|
Total properties:
63
|
|
|
|
Patent #:
|
|
Issue Dt:
|
06/05/2012
|
Application #:
|
11801392
|
Filing Dt:
|
05/09/2007
|
|
Publication #:
|
|
Pub Dt:
|
11/13/2008
| | | | |
|
Title:
|
ADAPTIVE, SELF-LEARNING OPTIMIZATION MODULE FOR RULE-BASED CUSTOMER INTERACTION SYSTEMS
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
01/30/2018
|
Application #:
|
12300494
|
Filing Dt:
|
04/28/2009
|
|
Publication #:
|
|
Pub Dt:
|
01/21/2010
| | | | |
|
Title:
|
CALL CENTER ANALYTICAL SYSTEM HAVING REAL TIME CAPABILITIES
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
02/19/2013
|
Application #:
|
12651051
|
Filing Dt:
|
12/31/2009
|
|
Publication #:
|
|
Pub Dt:
|
06/30/2011
| | | | |
|
Title:
|
PEER-TO-PEER TELEPHONY RECORDING
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
03/10/2015
|
Application #:
|
13409514
|
Filing Dt:
|
03/01/2012
|
|
Publication #:
|
|
Pub Dt:
|
09/05/2013
| | | | |
|
Title:
|
SYSTEM AND METHOD FOR IDENTIFYING CUSTOMERS IN SOCIAL MEDIA
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
07/18/2017
|
Application #:
|
13419340
|
Filing Dt:
|
03/13/2012
|
|
Publication #:
|
|
Pub Dt:
|
09/19/2013
| | | | |
|
Title:
|
SYSTEM AND METHOD FOR REAL-TIME SPEAKER SEGMENTATION OF AUDIO INTERACTIONS
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
03/31/2015
|
Application #:
|
13433417
|
Filing Dt:
|
03/29/2012
|
|
Publication #:
|
|
Pub Dt:
|
10/03/2013
| | | | |
|
Title:
|
METHOD AND SYSTEM FOR AUTOMATIC DOMAIN ADAPTATION IN SPEECH RECOGNITION APPLICATIONS
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
08/19/2014
|
Application #:
|
13462081
|
Filing Dt:
|
05/02/2012
|
|
Publication #:
|
|
Pub Dt:
|
10/18/2012
| | | | |
|
Title:
|
ADAPTIVE, SELF-LEARNING OPTIMIZATION MODULE FOR RULE-BASED CUSTOMER INTERACTION SYSTEMS
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
02/25/2014
|
Application #:
|
13467412
|
Filing Dt:
|
05/09/2012
|
|
Publication #:
|
|
Pub Dt:
|
11/14/2013
| | | | |
|
Title:
|
SYSTEM AND METHOD FOR DETERMINING A RISK ROOT CAUSE
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
12/16/2014
|
Application #:
|
13550626
|
Filing Dt:
|
07/17/2012
|
|
Publication #:
|
|
Pub Dt:
|
01/23/2014
| | | | |
|
Title:
|
PREDICTING A SALES SUCCESS PROBABILITY SCORE FROM A DISTANCE VECTOR BETWEEN SPEECH OF A CUSTOMER AND SPEECH OF AN ORGANIZATION REPRESENTATIVE
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
04/12/2016
|
Application #:
|
13602214
|
Filing Dt:
|
09/03/2012
|
|
Publication #:
|
|
Pub Dt:
|
03/06/2014
| | | | |
|
Title:
|
METHOD AND APPARATUS FOR ENHANCED PHONETIC INDEXING AND SEARCH
|
|
|
|
|
Patent #:
|
NONE
|
Issue Dt:
|
|
Application #:
|
13605142
|
Filing Dt:
|
09/06/2012
|
|
Publication #:
|
|
Pub Dt:
|
03/06/2014
| | | | |
|
Title:
|
METHOD AND SYSTEM FOR FRAUD RISK ESTIMATION BASED ON SOCIAL MEDIA INFORMATION
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
03/26/2019
|
Application #:
|
13669467
|
Filing Dt:
|
11/06/2012
|
|
Publication #:
|
|
Pub Dt:
|
05/08/2014
| | | | |
|
Title:
|
