Total properties:
529
Page
5
of
6
Pages:
1 2 3 4 5 6
|
|
|
|
Patent #:
|
NONE
|
Issue Dt:
|
|
Application #:
|
09776478
|
Filing Dt:
|
02/02/2001
|
|
Publication #:
|
|
Pub Dt:
|
08/08/2002
| | | | |
|
Title:
|
Client/server two-way communication system framework under HTTP protocol
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
08/17/2004
|
Application #:
|
09827848
|
Filing Dt:
|
04/06/2001
|
|
Publication #:
|
|
Pub Dt:
|
10/10/2002
| | | | |
|
Title:
|
CUSTOMER INTERACTION SYSTEM
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
08/17/2004
|
Application #:
|
09827848
|
Filing Dt:
|
04/06/2001
|
|
Publication #:
|
|
Pub Dt:
|
10/10/2002
| | | | |
|
Title:
|
CUSTOMER INTERACTION SYSTEM
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
10/06/2009
|
Application #:
|
09846544
|
Filing Dt:
|
05/01/2001
|
|
Publication #:
|
|
Pub Dt:
|
07/03/2003
| | | | |
|
Title:
|
PACKET PRIORITIZING VOICE OVER PACKET NETWORK PHONE AND SYSTEM
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
03/22/2005
|
Application #:
|
09855860
|
Filing Dt:
|
05/14/2001
|
|
Publication #:
|
|
Pub Dt:
|
09/13/2001
| | | | |
|
Title:
|
A METHOD AND APPARATUS FOR PROCESSING A TELEPHONE CALL
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
01/11/2005
|
Application #:
|
09879423
|
Filing Dt:
|
06/12/2001
|
|
Publication #:
|
|
Pub Dt:
|
03/27/2003
| | | | |
|
Title:
|
MULTI-SITE RESPONSIBILITY-BASED ROUTING
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
07/18/2006
|
Application #:
|
09885717
|
Filing Dt:
|
06/20/2001
|
|
Publication #:
|
|
Pub Dt:
|
04/25/2002
| | | | |
|
Title:
|
DYNAMIC HELP OPTION FOR INTERNET CUSTOMERS
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
09/09/2003
|
Application #:
|
09889235
|
Filing Dt:
|
07/10/2001
|
|
Title:
|
METHOD AND MEANS FOR FILTERING AN AIR STREAM WITH AN AQUEOUS FROTH
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
07/11/2006
|
Application #:
|
09902205
|
Filing Dt:
|
07/10/2001
|
|
Publication #:
|
|
Pub Dt:
|
01/16/2003
| | | | |
|
Title:
|
SOFTWARE BASED SINGLE AGENT MULTIPOINT CONFERENCE CAPABILITY
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
09/16/2003
|
Application #:
|
09910160
|
Filing Dt:
|
07/20/2001
|
|
Publication #:
|
|
Pub Dt:
|
02/21/2002
| | | | |
|
Title:
|
METHOD AND SYSTEM FOR ESTABLISHING VOICE COMMUNICATIONS USING A COMPUTER NETWORK
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
04/09/2013
|
Application #:
|
09918902
|
Filing Dt:
|
07/31/2001
|
|
Publication #:
|
|
Pub Dt:
|
02/06/2003
| | | | |
|
Title:
|
SYSTEM AND METHOD FOR DISTRIBUTING CUSTOMER CONTACTS
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
06/10/2008
|
Application #:
|
09941046
|
Filing Dt:
|
08/28/2001
|
|
Publication #:
|
|
Pub Dt:
|
03/06/2003
| | | | |
|
Title:
|
APPARATUS AND METHOD OF MAINTAINING AND IMPROVING AGENT PERFORMANCE
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
04/11/2006
|
Application #:
|
09943587
|
Filing Dt:
|
08/30/2001
|
|
Publication #:
