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Patent Assignment Details
NOTE:Results display only for issued patents and published applications. For pending or abandoned applications please consult USPTO staff.

Reel/Frame:049916/0454   Pages: 15
Recorded: 07/31/2019
Conveyance: SECURITY AGREEMENT
Total properties: 65
1
Patent #:
11463847
Issue Dt:
10/04/2022
Application #:
14686404
Filing Dt:
04/14/2015
Publication #:
US20150296026
Pub Dt:
10/15/2015
Title:
SYSTEM AND METHOD FOR INTERACTION ROUTING BY APPLYING PREDICTIVE ANALYTICS AND MACHINE LEARNING TO WEB AND MOBILE APPLICATION CONTEXT
2
Patent #:
10476917
Issue Dt:
11/12/2019
Application #:
15369358
Filing Dt:
12/05/2016
Publication #:
US20170149844
Pub Dt:
05/25/2017
Title:
MEDIA CHANNEL MANAGEMENT APPARATUS FOR NETWORK COMMUNICATIONS SESSIONS
3
Patent #:
10313521
Issue Dt:
06/04/2019
Application #:
15677927
Filing Dt:
08/15/2017
Publication #:
US20190058793
Pub Dt:
02/21/2019
Title:
AUTOMATIC QUALITY MANAGEMENT OF CHAT AGENTS VIA CHAT BOTS
4
Patent #:
10171661
Issue Dt:
01/01/2019
Application #:
15694009
Filing Dt:
09/01/2017
Publication #:
US20170366669
Pub Dt:
12/21/2017
Title:
SYSTEM AND METHOD OF DISTRIBUTED MAINTENANCE OF CONTACT CENTER STATE
5
Patent #:
10313525
Issue Dt:
06/04/2019
Application #:
15694160
Filing Dt:
09/01/2017
Publication #:
US20170366670
Pub Dt:
12/21/2017
Title:
PORTABLE CONTINUITY OBJECT
6
Patent #:
10652391
Issue Dt:
05/12/2020
Application #:
15713283
Filing Dt:
09/22/2017
Publication #:
US20180091653
Pub Dt:
03/29/2018
Title:
SYSTEM AND METHOD FOR AUTOMATIC QUALITY MANAGEMENT IN A CONTACT CENTER ENVIRONMENT
7
Patent #:
10375241
Issue Dt:
08/06/2019
Application #:
15713342
Filing Dt:
09/22/2017
Publication #:
US20180091654
Pub Dt:
03/29/2018
Title:
SYSTEM AND METHOD FOR AUTOMATIC QUALITY MANAGEMENT IN A CONTACT CENTER ENVIRONMENT
8
Patent #:
10567587
Issue Dt:
02/18/2020
Application #:
15714869
Filing Dt:
09/25/2017
Publication #:
US20180013892
Pub Dt:
01/11/2018
Title:
RESOURCE SHARING IN A PEER-TO-PEER NETWORK OF CONTACT CENTER NODES
9
Patent #:
10554595
Issue Dt:
02/04/2020
Application #:
15717509
Filing Dt:
09/27/2017
Publication #:
US20180337875
Pub Dt:
11/22/2018
Title:
CONTACT CENTER SYSTEM AND METHOD FOR ADVANCED OUTBOUND COMMUNICATIONS TO A CONTACT GROUP
10
Patent #:
10681216
Issue Dt:
06/09/2020
Application #:
15727480
Filing Dt:
10/06/2017
Publication #:
US20190109945
Pub Dt:
04/11/2019
Title:
TECHNOLOGIES FOR MANAGING UNRESOLVED CUSTOMER INTERACTIONS
11
Patent #:
10477026
Issue Dt:
11/12/2019
Application #:
15785090
Filing Dt:
10/16/2017
Publication #:
US20180041637
Pub Dt:
02/08/2018
Title:
SYSTEM FOR ROUTING INTERACTIONS USING BIO-PERFORMANCE ATTRIBUTES OF PERSONS AS DYNAMIC INPUT
12
Patent #:
10839322
Issue Dt:
11/17/2020
Application #:
15796542
Filing Dt:
10/27/2017
Publication #:
US20180053125
Pub Dt:
02/22/2018
Title:
TAG-BASED PERFORMANCE FRAMEWORK FOR CONTACT CENTER
