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Reel/Frame:	031644/0814			Pages:	85
		Recorded:	11/15/2013
Conveyance:	SECURITY AGREEMENT

Total properties: 450
Page 5 of 5
Pages: 1 2 3 4 5

1

Patent #:	8953764	Issue Dt:	02/10/2015	Application #:	13731740	Filing Dt:	12/31/2012
Publication #:	US20140037076	Pub Dt:	02/06/2014
Title:	DYNAMIC ADJUSTMENT OF RECOMMENDATIONS USING A CONVERSATION ASSISTANT

2

Patent #:	8935394	Issue Dt:	01/13/2015	Application #:	13734870	Filing Dt:	01/04/2013
Publication #:	US20130191551	Pub Dt:	07/25/2013
Title:	METHOD AND SYSTEM FOR PROPAGATING STATISTICS BETWEEN FEDERATED CONTACT CENTER SITES FOR USE IN EVENT DISTRIBUTION

3

Patent #:	NONE	Issue Dt:		Application #:	13753376	Filing Dt:	01/29/2013
Publication #:	US20140215352	Pub Dt:	07/31/2014
Title:	SYSTEM AND METHOD FOR PINNABLE CHAT MESSAGE

4

Patent #:	10217111	Issue Dt:	02/26/2019	Application #:	13753387	Filing Dt:	01/29/2013
Publication #:	US20140214466	Pub Dt:	07/31/2014
Title:	SYSTEM AND METHOD FOR IN-AIR CUSTOMER SERVICE

5

Patent #:	9143470	Issue Dt:	09/22/2015	Application #:	13753415	Filing Dt:	01/29/2013
Publication #:	US20140214975	Pub Dt:	07/31/2014
Title:	COACHING WITH COLLABORATIVE EDITING

6

Patent #:	NONE	Issue Dt:		Application #:	13753443	Filing Dt:	01/29/2013
Publication #:	US20140072115	Pub Dt:	03/13/2014
Title:	SYSTEM AND METHOD FOR DYNAMIC CONFIGURATION OF CONTACT CENTERS VIA TEMPLATES

7

Patent #:	9843679	Issue Dt:	12/12/2017	Application #:	13756492	Filing Dt:	01/31/2013
Publication #:	US20130266133	Pub Dt:	10/10/2013
Title:	METHOD FOR PROCESSING A CUSTOMER REQUEST THROUGH A PLURALITY OF COMMUNICATION INTERFACES AND FOR SUPERVISING SUCH PROCESSING

8

Patent #:	9257119	Issue Dt:	02/09/2016	Application #:	13764590	Filing Dt:	02/11/2013
Publication #:	US20140050308	Pub Dt:	02/20/2014
Title:	TELEPHONY SYSTEM WITH A BACKGROUND RECAPITULATION FEATURE

9

Patent #:	NONE	Issue Dt:		Application #:	13769417	Filing Dt:	02/18/2013
Publication #:	US20130156178	Pub Dt:	06/20/2013
Title:	Method and system for managing interactive communications campaigns

10

Patent #:	8837709	Issue Dt:	09/16/2014	Application #:	13773486	Filing Dt:	02/21/2013
Publication #:	US20130166624	Pub Dt:	06/27/2013
Title:	DISTRIBUTED HARDWARE/SOFTWARE SYSTEM FOR MANAGING AGENT STATUS IN A COMMUNICATION CENTER

11

Patent #:	NONE	Issue Dt:		Application #:	13773557	Filing Dt:	02/21/2013
Publication #:	US20140237057	Pub Dt:	08/21/2014
Title:	SYSTEM AND METHOD FOR PROCESSING PRIVATE MESSAGES IN A CONTACT CENTER

12

Patent #:	RE45631	Issue Dt:	07/28/2015	Application #:	13775020	Filing Dt:	02/22/2013
Title:	METHOD FOR IMPROVING TEMPORAL CONSISTENCY AND SNAPSHOT RECENCY IN A MONITORED REAL-TIME SOFTWARE-REPORTING-APPLICATION ARCHITECTURE

