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Total properties:
55
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Patent #:
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Issue Dt:
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07/14/2015
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Application #:
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12899042
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Filing Dt:
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10/06/2010
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Publication #:
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Pub Dt:
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04/12/2012
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Title:
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AUTOMATED ASSISTANCE FOR CUSTOMER CARE CHATS
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Patent #:
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NONE
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Issue Dt:
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Application #:
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13763456
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Filing Dt:
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02/08/2013
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Publication #:
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Pub Dt:
|
11/28/2013
| | | | |
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Title:
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METHOD AND APPARATUS FOR LINKING USER SESSIONS AND ESTABLISHING IDENTITY ACROSS CHANNELS
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Patent #:
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Issue Dt:
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08/03/2021
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Application #:
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13862002
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Filing Dt:
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04/12/2013
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|
Publication #:
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Pub Dt:
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10/24/2013
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Title:
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METHOD AND APPARATUS FOR AN INTUITIVE CUSTOMER EXPERIENCE
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Patent #:
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NONE
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Issue Dt:
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Application #:
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13867746
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Filing Dt:
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04/22/2013
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Publication #:
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Pub Dt:
|
10/24/2013
| | | | |
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Title:
|
METHOD AND APPARATUS FOR OPTIMIZING WEB AND MOBILE SELF-SERVE APPS
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Patent #:
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Issue Dt:
|
02/12/2019
|
Application #:
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13897233
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Filing Dt:
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05/17/2013
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|
Publication #:
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|
Pub Dt:
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01/02/2014
| | | | |
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Title:
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MULTI-CHANNEL CUSTOMER IDENTIFICATION
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Patent #:
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Issue Dt:
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04/09/2019
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Application #:
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13908948
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Filing Dt:
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06/03/2013
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|
Publication #:
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|
Pub Dt:
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12/05/2013
| | | | |
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Title:
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MULTI-TENANT DATA INTEGRATION
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Patent #:
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Issue Dt:
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04/13/2021
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Application #:
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13926988
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Filing Dt:
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06/25/2013
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Publication #:
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Pub Dt:
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01/09/2014
| | | | |
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Title:
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PREDICTIVE CUSTOMER SERVICE ENVIRONMENT
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Patent #:
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Issue Dt:
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02/05/2019
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Application #:
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14033340
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Filing Dt:
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09/20/2013
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Publication #:
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Pub Dt:
|
01/16/2014
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Title:
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METHOD AND APPARATUS FOR OPTIMIZING CUSTOMER SERVICE ACROSS MULTIPLE CHANNELS
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Patent #:
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NONE
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Issue Dt:
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Application #:
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14092868
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Filing Dt:
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11/27/2013
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Publication #:
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Pub Dt:
|
06/05/2014
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Title:
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AD-WORDS OPTIMIZATION BASED ON PERFORMANCE ACROSS MULTIPLE CHANNELS
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Patent #:
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Issue Dt:
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05/16/2017
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Application #:
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14149761
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Filing Dt:
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01/07/2014
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Publication #:
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Pub Dt:
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07/10/2014
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Title:
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STAGE-WISE ANALYSIS OF TEXT-BASED INTERACTIONS
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Patent #:
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Issue Dt:
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10/02/2018
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Application #:
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14161071
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Filing Dt:
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01/22/2014
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Publication #:
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Pub Dt:
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07/24/2014
| | | | |
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Title:
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Method and Apparatus for Building a User Profile, for Personalization Using Interaction Data, and for Generating, Identifying, and Capturing User Data Across Interactions Using Unique User Identification
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Patent #:
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07/02/2019
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Application #:
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14172838
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Filing Dt:
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02/04/2014
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Publication #:
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Pub Dt:
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08/07/2014
| | | | |
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Title:
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SEGREGATION OF CHAT SESSIONS BASED ON USER QUERY
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Patent #:
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Issue Dt:
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02/05/2019
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Application #:
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14300093
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Filing Dt:
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06/09/2014
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Publication #:
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Pub Dt:
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12/11/2014
| | | | |
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Title:
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SEARCH TERM CLUSTERING
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Patent #:
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07/31/2018
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Application #:
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14638894
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Filing Dt:
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03/04/2015
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Publication #:
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Pub Dt:
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09/10/2015
| | | | |
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Title:
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METHOD AND APPARATUS FOR IMPROVING GOAL-DIRECTED TEXTUAL CONVERSATIONS BETWEEN AGENTS AND CUSTOMERS
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Patent #:
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09/17/2019
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Application #:
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14639739
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Filing Dt:
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03/05/2015
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Publication #:
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Pub Dt:
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09/10/2015
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Title:
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METHOD FOR PERSONALIZING CUSTOMER INTERACTION EXPERIENCES BY ROUTING TO CUSTOMER INTERACTION CHANNELS
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Patent #:
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02/26/2019
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14704869
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05/05/2015
