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Patent #:
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Issue Dt:
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04/27/2010
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Application #:
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10603630
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Filing Dt:
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06/24/2003
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Publication #:
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Pub Dt:
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01/08/2004
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Title:
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METHOD AND APPARATUS FOR SKILLS-BASED TASK ROUTING
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Patent #:
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Issue Dt:
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11/20/2007
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Application #:
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10676971
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Filing Dt:
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09/30/2003
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Publication #:
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Pub Dt:
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04/01/2004
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Title:
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MANAGING BANDWIDTH ON DEMAND FOR INTERNET PROTOCOL MESSAGING WITH CAPABILITY FOR TRANSFORMING TELEPHONY CALLS FROM ONE MEDIA TYPE TO ANOTHER MEDIA TYPE
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Patent #:
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Issue Dt:
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10/03/2006
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Application #:
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10777622
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Filing Dt:
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02/11/2004
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Publication #:
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Pub Dt:
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08/19/2004
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Title:
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TELECOMMUNICATION SYSTEM FOR AUTOMATICALLY LOCATING BY NETWORK CONNECTION AND SELECTIVELY DELIVERING CALLS TO MOBILE CLIENT DEVICES
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Patent #:
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Issue Dt:
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08/17/2010
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Application #:
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10777847
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Filing Dt:
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02/11/2004
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Publication #:
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Pub Dt:
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09/02/2004
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Title:
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USER SPECIFIC SUPPORT IN COMMUNICATIONS SYSTEMS
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Patent #:
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Issue Dt:
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02/24/2009
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Application #:
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10806725
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Filing Dt:
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03/22/2004
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Publication #:
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Pub Dt:
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09/16/2004
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Title:
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METHOD AND APPARATUS FOR DATA-LINKING A MOBILE KNOWLEDGE WORKER TO HOME COMMUNICATION-CENTER INFRASTRUCTURE
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Patent #:
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Issue Dt:
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08/19/2008
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Application #:
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10812610
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Filing Dt:
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03/29/2004
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Publication #:
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Pub Dt:
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09/16/2004
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Title:
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TELEPHONY INTELLIGENCE IN A DATA PACKET NETWORK
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Patent #:
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Issue Dt:
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02/23/2010
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Application #:
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10829014
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Filing Dt:
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04/20/2004
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Publication #:
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Pub Dt:
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10/07/2004
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Title:
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METHOD AND APPARATUS FOR PROVIDING ESTIMATED RESPONSE-WAIT-TIME DISPLAYS FOR DATA NETWORK-BASED INQUIRIES TO A COMMUNICATION CENTER
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Patent #:
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Issue Dt:
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12/12/2006
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Application #:
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10840527
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Filing Dt:
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05/05/2004
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Publication #:
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Pub Dt:
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10/21/2004
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Title:
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PERSONAL COMMUNICATION CENTER PERFORMANCE DISPLAY AND STATUS ALERT SYSTEM
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Patent #:
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Issue Dt:
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03/08/2011
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Application #:
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10843802
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Filing Dt:
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05/11/2004
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Publication #:
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Pub Dt:
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10/21/2004
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Title:
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CALL AND DATA CORRESPONDENCE IN A CALL-IN CENTER EMPLOYING VIRTUAL RESTRUCTURING FOR COMPUTER TELEPHONY INTEGRATED FUNCTIONALITY
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Patent #:
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Issue Dt:
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02/03/2009
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Application #:
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10871181
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Filing Dt:
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06/18/2004
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Title:
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SYSTEM AND METHOD OF CALL CLASSIFICATION WITH CONTEXT MODELING BASED ON COMPOSITE WORDS
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Patent #:
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Issue Dt:
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08/30/2011
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Application #:
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10875701