|
|
Pub Dt:
|
03/06/2003
| | | | |
|
Title:
|
SYSTEM AND METHOD FOR ASSOCIATING INTERACTIVE VOICE RESPONSE UNIT DATA TO A TELEPHONE CALL USING AUTOMATIC NUMBER IDENTIFIERS
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
12/27/2005
|
Application #:
|
09950569
|
Filing Dt:
|
09/10/2001
|
|
Publication #:
|
|
Pub Dt:
|
06/13/2002
| | | | |
|
Title:
|
METHODS AND APPARATUS FOR ENABLING DYNAMIC RESOURCE COLLABORATION
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
02/15/2005
|
Application #:
|
09961875
|
Filing Dt:
|
09/24/2001
|
|
Publication #:
|
|
Pub Dt:
|
05/22/2003
| | | | |
|
Title:
|
CONTACT CENTER AUTOPILOT ALGORITHMS
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
11/22/2005
|
Application #:
|
09966688
|
Filing Dt:
|
09/28/2001
|
|
Publication #:
|
|
Pub Dt:
|
04/03/2003
| | | | |
|
Title:
|
STREAMING ANNOUNCEMENTS TO AGENTS OF AN ACD
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
08/02/2005
|
Application #:
|
09982514
|
Filing Dt:
|
10/18/2001
|
|
Publication #:
|
|
Pub Dt:
|
10/10/2002
| | | | |
|
Title:
|
METHOD FOR CONSOLIDATION OF MULTIPLE DATA SOURCES
|
|
|
|
|
Patent #:
|
NONE
|
Issue Dt:
|
|
Application #:
|
09992138
|
Filing Dt:
|
11/16/2001
|
|
Publication #:
|
|
Pub Dt:
|
05/22/2003
| | | | |
|
Title:
|
Method and apparatus for sharing customer data
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
03/22/2005
|
Application #:
|
09992367
|
Filing Dt:
|
11/06/2001
|
|
Publication #:
|
|
Pub Dt:
|
05/08/2003
| | | | |
|
Title:
|
METHOD OF OPTIMIZING CALL CENTER RESOURCES BASED UPON STATISTICS
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
03/08/2005
|
Application #:
|
09995027
|
Filing Dt:
|
11/27/2001
|
|
Publication #:
|
|
Pub Dt:
|
05/29/2003
| | | | |
|
Title:
|
METHOD AND SYSTEM FOR ROUTING TRANSACTIONS IN AN AUTOMATIC CALL DISTRIBUTION SYSTEM BASED ON NON-VOICE DIALOG AGENT SKILL SET
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
04/17/2007
|
Application #:
|
09997754
|
Filing Dt:
|
11/30/2001
|
|
Publication #:
|
|
Pub Dt:
|
06/05/2003
| | | | |
|
Title:
|
METHOD AND SYSTEM FOR DATA FIELD REUSE
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
04/17/2007
|
Application #:
|
09997754
|
Filing Dt:
|
11/30/2001
|
|
Publication #:
|
|
Pub Dt:
|
06/05/2003
| | | | |
|
Title:
|
METHOD AND SYSTEM FOR DATA FIELD REUSE
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
12/16/2008
|
Application #:
|
09997912
|
Filing Dt:
|
11/30/2001
|
|
Publication #:
|
|
Pub Dt:
|
06/05/2003
| | | | |
|
Title:
|
MULTI-PROTOCOL AGENT TELEPHONE SYSTEM
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
05/23/2006
|
Application #:
|
09998249
|
Filing Dt:
|
11/30/2001
|
|
Publication #:
|
|
Pub Dt:
|
06/05/2003
| | | | |
|
Title:
|
TELEPHONY SYSTEM PAGING SYSTEM AND METHOD
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
03/22/2005
|
Application #:
|
10008175
|
Filing Dt:
|
11/13/2001
|
|
Publication #:
|
|
Pub Dt:
|
05/15/2003
| | | | |
|
Title:
|