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08/20/2015
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Title:
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Method and Apparatus for Predictive Enrichment of Search in an Enterprise
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Patent #:
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Issue Dt:
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09/06/2022
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14714085
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05/15/2015
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Publication #:
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Pub Dt:
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11/26/2015
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Title:
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METHOD AND APPARATUS FOR PROVIDING CUSTOMER NOTIFICATIONS
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Patent #:
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04/25/2017
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14739234
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06/15/2015
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Publication #:
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Pub Dt:
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10/01/2015
| | | | |
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Title:
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AUTOMATED ASSISTANCE FOR CUSTOMER CARE CHATS
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Patent #:
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NONE
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Issue Dt:
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14819336
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Filing Dt:
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08/05/2015
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Publication #:
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Pub Dt:
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02/11/2016
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Title:
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METHOD AND APPARATUS FOR PROVIDING CUSTOMIZED INTERACTION EXPERIENCE TO CUSTOMERS
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Patent #:
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Issue Dt:
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07/07/2020
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Application #:
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14856465
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Filing Dt:
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09/16/2015
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Publication #:
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Pub Dt:
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03/17/2016
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Title:
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Method, apparatus and non-transitory medium for customizing speed of interaction and servicing on one or more interactions channels based on intention classifiers
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12/11/2018
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14902462
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12/31/2015
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12/01/2016
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Title:
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METHOD AND APPARATUS FOR EFFECTING WEB PAGE ACCESS IN A PLURALITY OF MEDIA APPLICATIONS
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08/25/2020
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14945407
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11/18/2015
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03/10/2016
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Title:
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CUSTOMER JOURNEY PREDICTION AND RESOLUTION
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07/02/2019
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14964540
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12/09/2015
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Pub Dt:
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06/16/2016
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Title:
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METHOD AND APPARATUS FOR FACILITATING STAFFING OF RESOURCES
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07/23/2019
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15004870
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01/22/2016
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07/28/2016
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Title:
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METHOD AND APPARATUS FOR INTENT MODELING AND PREDICTION
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08/20/2019
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15011439
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01/29/2016
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08/18/2016
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Title:
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METHOD AND APPARATUS FOR IMPROVING EXPERIENCES OF ONLINE VISITORS TO A WEBSITE
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Patent #:
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NONE
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15042100
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02/11/2016
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Publication #:
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Pub Dt:
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08/18/2016
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Title:
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METHOD AND SYSTEM FOR AUTOMATIC EXECUTION OF AT LEAST ONE NEXT ACTION DURING A CUSTOMER INTERACTION
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02/04/2020
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15065812
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03/09/2016
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Publication #:
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Pub Dt:
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09/22/2016
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Title:
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SYSTEMS AND METHODS FOR ACQUIRING STRUCTURED INPUTS IN CUSTOMER INTERACTIONS
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Patent #:
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12/03/2019
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Application #:
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15083240
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Filing Dt:
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03/28/2016
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Publication #:
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Pub Dt:
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10/06/2016
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Title:
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METHOD AND APPARATUS FOR FACILITATING STATELESS REPRESENTATION OF INTERACTION FLOW STATES
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06/04/2019
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15186158
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06/17/2016
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Pub Dt:
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12/22/2016
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Title:
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METHOD AND APPARATUS FOR MANAGING CUSTOMER INTERACTIONS ON MULTIPLE INTERACTION CHANNELS
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Patent #:
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NONE
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15245831
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08/24/2016
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12/15/2016
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Title:
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Predictive 411
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NONE
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15277120
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Filing Dt:
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09/27/2016
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Pub Dt:
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03/30/2017
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Title:
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METHOD AND APPARATUS FOR FACILITATING CUSTOMER INTERACTIONS WITH ENTERPRISES
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04/27/2021
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15289911
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10/10/2016
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04/13/2017
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Title:
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METHOD AND APPARATUS FOR RESERVING ZERO-WAIT TIME AGENT INTERACTIONS
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03/03/2020
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15335189
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10/26/2016
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04/27/2017
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Title:
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METHOD AND APPARATUS FOR FACILITATING CUSTOMER INTENT PREDICTION
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Patent #:
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NONE
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15345457
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Filing Dt:
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11/07/2016
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02/23/2017
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Title:
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METHOD AND APPARATUS FOR PROACTIVE NOTIFICATIONS BASED ON THE LOCATION OF A USER
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04/28/2020
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15346679
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Filing Dt:
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11/08/2016
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Pub Dt:
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05/18/2017
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Title:
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METHOD AND APPARATUS FOR DYNAMICALLY SELECTING CONTENT FOR ONLINE VISITORS
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02/25/2020
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15377038
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Filing Dt:
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12/13/2016
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Pub Dt:
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06/15/2017
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Title:
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METHOD AND APPARATUS FOR MANAGING NATURAL LANGUAGE QUERIES OF CUSTOMERS
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Issue Dt:
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04/20/2021
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15422349
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Filing Dt:
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02/01/2017
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Publication #:
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Pub Dt:
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05/18/2017
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Title:
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PREDICTIVE CUSTOMER SERVICE ENVIRONMENT
