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Patent #:
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Issue Dt:
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07/25/2000
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Application #:
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09053212
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Filing Dt:
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03/31/1998
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Title:
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APPARATUS AND METHOD FOR AUTOMATED EVENT NOTIFICATION
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Patent #:
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Issue Dt:
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07/18/2000
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Application #:
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09062294
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Filing Dt:
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04/17/1998
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Title:
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METHOD AND SYSTEM FOR DETERMING THE LOCATION FOR PERFORMING FILE-FORMAT CONVERSIONS OF ELECTRONICS MESSAGE ATTACHMENTS
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Patent #:
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Issue Dt:
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05/22/2001
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Application #:
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09062473
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Filing Dt:
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04/17/1998
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Title:
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INTELLIGENT ADAPTIVE MODULATION SYSTEM
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Patent #:
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Issue Dt:
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02/14/2006
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Application #:
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09071664
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Filing Dt:
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05/01/1998
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Title:
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AUTOMATED CALL CONNECTION SYSTEM
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Patent #:
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Issue Dt:
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09/10/2002
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Application #:
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09071759
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Filing Dt:
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05/01/1998
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Title:
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MULTIMEDIA AUTOMATIC CALL DISTRIBUTION SYSTEM
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Patent #:
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Issue Dt:
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09/28/1999
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Application #:
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09073067
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Filing Dt:
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05/04/1998
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Title:
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SYSTEM AND METHOD FOR ENHANCED VIDEO CONFERENCING SECURITY
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Patent #:
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Issue Dt:
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04/16/2002
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Application #:
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09073068
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Filing Dt:
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05/04/1998
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Publication #:
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Pub Dt:
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08/09/2001
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Title:
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METHOD AND APPARATUS FOR TRANSMITTING ADDRESS CHANGES
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Patent #:
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Issue Dt:
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05/20/2003
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Application #:
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09085138
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Filing Dt:
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05/26/1998
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Title:
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SYSTEM AND METHOD FOR AUTOMATED RETURN TO MESSAGING MAILBOX
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Patent #:
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Issue Dt:
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12/31/2002
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Application #:
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09092427
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Filing Dt:
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06/05/1998
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Title:
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METHOD AND DEVICE FOR DEVICE-TO-DEVICE ENABLEMENT OF CAMP-ON CAPABILITY
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Patent #:
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Issue Dt:
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04/23/2002
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Application #:
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09097846
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Filing Dt:
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06/15/1998
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Title:
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METHOD AND APPARATUS FOR PROVIDING A MINIMUM ACCEPTABLE QUALITY OF SERVICE FOR A VOICE CONVERSATION OVER A DATA NETWORK
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Patent #:
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Issue Dt:
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07/10/2001
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Application #:
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09097881
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Filing Dt:
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06/15/1998
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Title:
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REMOTE TROUBLESHOOTING OF A COMPUTING DEVICE
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Patent #:
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Issue Dt:
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01/08/2002
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Application #:
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09113948
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Filing Dt:
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07/10/1998
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Title:
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METHOD AND APPARATUS FOR INTEGRATING COMPETENCY MEASURES IN COMPENSATION DECISIONS
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Patent #:
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Issue Dt:
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07/10/2001
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Application #:
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09126317
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Filing Dt:
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07/30/1998
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Title:
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DEVICE AND METHOD FOR AUTOMATIC INITIALIZATION OF A MULTI-MODE INTERFACE CONTROLLER
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Patent #:
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Issue Dt:
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07/10/2001
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Application #:
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09126430
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Filing Dt:
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07/30/1998
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Title:
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SYNCHRONIZED DATA TRANSFER CIRCUIT HAVING MULTIPLE CLOCK DOMAINS, WITH COUNTER IN FIRST CLOCK DOMAIN AND FLIP FLOPS IN SECOND CLOCK DOMAIN STORING COUNTER OUTPUT
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Patent #:
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Issue Dt:
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10/02/2001
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Application #:
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09127121
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Filing Dt:
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07/29/1998