METHOD AND APPARATUS FOR PROVIDING MUSIC TO AN AGENT DURING NON-VOICE DIALOG COMMUNICATION
IN AN AUTOMATIC CALL DISTRIBUTOR SYSTEM
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
05/06/2008
|
Application #:
|
10011578
|
Filing Dt:
|
11/05/2001
|
|
Publication #:
|
|
Pub Dt:
|
05/08/2003
| | | | |
|
Title:
|
METHOD OF DELIVERING ENTERPRISE DATA THROUGH A CALL CENTER
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
04/26/2005
|
Application #:
|
10027197
|
Filing Dt:
|
12/20/2001
|
|
Publication #:
|
|
Pub Dt:
|
06/26/2003
| | | | |
|
Title:
|
METHOD OF PROVIDING BACKGROUND AND VIDEO PATTERNS
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
03/29/2011
|
Application #:
|
10037998
|
Filing Dt:
|
01/03/2002
|
|
Publication #:
|
|
Pub Dt:
|
07/03/2003
| | | | |
|
Title:
|
METHOD OF ALLOCATING DATA COMMUNICATION SESSIONS BASED UPON USER INFORMATION
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
06/10/2008
|
Application #:
|
10044868
|
Filing Dt:
|
01/10/2002
|
|
Publication #:
|
|
Pub Dt:
|
07/10/2003
| | | | |
|
Title:
|
COMBINED CALLER AND AGENT ENDPOINT MANAGER
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
01/29/2008
|
Application #:
|
10059872
|
Filing Dt:
|
01/29/2002
|
|
Publication #:
|
|
Pub Dt:
|
12/05/2002
| | | | |
|
Title:
|
REMOTE ACCESS, EMULATION, AND CONTROL OF OFFICE EQUIPMENT
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
03/07/2006
|
Application #:
|
10078049
|
Filing Dt:
|
02/19/2002
|
|
Publication #:
|
|
Pub Dt:
|
08/21/2003
| | | | |
|
Title:
|
SYSTEM AND METHOD FOR PREDICTIVE CONTACTS
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
10/20/2009
|
Application #:
|
10081560
|
Filing Dt:
|
02/20/2002
|
|
Title:
|
METHOD AND APPARATUS FOR A BUSINESS CONTACT CENTER
|
|
|
|
|
Patent #:
|
NONE
|
Issue Dt:
|
|
Application #:
|
10090499
|
Filing Dt:
|
03/04/2002
|
|
Publication #:
|
|
Pub Dt:
|
10/14/2004
| | | | |
|
Title:
|
Intelligent interactive voice response unit
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
03/16/2004
|
Application #:
|
10090533
|
Filing Dt:
|
03/04/2002
|
|
Publication #:
|
|
Pub Dt:
|
07/11/2002
| | | | |
|
Title:
|
SYSTEM AND METHOD FOR INTEGRATING TEXT MESSAGING TO AN OUTBOUND CALL SYSTEM
|
|
|
|
|
Patent #:
|
NONE
|
Issue Dt:
|
|
Application #:
|
10093192
|
Filing Dt:
|
03/07/2002
|
|
Publication #:
|
|
Pub Dt:
|
09/11/2003
| | | | |
|
Title:
|
Method and system for adding text data to data communication sessions
|
|
|
|
|
Patent #:
|
NONE
|
Issue Dt:
|
|
Application #:
|
10093304
|
Filing Dt:
|
03/07/2002
|
|
Publication #:
|
|
Pub Dt:
|
09/11/2003
| | | | |
|
Title:
|
Method and system for transacting and negotiating business over a communication network using an infomediary computer
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
03/15/2005
|
Application #:
|
10096235
|
Filing Dt:
|
03/12/2002
|
|
Publication #:
|
|
Pub Dt:
|
09/18/2003
| | | | |
|
Title:
|
CUSTOMER TOUCH-POINT SCORING SYSTEM
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
01/29/2008
|
