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Reel/Frame:036315/0337   Pages: 4
Recorded: 08/10/2015
Attorney Dkt #:ALORICA NAME CHANGE
Conveyance: CHANGE OF NAME (SEE DOCUMENT FOR DETAILS).
Total properties: 49
1
Patent #:
7106743
Issue Dt:
09/12/2006
Application #:
09692575
Filing Dt:
10/18/2000
Title:
TELECOMMUNICATIONS SYSTEM INCLUDING LIVE OPERATORS
2
Patent #:
7191133
Issue Dt:
03/13/2007
Application #:
09785048
Filing Dt:
02/15/2001
Title:
SCRIPT COMPLIANCE USING SPEECH RECOGNITION
3
Patent #:
7664641
Issue Dt:
02/16/2010
Application #:
10668678
Filing Dt:
09/23/2003
Title:
SCRIPT COMPLIANCE AND QUALITY ASSURANCE BASED ON SPEECH RECOGNITION AND DURATION OF INTERACTION
4
Patent #:
8180643
Issue Dt:
05/15/2012
Application #:
10669089
Filing Dt:
09/23/2003
Title:
SCRIPT COMPLIANCE USING SPEECH RECOGNITION AND COMPILATION AND TRANSMISSION OF VOICE AND TEXT RECORDS TO CLIENTS
5
Patent #:
7739115
Issue Dt:
06/15/2010
Application #:
10670126
Filing Dt:
09/24/2003
Title:
SCRIPT COMPLIANCE AND AGENT FEEDBACK
6
Patent #:
7966187
Issue Dt:
06/21/2011
Application #:
10673679
Filing Dt:
09/29/2003
Title:
SCRIPT COMPLIANCE AND QUALITY ASSURANCE USING SPEECH RECOGNITION
7
Patent #:
8027458
Issue Dt:
09/27/2011
Application #:
10819572
Filing Dt:
04/06/2004
Title:
VOICE RESPONSE SYSTEM WITH LIVE AGENT ASSISTED INFORMATION SELECTION AND MACHINE PLAYBACK
8
Patent #:
8687791
Issue Dt:
04/01/2014
Application #:
11361320
Filing Dt:
02/24/2006
Title:
System, method, and computer readable medium for routing an agent to a preferred communications platform
9
Patent #:
7769160
Issue Dt:
08/03/2010
Application #:
11361321
Filing Dt:
02/24/2006
Title:
SYSTEM, METHOD, AND COMPUTER READABLE MEDIUM FOR ROUTING AN AGENT TO A PREFERRED COMMUNICATIONS PLATFORM IN ORDER TO RECEIVE A CUSTOMER CALL
10
Patent #:
8009822
Issue Dt:
08/30/2011
Application #:
11421841
Filing Dt:
06/02/2006
Title:
SYSTEM FOR GEOGRAPHIC AGENT ROUTING
11
Patent #:
7961866
Issue Dt:
06/14/2011
Application #:
11421846
Filing Dt:
06/02/2006
Title:
METHOD AND COMPUTER READABLE MEDIUM FOR GEOGRAPHIC AGENT ROUTING
12
Patent #:
8644492
Issue Dt:
02/04/2014
Application #:
11427007
Filing Dt:
06/28/2006
Title:
Real Time Feedback of Script Logic
13
Patent #:
9503578
Issue Dt:
11/22/2016
Application #:
11427008
Filing Dt:
06/28/2006
Title:
Script Logic Viewing
14
Patent #:
8595648
Issue Dt:
11/26/2013
Application #:
11427009
Filing Dt:
06/28/2006
Title:
Script Logic Graphical Mapping
15
Patent #:
8559618
Issue Dt:
10/15/2013
Application #:
11427014
Filing Dt:
06/28/2006
Title:
Contact Center Call Routing By Agent Attribute
16
Patent #:
8489401
Issue Dt:
07/16/2013
Application #:
11675738
Filing Dt:
02/16/2007
Title:
SCRIPT COMPLIANCE USING SPEECH RECOGNITION
17
Patent #:
8693674
Issue Dt:
04/08/2014