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Title:
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APPARATUS AND METHOD FOR HIGH RELIBILITY PC PLATFORM TELECOMMUNICATIONS SYSTEMS
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Patent #:
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Issue Dt:
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08/28/2001
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Application #:
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09143536
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Filing Dt:
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08/28/1998
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Title:
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CALL CENTER OUTBOUND/INBOUND BALANCE SYSTEM
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Patent #:
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Issue Dt:
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12/03/2002
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Application #:
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09144513
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Filing Dt:
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08/31/1998
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Title:
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SYSTEM AND METHOD FOR MULTIMEDIA MESSAGING SYSTEM COLLABORATION INCLUDING PROPOSAL APPROVAL
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Patent #:
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Issue Dt:
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04/15/2003
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Application #:
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09152358
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Filing Dt:
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09/14/1998
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Title:
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APPARATUS AND METHOD FOR ACCESSING WIRELESS TRUNKS ON A COMMUNICATIONS NETWORK
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Patent #:
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Issue Dt:
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05/07/2002
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Application #:
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09152363
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Filing Dt:
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09/14/1998
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Title:
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INTEGRATED COMMUNICATION ERROR REPORTING SYSTEM
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Patent #:
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Issue Dt:
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02/25/2003
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Application #:
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09152939
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Filing Dt:
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09/14/1998
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Title:
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APPARATUS AND METHOD FOR MUSIC-ON-HOLD DELIVERY ON A COMMUNICATION SYSTEM
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Patent #:
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Issue Dt:
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10/30/2001
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Application #:
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09160047
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Filing Dt:
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09/25/1998
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Title:
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REASSIGNMENT OF AGENTS
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Patent #:
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Issue Dt:
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05/29/2001
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Application #:
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09169639
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Filing Dt:
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10/09/1998
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Title:
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SYSTEM AND METHOD FOR IMPROVING AUDIO QUALITY ON A CONFERENCING NETWORK
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Patent #:
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Issue Dt:
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11/30/1999
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Application #:
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09172785
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Filing Dt:
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10/14/1998
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Title:
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ENHANCED TELEPHONY TRUNK ROUTING
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Patent #:
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Issue Dt:
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08/28/2001
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Application #:
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09182430
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Filing Dt:
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10/30/1998
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Title:
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OPTIMIZATION OF AGENT TRANSFERS IN CALL BLENDING
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Patent #:
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Issue Dt:
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07/24/2001
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Application #:
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09201344
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Filing Dt:
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11/30/1998
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Title:
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APPARATUS AND METHODS FOR INBAND PROTOCOL CORRECTION IN DISTRIBUTED OBJECT NETWORKING
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Patent #:
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Issue Dt:
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12/04/2001
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Application #:
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09213090
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Filing Dt:
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12/15/1998
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Title:
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REDUCING RESOURCE CONSUMPTION BY ACD SYSTEMS
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Patent #:
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Issue Dt:
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11/12/2002
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Application #:
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09216633
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Filing Dt:
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12/16/1998
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Title:
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APPARATUS AND METHOD FOR INSERTING PREDETERMINED PACKET LOSS INTO A DATA FLOW
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Patent #:
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Issue Dt:
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06/25/2002
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Application #:
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09235570
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Filing Dt:
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01/22/1999
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Title:
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APPARATUS AND METHOD FOR DOWNLEVEL DATA FILE MESSAGING
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Patent #:
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Issue Dt:
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06/29/2004
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Application #:
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09238671
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Filing Dt:
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01/26/1999
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Title:
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SYSTEM AND METHOD FOR CODING ALGORITHM POLICY ADJUSTMENT IN TELEPHONY-OVER-LAN NETWORKS
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Patent #:
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Issue Dt:
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04/18/2006
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Application #:
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09241335
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Filing Dt:
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02/01/1999
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Title:
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INTERACTIVE VOICE RESPONSE SYSTEMS WITH GENERAL-PURPOSE BLOCKS