Application #:
|
10099784
|
Filing Dt:
|
03/15/2002
|
|
Publication #:
|
|
Pub Dt:
|
09/18/2003
| | | | |
|
Title:
|
TRANSACTION OUTCOME STATE MAPPING
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
06/08/2004
|
Application #:
|
10100969
|
Filing Dt:
|
03/19/2002
|
|
Publication #:
|
|
Pub Dt:
|
12/19/2002
| | | | |
|
Title:
|
SYSTEM AND METHOD FOR PURGING A CALL LIST
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
03/27/2007
|
Application #:
|
10103454
|
Filing Dt:
|
03/21/2002
|
|
Publication #:
|
|
Pub Dt:
|
09/25/2003
| | | | |
|
Title:
|
ADAPTIVE TRANSACTION GUIDANCE
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
05/09/2006
|
Application #:
|
10103479
|
Filing Dt:
|
03/21/2002
|
|
Publication #:
|
|
Pub Dt:
|
11/20/2003
| | | | |
|
Title:
|
SEARCH AGENT FOR SEARCHING THE INTERNET
|
|
|
|
|
Patent #:
|
NONE
|
Issue Dt:
|
|
Application #:
|
10107632
|
Filing Dt:
|
03/27/2002
|
|
Publication #:
|
|
Pub Dt:
|
10/03/2002
| | | | |
|
Title:
|
Collaboration between two computing devices
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
11/01/2005
|
Application #:
|
10114487
|
Filing Dt:
|
04/02/2002
|
|
Publication #:
|
|
Pub Dt:
|
10/02/2003
| | | | |
|
Title:
|
CONTACT CENTER DATA INTEGRATION WITH ENTERPRISE APPLICATIONS
|
|
|
|
|
Patent #:
|
NONE
|
Issue Dt:
|
|
Application #:
|
10118882
|
Filing Dt:
|
04/09/2002
|
|
Publication #:
|
|
Pub Dt:
|
10/09/2003
| | | | |
|
Title:
|
Utilization of agent idle time in a communication system
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
08/03/2004
|
Application #:
|
10150890
|
Filing Dt:
|
05/16/2002
|
|
Publication #:
|
|
Pub Dt:
|
11/20/2003
| | | | |
|
Title:
|
METHOD AND APPARATUS FOR AGENT OPTIMIZATION USING SPEECH SYNTHESIS AND RECOGNITION
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
09/06/2005
|
Application #:
|
10151489
|
Filing Dt:
|
05/18/2002
|
|
Publication #:
|
|
Pub Dt:
|
07/31/2003
| | | | |
|
Title:
|
CONTACT CENTER DYNAMIC RECORD DELIVERY
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
04/11/2006
|
Application #:
|
10156406
|
Filing Dt:
|
05/28/2002
|
|
Publication #:
|
|
Pub Dt:
|
12/04/2003
| | | | |
|
Title:
|
WEB CALLBACK THROUGH MULTIMEDIA DEVICES
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
07/01/2008
|
Application #:
|
10188432
|
Filing Dt:
|
07/03/2002
|
|
Title:
|
METHOD AND APPARATUS TO QUEUE A PLURALITY OF TRANSACTION MESSAGES
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
11/25/2008
|
Application #:
|
10214674
|
Filing Dt:
|
08/08/2002
|
|
Publication #:
|
|
Pub Dt:
|
02/12/2004
| | | | |
|
Title:
|
METHOD AND APPARATUS FOR DETERMINING A REAL TIME AVERAGE SPEED OF ANSWER IN AN AUTOMATIC CALL DISTRIBUTION SYSTEM
|
|
|
|
|
Patent #:
|
NONE
|
Issue Dt:
|
|
Application #:
|
10228980
|
Filing Dt:
|
08/27/2002
|
|
Publication #:
|
|
Pub Dt:
|
03/04/2004
| | | | |
|
Title:
|
Method and apparatus for inquiry resolution in a transaction processing system
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