13

Patent #:	8781103	Issue Dt:	07/15/2014	Application #:	13776665	Filing Dt:	02/25/2013
Publication #:	US20140161241	Pub Dt:	06/12/2014
Title:	SYSTEM AND METHOD FOR CALL AND DATA MATCHING IN A CONTACT CENTER

14

Patent #:	9064259	Issue Dt:	06/23/2015	Application #:	13776669	Filing Dt:	02/25/2013
Publication #:	US20140171034	Pub Dt:	06/19/2014
Title:	CUSTOMER CARE MOBILE APPLICATION

15

Patent #:	9984374	Issue Dt:	05/29/2018	Application #:	13776684	Filing Dt:	02/25/2013
Publication #:	US20140245143	Pub Dt:	08/28/2014
Title:	MOBILE EXPERT DESKTOP

16

Patent #:	9088656	Issue Dt:	07/21/2015	Application #:	13776702	Filing Dt:	02/25/2013
Publication #:	US20140162611	Pub Dt:	06/12/2014
Title:	SYSTEM AND METHOD FOR ACCESS NUMBER DISTRIBUTION IN A CONTACT CENTER

17

Patent #:	9578172	Issue Dt:	02/21/2017	Application #:	13778081	Filing Dt:	02/26/2013
Publication #:	US20140164256	Pub Dt:	06/12/2014
Title:	SYSTEM AND METHOD FOR PROVIDING INTERACTION HISTORY VIA A CUSTOMER APPLICATION

18

Patent #:	9853932	Issue Dt:	12/26/2017	Application #:	13786229	Filing Dt:	03/05/2013
Publication #:	US20130282842	Pub Dt:	10/24/2013
Title:	PROCESS FOR SENDING AN ELECTRONIC FILE TO AT LEAST ONE CONTACT OF A USER

19

Patent #:	RE45606	Issue Dt:	07/07/2015	Application #:	13789640	Filing Dt:	03/07/2013
Title:	CALL AND DATA CORRESPONDENCE IN A CALL-IN CENTER EMPLOYING VIRTUAL RESTRUCTURING FOR COMPUTER TELEPHONY INTEGRATED FUNCTIONALITY

20

Patent #:	9430757	Issue Dt:	08/30/2016	Application #:	13802642	Filing Dt:	03/13/2013
Publication #:	US20140282135	Pub Dt:	09/18/2014
Title:	RICH PERSONALIZED COMMUNICATION CONTEXT

21

Patent #:	9591137	Issue Dt:	03/07/2017	Application #:	13842208	Filing Dt:	03/15/2013
Publication #:	US20140270119	Pub Dt:	09/18/2014
Title:	SYSTEM AND METHOD FOR PROVIDING CONTACT CENTER SERVICES IN A HYBRID OPERATIONS ENVIRONMENT

22

Patent #:	9559939	Issue Dt:	01/31/2017	Application #:	13843238	Filing Dt:	03/15/2013
Publication #:	US20140269258	Pub Dt:	09/18/2014
Title:	SYSTEM AND METHOD FOR HANDLING RESOURCE FAILURE IN A HYBRID CONTACT CENTER OPERATIONS ENVIRONMENT

23

Patent #:	10277741	Issue Dt:	04/30/2019	Application #:	13843737	Filing Dt:	03/15/2013
Publication #:	US20140277598	Pub Dt:	09/18/2014
Title:	SYSTEM AND METHOD FOR TRANSMITTING SIGNALING AND MEDIA FROM A HYBRID CONTACT CENTER OPERATIONS ENVIRONMENT

24

Patent #:	8837700	Issue Dt:	09/16/2014	Application #:	13843951	Filing Dt:	03/15/2013
Publication #:	US20140153707	Pub Dt:	06/05/2014
Title:	DIALED STRING MATCHING AND CALL COST MINIMIZATION IN DIAL PLAN

25

Patent #:	10382249	Issue Dt:	08/13/2019	Application #:	13844027	Filing Dt:	03/15/2013
Publication #:	US20140156682	Pub Dt:	06/05/2014
Title:	LOGGING IN MULTITHREADED APPLICATION

26

Patent #:	8879718	Issue Dt:	11/04/2014	Application #:	13844099	Filing Dt:	03/15/2013
Publication #:	US20140153710	Pub Dt:	06/05/2014
Title:	DISTRIBUTED EVENT DELIVERY