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Filing Dt:
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06/23/2004
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Publication #:
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Pub Dt:
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12/29/2005
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Title:
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SYSTEM FOR FACILITATING PARALLEL DATA TRANSFER FROM A WIRELESS CALLER INTO A COMMUNICATIONS CENTER
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Patent #:
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Issue Dt:
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05/11/2010
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Application #:
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10898063
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Filing Dt:
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07/23/2004
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Publication #:
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Pub Dt:
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12/30/2004
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Title:
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E-MAIL CLIENT WITH PROGRAMMABLE ADDRESS ATTRIBUTES
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Patent #:
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Issue Dt:
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11/07/2006
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Application #:
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10898071
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Filing Dt:
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07/23/2004
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Publication #:
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Pub Dt:
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01/26/2006
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Title:
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METHODS AND APPARATUS FOR ACCOMPLISHING CALL-STATE SYNCHRONIZATION AND EVENT NOTIFICATION BETWEEN MULTIPLE PRIVATE BRANCH EXCHANGES INVOLVED IN A MULTIPARTY CALL
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Patent #:
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Issue Dt:
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07/18/2006
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Application #:
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10899528
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Filing Dt:
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07/26/2004
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Publication #:
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Pub Dt:
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12/30/2004
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Title:
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METHOD AND APPARATUS FOR ROUTING CALLS BY PROXY USING VIRTUAL TRANSACTION SERVERS IN A MULTI-TENNANT COMMUNICATION CENTER
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Patent #:
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Issue Dt:
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03/21/2006
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Application #:
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10901620
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Filing Dt:
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07/28/2004
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Publication #:
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Pub Dt:
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01/06/2005
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Title:
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EMERGENCY CALL LOAD MANAGEMENT FOR CALL CENTERS
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Patent #:
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Issue Dt:
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04/25/2006
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Application #:
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10930242
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Filing Dt:
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08/30/2004
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Publication #:
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Pub Dt:
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02/10/2005
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Title:
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E-MAIL CLIENT WITH PROGRAMMABLE ADDRESS ATTRIBUTES
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Patent #:
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Issue Dt:
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04/19/2011
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Application #:
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10945585
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Filing Dt:
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09/20/2004
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Publication #:
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Pub Dt:
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02/24/2005
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Title:
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METHOD AND APPARATUS FOR ANTICIPATING AND PLANNING COMMUNICAITON-CENTER RESOURCES BASED ON EVALUATION OF EVENTS WAITING IN A COMMUNICAITON CENTER MASTER QUEUE
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Patent #:
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Issue Dt:
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12/14/2010
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Application #:
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10945668
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Filing Dt:
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09/20/2004
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Publication #:
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Pub Dt:
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02/17/2005
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Title:
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METHODS AND APPARATUS FOR ENHANCING WIRELESS DATA NETWORK TELEPHONY, INCLUDING QUALITY OF SERVICE MONITORING AND CONTROL
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Patent #:
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Issue Dt:
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10/02/2007
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Application #:
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10959233
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Filing Dt:
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10/05/2004
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Publication #:
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Pub Dt:
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02/24/2005
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Title:
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DYNAMIC TRANSLATION BETWEEN DATA NETWORK-BASED PROTOCOL IN A DATA-PACKET-NETWORK AND INTERACTIVE VOICE RESPONSE FUNCTIONS OF A TELEPHONY NETWORK
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Patent #:
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Issue Dt:
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05/20/2008
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Application #:
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10993837
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Filing Dt:
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11/18/2004
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Publication #:
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Pub Dt:
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02/09/2006
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Title:
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METHOD AND APPARATUS FOR INTEGRATING AGENT STATUS BETWEEN A CUSTOMER RELATIONS MANAGEMENT SYSTEM AND A MULTIPLE CHANNEL COMMUNICATIONS CENTER
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Patent #:
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Issue Dt:
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09/07/2010
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Application #:
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11003723