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Patent #:
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Issue Dt:
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10/05/2004
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Application #:
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09246404
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Filing Dt:
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02/08/1999
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Title:
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SYSTEM AND METHOD FOR DISTRIBUTED CALL SIGNALING IN TELEPHONY-OVER-LAN NETWORKS
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Patent #:
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Issue Dt:
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09/19/2006
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Application #:
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09246409
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Filing Dt:
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02/08/1999
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Title:
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SYSTEM AND METHOD FOR HANDLING OF THREADED MESSAGES
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Patent #:
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Issue Dt:
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02/03/2004
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Application #:
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09251704
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Filing Dt:
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02/17/1999
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Title:
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WEB-BASED CALL CENTER SYSTEM WITH WEB DOCUMENT ANNOTATION
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Patent #:
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Issue Dt:
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02/26/2002
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Application #:
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09265485
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Filing Dt:
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03/09/1999
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Title:
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DIALING PROCESS FOR IP TELEPHONY
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Patent #:
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Issue Dt:
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08/10/2004
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Application #:
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09273596
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Filing Dt:
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03/22/1999
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Title:
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REDUCING MULTIPOINT CONFERENCING BANDWIDTH
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Patent #:
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Issue Dt:
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08/07/2001
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Application #:
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09274201
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Filing Dt:
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03/22/1999
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Title:
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METHOD AND APPARATUS FOR AN ENHANCED PRESENTATION AID
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Patent #:
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Issue Dt:
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02/14/2006
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Application #:
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09277298
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Filing Dt:
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03/26/1999
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Publication #:
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Pub Dt:
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09/18/2003
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Title:
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METHODS AND APPARATUS FOR KERNEL MODE ENCRYPTION OF COMPUTER TELEPHONY
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Patent #:
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Issue Dt:
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08/30/2005
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Application #:
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09280256
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Filing Dt:
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03/29/1999
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Title:
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APPARATUS AND METHOD FOR DELIVERY OF RINGING AND VOICE CALLS THROUGH A WORKSTATION
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Patent #:
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Issue Dt:
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03/11/2003
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Application #:
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09286265
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Filing Dt:
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04/05/1999
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Title:
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SYSTEM AND METHOD FOR MULTIMEDIA COLLABORATIVE CONFERENCING
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Patent #:
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Issue Dt:
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04/15/2003
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Application #:
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09289355
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Filing Dt:
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04/09/1999
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Title:
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SYSTEM AND METHOD FOR IMPROVING CONVERSION BETWEEN A-LAW AND U-LAW CODING
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Patent #:
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Issue Dt:
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04/27/2004
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Application #:
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09289547
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Filing Dt:
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04/09/1999
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Title:
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METHOD AND APPARATUS FOR EFFICIENTLY UTILIZING CONFERENCE BRIDGE CAPACITY
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Patent #:
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Issue Dt:
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08/31/2004
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Application #:
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09296222
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Filing Dt:
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04/22/1999
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Title:
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SYSTEM AND METHOD FOR RESTARTING OF SIGNALING ENTITIES IN H.323-BASED REALTIME COMMUNICATION NETWORKS
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Patent #:
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Issue Dt:
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11/25/2003
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Application #:
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09312272
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Filing Dt:
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05/14/1999
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Title:
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URGENCY-BASED VARIABLE CALL NOTIFICATION
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Patent #:
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Issue Dt:
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05/02/2006
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Application #:
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09314615
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Filing Dt:
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05/19/1999
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Title:
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TECHNIQUES FOR AUDIO TRANSDUCER SWITCHING UNDER PROGRAMMATIC AND OFF HOOK INTERRUPT CONTROL
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Patent #:
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Issue Dt:
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05/18/2004
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Application #:
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09320826
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Filing Dt:
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05/26/1999
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Title:
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SYSTEM AND METHOD FOR UTILIZING DIRECT USER SIGNALING TO ENHANCE FAULT TOLERANT H.323 SYSTEMS