08/16/2005
|
Application #:
|
10231623
|
Filing Dt:
|
08/30/2002
|
|
Publication #:
|
|
Pub Dt:
|
03/04/2004
| | | | |
|
Title:
|
APPARATUS AND METHOD FOR PROVIDING CALLER-SPECIFIC DATA TO AGENT STATION AND FOR AUTOMATICALLY LAUNCHING CORRESPONDING APPLICATION
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
08/16/2005
|
Application #:
|
10231623
|
Filing Dt:
|
08/30/2002
|
|
Publication #:
|
|
Pub Dt:
|
03/04/2004
| | | | |
|
Title:
|
APPARATUS AND METHOD FOR PROVIDING CALLER-SPECIFIC DATA TO AGENT STATION AND FOR AUTOMATICALLY LAUNCHING CORRESPONDING APPLICATION
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
11/18/2008
|
Application #:
|
10235751
|
Filing Dt:
|
09/05/2002
|
|
Publication #:
|
|
Pub Dt:
|
03/11/2004
| | | | |
|
Title:
|
INTERNET ARCHITECTURE FOR SOFTWARE BASED ACD
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
06/06/2006
|
Application #:
|
10253094
|
Filing Dt:
|
09/24/2002
|
|
Publication #:
|
|
Pub Dt:
|
03/25/2004
| | | | |
|
Title:
|
MEDIA TRANSLATOR FOR TRANSACTION PROCESSING SYSTEM
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
02/17/2009
|
Application #:
|
10253120
|
Filing Dt:
|
09/24/2002
|
|
Publication #:
|
|
Pub Dt:
|
03/25/2004
| | | | |
|
Title:
|
METHOD AND APPARATUS FOR ASSIGNING PRIORITIES BY APPLYING DYNAMICALLY-CHANGEABLE BUSINESS RULES
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
12/19/2006
|
Application #:
|
10259356
|
Filing Dt:
|
09/27/2002
|
|
Publication #:
|
|
Pub Dt:
|
04/01/2004
| | | | |
|
Title:
|
THIRD PARTY COACHING FOR AGENTS IN A COMMUNICATION SYSTEM
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
12/02/2008
|
Application #:
|
10259358
|
Filing Dt:
|
09/27/2002
|
|
Publication #:
|
|
Pub Dt:
|
04/01/2004
| | | | |
|
Title:
|
BEST PRACTICES LEARNING FOR AGENTS IN A COMMUNICATION SYSTEM
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
10/25/2005
|
Application #:
|
10259359
|
Filing Dt:
|
09/27/2002
|
|
Publication #:
|
|
Pub Dt:
|
04/01/2004
| | | | |
|
Title:
|
METHOD SELECTING ACTIONS OR PHASES FOR AN AGENT BY ANALYZING CONVERSATION CONTENT AND EMOTIONAL INFLECTION
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
02/08/2005
|
Application #:
|
10260831
|
Filing Dt:
|
09/30/2002
|
|
Publication #:
|
|
Pub Dt:
|
05/01/2003
| | | | |
|
Title:
|
CONTACT CENTER AUTOPILOT ARCHITECTURE
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
11/29/2005
|
Application #:
|
10261058
|
Filing Dt:
|
09/30/2002
|
|
Publication #:
|
|
Pub Dt:
|
04/01/2004
| | | | |
|
Title:
|
METHOD AND APPARATUS FOR DETECTING ECHO CANCELLERS
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
06/15/2010
|
Application #:
|
10278367
|
Filing Dt:
|
10/23/2002
|
|
Publication #:
|
|
Pub Dt:
|
04/29/2004
| | | | |
|
Title:
|
WEB ASSISTANT
|
|
|
|
|
Patent #:
|
NONE
|
Issue Dt:
|
|
Application #:
|
10278368
|
Filing Dt:
|
10/23/2002
|
|
Publication #:
|
|
Pub Dt:
|
04/29/2004
| | | | |
|
Title:
|
Method abandoned call rescue
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