13
Patent #:
10824814
Issue Dt:
11/03/2020
Application #:
15811311
Filing Dt:
11/13/2017
Publication #:
US20180067924
Pub Dt:
03/08/2018
Title:
GENERALIZED PHRASES IN AUTOMATIC SPEECH RECOGNITION SYSTEMS
14
Patent #:
10755718
Issue Dt:
08/25/2020
Application #:
15835318
Filing Dt:
12/07/2017
Publication #:
US20180158463
Pub Dt:
06/07/2018
Title:
SYSTEM AND METHOD FOR NEURAL NETWORK BASED SPEAKER CLASSIFICATION
15
Patent #:
10446135
Issue Dt:
10/15/2019
Application #:
15837980
Filing Dt:
12/11/2017
Publication #:
US20180102126
Pub Dt:
04/12/2018
Title:
SYSTEM AND METHOD FOR SEMANTICALLY EXPLORING CONCEPTS
16
Patent #:
10237406
Issue Dt:
03/19/2019
Application #:
15838077
Filing Dt:
12/11/2017
Publication #:
US20180103147
Pub Dt:
04/12/2018
Title:
METHOD AND SYSTEM FOR PROCESSING A CUSTOMER REQUEST THROUGH A PLURALITY OF COMMUNICATION INTERFACES AND FOR SUPERVISING SUCH PROCESSING
17
Patent #:
10270910
Issue Dt:
04/23/2019
Application #:
15838328
Filing Dt:
12/11/2017
Publication #:
US20180167507
Pub Dt:
06/14/2018
Title:
SYSTEM AND METHOD FOR NATURAL LANGUAGE PROCESSING
18
Patent #:
10498898
Issue Dt:
12/03/2019
Application #:
15840295
Filing Dt:
12/13/2017
Publication #:
US20190182382
Pub Dt:
06/13/2019
Title:
SYSTEMS AND METHODS FOR CHATBOT GENERATION
19
Patent #:
10171669
Issue Dt:
01/01/2019
Application #:
15846105
Filing Dt:
12/18/2017
Publication #:
US20180109680
Pub Dt:
04/19/2018
Title:
SYSTEM AND METHOD FOR ROUTING INTERACTIONS FOR A CONTACT CENTER BASED ON INTELLIGENT AND DYNAMIC ROUTING CONSIDERATIONS
20
Patent #:
10949422
Issue Dt:
03/16/2021
Application #:
15846111
Filing Dt:
12/18/2017
Publication #:
US20180173751
Pub Dt:
06/21/2018
Title:
LOG FILE MANAGEMENT TOOL
21
Patent #:
10382629
Issue Dt:
08/13/2019
Application #:
15847724
Filing Dt:
12/19/2017
Publication #:
US20180176380
Pub Dt:
06/21/2018
Title:
SYSTEM AND METHOD FOR ROUTING SOCIAL EXPRESSIONS
22
Patent #:
NONE
Issue Dt:
Application #:
15852665
Filing Dt:
12/22/2017
Publication #:
US20180124122
Pub Dt:
05/03/2018
Title:
SYSTEM AND METHODS FOR IMPROVING INTERACTION ROUTING PERFORMANCE
23
Patent #:
10462304
Issue Dt:
10/29/2019
Application #:
15853064
Filing Dt:
12/22/2017
Publication #:
US20180115649
Pub Dt:
04/26/2018
Title:
SERVICE CONTROL POINT FUNCTIONALITY IMPLEMENTED AT COMMUNICATION ENDPOINTS
24
Patent #:
10348893
Issue Dt:
07/09/2019
Application #:
15853088
Filing Dt:
12/22/2017
Publication #:
US20180115642
Pub Dt:
04/26/2018
Title:
SYSTEM TO DEPLOY A DISASTER-PROOF GEOGRAPHICALLY-DISTRIBUTED CALL CENTER
25
Patent #:
10382626
Issue Dt:
08/13/2019
Application #:
15865142
Filing Dt:
01/08/2018
Publication #:
US20180152560
Pub Dt:
05/31/2018
Title:
ROUTING USER COMMUNICATIONS TO AGENTS
26
Patent #:
11461667
Issue Dt:
10/04/2022
Application #:
15865161
Filing Dt:
01/08/2018
Publication #:
US20180129942
Pub Dt:
05/10/2018
Title:
SYSTEM AND METHOD FOR CONTROLLED KNOWLEDGE SYSTEM MANAGEMENT
