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Patent Assignment Details

NOTE:Results display only for issued patents and published applications. For pending or abandoned applications please consult USPTO staff.

Reel/Frame:	067390/0340			Pages:	4
		Recorded:	05/13/2024
Conveyance:	CHANGE OF NAME (SEE DOCUMENT FOR DETAILS).

Total properties: 25

Patent #:	9060064	Issue Dt:	06/16/2015	Application #:	13625814	Filing Dt:	09/24/2012
Publication #:	US20130136250	Pub Dt:	05/30/2013
Title:	SYSTEM FOR ROUTING INTERACTIONS USING BIO-PERFORMANCE ATTRIBUTES OF PERSONS AS DYNAMIC INPUT

Patent #:	9210033	Issue Dt:	12/08/2015	Application #:	13652314	Filing Dt:	10/15/2012
Publication #:	US20130132583	Pub Dt:	05/23/2013
Title:	SYSTEM FOR SCHEDULING ROUTING RULES IN A CONTACT CENTER BASED ON FORCASTED AND ACTUAL INTERACTION LOAD AND STAFFING REQUIREMENTS

Patent #:	8995644	Issue Dt:	03/31/2015	Application #:	13668048	Filing Dt:	11/02/2012
Publication #:	US20140126713	Pub Dt:	05/08/2014
Title:	SYSTEM AND METHOD FOR EXPOSING CUSTOMER AVAILABILITY TO CONTACT CENTER AGENTS

Patent #:	8879712	Issue Dt:	11/04/2014	Application #:	13668175	Filing Dt:	11/02/2012
Publication #:	US20140072116	Pub Dt:	03/13/2014
Title:	SYSTEM AND METHOD FOR MANAGING TRAFFIC BURSTS FOR A PLURALITY OF TENANTS

Patent #:	9143616	Issue Dt:	09/22/2015	Application #:	13668200	Filing Dt:	11/02/2012
Publication #:	US20140071980	Pub Dt:	03/13/2014
Title:	SYSTEM AND METHOD FOR MANAGING TRAFFIC BURSTS ON A PER TENANT BASIS

Patent #:	9131067	Issue Dt:	09/08/2015	Application #:	13669288	Filing Dt:	11/05/2012
Publication #:	US20140126708	Pub Dt:	05/08/2014
Title:	SYSTEM AND METHOD FOR OUT-OF-BAND COMMUNICATION WITH CONTACT CENTERS

Patent #:	9112975	Issue Dt:	08/18/2015	Application #:	13669384	Filing Dt:	11/05/2012
Publication #:	US20140126714	Pub Dt:	05/08/2014
Title:	SYSTEM AND METHOD FOR WEB-BASED REAL TIME COMMUNICATION WITH CONTACT CENTERS

Patent #:	9900432	Issue Dt:	02/20/2018	Application #:	13672572	Filing Dt:	11/08/2012
Publication #:	US20140129617	Pub Dt:	05/08/2014
Title:	SCALABLE APPROACH TO AGENT-GROUP STATE MAINTENANCE IN A CONTACT CENTER

Patent #:	9756184	Issue Dt:	09/05/2017	Application #:	13672594	Filing Dt:	11/08/2012
Publication #:	US20140126711	Pub Dt:	05/08/2014
Title:	SYSTEM AND METHOD OF DISTRIBUTED MAINTENANCE OF CONTACT CENTER STATE

Patent #:	9294515	Issue Dt:	03/22/2016	Application #:	13672625	Filing Dt:	11/08/2012
Publication #:	US20140129726	Pub Dt:	05/08/2014
Title:	METHOD OF CONTROLLING SESSION INITIATION PROTOCOL SESSIONS WITH STATE CHARTS

Patent #:	9900435	Issue Dt:	02/20/2018	Application #:	13681417	Filing Dt:	11/19/2012
Publication #:	US20140140498	Pub Dt:	05/22/2014
Title:	BEST MATCH INTERACTION SET ROUTING

Patent #:	9392115	Issue Dt:	07/12/2016	Application #:	13681420	Filing Dt:	11/19/2012
Publication #:	US20140140495	Pub Dt:	05/22/2014
Title:	SYSTEM AND METHOD FOR CONTACT CENTER ACTIVITY ROUTING BASED ON AGENT PREFERENCES