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Filing Dt:
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12/02/2004
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Publication #:
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Pub Dt:
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04/20/2006
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Title:
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SYSTEM FOR DISTRIBUTING VXML CAPABILITIES FOR EXECUTION ON CLIENT DEVICES
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Patent #:
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Issue Dt:
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07/13/2010
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Application #:
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11023875
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Filing Dt:
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12/27/2004
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Publication #:
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Pub Dt:
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06/30/2005
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Title:
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METHOD AND APPARATUS FOR AUTOMATIC NETWORK CONNECTION BETWEEN A SMALL BUSINESS AND A CLIENT
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Patent #:
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Issue Dt:
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12/02/2008
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Application #:
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11049207
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02/01/2005
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Publication #:
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Pub Dt:
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06/16/2005
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Title:
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ROUTING EMAILS TO A PLURALITY OF AGENTS
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Patent #:
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Issue Dt:
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10/10/2006
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Application #:
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11069382
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02/28/2005
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Pub Dt:
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07/07/2005
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Title:
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METHOD AND SYSTEM FOR PROCESSING MULTI-MEDIA TRANSACTIONS IN A COMMUNICATION CENTER
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Patent #:
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Issue Dt:
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05/13/2008
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Application #:
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11070898
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03/01/2005
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Publication #:
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Pub Dt:
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07/14/2005
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Title:
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METHOD AND APPARATUS FOR EXTENDED MANAGEMENT OF STATE AND INTERACTION OF A REMOTE KNOWLEDGE WORKER FROM A CONTACT CENTER
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Patent #:
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Issue Dt:
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09/13/2011
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11221493
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09/07/2005
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Pub Dt:
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02/16/2006
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Title:
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USING XML EXPRESSED PRIMITIVES FOR PLATFORM AND SYSTEM-INDEPENDENT CALL MODELING
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Patent #:
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Issue Dt:
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03/30/2010
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11239877
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09/29/2005
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02/23/2006
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Title:
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METHOD AND APPARATUS FOR CREATING AND DISTRIBUTING COST TELEPHONY-SWITCHING FUNCTIONALITY WITHIN AN IP NETWORK
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08/28/2007
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11286811
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11/22/2005
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04/13/2006
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Title:
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METHOD AND APPARATUS FOR PROVIDING ENHANCED COMMUNICATION CAPABILITY FOR MOBILE DEVICES ON A VIRTUAL PRIVATE NETWORK (VPN)
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03/15/2011
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11317105
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12/22/2005
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09/21/2006
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Title:
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METHOD FOR IMPLEMENTING AND EXECUTING COMMUNICATION CENTER ROUTING STRATEGIES REPRESENTED IN EXTENSIBLE MARKUP LANGUAGE
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06/02/2015
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11317106
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12/22/2005
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06/28/2007
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Title:
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SYSTEM AND METHODS FOR LOCATING AND ACQUISITIONING A SERVICE CONNECTION VIA REQUEST BROADCASTING OVER A DATA PACKET NETWORK
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02/19/2013
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11336151
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01/21/2006
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07/26/2007
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Title:
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METHOD AND SYSTEM FOR MANAGING INTERACTIVE COMMUNICATIONS CAMPAIGNS
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07/07/2009
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11366122
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03/02/2006
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07/20/2006
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Title:
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COMPUTER-IMPLEMENTED VOICE MARKUP LANGUAGE-BASED SERVER
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Patent #:
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03/03/2015
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11370444
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03/07/2006
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07/13/2006
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Title:
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METHOD FOR ROUTING TRANSACTIONS BETWEEN INTERNAL AND EXTERNAL PARTNERS IN A COMMUNICATION CENTER
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03/13/2007
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11386549
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03/21/2006
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Pub Dt:
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08/17/2006
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Title:
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PERSONAL COMMUNICATION CENTER PERFORMANCE DISPLAY AND STATUS ALERT SYSTEM
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Issue Dt:
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11/03/2009
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11386550
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03/21/2006
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Pub Dt:
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08/17/2006
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Title:
