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Reel/Frame:054046/0775   Pages: 3
Recorded: 10/14/2020
Attorney Dkt #:2211471.00120US1
Conveyance: CHANGE OF NAME (SEE DOCUMENT FOR DETAILS).
Total properties: 36
1
Patent #:
8880035
Issue Dt:
11/04/2014
Application #:
10841037
Filing Dt:
05/06/2004
Title:
USER CUSTOMIZABLE REVERSE RING TONE
2
Patent #:
7843486
Issue Dt:
11/30/2010
Application #:
11402120
Filing Dt:
04/10/2006
Title:
SELECTIVE MUTING FOR CONFERENCE CALL PARTICIPANTS
3
Patent #:
7835774
Issue Dt:
11/16/2010
Application #:
11520146
Filing Dt:
09/12/2006
Title:
REMOVAL OF LOCAL DUPLICATION VOICE ON CONFERENCE CALLS
4
Patent #:
8095120
Issue Dt:
01/10/2012
Application #:
11864021
Filing Dt:
09/28/2007
Title:
SYSTEM AND METHOD OF SYNCHRONIZING MULTIPLE MICROPHONE AND SPEAKER-EQUIPPED DEVICES TO CREATE A CONFERENCED AREA NETWORK
5
Patent #:
8781106
Issue Dt:
07/15/2014
Application #:
12202097
Filing Dt:
08/29/2008
Publication #:
US20100054452
Pub Dt:
03/04/2010
Title:
AGENT SATISFACTION DATA FOR CALL ROUTING BASED ON PATTERN MATCHING ALOGRITHM
6
Patent #:
9025751
Issue Dt:
05/05/2015
Application #:
12243142
Filing Dt:
10/01/2008
Publication #:
US20100080375
Pub Dt:
04/01/2010
Title:
System and Method of Managing Conference Calls Through The Use of Filtered Lists of Participants
7
Patent #:
NONE
Issue Dt:
Application #:
12266415
Filing Dt:
11/06/2008
Publication #:
US20100111288
Pub Dt:
05/06/2010
Title:
TIME TO ANSWER SELECTOR AND ADVISOR FOR CALL ROUTING CENTER
8
Patent #:
8472611
Issue Dt:
06/25/2013
Application #:
12266461
Filing Dt:
11/06/2008
Publication #:
US20100111285
Pub Dt:
05/06/2010
Title:
BALANCING MULTIPLE COMPUTER MODELS IN A CALL CENTER ROUTING SYSTEM
9
Patent #:
8634542
Issue Dt:
01/21/2014
Application #:
12331153
Filing Dt:
12/09/2008
Publication #:
US20100142698
Pub Dt:
06/10/2010
Title:
SEPARATE PATTERN MATCHING ALGORITHMS AND COMPUTER MODELS BASED ON AVAILABLE CALLER DATA
10
Patent #:
8712821
Issue Dt:
04/29/2014
Application #:
12331161
Filing Dt:
12/09/2008
Publication #:
US20090190743
Pub Dt:
07/30/2009
Title:
SEPARATE MATCHING MODELS BASED ON TYPE OF PHONE ASSOCIATED WITH A CALLER
11
Patent #:
8295471
Issue Dt:
10/23/2012
Application #:
12355618
Filing Dt:
01/16/2009
Publication #:
US20100183138
Pub Dt:
07/22/2010
Title:
SELECTIVE MAPPING OF CALLERS IN A CALL-CENTER ROUTING SYSTEM BASED ON INDIVIDUAL AGENT SETTINGS
12
Patent #:
8724797
Issue Dt:
05/13/2014
Application #:
12869645
Filing Dt:
08/26/2010
Publication #:
US20120051536
Pub Dt:
03/01/2012
Title:
ESTIMATING AGENT PERFORMANCE IN A CALL ROUTING CENTER SYSTEM
13
Patent #:
8699694
Issue Dt:
04/15/2014
Application #:
12869654
Filing Dt:
08/26/2010
Publication #:
US20120051537
Pub Dt:
03/01/2012
Title:
PRECALCULATED CALLER-AGENT PAIRS FOR A CALL CENTER ROUTING SYSTEM
14
Patent #:
8649493
Issue Dt:
02/11/2014
Application #:
12978721
Filing Dt:
12/27/2010
Publication #:
US20120163558
Pub Dt:
06/28/2012
Title:
LATENCY COMPENSATION ADJUNCT FOR TELECONFERENCE VOICE SWITCHES
15
Patent #:
8750488
Issue Dt:
06/10/2014
Application #:
13221692
Filing Dt:
08/30/2011
Publication #:
US20120224680
Pub Dt:
09/06/2012
Title:
PREDICTED CALL TIME AS ROUTING VARIABLE IN A CALL ROUTING CENTER SYSTEM
16
Patent #:
9094524
Issue Dt:
07/28/2015
Application #:
13603264
Filing Dt:
09/04/2012
Publication #:
US20140064471
Pub Dt:
03/06/2014
Title:
ENHANCING CONFERENCING USER EXPERIENCE VIA COMPONENTS
17
Patent #:
8792630
Issue Dt:
07/29/2014
Application #:
14032657
Filing Dt:
09/20/2013
Publication #:
US20140086403
Pub Dt:
03/27/2014
Title:
USE OF ABSTRACTED DATA IN PATTERN MATCHING SYSTEM
18
Patent #:
9020137
Issue Dt:
04/28/2015
Application #:
14035506
Filing Dt:
09/24/2013
Publication #:
US20140086404
Pub Dt:
03/27/2014
Title:
MATCHING USING AGENT/CALLER SENSITIVITY TO PERFORMANCE
19
Patent #:
9462127
Issue Dt:
10/04/2016
Application #:
14035522
Filing Dt:
09/24/2013
Publication #:
US20140086402
Pub Dt:
03/27/2014
Title:
MATCHING USING AGENT/CALLER SENSITIVITY TO PERFORMANCE
20
Patent #:
RE48476
Issue Dt:
03/16/2021
Application #:
14750965
Filing Dt:
06/25/2015
Title:
BALANCING MULTIPLE COMPUTER MODELS IN A CALL CENTER ROUTING SYSTEM
21
Patent #:
RE48412
Issue Dt:
01/26/2021
Application #:
14788469
Filing Dt:
06/30/2015
Title:
BALANCING MULTIPLE COMPUTER MODELS IN A CALL CENTER ROUTING SYSTEM
22
Patent #:
10027811
Issue Dt:
07/17/2018
Application #:
15193673
Filing Dt:
06/27/2016
Title:
MATCHING USING AGENT/CALLER SENSITIVITY TO PERFORMANCE
23
Patent #:
10027812
Issue Dt:
07/17/2018
Application #:
15193687
Filing Dt:
06/27/2016
Title:
MATCHING USING AGENT/CALLER SENSITIVITY TO PERFORMANCE
24
Patent #:
RE46986
Issue Dt:
08/07/2018
Application #:
15209512
Filing Dt:
07/13/2016
Title:
USE OF ABSTRACTED DATA IN PATTERN MATCHING SYSTEM
25
Patent #:
RE48860
Issue Dt:
12/21/2021
Application #:
15210763
Filing Dt:
07/14/2016
Title:
ESTIMATING AGENT PERFORMANCE IN A CALL ROUTING CENTER SYSTEM
26
Patent #:
RE47201
Issue Dt:
01/08/2019
Application #:
15216931
Filing Dt:
07/22/2016
Title:
USE OF ABSTRACTED DATA IN PATTERN MATCHING SYSTEM
27
Patent #:
10135986
Issue Dt:
11/20/2018
Application #:
15438325
Filing Dt:
02/21/2017
Title:
TECHNIQUES FOR BEHAVIORAL PAIRING MODEL EVALUATION IN A CONTACT CENTER SYSTEM
28
Patent #:
10142478
Issue Dt:
11/27/2018
Application #:
15785952
Filing Dt:
10/17/2017
Publication #:
US20180167512
Pub Dt:
06/14/2018
Title:
TECHNIQUES FOR BEHAVIORAL PAIRING MODEL EVALUATION IN A CONTACT CENTER SYSTEM
29
Patent #:
10110746
Issue Dt:
10/23/2018
Application #:
15807227
Filing Dt:
11/08/2017
Title:
TECHNIQUES FOR BENCHMARKING PAIRING STRATEGIES IN A TASK ASSIGNMENT SYSTEM
30
Patent #:
11399096
Issue Dt:
07/26/2022
Application #:
15826093
Filing Dt:
11/29/2017
Publication #:
US20190166254
Pub Dt:
05/30/2019
Title:
TECHNIQUES FOR DATA MATCHING IN A CONTACT CENTER SYSTEM
31
Patent #:
10509671
Issue Dt:
12/17/2019
Application #:
15837911
Filing Dt:
12/11/2017
Publication #:
US20190179667
Pub Dt:
06/13/2019
Title:
TECHNIQUES FOR BEHAVIORAL PAIRING IN A TASK ASSIGNMENT SYSTEM
32
Patent #:
10244117
Issue Dt:
03/26/2019
Application #:
15987287
Filing Dt:
05/23/2018
Publication #:
US20180270357
Pub Dt:
09/20/2018
Title:
MATCHING USING AGENT/CALLER SENSITIVITY TO PERFORMANCE
33
Patent #:
RE48550
Issue Dt:
05/11/2021
Application #:
16242968
Filing Dt:
01/08/2019
Title:
USE OF ABSTRACTED DATA IN PATTERN MATCHING SYSTEM
34
Patent #:
10419616
Issue Dt:
09/17/2019
Application #:
16359649
Filing Dt:
03/20/2019
Publication #:
US20190222695
Pub Dt:
07/18/2019
Title:
MATCHING USING AGENT/CALLER SENSITIVITY TO PERFORMANCE
35
Patent #:
10757264
Issue Dt:
08/25/2020
Application #:
16573742
Filing Dt:
09/17/2019
Publication #:
US20200014802
Pub Dt:
01/09/2020
Title:
MATCHING USING AGENT/CALLER SENSITIVITY TO PERFORMANCE
36
Patent #:
11258907
Issue Dt:
02/22/2022
Application #:
17001454
Filing Dt:
08/24/2020
Publication #:
US20200389557
Pub Dt:
12/10/2020
Title:
MATCHING USING AGENT/CALLER SENSITIVITY TO PERFORMANCE
Assignor
1
AFINITI INTERNATIONAL HOLDINGS, LTD.
Exec Dt:
04/03/2017
Assignee
1
AFINITI, LTD.
50 CEDAR AVENUE
CRAWFORD HOUSE
HAMILTON, BERMUDA HM11
Correspondence name and address
WILMERHALE, LLP
1875 PENNSYLVANIA AVENUE, NW
WASHINGTON, DC 20006

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