27

Patent #:	9344569	Issue Dt:	05/17/2016	Application #:	13844159	Filing Dt:	03/15/2013
Publication #:	US20140156789	Pub Dt:	06/05/2014
Title:	SYSTEM AND METHOD FOR ADDITION AND REMOVAL OF SERVERS IN SERVER CLUSTER

28

Patent #:	10181974	Issue Dt:	01/15/2019	Application #:	13844190	Filing Dt:	03/15/2013
Publication #:	US20140156330	Pub Dt:	06/05/2014
Title:	DISTRIBUTED AGENT RESERVATION IN SIP CLUSTER

29

Patent #:	RE45149	Issue Dt:	09/23/2014	Application #:	13846794	Filing Dt:	03/18/2013
Title:	METHODS AND APPARATUS FOR ENHANCING WIRELESS DATA NETWORK TELEPHONY, INCLUDING QUALITY OF SERVICE MONITORING AND CONTROL

30

Patent #:	NONE	Issue Dt:		Application #:	13861367	Filing Dt:	04/11/2013
Publication #:	US20130230160	Pub Dt:	09/05/2013
Title:	CALL AND DATA CORRESPONDENCE IN A CALL-IN CENTER EMPLOYING VIRTUAL RESTRUCTURING FOR COMPUTER TELEPHONY INTEGRATED FUNCTIONALITY

31

Patent #:	NONE	Issue Dt:		Application #:	13866763	Filing Dt:	04/19/2013
Publication #:	US20170006161	Pub Dt:	01/05/2017
Title:	INTELLIGENT AUTOMATED AGENT FOR A CONTACT CENTER

32

Patent #:	9386152	Issue Dt:	07/05/2016	Application #:	13866793	Filing Dt:	04/19/2013
Publication #:	US20140270108	Pub Dt:	09/18/2014
Title:	INTELLIGENT AUTOMATED AGENT AND INTERACTIVE VOICE RESPONSE FOR A CONTACT CENTER

33

Patent #:	9008283	Issue Dt:	04/14/2015	Application #:	13866812	Filing Dt:	04/19/2013
Publication #:	US20140270109	Pub Dt:	09/18/2014
Title:	CUSTOMER PORTAL OF AN INTELLIGENT AUTOMATED AGENT FOR A CONTACT CENTER

34

Patent #:	8767948	Issue Dt:	07/01/2014	Application #:	13866824	Filing Dt:	04/19/2013
Title:	BACK OFFICE SERVICES OF AN INTELLIGENT AUTOMATED AGENT FOR A CONTACT CENTER

35

Patent #:	RE45583	Issue Dt:	06/23/2015	Application #:	13866967	Filing Dt:	04/19/2013
Title:	METHOD AND APPARATUS FOR PROVIDING ENHANCED COMMUNICATION CAPABILITY FOR MOBILE DEVICES ON A VIRTUAL PRIVATE NETWORK

36

Patent #:	10037500	Issue Dt:	07/31/2018	Application #:	13872027	Filing Dt:	04/26/2013
Publication #:	US20140324499	Pub Dt:	10/30/2014
Title:	SYSTEM AND METHOD FOR AUTOMATIC SHRINKAGE FORECASTING

37

Patent #:	9542936	Issue Dt:	01/10/2017	Application #:	13886205	Filing Dt:	05/02/2013
Publication #:	US20140188475	Pub Dt:	07/03/2014
Title:	FAST OUT-OF-VOCABULARY SEARCH IN AUTOMATIC SPEECH RECOGNITION SYSTEMS

38

Patent #:	9380162	Issue Dt:	06/28/2016	Application #:	13887227	Filing Dt:	05/03/2013
Publication #:	US20140328479	Pub Dt:	11/06/2014
Title:	GRAPHICAL USER INTERFACE AND METHOD FOR TESTING AND VISUALLY REPRESENTING TELEPHONY STATE

39

Patent #:	9124697	Issue Dt:	09/01/2015	Application #:	13888318	Filing Dt:	05/06/2013
Publication #:	US20130246053	Pub Dt:	09/19/2013
Title:	SYSTEM FOR ANALYZING INTERACTIONS AND REPORTING ANALYTIC RESULTS TO HUMAN OPERATED AND SYSTEM INTERFACES IN REAL TIME