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TELECOMMUNICATION SYSTEM FOR AUTOMATICALLY LOCATING BY NETWORK CONNECTION AND SELECTIVELY DELIVERING CALLS TO MOBILE CLIENT DEVICES
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06/12/2007
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11388089
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03/22/2006
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09/21/2006
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Title:
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NEGOTIATED ROUTING IN TELEPHONY SYSTEMS
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01/12/2010
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11405275
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04/17/2006
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05/24/2007
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Title:
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COMPUTER IMPLEMENTED VOICE MARKUP SYSTEM AND METHOD
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10/02/2007
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11456796
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07/11/2006
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11/02/2006
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Title:
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METHOD AND APPARATUS FOR ROUTING CALLS BY PROXY USING VIRTUAL TRANSACTION SERVERS IN A MULTI-TENNANT COMMUNICATION CENTER
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05/05/2009
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11458343
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07/18/2006
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Pub Dt:
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11/09/2006
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Title:
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A TELECOMMUNICATION SYSTEM FOR AUTOMATICALLY LOCATING BY NETWORK CONNECTION AND SELECTIVELY DELIVERING CALLS TO MOBILE CLIENT DEVICES
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Issue Dt:
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07/15/2014
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11462279
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08/03/2006
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Pub Dt:
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05/31/2007
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Title:
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SYSTEM AND METHOD FOR MATCHING ELECTRONIC PROPOSALS TO ELECTRONIC REQUESTS
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02/13/2018
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11462292
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08/03/2006
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09/27/2007
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Title:
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System for Managing Dynamic Placement of Advertisements in Electronic Information Pages
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08/11/2009
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11462316
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08/03/2006
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11/15/2007
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Title:
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ACCUMULATIVE DECISION POINT DATA ANALYSIS SYSTEM FOR TELEPHONY AND ELECTRONIC COMMUNICATIONS OPERATIONS
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07/07/2009
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11470003
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09/05/2006
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03/29/2007
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Title:
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INITIAL ROUTING OF INTERNET-PROTOCOL NETWORK TELEPHONE CALLS
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08/05/2008
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11551485
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10/20/2006
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05/31/2007
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SYSTEM AND METHOD FOR INTEGRATED RESOURCE SCHEDULING, TASK ALLOCATION AND AGENT WORK MANAGEMENT
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11/02/2010
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11614601
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12/21/2006
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06/26/2008
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METHOD FOR INTEGRATING CLIENT WEB HISTORY AND CALL CENTER HISTORY INTO A SINGLE INTERACTION HISTORY ACCESSIBLE IN REAL TIME
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09/09/2014
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11615434
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12/22/2006
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06/26/2008
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Title:
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Method for Selecting Interactive Voice Response Modes Using Human Voice Detection Analysis
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03/13/2012
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11616738
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12/27/2006
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Pub Dt:
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07/03/2008
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Title:
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VIRTUAL CONTACT CENTER WITH DYNAMIC ROUTING
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04/21/2009
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11685376
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03/13/2007
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07/19/2007
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Title:
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EMBEDDED WEB PHONE MODULE
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11/17/2009
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11741178
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04/27/2007
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08/23/2007
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Title:
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DETERMINING PRESENCE FOR INTERACTION ROUTING
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07/14/2009
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11749705
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05/16/2007
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Pub Dt:
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09/13/2007
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Title:
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METHOD AND APPARATUS FOR PROVIDING ENHANCED COMMUNICATION CAPABILITY FOR MOBILE DEVICES ON A VIRTUAL PRIVATE NETWORK
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10/27/2009
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11856603
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09/17/2007
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01/03/2008
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Title:
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SYSTEM AND APPARATUS FOR PRE-ROUTING NETWORK EVENTS
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05/11/2010
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11923910
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10/25/2007
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02/28/2008
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NONE
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11924773
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10/26/2007
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02/21/2008
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Apparatus and Methods for Coordinating Telephone and Data Communications
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NONE
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11924963
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10/26/2007
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02/21/2008
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Dynamic Re-routing (as amended)
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NONE
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11926385