Patent #:	9477464	Issue Dt:	10/25/2016	Application #:	13682679	Filing Dt:	11/20/2012
Publication #:	US20140143294	Pub Dt:	05/22/2014
Title:	Distributed Aggregation for Contact Center Agent-Groups On Sliding Interval

Patent #:	10412121	Issue Dt:	09/10/2019	Application #:	13682728	Filing Dt:	11/20/2012
Publication #:	US20140143373	Pub Dt:	05/22/2014
Title:	Distributed Aggregation for Contact Center Agent-Groups On Growing Interval

Patent #:	9674356	Issue Dt:	06/06/2017	Application #:	13684053	Filing Dt:	11/21/2012
Publication #:	US20140140494	Pub Dt:	05/22/2014
Title:	DYNAMIC RECOMMENDATION OF ROUTING RULES FOR CONTACT CENTER USE

Patent #:	8681966	Issue Dt:	03/25/2014	Application #:	13686785	Filing Dt:	11/27/2012
Title:	LOCATION-BASED CALL INITIATION

Patent #:	9912816	Issue Dt:	03/06/2018	Application #:	13689750	Filing Dt:	11/29/2012
Publication #:	US20140146961	Pub Dt:	05/29/2014
Title:	WORKLOAD DISTRIBUTION WITH RESOURCE AWARENESS

Patent #:	8767947	Issue Dt:	07/01/2014	Application #:	13689753	Filing Dt:	11/30/2012
Publication #:	US20140177821	Pub Dt:	06/26/2014
Title:	SYSTEM AND METHOD FOR TESTING AND DEPLOYING RULES

Patent #:	9300482	Issue Dt:	03/29/2016	Application #:	13708921	Filing Dt:	12/07/2012
Publication #:	US20140164530	Pub Dt:	06/12/2014
Title:	CROSS-CHANNEL CONVERSATIONS WITH CONTEXT AWARE TRANSITION BETWEEN CHANNELS

Patent #:	9485360	Issue Dt:	11/01/2016	Application #:	13711463	Filing Dt:	12/11/2012
Publication #:	US20140161249	Pub Dt:	06/12/2014
Title:	CONTACT CENTER SESSION PRESERVATION

Patent #:	9001975	Issue Dt:	04/07/2015	Application #:	13711480	Filing Dt:	12/11/2012
Publication #:	US20140161237	Pub Dt:	06/12/2014
Title:	CONTACT CENTER RECORDING SERVICE

Patent #:	10217111	Issue Dt:	02/26/2019	Application #:	13753387	Filing Dt:	01/29/2013
Publication #:	US20140214466	Pub Dt:	07/31/2014
Title:	SYSTEM AND METHOD FOR IN-AIR CUSTOMER SERVICE

Patent #:	10181974	Issue Dt:	01/15/2019	Application #:	13844190	Filing Dt:	03/15/2013
Publication #:	US20140156330	Pub Dt:	06/05/2014
Title:	DISTRIBUTED AGENT RESERVATION IN SIP CLUSTER

Patent #:	10037500	Issue Dt:	07/31/2018	Application #:	13872027	Filing Dt:	04/26/2013
Publication #:	US20140324499	Pub Dt:	10/30/2014
Title:	SYSTEM AND METHOD FOR AUTOMATIC SHRINKAGE FORECASTING

Patent #:	9516167	Issue Dt:	12/06/2016	Application #:	14340526	Filing Dt:	07/24/2014
Publication #:	US20160028891	Pub Dt:	01/28/2016
Title:	MEDIA CHANNEL MANAGEMENT APPARATUS FOR NETWORK COMMUNICATIONS SESSIONS

Assignor

Exec Dt:

03/15/2021

Assignee

1302 EL CAMINO REAL, SUITE 300

MENLO PARK, CALIFORNIA 94025

Correspondence name and address
	RYAN P. HILER
	TAFT STETTINIUS & HOLLISTER LLP
	ONE INDIANA SQUARE, SUITE 3500
	INDIANAPOLIS, IN 46204

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