METHOD AND APPARATUS FOR DETECTION AND ANALYSIS OF FIRST CONTACT RESOLUTION FAILURES
|
|
|
|
|
Patent #:
|
NONE
|
Issue Dt:
|
|
Application #:
|
13685034
|
Filing Dt:
|
11/26/2012
|
|
Publication #:
|
|
Pub Dt:
|
05/29/2014
| | | | |
|
Title:
|
SYSTEM AND METHOD FOR ENGAGING A MOBILE DEVICE
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
10/20/2015
|
Application #:
|
13686970
|
Filing Dt:
|
11/28/2012
|
|
Publication #:
|
|
Pub Dt:
|
05/29/2014
| | | | |
|
Title:
|
SYSTEM AND METHOD FOR REAL-TIME PROCESS MANAGEMENT
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
08/30/2016
|
Application #:
|
13713009
|
Filing Dt:
|
12/13/2012
|
|
Publication #:
|
|
Pub Dt:
|
06/19/2014
| | | | |
|
Title:
|
METHOD AND APPARATUS FOR TRADE INTERACTION CHAIN RECONSTRUCTION
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
12/09/2014
|
Application #:
|
13748658
|
Filing Dt:
|
01/24/2013
|
|
Publication #:
|
|
Pub Dt:
|
06/06/2013
| | | | |
|
Title:
|
PEER-TO-PEER TELEPHONY RECORDING
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
07/28/2015
|
Application #:
|
13792082
|
Filing Dt:
|
03/10/2013
|
|
Publication #:
|
|
Pub Dt:
|
09/11/2014
| | | | |
|
Title:
|
METHOD AND APPARATUS FOR REAL TIME EMOTION DETECTION IN AUDIO INTERACTIONS
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
11/08/2016
|
Application #:
|
13798660
|
Filing Dt:
|
03/13/2013
|
|
Publication #:
|
|
Pub Dt:
|
09/18/2014
| | | | |
|
Title:
|
SYSTEM AND METHOD FOR INTEROPERABILITY BETWEEN FLEX APPLICATIONS AND .NET APPLICATIONS
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
11/08/2016
|
Application #:
|
13799915
|
Filing Dt:
|
03/13/2013
|
|
Publication #:
|
|
Pub Dt:
|
09/18/2014
| | | | |
|
Title:
|
SYSTEM AND METHOD FOR DISTRIBUTED CATEGORIZATION
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
11/03/2015
|
Application #:
|
13802839
|
Filing Dt:
|
03/14/2013
|
|
Publication #:
|
|
Pub Dt:
|
09/18/2014
| | | | |
|
Title:
|
METHOD AND APPARATUS FOR FAIL-SAFE CONTROL OF RECORDINGS
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
04/11/2017
|
Application #:
|
13875317
|
Filing Dt:
|
05/02/2013
|
|
Publication #:
|
|
Pub Dt:
|
11/06/2014
| | | | |
|
Title:
|
SEAMLESS AUTHENTICATION AND ENROLLMENT
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
06/25/2019
|
Application #:
|
13899580
|
Filing Dt:
|
05/22/2013
|
|
Publication #:
|
|
Pub Dt:
|
11/27/2014
| | | | |
|
Title:
|
SYSTEM AND METHOD FOR GENERATING METADATA FOR A RECORDED SESSION
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
08/16/2016
|
Application #:
|
13936227
|
Filing Dt:
|
07/08/2013
|
|
Publication #:
|
|
Pub Dt:
|
01/08/2015
| | | | |
|
Title:
|
PREDICTION INTERACTIVE VOCLA RESPONSE
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
12/29/2015
|
Application #:
|
13944881
|
Filing Dt:
|
07/18/2013
|
|
Publication #:
|
|
Pub Dt:
|
10/02/2014
| | | | |
|
Title:
|
MANAGEMENT OF TASK ALLOCATION IN A MULTI-CORE PROCESSING SYSTEM
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
04/04/2017
|
Application #:
|
13949570
|
Filing Dt:
|
07/24/2013
|
|
Publication #:
|
|
Pub Dt:
|
01/29/2015
| | | | |
|
Title:
|
SYSTEM AND METHOD FOR WEBPAGE ANALYSIS
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
01/26/2016
|
Application #:
|
13950299
|
Filing Dt:
|
07/25/2013
|
|
Publication #:
|
|
Pub Dt:
|
01/29/2015
| | | | |
|
Title:
|
METHOD AND APPARATUS FOR EXPANSION OF SEARCH QUERIES ON LARGE VOCABULARY CONTINUOUS SPEECH RECOGNITION TRANSCRIPTS
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
07/19/2016
|
Application #:
|
14022937
|
Filing Dt:
|
09/10/2013
|
|
Publication #:
|
|
Pub Dt:
|
03/12/2015
| | | | |
|
Title:
|
DISTRIBUTED AND OPEN SCHEMA INTERACTIONS MANAGEMENT SYSTEM AND METHOD
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
08/02/2016
|
Application #:
|
14059576
|
Filing Dt:
|
10/22/2013
|
|
Publication #:
|
|
Pub Dt:
|
04/23/2015
| | | | |
|
Title:
|
SYSTEM AND METHOD FOR DATABASE FLOW MANAGEMENT
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
11/24/2015
|
Application #:
|
14145381
|
Filing Dt:
|
12/31/2013
|
|
Publication #:
|
|
Pub Dt:
|
07/02/2015
| | | | |
|
Title:
|
CALL RECORDING WITH INTERACTION METADATA CORRELATION
|
|
|
|
|
Patent #:
|
NONE
|
Issue Dt:
|
|
Application #:
|
14184728
|
Filing Dt:
|
02/20/2014
|
|
Publication #:
|
|
Pub Dt:
|
08/20/2015
| | | | |
|
Title:
|
SYSTEM AND METHOD FOR CONTACT CENTER AGENT GUIDANCE WITH FEEDBACK
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
08/29/2017
|
Application #:
|
14191837
|
Filing Dt:
|
02/27/2014
|
|
Publication #:
|
|
Pub Dt:
|
08/27/2015
| | | | |
|
Title:
|
PERSISTENCY FREE ARCHITECTURE
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
08/04/2015
|
Application #:
|
14219033
|
Filing Dt:
|
03/19/2014
|
|
Title:
|
SYSTEM AND METHOD FOR INTEROPERABILITY BETWEEN AN EMBEDDED ACTIVEX CONTROL AND AN EXTERNAL APPLICATION
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
02/07/2017
|
Application #:
|
14224086
|
Filing Dt:
|
03/25/2014
|
|
Publication #:
|
|
Pub Dt:
|
10/01/2015
| | | | |
|
Title:
|
LANGUAGE MODEL ADAPTATION BASED ON FILTERED DATA
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
03/03/2020
|
Application #:
|
14248367
|
Filing Dt:
|
04/09/2014
|
|
Publication #:
|
|
Pub Dt:
|
10/15/2015
| | | | |
|
Title:
|
SYSTEM AND AUTOMATED METHOD FOR CONFIGURING A PREDICTIVE MODEL AND DEPLOYING IT ON A TARGET PLATFORM
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
06/21/2016
|
Application #:
|
14250852
|
Filing Dt:
|
04/11/2014
|
|
Publication #:
|
|
Pub Dt:
|
10/15/2015
| | | | |
|
Title:
|
SPARE RESOURCE ELECTION IN A COMPUTING SYSTEM
|
|
|
|
|
Patent #:
|
NONE
|
Issue Dt:
|
|
Application #:
|
14267638
|
Filing Dt:
|
05/01/2014
|
|
Publication #:
|
|
Pub Dt:
|
09/24/2015
| | | | |
|
Title:
|
SYSTEM AND METHOD FOR RECORDING AND REPORTING COMPLIANCE DATA
|
|
|
|
|
Patent #:
|
NONE
|
Issue Dt:
|
|
Application #:
|
14277833
|
Filing Dt:
|
05/15/2014
|
|
Publication #:
|
|
Pub Dt:
|
11/19/2015
| | | | |
|
Title:
|
STRUCTURED STORAGE MANAGEMENT FOR INTERACTIONS RECORDING
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
02/09/2016
|