40

Patent #:	NONE	Issue Dt:		Application #:	13893036	Filing Dt:	05/13/2013
Publication #:	US20140337072	Pub Dt:	11/13/2014
Title:	ACTIONABLE WORKFLOW BASED ON INTERACTION ANALYTICS ANALYSIS

41

Patent #:	8824664	Issue Dt:	09/02/2014	Application #:	13917550	Filing Dt:	06/13/2013
Title:	SYSTEM AND METHOD FOR CONTROLLING LIFESPAN OF INTERACTION REQUESTS

42

Patent #:	8699674	Issue Dt:	04/15/2014	Application #:	13919136	Filing Dt:	06/17/2013
Publication #:	US20130272511	Pub Dt:	10/17/2013
Title:	DYNAMIC SPEECH RESOURCE ALLOCATION

43

Patent #:	9971764	Issue Dt:	05/15/2018	Application #:	13952459	Filing Dt:	07/26/2013
Publication #:	US20150032452	Pub Dt:	01/29/2015
Title:	SYSTEM AND METHOD FOR DISCOVERING AND EXPLORING CONCEPTS

44

Patent #:	10061822	Issue Dt:	08/28/2018	Application #:	13952470	Filing Dt:	07/26/2013
Publication #:	US20150032746	Pub Dt:	01/29/2015
Title:	SYSTEM AND METHOD FOR DISCOVERING AND EXPLORING CONCEPTS AND ROOT CAUSES OF EVENTS

45

Patent #:	9154627	Issue Dt:	10/06/2015	Application #:	13960627	Filing Dt:	08/06/2013
Publication #:	US20140334619	Pub Dt:	11/13/2014
Title:	ACTIVITIES ASSIGNMENT OPTIMIZATION FOR MULTI-SKILL CONTACT CENTER

46

Patent #:	9444936	Issue Dt:	09/13/2016	Application #:	13969442	Filing Dt:	08/16/2013
Publication #:	US20150049869	Pub Dt:	02/19/2015
Title:	INTERACTION REQUEST PROCESSING ACCORDING TO CLIENT PRE-CONFIGURED SCHEDULE

47

Patent #:	8989367	Issue Dt:	03/24/2015	Application #:	14025806	Filing Dt:	09/12/2013
Publication #:	US20140086401	Pub Dt:	03/27/2014
Title:	SYSTEM AND METHOD FOR MONITORING HEALTH OF DEPLOYMENT STATES FOR A CONTACT CENTER

48

Patent #:	NONE	Issue Dt:		Application #:	14025810	Filing Dt:	09/12/2013
Publication #:	US20140079207	Pub Dt:	03/20/2014
Title:	SYSTEM AND METHOD FOR PROVIDING DYNAMIC ELASTICITY OF CONTACT CENTER RESOURCES

49

Patent #:	8917828	Issue Dt:	12/23/2014	Application #:	14032443	Filing Dt:	09/20/2013
Publication #:	US20140024350	Pub Dt:	01/23/2014
Title:	MULTI-CHANNEL DELIVERY PLATFORM

50

Patent #:	9307080	Issue Dt:	04/05/2016	Application #:	14039524	Filing Dt:	09/27/2013
Title:	DYNAMIC CALL CONTROL

Assignors

1

GENESYS TELECOMMUNICATIONS LABORATORIES, INC.

Exec Dt:

11/13/2013

2

ANGEL.COM INCORPORATED

Exec Dt:

11/13/2013

3

Exec Dt:

11/13/2013

4

SOUNDBITE COMMUNICATIONS, INC.

Exec Dt:

11/13/2013

Assignee

1

JPMORGAN CHASE BANK, N.A., AS COLLATERAL AGENT

500 STANTON CHRISTIANA ROAD., FLOOR 3, OPS 2

NEWARK, DELAWARE 19713-2107

Correspondence name and address
	ELAINE CARRERA, LEGAL ASSISTANT
	C/O CAHILL GORDON & REINDEL LLP
	80 PINE STREET
	NEW YORK, NY 10005

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