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Total properties:
15
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Patent #:
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Issue Dt:
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02/28/2012
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Application #:
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10817350
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Filing Dt:
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04/01/2004
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Title:
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RESULTS-BASED ROUTING OF ELECTRONIC COMMUNICATIONS
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Patent #:
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Issue Dt:
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10/07/2008
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Application #:
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10886333
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Filing Dt:
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07/07/2004
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Title:
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METHOD AND APPARATUS FOR MANAGING SOFTWARE PROCESSES
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Patent #:
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Issue Dt:
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09/25/2012
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Application #:
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10963236
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Filing Dt:
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10/12/2004
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Title:
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SYSTEM AND METHOD FOR SECURING DATA EXCHANGED DURING A TELEPHONE CALL
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Patent #:
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Issue Dt:
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04/27/2010
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Application #:
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11269296
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Filing Dt:
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11/08/2005
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Title:
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SYSTEM AND METHOD FOR FACILITATING TRANSCRIPTION OF AUDIO RECORDINGS, WITH AUDITING
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Patent #:
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Issue Dt:
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09/02/2014
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Application #:
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11346677
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Filing Dt:
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02/03/2006
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Title:
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SYSTEM AND METHOD FOR SELF-SCHEDULING OF SERVICE REPRESENTATIVES
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Patent #:
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Issue Dt:
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08/30/2011
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Application #:
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11646058
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Filing Dt:
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12/27/2006
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Title:
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STORES AS CALL CENTER RESOURCES
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Patent #:
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Issue Dt:
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11/15/2011
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Application #:
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11787000
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Filing Dt:
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04/13/2007
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Title:
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DISTRIBUTED CALL-ROUTING SYSTEMS
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Patent #:
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Issue Dt:
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03/18/2014
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Application #:
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11974113
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Filing Dt:
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10/11/2007
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Title:
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DISTRIBUTED PROCESSING OF STREAMING DATA ON AN EVENT PROTOCOL
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Patent #:
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Issue Dt:
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02/03/2015
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Application #:
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12004854
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Filing Dt:
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12/21/2007
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Title:
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ROUTING WORK TO RESOURCES IN A WEB-BASED SOCIAL NETWORK
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Patent #:
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Issue Dt:
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11/29/2011
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Application #:
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12080289
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Filing Dt:
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04/02/2008
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Title:
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AUTOMATIC AGENT TRAINING SYSTEM
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Patent #:
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Issue Dt:
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07/24/2012
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Application #:
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12220260
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Filing Dt:
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07/23/2008
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Title:
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AUTOMATIC SIMULATION OF CALL CENTER SCENARIOS
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Patent #:
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Issue Dt:
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03/12/2013
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Application #:
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12589831
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Filing Dt:
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10/28/2009
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Publication #:
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Pub Dt:
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04/28/2011
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Title:
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SYSTEM AND METHOD FOR ADAPTIVE CALL MANAGEMENT
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Patent #:
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Issue Dt:
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03/25/2014
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Application #:
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12589832
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Filing Dt:
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10/28/2009
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Publication #:
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Pub Dt:
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04/28/2011
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Title:
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SYSTEM AND METHOD FOR IMPLEMENTING ADAPTIVE SECURITY ZONES
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Patent #:
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Issue Dt:
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01/06/2015
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Application #:
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14015434
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Filing Dt:
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08/30/2013
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Publication #:
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Pub Dt:
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03/06/2014
| | | | |
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Title:
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MULTI-CHANNEL PIVOTING
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Patent #:
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Issue Dt:
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04/14/2015
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Application #:
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14192783
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Filing Dt:
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02/27/2014
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Publication #:
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Pub Dt:
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06/26/2014
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Title:
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SYSTEM AND METHOD FOR IMPLEMENTING ADAPTIVE SECURITY ZONES
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