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10/29/2007
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02/28/2008
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01/22/2013
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11926542
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10/29/2007
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02/21/2008
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PERSONAL DESKTOP ROUTER
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10/04/2011
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11926617
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10/29/2007
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02/28/2008
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TELEPHONY INTELLIGENCE IN A DATA PACKET NETWORK
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07/21/2009
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11926913
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10/29/2007
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02/21/2008
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09/08/2009
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11927256
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10/29/2007
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03/06/2008
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METHOD AND APPARATUS FOR ANTICIPATING AND PLANNING COMMUNICATION-CENTER RESOURCES BASED ON EVALUATION OF EVENTS WAITING IN A COMMUNICATION CENTER MASTER QUEUE
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06/01/2010
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11927353
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10/29/2007
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03/20/2008
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10/19/2010
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10/29/2007
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02/21/2008
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SYSTEM AND METHOD FOR INTEGRATED RESOURCE SCHEDULING, TASK ALLOCATION AND AGENT WORK MANAGEMENT
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10/11/2011
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10/30/2007
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02/28/2008
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TELEPHONE NETWORK INTERFACE BRIDGE BETWEEN DATA TELEPHONY NETWORKS AND DEDICATED CONNECTION TELEPHONY NETWORKS
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10/05/2010
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11929300
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10/30/2007
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03/13/2008
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NETWORK TELEPHONY INTERFACE SYSTEMS BETWEEN DATA NETWORK TELEPHONY AND PLAIN OLD TELEPHONE SERVICE
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08/29/2017
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11929654
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10/30/2007
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02/28/2008
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Method and Apparatus for Multiple Agent Commitment Tracking and Notification
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05/26/2015
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11929766
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10/30/2007
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02/28/2008
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CALL TRANSFER USING SESSION INITIATION PROTOCOL (SIP)
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NONE
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11930585
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10/31/2007
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03/13/2008
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Integrating SIP Control Messaging into Existing Communication Center Routing Infrastructure
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NONE
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11964991
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12/27/2007
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07/02/2009
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Apparatus and Methods Incorporating Presence Dynamics
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NONE
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11965053
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12/27/2007
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07/02/2009
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CUSTOMER-ENABLED EVALUATION AND AND CONTROL OF COMMUNICATION CENTER AGENT CONTACT
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09/25/2012
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11965608
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12/27/2007
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07/02/2009
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METHOD FOR ASSEMBLING A BUSINESS PROCESS AND FOR ORCHESTRATING THE PROCESS BASED ON PROCESS BENEFICIARY INFORMATION
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NONE
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11965617
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12/27/2007
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07/02/2009
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Method and System for Dynamic Tracking and Assignment of Agent Resources within a Contact Center
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02/05/2013
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11965622
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12/27/2007
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07/02/2009
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METHOD AND SYSTEM FOR PROPAGATING STATISTICS BETWEEN FEDERATED CONTACT CENTER SITES FOR USE IN EVENT DISTRIBUTION
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NONE
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11965626
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12/27/2007
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07/02/2009
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Method for Dynamic Advertisement Placement Based on Consumer and Response Capability Statistics
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NONE
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11965958
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12/28/2007
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07/02/2009
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Method for Predictive Routing of Incoming Transactions Within a Communication Center According to Potential Profit Analysis
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03/04/2014
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11966854
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12/28/2007
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07/02/2009
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System for Facilitating Loosely Configured Service Worker Groups in a Dynamic Call Center Environment
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07/28/2015
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11966913
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12/28/2007
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07/02/2009
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Recursive Adaptive Interaction Management System
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12/02/2014
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11967485
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12/31/2007
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07/02/2009
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FEDERATED UPTAKE THROTTLING
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02/03/2015
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11967508
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12/31/2007
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07/02/2009
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Federated Access
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04/07/2015
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12119843
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05/13/2008
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09/11/2008
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METHOD AND APPARATUS FOR EXTENDED MANAGEMENT OF STATE AND INTERACTION OF A REMOTE KNOWLEDGE WORKER FROM A CONTACT CENTER