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Patent #:
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Issue Dt:
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09/24/2002
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Application #:
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09326017
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Filing Dt:
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06/04/1999
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Title:
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METHOD AND SYSTEM TO PROVIDE TELEPHONY TONES AND ANNOUCEMENTS IN A PACKETIZED NETWORK ENVIRONMENT
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Patent #:
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Issue Dt:
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10/10/2006
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Application #:
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09329089
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Filing Dt:
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06/09/1999
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Title:
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SYSTEM AND METHOD FOR E- MAIL ALIAS REGISTRATION
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Patent #:
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Issue Dt:
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04/20/2004
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Application #:
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09330280
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Filing Dt:
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06/11/1999
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Title:
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USER SPECIFIED HOLD RECALL TREATMENT
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Patent #:
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Issue Dt:
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09/14/2004
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Application #:
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09342327
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Filing Dt:
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06/29/1999
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Title:
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CALL SIGNATURE IN A PACKET-BASED NETWORK
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Patent #:
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Issue Dt:
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04/01/2003
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Application #:
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09342792
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Filing Dt:
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06/29/1999
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Title:
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SYSTEM AND METHOD FOR SELECTIVE CALL FORWARDING DEACTIVATION
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Patent #:
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Issue Dt:
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06/07/2005
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Application #:
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09353160
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Filing Dt:
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07/14/1999
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Title:
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SYSTEM AND METHOD FOR COMMUNICATION DOMAINS AND SUBDOMAINS IN ZONES OF REAL TIME COMMUNICATION SYSTEMS
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Patent #:
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Issue Dt:
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05/04/2004
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Application #:
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09377895
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Filing Dt:
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08/19/1999
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Title:
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APPARATUS AND METHOD FOR INTELLIGENT CONFERENCE CALL CODEC SELECTION
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Patent #:
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Issue Dt:
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10/03/2006
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Application #:
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09382553
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Filing Dt:
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08/25/1999
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Title:
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COMMUNICATION NETWORK MANAGEMENT
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Patent #:
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Issue Dt:
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12/21/2004
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Application #:
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09399902
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Filing Dt:
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09/21/1999
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Title:
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SYSTEM AND METHOD FOR NETWORK AUTO-DISCOVERY AND CONFIGURATION
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Patent #:
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Issue Dt:
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02/03/2004
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Application #:
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09412562
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Filing Dt:
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10/05/1999
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Title:
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APPARATUS AND METHOD FOR OPTIMAL CONFERENCE CALL RENEGOTIATION IN TELEPHONY OVER LAN SYSTEMS
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Patent #:
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Issue Dt:
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08/17/2004
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Application #:
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09415555
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Filing Dt:
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10/08/1999
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Title:
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REDUNDANT DATABASE STORAGE OF SELECTED RECORD INFORMATION FOR AN AUTOMATED INTERROGATION DEVICE
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Patent #:
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Issue Dt:
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10/26/2004
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Application #:
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09419821
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Filing Dt:
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10/15/1999
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Title:
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APPARATUS AND METHOD FOR OPTIMIZING THE USE OF MULTIPLE GATEWAY IN TOL SYSTEMS
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Issue Dt:
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12/27/2005
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Application #:
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09420616
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Filing Dt:
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10/18/1999
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Title:
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APPARATUS AND METHOD FOR OPTIMIZING PACKET LENGTH IN TOL NETWORKS
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Issue Dt:
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06/08/2004
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Application #:
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09440215
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Filing Dt:
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11/15/1999
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Title:
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JITTER BUFFER ADJUSTMENT ALGORITHM
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Patent #:
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Issue Dt:
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10/05/2004
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09442421
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Filing Dt:
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11/17/1999
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Title:
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SOFTWARE CONFIGURABLE SIDETONE FOR COMPUTER TELEPHONY
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Patent #:
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04/08/2003
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09444033
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Filing Dt:
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11/19/1999