27
Patent #:
10419614
Issue Dt:
09/17/2019
Application #:
15865167
Filing Dt:
01/08/2018
Publication #:
US20180131809
Pub Dt:
05/10/2018
Title:
SYSTEM AND METHOD FOR PREDICTIVE ROUTING BASED ON A CUSTOMER JOURNEY PATIENCE
28
Patent #:
10530850
Issue Dt:
01/07/2020
Application #:
15865198
Filing Dt:
01/08/2018
Publication #:
US20180159923
Pub Dt:
06/07/2018
Title:
DYNAMIC CALL CONTROL
29
Patent #:
10212284
Issue Dt:
02/19/2019
Application #:
15877220
Filing Dt:
01/22/2018
Publication #:
US20180191900
Pub Dt:
07/05/2018
Title:
METHOD AND SYSTEM FOR MANAGING INTERACTIVE COMMUNICATIONS CAMPAIGNS WITH TEXT MESSAGING
30
Patent #:
10171664
Issue Dt:
01/01/2019
Application #:
15882970
Filing Dt:
01/29/2018
Publication #:
US20180191901
Pub Dt:
07/05/2018
Title:
CUSTOMER CARE MOBILE APPLICATION
31
Patent #:
NONE
Issue Dt:
Application #:
15883441
Filing Dt:
01/30/2018
Publication #:
US20180218729
Pub Dt:
08/02/2018
Title:
SYSTEM AND METHOD FOR SPEECH-BASED INTERACTION RESOLUTION
32
Patent #:
10171672
Issue Dt:
01/01/2019
Application #:
15887505
Filing Dt:
02/02/2018
Publication #:
US20180159983
Pub Dt:
06/07/2018
Title:
SYSTEM AND METHOD FOR DYNAMIC CALL DIVERSION
33
Patent #:
10277744
Issue Dt:
04/30/2019
Application #:
15890293
Filing Dt:
02/06/2018
Publication #:
US20180159982
Pub Dt:
06/07/2018
Title:
SYSTEM AND METHOD FOR PERFORMANCE-BASED ROUTING OF INTERACTIONS IN A CONTACT CENTER
34
Patent #:
10250750
Issue Dt:
04/02/2019
Application #:
15892364
Filing Dt:
02/08/2018
Publication #:
US20180167509
Pub Dt:
06/14/2018
Title:
METHOD AND SYSTEM FOR INTEGRATING AN INTERACTION MANAGEMENT SYSTEM WITH A BUSINESS RULES MANAGEMENT SYSTEM
35
Patent #:
10313527
Issue Dt:
06/04/2019
Application #:
15893436
Filing Dt:
02/09/2018
Publication #:
US20180167514
Pub Dt:
06/14/2018
Title:
System for Scheduling Routing Rules in a Contact Center Based on Forecasted and Actual Interaction Load and Staffing Requirements
36
Patent #:
10382625
Issue Dt:
08/13/2019
Application #:
15896012
Filing Dt:
02/13/2018
Publication #:
US20180176375
Pub Dt:
06/21/2018
Title:
SCALABLE APPROACH TO AGENT-GROUP STATE MAINTENANCE IN A CONTACT CENTER
37
Patent #:
10455081
Issue Dt:
10/22/2019
Application #:
15896026
Filing Dt:
02/13/2018
Publication #:
US20180198911
Pub Dt:
07/12/2018
Title:
NETWORK RECORDING AND SPEECH ANALYTICS SYSTEM AND METHOD
38
Patent #:
10581773
Issue Dt:
03/03/2020
Application #:
15896835
Filing Dt:
02/14/2018
Publication #:
US20180176162
Pub Dt:
06/21/2018
Title:
VOICE ENABLED SOCIAL ARTIFACTS
39
Patent #:
10498896
Issue Dt:
12/03/2019
Application #:
15897967
Filing Dt:
02/15/2018
Publication #:
US20180176382
Pub Dt:
06/21/2018
Title:
CUSTOMER CONTROLLED INTERACTION MANAGEMENT
40
Patent #:
10225407
Issue Dt:
03/05/2019
Application #:
15898174
Filing Dt:
02/15/2018
Publication #:
US20180176378
Pub Dt:
06/21/2018
Title:
PINNING IN AN INTERACTIVE MEDIA/VOICE RESPONSE SYSTEM
41
Patent #:
10291781
Issue Dt:
05/14/2019
Application #:
15898476
Filing Dt:
02/17/2018
Publication #:
US20180176379
Pub Dt:
06/21/2018
Title:
BEST MATCH INTERACTION SET ROUTING
42
Patent #:
10289982
Issue Dt:
05/14/2019
Application #:
15901784
Filing Dt:
02/21/2018
Publication #:
US20180181921
Pub Dt:
06/28/2018
Title:
CONTEXT AWARE INTERACTION
43
Patent #:
10283112
Issue Dt:
05/07/2019
Application #:
15905789
Filing Dt:
02/26/2018
Publication #:
US20180190267
Pub Dt:
07/05/2018
Title:
SYSTEM AND METHOD FOR NEURAL NETWORK BASED FEATURE EXTRACTION FOR ACOUSTIC MODEL DEVELOPMENT
44
Patent #:
10412219
Issue Dt:
09/10/2019
Application #:
15907121
Filing Dt:
02/27/2018
Publication #:
US20180191899
Pub Dt:
07/05/2018
Title:
SYSTEM AND METHODS FOR TRACKING UNRESOLVED CUSTOMER INVOLVEMENT WITH A SERVICE ORGANIZATION AND AUTOMATICALLY FORMULATING A DYNAMIC SERVICE SOLUTION
45
Patent #:
10194028
Issue Dt:
01/29/2019
Application #:
15910828
Filing Dt:
03/02/2018
Publication #:
US20180205825
Pub Dt:
07/19/2018
Title:
GRAPHICAL USER INTERFACE FOR CONFIGURING CONTACT CENTER ROUTING STRATEGIES
46
Patent #:
10298766
Issue Dt:
05/21/2019
Application #:
15912434
Filing Dt:
03/05/2018
Publication #:
US20180198917
Pub Dt:
07/12/2018
Title:
WORKLOAD DISTRIBUTION WITH RESOURCE AWARENESS
47
Patent #:
10348899
Issue Dt:
07/09/2019
Application #:
15922784
Filing Dt:
03/15/2018
Publication #:
US20180205827
Pub Dt:
07/19/2018
Title:
INTERACTION REQUEST PROCESSING ACCORDING TO CLIENT PRE-CONFIGURED SCHEDULE
48
Patent #:
10264129
Issue Dt:
04/16/2019
Application #:
15923908
Filing Dt:
03/16/2018
Publication #:
US20180205829
Pub Dt:
07/19/2018
Title:
HYBRID CLOUD ARCHITECTURE WITH OPTIMIZED LOCAL DELIVERY
49
Patent #:
10567329
Issue Dt:
02/18/2020
Application #:
15927698
Filing Dt:
03/21/2018
Publication #:
US20180212918
Pub Dt:
07/26/2018
Title:
METHODS AND APPARATUS FOR INSERTING CONTENT INTO CONVERSATIONS IN ON-LINE AND DIGITAL ENVIRONMENTS
50
Patent #:
NONE
Issue Dt:
Application #:
15935813
Filing Dt:
03/26/2018
Publication #:
US20180220001
Pub Dt:
08/02/2018
Title:
METHOD FOR INTERACTING WITH A MULTIMEDIA PRESENTATION SERVED BY AN INTERACTIVE RESPONSE UNIT
51
Patent #:
10621969
Issue Dt:
04/14/2020
Application #:
16272130
Filing Dt:
02/11/2019
Publication #:
US20190172442
Pub Dt:
06/06/2019
Title:
METHOD FOR FORMING THE EXCITATION SIGNAL FOR A GLOTTAL PULSE MODEL BASED PARAMETRIC SPEECH SYNTHESIS SYSTEM
52
Patent #:
NONE
Issue Dt:
Application #:
16294767
Filing Dt:
03/06/2019
Publication #:
US20190208061
Pub Dt:
07/04/2019
Title:
SYSTEM AND METHOD FOR TRANSMITTING SIGNALING AND MEDIA FROM A HYBRID CONTACT CENTER OPERATIONS ENVIRONMENT
53
Patent #:
10812347
Issue Dt:
10/20/2020
Application #:
16298404
Filing Dt:
03/11/2019
Publication #:
US20190207829
Pub Dt:
07/04/2019
Title:
Connected Machine Initiated Service
54
Patent #:
11553317
Issue Dt:
01/10/2023
Application #:
16352022
Filing Dt:
03/13/2019