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06/19/2012
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12127696
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05/27/2008
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09/18/2008
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COMPUTER-IMPLEMENTED VOICE APPLICATION INDEXING WEB SITE
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09/25/2012
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12175764
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07/18/2008
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11/20/2008
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02/22/2011
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12203390
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09/03/2008
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12/25/2008
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METHOD FOR IMPROVING TEMPORAL CONSISTENCY AND SNAPSHOT RECENCY IN A MONITORED REAL-TIME SOFTWARE-REPORTING-APPLICATION ARCHITECTURE
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12/14/2010
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12331666
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12/10/2008
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04/02/2009
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SYSTEM AND APPARATUS FOR PRE-ROUTING NETWORK EVENTS
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02/14/2012
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12339904
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12/19/2008
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06/24/2010
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METHOD FOR DYNAMICALLY CONVERTING VOICE XML SCRIPTS INTO OTHER COMPATIBLE MARKUP LANGUAGE SCRIPTS BASED ON REQUIRED MODALITY
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12/13/2016
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12339937
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12/19/2008
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06/24/2010
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Method for Monitoring and Ranking Web Visitors and Soliciting Higher Ranked Visitors to Engage in Live Assistance
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02/18/2014
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12339988
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12/19/2008
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06/24/2010
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Method and System for Integrating an Interaction Management System with a Business Rules Management System
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04/14/2015
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12340937
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12/22/2008
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06/24/2010
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SYSTEM AND METHODS FOR IMPROVING INTERACTION ROUTING PERFORMANCE
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12/25/2012
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12340977
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12/22/2008
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06/24/2010
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SYSTEM FOR ROUTING INTERACTIONS USING BIO-PERFORMANCE ATTRIBUTES OF PERSONS AS DYNAMIC INPUT
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09/09/2014
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12342368
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12/23/2008
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06/24/2010
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SYSTEM AND METHODS FOR TRACKING UNRESOLVED CUSTOMER INVOLVEMENT WITH A SERVICE ORGANIZATION AND AUTOMATICALLY FORMULATING A DYNAMIC SERVICE SOLUTION
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11/20/2012
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12345038
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12/29/2008
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07/01/2010
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SYSTEM FOR SCHEDULING ROUTING RULES IN A CONTACT CENTER BASED ON FORCASTED AND ACTUAL INTERACTION LOAD AND STAFFING REQUIREMENTS
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NONE
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12346050
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12/30/2008
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07/01/2010
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Trust -Interactive Communication Applications
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NONE
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12346224
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12/30/2008
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07/01/2010
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Trust Authority Supporting Digital Communication
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12/04/2012
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12346425
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12/30/2008
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07/01/2010
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TRUST CONFERENCING APPARATUS AND METHODS IN DIGITAL COMMUNICATION
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05/22/2018
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12346441
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12/30/2008
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07/01/2010
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SCORING PERSONS AND FILES FOR TRUST IN DIGITAL COMMUNICATION
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01/03/2017
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12346452
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12/30/2008
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07/01/2010
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Trust in Physical Networks
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09/18/2012
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12350738
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01/08/2009
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07/08/2010
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METHOD AND SYSTEM FOR MANAGING INTERACTIVE COMMUNICATIONS CAMPAIGN WITH REDUCED CUSTOMER-TO-AGENT CONNECTION LATENCY
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10/02/2012
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12350745
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01/08/2009
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07/08/2010
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METHOD AND SYSTEM FOR MANAGING INTERACTIVE COMMUNICATIONS CAMPAIGN USING A HOLD QUEUE
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12/27/2011
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12392318
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02/25/2009
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08/26/2010
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VIRTUALIZATION OF ONE OR MORE SETS OF PHYSICAL CONTACT CENTER RESOURCES FOR USE BY ONE OR MORE VIRTUAL CONTACT CENTERS
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05/16/2017
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12427172
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04/21/2009
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10/21/2010
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Management of Transaction Routing to Enterprise Agents
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01/24/2017
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12468247
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05/19/2009
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09/10/2009
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COMPUTER-IMPLEMENTED VOICE MARKUP LANGUAGE-BASED SERVER
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04/19/2011
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12468395
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05/19/2009
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09/10/2009
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METHOD AND APPARATUS FOR PROVIDING ENHANCED COMMUNICATION CAPABILITY FOR MOBILE DEVICES ON A VIRTUAL PRIVATE NETWORK
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