Application #:
|
14307520
|
Filing Dt:
|
06/18/2014
|
|
Publication #:
|
|
Pub Dt:
|
12/24/2015
| | | | |
|
Title:
|
LANGUAGE MODEL ADAPTATION FOR SPECIFIC TEXTS
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
03/27/2018
|
Application #:
|
14340617
|
Filing Dt:
|
07/25/2014
|
|
Publication #:
|
|
Pub Dt:
|
07/02/2015
| | | | |
|
Title:
|
SYSTEM AND METHOD FOR AUTOMATED ANALYSIS OF DATA TO POPULATE NATURAL LANGUAGE DESCRIPTION OF DATA RELATIONSHIPS
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
04/17/2018
|
Application #:
|
14538833
|
Filing Dt:
|
11/12/2014
|
|
Publication #:
|
|
Pub Dt:
|
05/12/2016
| | | | |
|
Title:
|
SCRIPT COMPLIANCE IN SPOKEN DOCUMENTS BASED ON NUMBER OF WORDS BETWEEN KEY TERMS
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
07/10/2018
|
Application #:
|
14551090
|
Filing Dt:
|
11/24/2014
|
|
Publication #:
|
|
Pub Dt:
|
02/18/2016
| | | | |
|
Title:
|
SYSTEM AND METHOD FOR DISTRIBUTED RULE-BASED SEQUENCING ENGINE
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
03/28/2017
|
Application #:
|
14571347
|
Filing Dt:
|
12/16/2014
|
|
Publication #:
|
|
Pub Dt:
|
06/16/2016
| | | | |
|
Title:
|
OUT OF VOCABULARY PATTERN LEARNING
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
03/20/2018
|
Application #:
|
14580331
|
Filing Dt:
|
12/23/2014
|
|
Publication #:
|
|
Pub Dt:
|
06/23/2016
| | | | |
|
Title:
|
USER-AIDED ADAPTATION OF A PHONETIC DICTIONARY
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
07/23/2019
|
Application #:
|
14583709
|
Filing Dt:
|
12/28/2014
|
|
Publication #:
|
|
Pub Dt:
|
06/30/2016
| | | | |
|
Title:
|
SYSTEMS AND METHODS FOR RESPONSE RATE DETERMINATION AND OFFER SELECTION
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
03/22/2016
|
Application #:
|
14584209
|
Filing Dt:
|
12/29/2014
|
|
Title:
|
METHOD AND SYSTEM FOR BEHAVIORAL AND RISK PREDICTION IN NETWORKS USING AUTOMATIC FEATURE GENERATION AND SELECTION USING NETWORK TOPOLOGIES
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
03/13/2018
|
Application #:
|
14617942
|
Filing Dt:
|
02/10/2015
|
|
Publication #:
|
|
Pub Dt:
|
08/11/2016
| | | | |
|
Title:
|
METHOD AND SYSTEM FOR SPEECH DETECTION
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
12/08/2020
|
Application #:
|
14623775
|
Filing Dt:
|
02/17/2015
|
|
Publication #:
|
|
Pub Dt:
|
08/18/2016
| | | | |
|
Title:
|
DEVICE, SYSTEM AND METHOD FOR SUMMARIZING AGREEMENTS
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
04/24/2018
|
Application #:
|
14639152
|
Filing Dt:
|
03/05/2015
|
|
Publication #:
|
|
Pub Dt:
|
02/18/2016
| | | | |
|
Title:
|
DETERMINATION OF PROMINENT PHRASES IN MULTI-CHANNEL INTERACTIONS BY MULTI-FEATURE EVALUATIONS
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
06/14/2016
|
Application #:
|
14714374
|
Filing Dt:
|
05/18/2015
|
|
Title:
|
CONCURRENT RECORDINGS OF TELEPHONIC INTERACTIONS
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
02/27/2018
|
Application #:
|
14736277
|
Filing Dt:
|
06/11/2015
|
|
Publication #:
|
|
Pub Dt:
|
12/15/2016
| | | | |
|
Title:
|