Publication #:
US20190215664
Pub Dt:
07/11/2019
Title:
SYSTEM AND METHOD FOR INTERACTION ROUTING BY APPLYING PREDICTIVE ANALYTICS AND MACHINE LEARNING TO WEB AND MOBILE APPLICATION CONTEXT
55
Patent #:
NONE
Issue Dt:
Application #:
16359512
Filing Dt:
03/20/2019
Publication #:
US20190222566
Pub Dt:
07/18/2019
Title:
SYSTEM AND METHOD FOR KEY MANAGEMENT AND USER AUTHENTICATION
56
Patent #:
11294955
Issue Dt:
04/05/2022
Application #:
16378452
Filing Dt:
04/08/2019
Publication #:
US20190236101
Pub Dt:
08/01/2019
Title:
SYSTEM AND METHOD FOR OPTIMIZATION OF AUDIO FINGERPRINT SEARCH
57
Patent #:
11568305
Issue Dt:
01/31/2023
Application #:
16379110
Filing Dt:
04/09/2019
Publication #:
US20200327444
Pub Dt:
10/15/2020
Title:
SYSTEM AND METHOD FOR CUSTOMER JOURNEY EVENT REPRESENTATION LEARNING AND OUTCOME PREDICTION USING NEURAL SEQUENCE MODELS
58
Patent #:
11170168
Issue Dt:
11/09/2021
Application #:
16381452
Filing Dt:
04/11/2019
Publication #:
US20200327191
Pub Dt:
10/15/2020
Title:
UNSUPERVISED ADAPTATION OF SENTIMENT LEXICON
59
Patent #:
10582057
Issue Dt:
03/03/2020
Application #:
16389745
Filing Dt:
04/19/2019
Publication #:
US20190245975
Pub Dt:
08/08/2019
Title:
AUTOMATIC QUALITY MANAGEMENT OF CHAT AGENTS VIA CHAT BOTS
60
Patent #:
10839432
Issue Dt:
11/17/2020
Application #:
16392455
Filing Dt:
04/23/2019
Title:
SYSTEMS AND METHODS FOR AUTOMATING CUSTOMER INTERACTIONS WITH ENTERPRISES
61
Patent #:
NONE
Issue Dt:
Application #:
16403348
Filing Dt:
05/03/2019
Publication #:
US20200351374
Pub Dt:
11/05/2020
Title:
SYSTEM AND METHOD FOR MANAGING AND SHARING DATA ACROSS UNAFFILIATED COMPUTING SYSTEMS
62
Patent #:
11195514
Issue Dt:
12/07/2021
Application #:
16414885
Filing Dt:
05/17/2019
Publication #:
US20190355348
Pub Dt:
11/21/2019
Title:
SYSTEM AND METHOD FOR A MULTICLASS APPROACH FOR CONFIDENCE MODELING IN AUTOMATIC SPEECH RECOGNITION SYSTEMS
63
Patent #:
11308145
Issue Dt:
04/19/2022
Application #:
16420258
Filing Dt:
05/23/2019
Publication #:
US20200372063
Pub Dt:
11/26/2020
Title:
SYSTEM AND METHOD FOR MULTIMEDIA CONTACT CENTER INTERACTIONS VIA AN AUDIOVISUAL ASYNCHRONOUS CHANNEL
64
Patent #:
11301160
Issue Dt:
04/12/2022
Application #:
16446092
Filing Dt:
06/19/2019
Publication #:
US20190391741
Pub Dt:
12/26/2019
Title:
SYSTEM AND METHOD FOR A REPLICATION PROTOCOL IN A REAL-TIME STATISTICAL ENGINE
65
Patent #:
11302307
Issue Dt:
04/12/2022
Application #:
16448384
Filing Dt:
06/21/2019
Publication #:
US20190392815
Pub Dt:
12/26/2019
Title:
SYSTEM AND METHOD FOR F0 TRANSFER LEARNING FOR IMPROVING F0 PREDICTION WITH DEEP NEURAL NETWORK MODELS
Assignor
1
GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
Exec Dt:
07/25/2019
Assignee
1
BANK OF AMERICA, N.A.
101 N. TRYON STREET
CHARLOTTE, NORTH CAROLINA 28255
Correspondence name and address
CT CORPORATION
4400 EASTON COMMONS WAY
SUITE 125
COLUMBUS, OH 43219

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