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Title:
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SYSTEM AND METHOD FOR TESTING AN ASSEMBLED TELEPHONE
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Patent #:
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Issue Dt:
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10/15/2002
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Application #:
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09444057
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Filing Dt:
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11/19/1999
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Title:
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METHOD AND SYSTEM FOR A WIRELESS COMMUNICATION SYSTEM INCORPORATING CHANNEL SELECTION ALGORITHM FOR 2.4 GHZ DIRECT SEQUENCE SPREAD SPECTRUM CORDLESS TELEPHONE SYSTEM
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Patent #:
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Issue Dt:
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07/02/2002
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Application #:
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09466040
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Filing Dt:
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12/17/1999
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Title:
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VLAN TAG TRANSPORT WITHIN A SWITCH
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Patent #:
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Issue Dt:
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10/02/2001
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Application #:
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09480435
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Filing Dt:
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01/11/2000
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Title:
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System and method for digital telephone trouble reporting
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Patent #:
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Issue Dt:
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02/03/2004
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Application #:
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09484578
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Filing Dt:
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01/18/2000
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Title:
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SYSTEM AND METHOD FOR RETAINING CLIENT CONFIGURATION INFORMATION ACROSS THE RE-INSTALLATION OF ANY TAPI SERVICE PROVIDER IN A TAPI 2.1 ENVIRONMENT
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Patent #:
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Issue Dt:
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10/12/2004
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Application #:
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09487553
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Filing Dt:
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01/19/2000
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Title:
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REAL-TIME OBJECT-ORIENTED DATABASE FOR TAPI SERVICE PROVIDERS
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Patent #:
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Issue Dt:
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11/29/2005
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Application #:
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09489324
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Filing Dt:
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01/21/2000
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Title:
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RANGE OPTIMIZATION ALGORITHMS
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Patent #:
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Issue Dt:
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01/03/2006
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Application #:
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09497279
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Filing Dt:
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02/02/2000
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Title:
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BACKGROUND PROCESSING DEFERMENT FOR COMPUTER TELEPHONY
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Patent #:
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Issue Dt:
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12/13/2005
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Application #:
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09501134
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Filing Dt:
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02/09/2000
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Title:
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SYSTEM AND METHOD FOR REPORTING THE ADDITION AND DELETION OF TAPI LINE AND PHONE DEVICES IN ABSENCE OF SUCH NOTIFICATION FROM A PBX
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Patent #:
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Issue Dt:
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04/04/2006
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Application #:
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09504631
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Filing Dt:
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02/15/2000
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Title:
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SYSTEM AND METHOD FOR IMPROVING MODEM TRANSMISSION THROUGH PRIVATE BRANCH EXCHANGES, CENTRAL OFFICES, AND OTHER SYSTEMS
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Patent #:
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Issue Dt:
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08/21/2001
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Application #:
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09505710
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Filing Dt:
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02/17/2000
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Title:
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System for managing agent assignments background of the invention
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Patent #:
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Issue Dt:
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01/11/2005
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Application #:
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09516908
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Filing Dt:
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03/01/2000
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Title:
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APPARATUS AND METHOD FOR SELECTABLE COMPRESSION
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Patent #:
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Issue Dt:
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05/31/2005
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Application #:
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09546264
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Filing Dt:
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04/10/2000
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Title:
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SYSTEM AND METHOD FOR PROVIDING AN INTERMEDIARY LAYER FOR VOIP CALL PIPE ESTABLISHMENT
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Patent #:
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Issue Dt:
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09/19/2006
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Application #:
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09551258
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Filing Dt:
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04/18/2000
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Title:
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METHOD AND APPARATUS FOR AUTOMATICALLY REPORTING OF FAULTS IN A COMMUNICATION NETWORK
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Patent #:
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Issue Dt:
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05/11/2004
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Application #:
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09562793
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Filing Dt:
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05/02/2000
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Title:
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SYSTEM AND METHOD FOR PARTIALLY EMULATING PERIPHERALS IN HARDWARE FOR IMPROVING DELAY TOLERANCE IN MASTER-SLAVE TYPE COMMUNICATION SYSTEMS
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Patent #:
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Issue Dt:
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07/29/2008
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Application #:
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09586410
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Filing Dt:
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06/01/2000
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Title:
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METHOD FOR ADDING EXTENSIONS TO THE GRAMMER FOR ASN.1 WITHOUT MODIFYING THE BASIC COMPILER AND CODE GENERATOR
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Patent #:
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Issue Dt:
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10/31/2006
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Application #:
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09586557
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Filing Dt:
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05/31/2000
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Title:
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HIERARCHICAL DEPENDABILITY FOR OPEN DISTRIBUTED ENVIRONMENTS
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Patent #:
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Issue Dt:
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12/07/2004
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Application #:
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09636209
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Filing Dt:
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08/10/2000
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Title:
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APPARATUS AND METHOD FOR DATA BUFFERING
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Patent #:
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Issue Dt:
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06/07/2011
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Application #:
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09668039
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Filing Dt:
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09/21/2000
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Title:
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PROCESSING ELECTRONIC MESSAGES
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Patent #:
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Issue Dt:
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11/30/2004
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Application #:
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09669102
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Filing Dt:
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09/25/2000
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Title:
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APPARATUS FOR PERFORMING BIT SENSITIVE PARALLEL BUS PEER ADDRESSING
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Patent #:
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Issue Dt:
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11/25/2003
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Application #:
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09670283
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Filing Dt:
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09/25/2000
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Title:
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METHODS FOR PERFORMING BIT SENSITIVE PARALLEL BUS PEER ADDRESSING
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Patent #:
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Issue Dt:
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05/02/2006
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Application #:
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09675312
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Filing Dt:
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09/29/2000
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Title:
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SYSTEM AND METHOD FOR PROVIDING GENERAL PACKET RADIO SERVICES IN A PRIVATE WIRELESS NETWORK
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Patent #:
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Issue Dt:
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04/03/2007
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Application #:
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09710037
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Filing Dt:
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11/08/2000
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Title:
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METHOD AND APPARATUS FOR EXTENDING PBX FEATURES VIA THE PUBLIC NETWORK
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Patent #:
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Issue Dt:
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06/24/2008
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Application #:
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09738532
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Filing Dt:
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12/15/2000
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Publication #:
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Pub Dt:
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06/20/2002
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Title:
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METHODS AND APPARATUS FOR FORWARDING CALLER ID DATA FROM A CALL ANSWERING DEVICE UTILIZING A CALL CONTROL SYSTEM
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Patent #:
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Issue Dt:
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04/13/2004
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Application #:
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09738533
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Filing Dt:
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12/15/2000
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Publication #:
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Pub Dt:
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06/20/2002
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Title:
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APPARATUS AND SYSTEMS FOR UTILIZING CALLER ID DATA TO AUTOMATE RETURN CALL PROCESSING
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Patent #:
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Issue Dt:
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07/15/2008
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Application #:
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09745091
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Filing Dt:
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12/19/2000
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Publication #:
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Pub Dt:
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03/14/2002
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Title:
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SYSTEM AND METHOD FOR ANALYZING AND GENERATING SUPPLEMENTARY SERVICE DATA UNITS IN PACKET BASED MULTIMEDIA COMMUNICATIONS SYSTEMS
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Patent #:
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Issue Dt:
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06/28/2005
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Application #:
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09752624
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Filing Dt:
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12/28/2000
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Publication #:
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Pub Dt:
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09/05/2002
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Title:
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PBX SWITCH INCORPORATING METHODS AND APPARATUS FOR AUTOMATICALLY DETECTING CALL APPEARANCE VALUES FOR EACH PRIMARY DIRECTORY NUMBER ON A BASIC RATE INTERFACE
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Patent #:
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Issue Dt:
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06/12/2007
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Application #:
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09779012
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Filing Dt:
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02/07/2001
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Publication #:
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Pub Dt:
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08/08/2002
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Title:
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QUALITY-OF-SERVICE MONITOR FOR VOICE-OVER-INTERNET-PROTOCOL CALLS
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Patent #:
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Issue Dt:
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12/04/2007
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Application #:
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09809444
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Filing Dt:
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03/14/2001
