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Patent #:
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08/29/2017
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11929654
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Filing Dt:
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10/30/2007
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Publication #:
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Pub Dt:
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02/28/2008
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Title:
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05/22/2018
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12346441
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12/30/2008
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07/01/2010
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Title:
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01/03/2017
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12/30/2008
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07/01/2010
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Title:
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05/16/2017
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04/21/2009
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10/21/2010
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Title:
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01/24/2017
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09/10/2009
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Title:
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01/03/2017
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01/28/2010
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07/28/2011
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Title:
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04/24/2018
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12710544
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02/23/2010
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10/21/2010
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Title:
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04/24/2018
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05/17/2012
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Title:
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01/23/2018
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12984365
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01/04/2011
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Pub Dt:
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03/29/2012
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Title:
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01/24/2017
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03/10/2011
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07/28/2011
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Title:
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06/05/2018
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03/28/2013
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Title:
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07/11/2017
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05/16/2013
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Title:
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03/27/2018
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03/28/2013
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Title:
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06/06/2017
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07/20/2012
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01/23/2014
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Title:
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01/03/2017
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02/13/2014
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Title:
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07/10/2018
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08/30/2012
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03/06/2014
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Title:
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02/20/2018
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11/08/2012
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05/08/2014
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Title:
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09/05/2017
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11/08/2012
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05/08/2014
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Title:
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02/20/2018
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05/22/2014
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Title:
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06/06/2017
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11/21/2012
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05/22/2014
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Title:
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03/06/2018
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05/29/2014
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Title:
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11/13/2018
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05/09/2017
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07/24/2014
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10/10/2013
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05/29/2018
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08/28/2014
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02/21/2017
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06/12/2014
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12/26/2017
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10/24/2013
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03/07/2017
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09/18/2014
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01/31/2017
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09/18/2014
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07/31/2018
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10/30/2014
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01/10/2017
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07/03/2014
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05/15/2018
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01/29/2015
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08/28/2018
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01/29/2015
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02/13/2014
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06/13/2017
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01/10/2017
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09/18/2014
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08/30/2013
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09/18/2014
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04/18/2017
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01/10/2017
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04/04/2017
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10/30/2013
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04/30/2015
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12/11/2018
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10/31/2013
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09/18/2014
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04/17/2018
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10/31/2013
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09/18/2014
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03/06/2018
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11/21/2013
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06/26/2014
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04/18/2017
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11/21/2013
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08/21/2014
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03/06/2018
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11/21/2013
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07/31/2014
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01/10/2017
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12/09/2013
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10/09/2014
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11/14/2017
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01/08/2014
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07/09/2015
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04/03/2018
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01/31/2014
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05/29/2014
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06/13/2017
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01/31/2014
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07/10/2014
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SYSTEM AND METHOD FOR FINGERPRINTING DATASETS
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09/05/2017
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14170535
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01/31/2014
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08/28/2014
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PORTABLE CONTINUITY OBJECT
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10/31/2017
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02/27/2014
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08/27/2015
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12/19/2017
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03/13/2014
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09/18/2014
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03/07/2017
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03/20/2014
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09/24/2015
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09/26/2017
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14221202
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03/20/2014
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09/24/2015
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RESOURCE SHARING IN A PEER-TO-PEER NETWORK OF CONTACT CENTER NODES
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06/19/2018
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14221387
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03/21/2014
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09/04/2014
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Title:
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DYNAMIC SPEECH RESOURCE ALLOCATION
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02/21/2017
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14226799
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03/26/2014
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10/02/2014
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Title:
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LOW LATENCY DISTRIBUTED AGGREGATION FOR CONTACT CENTER AGENT-GROUPS ON SLIDING INTERVAL
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08/22/2017
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14230586
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03/31/2014
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10/01/2015
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Title:
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RECORDING USER COMMUNICATIONS
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05/09/2017
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14270342
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05/05/2014
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09/18/2014
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Title:
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BACK OFFICE SERVICES OF AN INTELLIGENT AUTOMATED AGENT FOR A CONTACT CENTER
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08/08/2017
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14279287
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05/15/2014
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09/04/2014
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Title:
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TELECOMMUNICATION SYSTEM FOR AUTOMATICALLY LOCATING BY NETWORK CONNECTION AND SELECTIVELY DELIVERING CALLS TO MOBILE CLIENT DEVICES
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10/16/2018
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14288359
