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Patent #:
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Issue Dt:
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06/13/2000
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Application #:
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09296856
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Filing Dt:
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04/22/1999
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Title:
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REAL-TIME INTERACTIVE DIRECTORY
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Patent #:
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Issue Dt:
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09/03/2002
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Application #:
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09335423
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Filing Dt:
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06/17/1999
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Title:
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METHOD AND APPARATUS FOR PROVIDING FAIR ACCESS TO AGENTS IN A COMMUNICATION CENTER
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Patent #:
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Issue Dt:
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05/08/2001
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Application #:
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09337955
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Filing Dt:
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06/22/1999
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Title:
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SYSTEM AND METHOD FOR OPERATING A PLURALITY OF CALL CENTERS
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Patent #:
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Issue Dt:
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07/16/2002
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Application #:
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09351994
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Filing Dt:
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07/12/1999
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Title:
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METHODS AND APPARATUS FOR ENHANCING WIRELESS DATA NETWORK TELEPHONY INCLUDING DYNAMIC ADDRESS TRANSLATION
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Patent #:
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Issue Dt:
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09/23/2003
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Application #:
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09351998
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Filing Dt:
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07/12/1999
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Title:
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METHOD AND APPARATUS FOR ENHANCING WIRELESS DATA NETWORK TELEPHONY, INCLUDING QUALITY OF SERVICE MONITORING AND CONTROL
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Patent #:
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Issue Dt:
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07/16/2002
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Application #:
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09352416
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Filing Dt:
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07/12/1999
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Title:
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METHODS AND APPARATUS FOR ENHANCING WIRELESS DATA NETWORK TELEPHONY INCLUDING A PERSONAL ROUTER IN A CLIENT
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Patent #:
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Issue Dt:
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05/06/2003
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Application #:
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09352493
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Filing Dt:
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07/13/1999
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Title:
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NOISE RE4DUCTION TECHNIQUES AND APPARATUS FOR ENHANCING WIRELESS DATA NETWORK TELEPHONY
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Patent #:
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Issue Dt:
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04/30/2002
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Application #:
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09352495
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Filing Dt:
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07/13/1999
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Title:
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NOISE REDUCTION TECHNIQUES AND APPARATUS FOR ENHANCING WIRELESS DATA NETWORK TELEPHONY
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Patent #:
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Issue Dt:
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05/13/2003
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Application #:
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09366434
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Filing Dt:
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08/02/1999
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Title:
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METHOD AND APPARATUS FOR CALL DISTRIBUTION AND OVERRIDE WITH PRIORITY RECOGNITION AND FAIRNESS TIMING ROUTINES
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Patent #:
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Issue Dt:
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09/12/2000
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Application #:
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09379752
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Filing Dt:
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08/24/1999
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Title:
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AUTOMATED SURVEY CONTROL ROUTINE IN A CALL CENTER ENVIRONMENT
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Patent #:
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Issue Dt:
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05/13/2008
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Application #:
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09387616
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Filing Dt:
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08/31/1999
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Title:
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METHOD AND APPARATUS FOR PROVIDING AN INTERACTIVE HOME AGENT WITH ACCESS TO CALL CENTER FUNCTIONALITY AND RESOURCES
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Patent #:
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Issue Dt:
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03/23/2004
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Application #:
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09405335
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Filing Dt:
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09/24/1999
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Title:
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METHOD AND APPARATUS FOR DATA-LINKING A MOBILE KNOWLEDGE WORKER TO HOME COMMUNICATION-CENTER INFRASTRUCTURE
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Patent #:
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Issue Dt:
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05/14/2002
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Application #:
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09405561
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Filing Dt:
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09/24/1999
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Title:
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METHOD AND APPARATUS FOR PROVIDING ESTIMATED RESPONSE-WAIT-TIME DISPLAYS FOR DATA NETWORK-BASED INQUIRIES TO A COMMUNICATION CENTER
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Patent #:
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Issue Dt:
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11/27/2001
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Application #:
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09433636
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Filing Dt:
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11/03/1999
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Title:
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POINT-OF-PRESENCE CALL CENTER MANAGEMENT SYSTEM
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Patent #:
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Issue Dt:
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04/30/2002
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Application #:
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09433640
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Filing Dt:
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11/03/1999
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Title:
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POINT-OF-PRESENCE CALL CENTER MANAGEMENT SYSTEM
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Patent #:
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Issue Dt:
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09/07/2004
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Application #:
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09438675
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Filing Dt:
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11/12/1999
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Publication #:
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Pub Dt:
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05/09/2002
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Title:
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EMERGENCY CALL LOAD MANAGEMENT FOR CALL CENTERS
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Patent #:
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Issue Dt:
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05/14/2002
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Application #:
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09442997
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Filing Dt:
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11/18/1999
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Publication #:
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Pub Dt:
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04/11/2002
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Title:
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METHOD FOR TELEPHONY CALL BLENDING
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Patent #:
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Issue Dt:
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09/19/2000
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Application #:
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09443057
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Filing Dt:
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11/18/1999
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Title:
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NEGOTIATED ROUTING IN TELEPHONY SYSTEMS
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Patent #:
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Issue Dt:
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07/10/2001
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Application #:
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09443059
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Filing Dt:
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11/18/1999
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Title:
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INTELLIGENT VIRTUAL QUEUE
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Patent #:
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Issue Dt:
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06/17/2003
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Application #:
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09443146
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Filing Dt:
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11/18/1999
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Publication #:
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Pub Dt:
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02/14/2002
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Title:
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APPARATUS AND METHOD FOR IMPROVING E-MAIL ROUTING IN AN INTERNET PROTOCOL NETWORK TELEPHONY CALL-IN CENTER
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Patent #:
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Issue Dt:
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03/18/2003
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Application #:
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09452541
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Filing Dt:
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12/01/1999
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Title:
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METHOD AND APPARATUS FOR ASSIGNING AGENT-LED CHAT SESSIONS HOSTED BY A COMMMUNICATION CENTER TO AVAILABLE AGENTS BASED ON MESSAGE LOAD AND AGENT SKILL-SET
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Patent #:
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Issue Dt:
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12/17/2002
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Application #:
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09452768
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Filing Dt:
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12/01/1999
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Title:
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METHOD AND APPARATUS FOR PROVIDING ENHANCED COMMUNICATION CAPABILITY FOR MOBILE DEVICES ON A VIRTUAL PRIVATE NETWORK (VPN)
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Patent #:
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Issue Dt:
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07/26/2005
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Application #:
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09457608
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Filing Dt:
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12/08/1999
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Publication #:
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Pub Dt:
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05/16/2002
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Title:
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METHOD AND APPARATUS FOR AUTO-ASSISTING AGENTS IN AGENT-HOSTED COMMUNICATIONS SESSIONS
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Patent #:
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Issue Dt:
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08/13/2002
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Application #:
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09478126
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Filing Dt:
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01/05/2000
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Publication #:
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Pub Dt:
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01/31/2002
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Title:
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VIRTUALIZED COMPUTER TELEPHONY INTEGRATED LINK FOR ENHANCED FUNCTIONALITY IN CALL CENTERS
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Patent #:
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Issue Dt:
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03/16/2004
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Application #:
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09480665
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Filing Dt:
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01/11/2000
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Title:
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MULTIPLE VOICE NETWORK ACCESS PROVIDER SYSTEM AND METHOD
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Patent #:
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Issue Dt:
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05/03/2005
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Application #:
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09480894
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Filing Dt:
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01/11/2000
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Title:
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REVENUE GENERATION METHOD FOR USE WITH VOICE NETWORK ACCESS PROVIDER SYSTEM AND METHOD
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Patent #:
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Issue Dt:
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09/14/2004
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Application #:
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09480994
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Filing Dt:
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01/11/2000
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Title:
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VOICE NETWORK ACCESS PROVIDER SYSTEM AND METHOD
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Patent #:
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Issue Dt:
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12/31/2002
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Application #:
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09480995
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Filing Dt:
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01/11/2000
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Title:
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VOICE CODE REGISTRATION SYSTEM AND METHOD FOR REGISTERING VOICE CODES FOR VOICE PAGES IN A VOICE NETWORK ACCESS PROVIDER SYSTEM
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Patent #:
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Issue Dt:
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01/23/2001
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Application #:
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09506113
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Filing Dt:
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02/17/2000
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Title:
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Telephony call-center scripting by petri net principles and techniques
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Patent #:
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Issue Dt:
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01/28/2003
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Application #:
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09524768
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Filing Dt:
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03/14/2000
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Title:
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METHOD AND APPARATUS FOR DATA ROUTING, DELIVERY, AND AUTHENTICATION IN A PACKET DATA NEWORK
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Patent #:
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Issue Dt:
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06/08/2004
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Application #:
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09527905
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Filing Dt:
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03/17/2000
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Title:
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PERSONAL COMMUNICATION CENTER PERFORMANCE DISPLAY AND STATUS ALERT SYSTEM
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Patent #:
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Issue Dt:
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04/29/2003
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Application #:
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09537857
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Filing Dt:
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03/28/2000
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Title:
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METHOD AND APPARATUS FOR MULTIPLE AGENT COMMITED TRACKING AND NOTIFICATION
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Issue Dt:
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08/27/2002
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Application #:
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09538112
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Filing Dt:
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03/29/2000
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Title:
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METHOD AND APPARATUS FOR RECORDING AND AUTOMATED PLAYBACK OF PERSONAL AGENT GREETINGS IN A COMMUNICATION-CENTER ENVIRONMENT
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Patent #:
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Issue Dt:
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06/18/2002
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Application #:
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09539979
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Filing Dt:
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03/31/2000
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Title:
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METHOD AND APPARATUS FOR ENABLING FULL INTERACTIVE MONITORING OF CALLS TO AND FROM A CALL-IN CENTER
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Issue Dt:
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07/09/2002
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09549449
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Filing Dt:
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04/14/2000
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Title:
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INTEGRATED COMMUNICATION CENTER FUNCTIONALITY FOR WAP DEVICES
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09/10/2002
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Application #:
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09550006
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Filing Dt:
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04/14/2000
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Title:
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METHOD FOR PREDICTING AND MANAGING CALL LOAD BY DETERMINING THE OPTIMUM FREQUENCY OF OUTBOUND CALL GENERATION DURING AN OUT-BOUND CALLING CAMPAIGN FROM A CALL CENTER
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02/12/2002
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09551259
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04/18/2000
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Title:
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METHOD AND APPARATUS FOR SUMMARIZING PREVIOUS THREADS IN A COMMUNICATION-CENTER CHAT SESSION
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09/04/2001
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09561139
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04/28/2000
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Title:
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Method and apparatus for distributing computer integrated telephony (CTI) scrips using extensible mark-up language (XML) for mixed platform distribution and third party manipulation
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02/05/2002
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09565254
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05/05/2000
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Title:
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AN OPERATING SYSTEM HAVING EXTERNAL MEDIA LAYER, WORKFLOW LAYER, INTERNAL MEDIA LAYER, AND KNOWLEDGE BASE FOR ROUTING MEDIA EVENTS BETWEEN TRANSACTIONS
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12/27/2005
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09565872
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05/05/2000
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11/14/2002
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Title:
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APPARATUS AND METHODS FOR ROUTING ELECTRONIC MAIL IN A PROCESSING CENTER
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07/10/2001
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09574315
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05/19/2000
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Title:
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Apparatus and methods for coordinating telephone and data communications
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05/21/2002
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09574579
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05/17/2000
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11/08/2001
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Title:
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APPARATUS AND METHODS ENHANCING CALL ROUTING TO AND WITHIN CALL-CENTERS
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04/29/2003
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09587091
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05/31/2000
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Title:
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11/20/2001
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09588795
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06/06/2000
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12/20/2001
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Title:
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Transfer-connect telephony services utilizing automated audio systems
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10/02/2001
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09588803
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06/06/2000
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Metadata-based network routing
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07/10/2001
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09592182
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06/12/2000
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Title:
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09/17/2002
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09599045
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06/21/2000
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Title:
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SYSTEM FOR ROUTING ELECTRONIC MAILS
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10/22/2002
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09626779
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07/27/2000
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03/28/2002
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Title:
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01/08/2002
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09659933
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09/12/2000
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Automated survey control routine in a call center environment
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04/16/2002
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09660533
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09/13/2000
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METHOD AND APPARATUS FOR LOAD-BALANCING OF CALL PROCESSING BETWEEN MULTIPLE CALL-DESTINATION SITES AND ROUTING OF CALLS BY WAY OF CALL-DESTINATION SITE CONTROL
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03/28/2006
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09661181
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09/13/2000
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NEGOTIATED ROUTING IN TELEPHONY SYSTEMS
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05/24/2005
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09730416
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12/04/2000
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04/26/2001
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METHOD FOR ESTIMATING TELEPHONY SYSTEM-QUEUE WAITING TIME IN AN AGENT LEVEL ROUTING ENVIRONMENT
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08/31/2004
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09751931
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01/02/2001
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07/04/2002
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VOICE MESSAGE DELIVERY METHOD AND SYSTEM
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10/29/2002
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09753733
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01/02/2001
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05/10/2001
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SYSTEM FOR ROUTING ELECTRONIC MAILS
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05/27/2008
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09759926
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01/12/2001
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07/18/2002
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07/04/2006
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09759931
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01/12/2001
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07/18/2002
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10/04/2011
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09791282
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02/22/2001
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08/22/2002
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DISTRIBUTED HARDWARE/SOFTWARE SYSTEM FOR MANAGING AGENT STATUS IN A COMMUNICATION CENTER
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09/03/2002
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09796060
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02/27/2001
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07/12/2001
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Title:
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POINT-OF-PRESENCE CALL MANAGEMENT CENTER
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09/21/2010
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09800679
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03/06/2001
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08/22/2002
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CAPABILITY-BASED ROUTING
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10/05/2004
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09827548
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04/06/2001
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05/16/2002
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Title:
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DYNAMIC TRANSLATION BETWEEN DATA NETWORK-BASED PROTOCOL IN A DATA-PACKET-NETWORK AND INTERACTIVE VOICE RESPONSE FUNCTIONS OF A TELEPHONY NETWORK
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01/10/2006
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09827608
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04/06/2001
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10/11/2001
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USING XML EXPRESSED PRIMITIVES FOR PLATFORM AND SYSTEM-INDEPENDENT CALL MODELING
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05/30/2006
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09839840
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04/23/2001
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07/04/2002
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09/07/2004
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09912770
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07/24/2001
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02/07/2002
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05/09/2002
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