04/22/2008
|
Application #:
|
10285868
|
Filing Dt:
|
11/01/2002
|
|
Publication #:
|
|
Pub Dt:
|
05/06/2004
| | | | |
|
Title:
|
GUI FOR ORGANIZATIONAL ENVIRONMENT
|
|
|
|
|
Patent #:
|
NONE
|
Issue Dt:
|
|
Application #:
|
10293666
|
Filing Dt:
|
11/12/2002
|
|
Publication #:
|
|
Pub Dt:
|
04/10/2003
| | | | |
|
Title:
|
Method and apparatus for establishing connections
|
|
|
|
|
Patent #:
|
NONE
|
Issue Dt:
|
|
Application #:
|
10295275
|
Filing Dt:
|
11/15/2002
|
|
Publication #:
|
|
Pub Dt:
|
05/20/2004
| | | | |
|
Title:
|
System and method for predicting customer contact outcomes
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
02/27/2007
|
Application #:
|
10304872
|
Filing Dt:
|
11/26/2002
|
|
Publication #:
|
|
Pub Dt:
|
05/27/2004
| | | | |
|
Title:
|
PERSONALITY BASED MATCHING OF CALLERS TO AGENTS IN A COMMUNICATION SYSTEM
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
02/27/2007
|
Application #:
|
10304872
|
Filing Dt:
|
11/26/2002
|
|
Publication #:
|
|
Pub Dt:
|
05/27/2004
| | | | |
|
Title:
|
PERSONALITY BASED MATCHING OF CALLERS TO AGENTS IN A COMMUNICATION SYSTEM
|
|
|
|
|
Patent #:
|
NONE
|
Issue Dt:
|
|
Application #:
|
10304873
|
Filing Dt:
|
11/26/2002
|
|
Publication #:
|
|
Pub Dt:
|
05/27/2004
| | | | |
|
Title:
|
Virtual reality enabled transaction processing system
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
09/25/2007
|
Application #:
|
10306544
|
Filing Dt:
|
11/27/2002
|
|
Title:
|
SYSTEM AND METHOD FOR RECORDING INCOMING CALLS ON DEMAND IN A TRANSACTION PROCESSING SYSTEM
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
12/02/2008
|
Application #:
|
10320002
|
Filing Dt:
|
12/16/2002
|
|
Publication #:
|
|
Pub Dt:
|
06/17/2004
| | | | |
|
Title:
|
CONTACT IDENTIFIER FOR MESSAGE TYPES
|
|
|
|
|
Patent #:
|
NONE
|
Issue Dt:
|
|
Application #:
|
10403583
|
Filing Dt:
|
03/31/2003
|
|
Publication #:
|
|
Pub Dt:
|
09/30/2004
| | | | |
|
Title:
|
System for optimizing business rule resources
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
06/26/2007
|
Application #:
|
10442000
|
Filing Dt:
|
05/20/2003
|
|
Publication #:
|
|
Pub Dt:
|
11/25/2004
| | | | |
|
Title:
|
SYSTEM AND METHOD FOR OPTIMIZING CALL ROUTING TO AN AGENT
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
06/26/2007
|
Application #:
|
10442000
|
Filing Dt:
|
05/20/2003
|
|
Publication #:
|
|
Pub Dt:
|
11/25/2004
| | | | |
|
Title:
|
SYSTEM AND METHOD FOR OPTIMIZING CALL ROUTING TO AN AGENT
|
|
|
|
|
Patent #:
|
NONE
|
Issue Dt:
|
|
Application #:
|
10447250
|
Filing Dt:
|
05/27/2003
|
|
Publication #:
|
|
Pub Dt:
|
05/26/2005
| | | | |
|
Title:
|
Instant message processing in a customer interaction system
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
03/19/2013
|
Application #:
|
10449872
|
Filing Dt:
|
05/30/2003
|
|
Publication #:
|
|
Pub Dt:
|
06/10/2004
| | | | |
|
Title:
|
TRAINING, CERTIFYING, ASSIGNING AND COLLABORATING AGENTS AMONG MULTIPLE USERS
|
|
|
|
|
Patent #:
|
NONE
|
Issue Dt:
|
|
Application #:
|
10453852
|
Filing Dt:
|
06/03/2003
|
|
Publication #:
|
|
Pub Dt:
|
07/08/2004
| | | | |
|
Title:
|
Method and apparatus for providing result-oriented customer service
|
|
|
|
|
Patent #:
|
NONE
|
Issue Dt:
|
|
Application #:
|
10459042
|
Filing Dt:
|
06/11/2003
|
|
Publication #:
|
|
Pub Dt:
|
10/23/2003
| | | | |
|
Title:
|
Method and apparatus for controlling a contact center
|
|
|
|
|
Patent #:
|
NONE
|
Issue Dt:
|
|
Application #:
|
10459043
|
Filing Dt:
|
06/11/2003
|
|
Publication #:
|
|
Pub Dt:
|
10/23/2003
| | | | |
|
Title:
|
Method and apparatus for controlling a contact center
|
|
|
|
|
Patent #:
|
NONE
|
Issue Dt:
|
|
Application #:
|
10459087
|
Filing Dt:
|
06/11/2003
|
|
Publication #:
|
|
Pub Dt:
|
11/13/2003
| | | | |
|
Title:
|
Method and apparatus for controlling a contact center
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
02/01/2005
|
Application #:
|
10464305
|
Filing Dt:
|
06/17/2003
|
|
Publication #:
|
|
Pub Dt:
|
11/20/2003
| | | | |
|
Title:
|
CUSTOMER SERVICE REQUEST ALLOCATIONS BASED UPON REAL-TIME DATA AND FORECAST DATA
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
07/20/2010
|
Application #:
|
10546460
|
Filing Dt:
|
08/19/2005
|
|
Publication #:
|
|
Pub Dt:
|
07/27/2006
| | | | |
|
Title:
|
METHOD AND SYSTEM FOR SCHEDULING A CUSTOMER SERVICE CALLBACK
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
08/10/2010
|
Application #:
|
10616016
|
Filing Dt:
|
07/09/2003
|
|
Publication #:
|
|
Pub Dt:
|
01/13/2005
| | | | |
|
Title:
|
AGENT REGISTRATION AND BIDDING SYSTEM
|
|
|
|
|
Patent #:
|
NONE
|
Issue Dt:
|
|
Application #:
|
10624223
|
Filing Dt:
|
07/22/2003
|
|
Publication #:
|
|
Pub Dt:
|
01/27/2005
| | | | |
|
Title:
|
Transaction time tracking and reporting system
|
|
|
|
|
Patent #:
|
NONE
|
Issue Dt:
|
|
Application #:
|
10648923
|
Filing Dt:
|
08/27/2003
|
|
Publication #:
|
|
Pub Dt:
|
06/03/2004
| | | | |
|
Title:
|
System and method for providing informative communication
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
06/06/2006
|
Application #:
|
10649539
|
Filing Dt:
|
08/27/2003
|
|
Publication #:
|
|
Pub Dt:
|
03/03/2005
| | | | |
|
Title:
|
SKILL BASED CHAT FUNCTION IN A COMMUNICATION SYSTEM
|
|
|
|
|
Patent #:
|
NONE
|
Issue Dt:
|
|
Application #:
|
10651329
|
Filing Dt:
|
08/28/2003
|
|
Publication #:
|
|
Pub Dt:
|
03/03/2005
| | | | |
|
Title:
|
Automatic contact navigation system
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
08/22/2006
|
Application #:
|
10659809
|
Filing Dt:
|
09/11/2003
|
|
Publication #:
|
|
Pub Dt:
|
04/07/2005
| | | | |
|
Title:
|
METHOD AND SYSTEM FOR ESTABLISHING VOICE COMMUNICATIONS USING A COMPUTER NETWORK
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
04/14/2009
|
Application #:
|
10660418
|
Filing Dt:
|
09/10/2003
|
|
Publication #:
|
|
Pub Dt:
|
03/10/2005
| | | | |
|
Title:
|
METHOD AND SYSTEM TO PROVIDE MESSAGE COMMUNICATION BETWEEN DIFFERENT BROWSER BASED APPLICATIONS RUNNING ON A DESKTOP