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05/27/2014
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12/03/2015
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Title:
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07/03/2018
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14288745
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05/28/2014
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12/03/2015
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Title:
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METHOD FOR FORMING THE EXCITATION SIGNAL FOR A GLOTTAL PULSE MODEL BASED PARAMETRIC SPEECH SYNTHESIS SYSTEM
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07/31/2018
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14289612
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05/28/2014
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12/03/2015
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Title:
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CONNECTING TRANSACTION ENTITIES TO ONE ANOTHER SECURELY AND PRIVATELY, WITH INTERACTION RECORDING
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08/28/2018
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14290446
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05/29/2014
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12/03/2015
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Title:
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CUSTOM GRAMMARS BUILDER PLATFORM
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04/25/2017
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14291869
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05/30/2014
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12/03/2015
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Title:
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SYSTEM AND METHOD FOR APPLICATION INACTIVITY CONTROL
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08/21/2018
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14291879
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05/30/2014
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12/03/2015
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Title:
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11/27/2018
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14292780
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05/30/2014
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12/03/2015
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Title:
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11/28/2017
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14304585
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06/13/2014
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12/17/2015
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Title:
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SYSTEM AND METHOD FOR TRANSFEREE CONTROLLED PROTOCOL TRANSFERS
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01/24/2017
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14308668
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06/18/2014
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10/09/2014
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Title:
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04/11/2017
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14313981
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06/24/2014
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10/16/2014
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Title:
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10/30/2018
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14320237
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06/30/2014
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12/31/2015
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Title:
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12/12/2017
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14327476
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07/09/2014
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01/14/2016
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01/31/2017
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14341572
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07/25/2014
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11/13/2014
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Title:
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VOICE RESPONSE PROCESSING
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08/01/2017
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14447537
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07/30/2014
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11/20/2014
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Title:
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METHOD FOR SELECTING INTERACTIVE VOICE RESPONSE MODES USING HUMAN VOICE DETECTION ANALYSIS
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04/10/2018
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14447598
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07/30/2014
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11/20/2014
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Title:
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SYSTEM AND METHODS FOR TRACKING UNRESOLVED CUSTOMER INVOLVEMENT WITH A SERVICE ORGANIZATION AND AUTOMATICALLY FORMULATING A DYNAMIC SERVICE SOLUTION
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10/30/2018
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14447918
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07/31/2014
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11/20/2014
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Managing interactive communications campaigns
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07/18/2017
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14448365
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07/31/2014
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02/04/2016
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02/14/2017
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14448376
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07/31/2014
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02/04/2016
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SYSTEM AND METHOD FOR SCALABLE INTERACTION PRIORITIZATION
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10/16/2018
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14448759
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07/31/2014
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02/04/2016
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CONTACT CENTER APPLICATION CREATING USING REUSABLE PROGRAM MODULES
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01/09/2018
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14449018
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07/31/2014
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12/03/2015
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CONTROLLED QUESTION AND ANSWER KNOWLEDGE SYSTEM MANAGEMENT CONFIRMING CUSTOMER DOES NOT WANT TO TERMINATE/CANCEL SERVICE/RELATIONSHIP
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09/12/2017
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07/31/2014
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11/20/2014
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10/03/2017
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14450190
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08/01/2014
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02/04/2016
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12/19/2017
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14450195
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08/01/2014
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02/04/2016
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11/06/2018
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14451322
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08/04/2014
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12/03/2015
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10/16/2018
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14451338
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08/04/2014
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12/03/2015
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04/03/2018
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14451453
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08/05/2014
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02/05/2015
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05/16/2017
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14470898
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08/27/2014
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03/03/2016
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CUSTOMER CONTROLLED INTERACTION MANAGEMENT
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12/26/2017
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14477779
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09/04/2014
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12/25/2014
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12/26/2017
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14477792
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09/04/2014
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12/25/2014
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02/27/2018
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14494503
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09/23/2014
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03/24/2016
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02/21/2017
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14564001
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12/08/2014
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04/02/2015
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METHOD AND SYSTEM FOR PROPAGATING STATISTICS BETWEEN FEDERATED CONTACT CENTER SITES FOR USE IN EVENT DISTRIBUTION
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01/16/2018
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12/10/2014
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INTEGRATING SIP CONTROL MESSAGING INTO EXISTING COMMUNICATION CENTER ROUTING INFRASTRUCTURE
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03/06/2018
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12/10/2014
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CALL TRANSFER USING SESSION INITIATION PROTOCOL (SIP)
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08/29/2017
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14566612
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12/10/2014
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IMPLEMENTATION OF CALL-CENTER OUTBOUND DIALING CAPABILITY AT A TELEPHONY NETWORK LEVEL
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01/17/2017
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14566680
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12/10/2014
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04/02/2015
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PROXY MEDIA SERVICE FOR DIGITAL TELEPHONY
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12/05/2017
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14569586
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12/12/2014
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04/03/2018
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14569598
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12/12/2014
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06/27/2017
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14571206
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12/15/2014
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METHOD AND APPARATUS FOR DATA-LINKING A MOBILE KNOWLEDGE WORKER TO HOME COMMUNICATION-CENTER INFRASTRUCTURE
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05/02/2017
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14571207
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12/15/2014
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06/13/2017
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14571216
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12/15/2014
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Title:
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METHOD AND APPARATUS FOR DATA-LINKING A MOBILE KNOWLEDGE WORKER TO HOME COMMUNICATION-CENTER INFRASTRUCTURE
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