application #:
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14450190
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Filing Dt:
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08/01/2014
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Publication #:
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Pub Dt:
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02/04/2016
| | | | |
Title:
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SYSTEM AND METHOD FOR CASE-BASED ROUTING FOR A CONTACT
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Patent #:
|
|
Issue Dt:
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05/16/2017
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Application #:
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14470898
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Filing Dt:
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08/27/2014
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Publication #:
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Pub Dt:
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03/03/2016
| | | | |
Title:
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CUSTOMER CONTROLLED INTERACTION MANAGEMENT
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