Application #:
11864075
Filing Dt:
09/28/2007
Title:
PROVIDING AGENT AVAILABILITY FOR AN OUTDIAL APPLICATION
18
Patent #:
8079066
Issue Dt:
12/13/2011
Application #:
11942758
Filing Dt:
11/20/2007
Title:
MULTI-DOMAIN LOGIN AND MESSAGING
19
Patent #:
9258181
Issue Dt:
02/09/2016
Application #:
11951433
Filing Dt:
12/06/2007
Title:
MANAGING AGENT LOGIN TO MULTIPLE CONFERENCE CALL BRIDGES
20
Patent #:
8670553
Issue Dt:
03/11/2014
Application #:
12125344
Filing Dt:
05/22/2008
Title:
REAL-TIME MONITORING OF AGENT ADHERENCE
21
Patent #:
8108213
Issue Dt:
01/31/2012
Application #:
12686842
Filing Dt:
01/13/2010
Title:
SCRIPT COMPLIANCE AND QUALITY ASSURANCE BASED ON SPEECH RECOGNITION AND DURATION OF INTERACTION
22
Patent #:
8229752
Issue Dt:
07/24/2012
Application #:
12767342
Filing Dt:
04/26/2010
Title:
SCRIPT COMPLIANCE AND AGENT FEEDBACK
23
Patent #:
8462934
Issue Dt:
06/11/2013
Application #:
12816766
Filing Dt:
06/16/2010
Title:
SYSTEM, METHOD, AND COMPUTER READABLE MEDIUM FOR ROUTING AN AGENT TO A PREFERRED COMMUNICATIONS PLATFORM IN ORDER TO RECEIVE A CUSTOMER CALL
24
Patent #:
8472609
Issue Dt:
06/25/2013
Application #:
13115297
Filing Dt:
05/25/2011
Title:
METHOD AND COMPUTER READABLE MEDIUM FOR GEOGRAPHIC AGENT ROUTING
25
Patent #:
8219401
Issue Dt:
07/10/2012
Application #:
13116058
Filing Dt:
05/26/2011
Title:
SCRIPT COMPLIANCE AND QUALITY ASSURANCE USING SPEECH RECOGNITION
26
Patent #:
8488773
Issue Dt:
07/16/2013
Application #:
13190640
Filing Dt:
07/26/2011
Title:
SYSTEM FOR GEOGRAPHIC AGENT ROUTING
27
Patent #:
8537979
Issue Dt:
09/17/2013
Application #:
13215357
Filing Dt:
08/23/2011
Title:
VOICE RESPONSE SYSTEM WITH LIVE AGENT ASSISTED INFORMATION SELECTION AND MACHINE PLAYBACK
28
Patent #:
8326626
Issue Dt:
12/04/2012
Application #:
13334390
Filing Dt:
12/22/2011
Title:
SCRIPT COMPLIANCE AND QUALITY ASSURANCE BASED ON SPEECH RECOGNITION AND DURATION OF INTERACTION
29
Patent #:
8615791
Issue Dt:
12/24/2013
Application #:
13373598
Filing Dt:
11/21/2011
Title:
MULTI-DOMAIN LOGIN AND MESSAGING
30
Patent #:
8811592
Issue Dt:
08/19/2014
Application #:
13438308
Filing Dt:
04/03/2012
Title:
SCRIPT COMPLIANCE USING SPEECH RECOGNITION AND COMPILATION AND TRANSMISSION OF VOICE AND TEXT RECORDS TO CLIENTS
31
Patent #:
8484030
Issue Dt:
07/09/2013
Application #:
13459704
Filing Dt:
04/30/2012
Title:
SCRIPT COMPLIANCE AND QUALITY ASSURANCE USING SPEECH RECOGNITION
32
Patent #:
8352276
Issue Dt:
01/08/2013
Application #:
13540808
Filing Dt:
07/03/2012
Title:
SCRIPT COMPLIANCE AND AGENT FEEDBACK
33
Patent #:
8775180
Issue Dt:
07/08/2014
Application #:
13684719
Filing Dt:
11/26/2012
Title:
SCRIPT COMPLIANCE AND QUALITY ASSURANCE BASED ON SPEECH RECOGNITION AND DURATION OF INTERACTION
34
Patent #:
8504371
Issue Dt:
08/06/2013
Application #:
13705919
Filing Dt:
12/05/2012
Title:
SCRIPT COMPLIANCE AND AGENT FEEDBACK
35
Patent #:
8699693
Issue Dt:
04/15/2014
Application #:
13871317
Filing Dt:
04/26/2013
Title:
SYSTEM, METHOD, AND COMPUTER READABLE MEDIUM FOR ROUTING AN AGENT TO A PREFERRED COMMUNICATIONS PLATFORM IN ORDER TO RECEIVE A CUSTOMER CALL
36
Patent #:
9553989
Issue Dt:
01/24/2017
Application #:
13912663
Filing Dt:
06/07/2013
Title:
METHOD AND COMPUTER READABLE MEDIUM FOR GEOGRAPHIC AGENT ROUTING
37
Patent #:
8731179
Issue Dt:
05/20/2014
Application #:
13925326
Filing Dt:
06/24/2013
Title:
SYSTEM FOR GEORGRAPHIC AGENT ROUTING
38
Patent #:
8990090
Issue Dt:
03/24/2015
Application #:
13932464
Filing Dt:
07/01/2013
Title:
SCRIPT COMPLIANCE USING SPEECH RECOGNITION
39
Patent #:
9131052
Issue Dt:
09/08/2015
Application #:
13940348
Filing Dt:
07/12/2013
Title:
SCRIPT COMPLIANCE AND AGENT FEEDBACK
40
Patent #:
9699313
Issue Dt:
07/04/2017
Application #:
14036227
Filing Dt:
09/25/2013
Title:
CONTACT CENTER CALL ROUTING BY AGENT ATTRIBUTE
41
Patent #:
9285965
Issue Dt:
03/15/2016
Application #:
14066784
Filing Dt:
10/30/2013
Title:
SCRIPT LOGIC GRAPHICAL MAPPING
42
Patent #:
8990908
Issue Dt:
03/24/2015
Application #:
14083897
Filing Dt:
11/19/2013
Title:
MULTI-DOMAIN LOGIN AND MESSAGING
43
Patent #:
8938065
Issue Dt:
01/20/2015
Application #:
14160814
Filing Dt:
01/22/2014
Title:
REAL TIME FEEDBACK OF SCRIPT LOGIC
44
Patent #:
9325843
Issue Dt:
04/26/2016
Application #:
14167361
Filing Dt:
01/29/2014
Title:
REAL-TIME MONITORING OF AGENT ADHERENCE
45
Patent #:
8929534
Issue Dt:
01/06/2015
Application #:
14197926
Filing Dt:
03/05/2014
Title:
SYSTEM, METHOD, AND COMPUTER READABLE MEDIUM FOR ROUTING AN AGENT TO A PREFERRED COMMUNICATIONS PLATFORM
46
Patent #:
8897439
Issue Dt:
11/25/2014
Application #:
14212210
Filing Dt:
03/14/2014
Title:
PROVIDING AGENT AVAILABILITY FOR AN OUTDIAL APPLICATION
47
Patent #:
8995645
Issue Dt:
03/31/2015
Application #:
14220451
Filing Dt:
03/20/2014
Title:
SYSTEM, METHOD, AND COMPUTER READABLE MEDIUM FOR ROUTING AN AGENT TO A PREFERRED COMMUNICATIONS PLATFORM IN ORDER TO RECEIVE A CUSTOMER CALL
48
Patent #:
9037470
Issue Dt:
05/19/2015
Application #:
14314760
Filing Dt:
06/25/2014
Title:
SCRIPT COMPLIANCE AND QUALITY ASSURANCE BASED ON SPEECH RECOGNITION AND DURATION OF INTERACTION
49
Patent #:
9299341
Issue Dt:
03/29/2016
Application #:
14448838
Filing Dt:
07/31/2014
Title:
SCRIPT COMPLIANCE USING SPEECH RECOGNITION AND COMPILATION AND TRANSMISSION OF VOICE AND TEXT RECORDS TO CLIENTS
Assignor
1
WEST BUSINESS SOLUTIONS, LLC
Exec Dt:
03/03/2015
Assignee
1
ALORICA BUSINESS SOLUTIONS, LLC
5 PARK PLAZA
SUITE 1100
IRVINE, CALIFORNIA 92614
Correspondence name and address
RAFFI GOSTANIAN
1103 TWIN CREEKS DRIVE
ALLEN, TX 75013

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