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
06/23/2009
|
Application #:
|
10660881
|
Filing Dt:
|
09/11/2003
|
|
Publication #:
|
|
Pub Dt:
|
04/15/2004
| | | | |
|
Title:
|
METHOD OF QUEUING REQUESTS TO ACCESS A COMMUNICATIONS NETWORK
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
04/19/2011
|
Application #:
|
10673776
|
Filing Dt:
|
09/29/2003
|
|
Publication #:
|
|
Pub Dt:
|
03/31/2005
| | | | |
|
Title:
|
CONTACT MANIPULATON AND RETRIEVAL SYSTEM
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
08/22/2006
|
Application #:
|
10675316
|
Filing Dt:
|
09/30/2003
|
|
Publication #:
|
|
Pub Dt:
|
03/31/2005
| | | | |
|
Title:
|
MULTI-MEDIA TRANSACTIONS PRESENTATION BASED ON USER PHYSICAL CHARACTERISTICS
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
02/18/2014
|
Application #:
|
10675371
|
Filing Dt:
|
09/30/2003
|
|
Publication #:
|
|
Pub Dt:
|
03/31/2005
| | | | |
|
Title:
|
DATA SESSION NOTIFICATION MEANS AND METHOD
|
|
|
|
|
Patent #:
|
NONE
|
Issue Dt:
|
|
Application #:
|
10687956
|
Filing Dt:
|
10/17/2003
|
|
Publication #:
|
|
Pub Dt:
|
04/21/2005
| | | | |
|
Title:
|
Method and system to provide expert support with a customer interaction system
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
03/13/2007
|
Application #:
|
10697670
|
Filing Dt:
|
10/29/2003
|
|
Publication #:
|
|
Pub Dt:
|
05/05/2005
| | | | |
|
Title:
|
HIGH QUALITY AUDIO CONFERENCING WITH ADAPTIVE BEAMFORMING
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
10/26/2010
|
Application #:
|
10760577
|
Filing Dt:
|
01/20/2004
|
|
Publication #:
|
|
Pub Dt:
|
07/21/2005
| | | | |
|
Title:
|
IP ACD USING SIP FORMAT
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
09/27/2011
|
Application #:
|
10761012
|
Filing Dt:
|
01/20/2004
|
|
Publication #:
|
|
Pub Dt:
|
08/25/2005
| | | | |
|
Title:
|
IP ACD USING BUFFER SERVER
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
05/13/2008
|
Application #:
|
10788231
|
Filing Dt:
|
02/26/2004
|
|
Publication #:
|
|
Pub Dt:
|
09/01/2005
| | | | |
|
Title:
|
SESSION TO TRACK ACTUAL E-MAIL HANDLING TIME
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
12/12/2006
|
Application #:
|
10818764
|
Filing Dt:
|
04/06/2004
|
|
Publication #:
|
|
Pub Dt:
|
09/30/2004
| | | | |
|
Title:
|
SYSTEM AND METHOD FOR PROVIDING AUDIO COMMUNICATION OVER A COMPUTER NETWORK USING DIFFERING COMMUNICATION FORMATS
|
|
|
|
|
Patent #:
|
NONE
|
Issue Dt:
|
|
Application #:
|
10825570
|
Filing Dt:
|
04/15/2004
|
|
Publication #:
|
|
Pub Dt:
|
10/20/2005
| | | | |
|
Title:
|
System for contact system entities beyond end-points to track state availability and capabilites by implementing SIP presence technologies
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
11/29/2011
|
Application #:
|
10831993
|
Filing Dt:
|
04/26/2004
|
|
Publication #:
|
|
Pub Dt:
|
10/27/2005
| | | | |
|
Title:
|
METHOD AND APPARATUS FOR PROCESSING CUSTOMER CONTACTS USING A STATE MACHINE
|
|