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Patent #:
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Issue Dt:
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08/14/2018
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Application #:
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15424729
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Filing Dt:
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02/03/2017
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Publication #:
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Pub Dt:
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05/25/2017
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Title:
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AUTOMATED ASSISTANCE FOR CUSTOMER CARE CHATS
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Patent #:
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Issue Dt:
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06/04/2019
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Application #:
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15448537
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Filing Dt:
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03/02/2017
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Publication #:
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Pub Dt:
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06/22/2017
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Title:
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CATEGORIZATION OF USER INTERACTIONS INTO PREDEFINED HIERARCHICAL CATEGORIES
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Patent #:
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Issue Dt:
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11/19/2019
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Application #:
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15481361
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Filing Dt:
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04/06/2017
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Publication #:
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Pub Dt:
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07/27/2017
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Title:
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INTENT PREDICTION BASED RECOMMENDATION SYSTEM USING DATA COMBINED FROM MULTIPLE CHANNELS
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Patent #:
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NONE
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15482023
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Filing Dt:
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04/07/2017
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Publication #:
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Pub Dt:
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07/27/2017
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Title:
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SYSTEM AND METHOD FOR CREATING AND IMPLEMENTING SCALABLE AND EFFECTIVE MULTI-MEDIA OBJECTS WITH HUMAN INTERACTION PROOF (HIP) CAPABILITIES
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02/13/2018
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15482113
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Filing Dt:
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04/07/2017
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Publication #:
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Pub Dt:
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07/27/2017
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Title:
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STAGE-WISE ANALYSIS OF TEXT-BASED INTERACTIONS
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Patent #:
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Issue Dt:
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04/28/2020
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15587183
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05/04/2017
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Pub Dt:
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08/17/2017
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Title:
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SYSTEMS AND METHODS FOR FACILITATING DIALOGUE MINING
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04/07/2020
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15650543
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07/14/2017
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Pub Dt:
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11/02/2017
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Title:
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DATA ASSISTANCE APPLICATION FOR MOBILE DEVICES
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01/03/2023
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15815669
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11/16/2017
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Pub Dt:
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03/22/2018
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Title:
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SLIDER AND HISTORY FIELD FOR SMART CHAT SESSIONS
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04/09/2019
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15815681
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11/16/2017
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Pub Dt:
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03/15/2018
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Title:
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METHOD AND APPARATUS FOR DIVERTING CALLERS TO WEB SESSIONS
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03/05/2019
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15894749
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Filing Dt:
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02/12/2018
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Pub Dt:
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06/14/2018
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Title:
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STAGE-WISE ANALYSIS OF TEXT-BASED INTERACTIONS
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Patent #:
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NONE
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16028203
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07/05/2018
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11/01/2018
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Title:
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Method and Apparatus for Enhanced In-Store Retail Experience Using Location Awareness
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04/14/2020
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16031713
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07/10/2018
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Pub Dt:
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11/08/2018
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Title:
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AUTOMATED ASSISTANCE FOR CUSTOMER CARE CHATS
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Patent #:
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Issue Dt:
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11/19/2019
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Application #:
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16046045
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Filing Dt:
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07/26/2018
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|
Publication #:
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Pub Dt:
|
12/13/2018
| | | | |
|
Title:
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METHOD AND APPARATUS FOR IMPROVING GOAL-DIRECTED TEXTUAL CONVERSATIONS BETWEEN AGENTS AND CUSTOMERS
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Patent #:
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Issue Dt:
|
07/28/2020
|
Application #:
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16118270
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Filing Dt:
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08/30/2018
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|
Publication #:
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|
Pub Dt:
|
12/27/2018
| | | | |
|
Title:
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Method and Apparatus for Building a User Profile, for Personalization Using Interaction Data, and for Generating, Identifying, and Capturing User Data Across Interactions Using Unique User Identification
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|
Patent #:
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NONE
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Issue Dt:
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|
Application #:
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16118271
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Filing Dt:
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08/30/2018
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|
Publication #:
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|
Pub Dt:
|
12/27/2018
| | | | |
|
Title:
|
Method and Apparatus for Building a User Profile, for Personalization Using Interaction Data, and for Generating, Identifying, and Capturing User Data Across Interactions Using Unique User Identification
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Patent #:
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Issue Dt:
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02/25/2020
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Application #:
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16174723
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Filing Dt:
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10/30/2018
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Publication #:
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Pub Dt:
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05/02/2019
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|
Title:
|
METHOD AND APPARATUS FOR FACILITATING AGENT CONVERSATIONS WITH CUSTOMERS OF AN ENTERPRISE
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Patent #:
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NONE
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Issue Dt:
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Application #:
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16228143
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Filing Dt:
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12/20/2018
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|
Publication #:
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Pub Dt:
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04/25/2019
| | | | |
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Title:
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METHOD AND APPARATUS FOR OPTIMIZING CUSTOMER SERVICE ACROSS MULTIPLE CHANNELS
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|
|
|
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Patent #:
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|
Issue Dt:
|
03/29/2022
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Application #:
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16241087
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Filing Dt:
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01/07/2019
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Publication #:
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Pub Dt:
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06/06/2019
| | | | |
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Title:
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MULTI-TENANT DATA INTEGRATION
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