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Publication #:
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Pub Dt:
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10/03/2002
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Title:
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DYNAMIC LOADING OF PROTOCOL STACKS UNDER SIGNALING CONTROL
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Patent #:
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Issue Dt:
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02/07/2006
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Application #:
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09809457
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Filing Dt:
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03/14/2001
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Publication #:
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Pub Dt:
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01/09/2003
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Title:
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METHODS FOR IMPROVING BUS PERFORMANCE AND BANDWIDTH UTILIZATION OF A PARALLEL BUS LAN
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Patent #:
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Issue Dt:
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12/04/2007
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09809761
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Filing Dt:
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03/14/2001
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Publication #:
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Pub Dt:
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02/20/2003
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Title:
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PARALLEL BUS LAN
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Patent #:
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Issue Dt:
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01/13/2004
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Application #:
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09815468
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Filing Dt:
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03/23/2001
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Publication #:
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Pub Dt:
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09/26/2002
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Title:
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SYSTEMS FOR DIALING AN EMERGENCY TELEPHONE NUMBER FROM A TELEWORKING CLIENT REMOTELY COUPLED TO A PBX
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Patent #:
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Issue Dt:
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04/20/2004
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Application #:
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09816823
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Filing Dt:
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03/23/2001
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Publication #:
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Pub Dt:
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09/26/2002
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Title:
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METHODS AND APPARATUS FOR TRANSMITTING ACCURATE EMERGENCY LOCATION IDENTIFICATION NUMBERS (ELINS) FROM BEHIND A MULTI-LINE TELEPHONE SYSTEM (MLTS) AFTER AN EMERGENCY CALLER DISCONNECTS
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Patent #:
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Issue Dt:
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06/01/2004
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Application #:
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09816830
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Filing Dt:
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03/23/2001
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Publication #:
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Pub Dt:
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09/26/2002
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Title:
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METHODS AND APPARATUS FOR TRANSMITTING OVER A PRIVATE NETWORK ACCURATE EMERGENCY LOCATION IDENTIFICATION NUMBERS (ELINS) FROM BEHIND A MULTI-LINE TELEPHONE SYSTEM (MLTS) UTILIZING PORT EQUIPMENT NUMBERS
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Patent #:
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Issue Dt:
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09/05/2006
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Application #:
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09816838
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Filing Dt:
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03/23/2001
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Publication #:
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Pub Dt:
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09/26/2002
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Title:
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METHODS AND APPARATUS FOR TRANSMITTING ACCURATE EMERGENCY LOCATION IDENTIFICATION NUMBERS (ELINS) AFTER AN EMERGENCY CALLER DISCONNECTS
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Patent #:
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Issue Dt:
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06/29/2004
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Application #:
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09816843
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Filing Dt:
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03/23/2001
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Publication #:
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Pub Dt:
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09/26/2002
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Title:
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METHODS AND APPARATUS FOR TRANSMITTING ACCURATE EMERGENCY LOCATION IDENTIFICATION NUMBERS (ELINS) FROM BEHIND A MULTI-LINE TELEPHONE SYSTEM (MLTS) UTILIZING PORT EQUIPMENT NUMBERS
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Patent #:
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Issue Dt:
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09/06/2005
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Application #:
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09849166
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Filing Dt:
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05/04/2001
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Pub Dt:
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11/14/2002
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Title:
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METHODS AND APPARATUS FOR AUTOMATICALLY DETERMINING A CALL SERVICE REQUEST
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Patent #:
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Issue Dt:
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11/16/2004
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Application #:
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09849550
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05/04/2001
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Pub Dt:
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11/07/2002
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Title:
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METHODS AND APPARATUS FOR CONTROLLING CALL HANDLING IN A COMMUNICATIONS NETWORK
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11/16/2004
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Application #:
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09849654
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05/04/2001
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Publication #:
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Pub Dt:
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11/07/2002
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Title:
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METHODS AND APPARATUS FOR CONTROLLING CALL PULLBACK BY AN AUTOMATIC CALL DISTRIBUTION (ACD) SYSTEM FROM AN INTERACTIVE VOICE RESPONSE (IVR) SYSTEM AND FOR ALLOWING AN ACD CALLER TO COMPLETE A CRITICAL TRANSACTION WHILE CONNECTED TO THE IVR
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Patent #:
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Issue Dt:
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01/03/2006
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Application #:
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09863912
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05/23/2001
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Pub Dt:
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01/02/2003
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Title:
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METHOD AND APPARATUS FOR AUTOMATICALLY GENERATING COMMON PARADIGMS IN COMPUTER SUPPORTED TELEPHONY APPLICATIONS (CSTA) PROTOCOLS
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