SYSTEM AND METHOD FOR AUTOMATIC LANGUAGE MODEL GENERATION
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
09/03/2019
|
Application #:
|
14736282
|
Filing Dt:
|
06/11/2015
|
|
Publication #:
|
|
Pub Dt:
|
12/15/2016
| | | | |
|
Title:
|
SYSTEM AND METHOD FOR AUTOMATIC LANGUAGE MODEL SELECTION
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
08/01/2017
|
Application #:
|
14738891
|
Filing Dt:
|
06/14/2015
|
|
Publication #:
|
|
Pub Dt:
|
12/15/2016
| | | | |
|
Title:
|
SYSTEM AND METHOD FOR VOICE PRINT GENERATION
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
05/28/2019
|
Application #:
|
14796182
|
Filing Dt:
|
07/10/2015
|
|
Publication #:
|
|
Pub Dt:
|
01/12/2017
| | | | |
|
Title:
|
SYSTEMS AND METHODS FOR REWARD PREDICTION AND OFFER SELECTION
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
10/25/2016
|
Application #:
|
14799695
|
Filing Dt:
|
07/15/2015
|
|
Title:
|
CALL RECORDING WITH SCREEN AND AUDIO CORRELATION
|
|
|
|
|
Patent #:
|
NONE
|
Issue Dt:
|
|
Application #:
|
14829695
|
Filing Dt:
|
08/19/2015
|
|
Publication #:
|
|
Pub Dt:
|
10/06/2016
| | | | |
|
Title:
|
SYSTEMS AND METHODS FOR OFFER SELECTION AND REWARD DISTRIBUTION LEARNING
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
06/06/2017
|
Application #:
|
14868790
|
Filing Dt:
|
09/29/2015
|
|
Publication #:
|
|
Pub Dt:
|
03/30/2017
| | | | |
|
Title:
|
CUSTOMER JOURNEY MANAGEMENT
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
07/10/2018
|
Application #:
|
14934467
|
Filing Dt:
|
11/06/2015
|
|
Publication #:
|
|
Pub Dt:
|
09/22/2016
| | | | |
|
Title:
|
SYSTEM AND METHOD FOR PHONETIC SEARCH OVER SPEECH RECORDINGS
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
10/13/2020
|
Application #:
|
14980056
|
Filing Dt:
|
12/28/2015
|
|
Publication #:
|
|
Pub Dt:
|
11/17/2016
| | | | |
|
Title:
|
SYSTEM AND METHOD FOR TEXT NORMALIZATION IN NOISY CHANNELS
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
10/02/2018
|
Application #:
|
14984498
|
Filing Dt:
|
12/30/2015
|
|
Publication #:
|
|
Pub Dt:
|
07/06/2017
| | | | |
|
Title:
|
SYSTEM AND METHOD FOR SENTIMENT LEXICON EXPANSION
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
07/04/2017
|
Application #:
|
14984523
|
Filing Dt:
|
12/30/2015
|
|
Publication #:
|
|
Pub Dt:
|
07/06/2017
| | | | |
|
Title:
|
AUTHENTICATION OF USERS OF SELF SERVICE CHANNELS
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
05/01/2018
|
Application #:
|
14985533
|
Filing Dt:
|
12/31/2015
|
|
Publication #:
|
|
Pub Dt:
|
07/06/2017
| | | | |
|
Title:
|
AUTOMATED CALL CLASSIFICATION
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
09/10/2019
|
Application #:
|
15049464
|
Filing Dt:
|
02/22/2016
|
|
Publication #:
|
|
Pub Dt:
|
08/24/2017
| | | | |
|
Title:
|
SYSTEM AND METHOD FOR RESOLVING USER IDENTIFICATION
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
03/27/2018
|
Application #:
|
15271900
|
Filing Dt:
|
09/21/2016
|
|
Publication #:
|
|
Pub Dt:
|
01/12/2017
| | | | |
|
Title:
|
SYSTEM AND METHOD FOR DISTRIBUTED CATEGORIZATION
|
|
