Total properties:
25
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Patent #:
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Issue Dt:
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07/11/2006
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Application #:
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09902205
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Filing Dt:
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07/10/2001
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Publication #:
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Pub Dt:
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01/16/2003
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Title:
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SOFTWARE BASED SINGLE AGENT MULTIPOINT CONFERENCE CAPABILITY
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Patent #:
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Issue Dt:
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04/09/2013
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Application #:
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09918902
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Filing Dt:
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07/31/2001
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Publication #:
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Pub Dt:
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02/06/2003
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Title:
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SYSTEM AND METHOD FOR DISTRIBUTING CUSTOMER CONTACTS
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Patent #:
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Issue Dt:
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06/10/2008
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Application #:
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09941046
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Filing Dt:
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08/28/2001
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Publication #:
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Pub Dt:
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03/06/2003
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Title:
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APPARATUS AND METHOD OF MAINTAINING AND IMPROVING AGENT PERFORMANCE
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Patent #:
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Issue Dt:
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04/17/2007
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Application #:
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09997754
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Filing Dt:
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11/30/2001
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Publication #:
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Pub Dt:
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06/05/2003
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Title:
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METHOD AND SYSTEM FOR DATA FIELD REUSE
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Patent #:
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Issue Dt:
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12/16/2008
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Application #:
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09997912
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Filing Dt:
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11/30/2001
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Publication #:
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Pub Dt:
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06/05/2003
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Title:
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MULTI-PROTOCOL AGENT TELEPHONE SYSTEM
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Patent #:
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Issue Dt:
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03/29/2011
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Application #:
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10037998
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Filing Dt:
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01/03/2002
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Publication #:
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Pub Dt:
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07/03/2003
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Title:
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METHOD OF ALLOCATING DATA COMMUNICATION SESSIONS BASED UPON USER INFORMATION
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Patent #:
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Issue Dt:
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06/10/2008
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Application #:
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10044868
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Filing Dt:
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01/10/2002
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Publication #:
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Pub Dt:
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07/10/2003
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Title:
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COMBINED CALLER AND AGENT ENDPOINT MANAGER
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Patent #:
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Issue Dt:
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01/29/2008
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Application #:
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10099784
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Filing Dt:
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03/15/2002
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Publication #:
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Pub Dt:
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09/18/2003
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Title:
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TRANSACTION OUTCOME STATE MAPPING
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Patent #:
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Issue Dt:
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05/09/2006
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Application #:
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10103479
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Filing Dt:
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03/21/2002
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Publication #:
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Pub Dt:
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11/20/2003
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Title:
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SEARCH AGENT FOR SEARCHING THE INTERNET
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Patent #:
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Issue Dt:
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11/25/2008
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Application #:
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10214674
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Filing Dt:
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08/08/2002
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Publication #:
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Pub Dt:
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02/12/2004
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Title:
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METHOD AND APPARATUS FOR DETERMINING A REAL TIME AVERAGE SPEED OF ANSWER IN AN AUTOMATIC CALL DISTRIBUTION SYSTEM
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Patent #:
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Issue Dt:
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11/18/2008
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Application #:
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10235751
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Filing Dt:
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09/05/2002
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Publication #:
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Pub Dt:
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03/11/2004
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Title:
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INTERNET ARCHITECTURE FOR SOFTWARE BASED ACD
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Patent #:
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Issue Dt:
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06/06/2006
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Application #:
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10253094
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Filing Dt:
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09/24/2002
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Publication #:
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Pub Dt:
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03/25/2004
| | | | |
Title:
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MEDIA TRANSLATOR FOR TRANSACTION PROCESSING SYSTEM
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Patent #:
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Issue Dt:
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06/15/2010
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Application #:
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10278367
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Filing Dt:
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10/23/2002
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Publication #:
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Pub Dt:
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04/29/2004
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Title:
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WEB ASSISTANT
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Patent #:
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Issue Dt:
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04/22/2008
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Application #:
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10285868
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Filing Dt:
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11/01/2002
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Publication #:
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Pub Dt:
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05/06/2004
| | | | |
Title:
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GUI FOR ORGANIZATIONAL ENVIRONMENT
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Patent #:
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Issue Dt:
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09/25/2007
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Application #:
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10306544
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Filing Dt:
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11/27/2002
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Title:
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SYSTEM AND METHOD FOR RECORDING INCOMING CALLS ON DEMAND IN A TRANSACTION PROCESSING SYSTEM
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Patent #:
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Issue Dt:
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12/02/2008
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Application #:
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10320002
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Filing Dt:
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12/16/2002
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Publication #:
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Pub Dt:
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06/17/2004
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Title:
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CONTACT IDENTIFIER FOR MESSAGE TYPES
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Patent #:
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Issue Dt:
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06/26/2007
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Application #:
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10442000
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Filing Dt:
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05/20/2003
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Publication #:
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Pub Dt:
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11/25/2004
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Title:
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SYSTEM AND METHOD FOR OPTIMIZING CALL ROUTING TO AN AGENT
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Patent #:
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Issue Dt:
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08/10/2010
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Application #:
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10616016
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Filing Dt:
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07/09/2003
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Publication #:
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Pub Dt:
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01/13/2005
| | | | |
Title:
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AGENT REGISTRATION AND BIDDING SYSTEM
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Patent #:
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Issue Dt:
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04/19/2011
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Application #:
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10673776
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Filing Dt:
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09/29/2003
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Publication #:
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Pub Dt:
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03/31/2005
| | | | |
Title:
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CONTACT MANIPULATON AND RETRIEVAL SYSTEM
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Patent #:
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Issue Dt:
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08/22/2006
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Application #:
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10675316
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Filing Dt:
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09/30/2003
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Publication #:
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Pub Dt:
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03/31/2005
| | | | |
Title:
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MULTI-MEDIA TRANSACTIONS PRESENTATION BASED ON USER PHYSICAL CHARACTERISTICS
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Patent #:
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Issue Dt:
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02/18/2014
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Application #:
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10675371
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Filing Dt:
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09/30/2003
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Publication #:
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Pub Dt:
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03/31/2005
| | | | |
Title:
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DATA SESSION NOTIFICATION MEANS AND METHOD
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Patent #:
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Issue Dt:
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10/26/2010
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Application #:
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10760577
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Filing Dt:
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01/20/2004
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Publication #:
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Pub Dt:
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07/21/2005
| | | | |
Title:
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IP ACD USING SIP FORMAT
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Patent #:
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Issue Dt:
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09/27/2011
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Application #:
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10761012
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Filing Dt:
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01/20/2004
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Publication #:
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Pub Dt:
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08/25/2005
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Title:
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IP ACD USING BUFFER SERVER
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Patent #:
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Issue Dt:
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05/13/2008
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Application #:
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10788231
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Filing Dt:
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02/26/2004
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Publication #:
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Pub Dt:
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09/01/2005
| | | | |
Title:
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SESSION TO TRACK ACTUAL E-MAIL HANDLING TIME
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Patent #:
|
|
Issue Dt:
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11/29/2011
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Application #:
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10831993
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Filing Dt:
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04/26/2004
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Publication #:
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Pub Dt:
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10/27/2005
| | | | |
Title:
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METHOD AND APPARATUS FOR PROCESSING CUSTOMER CONTACTS USING A STATE MACHINE
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