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266
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Patent #:
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Issue Dt:
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11/03/2015
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Application #:
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13802839
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Filing Dt:
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03/14/2013
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Publication #:
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Pub Dt:
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09/18/2014
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Title:
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METHOD AND APPARATUS FOR FAIL-SAFE CONTROL OF RECORDINGS
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Patent #:
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NONE
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Issue Dt:
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Application #:
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13863700
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Filing Dt:
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04/16/2013
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Publication #:
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Pub Dt:
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10/16/2014
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Title:
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SPOTTING AND FILTERING MULTIMEDIA
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Patent #:
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Issue Dt:
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04/11/2017
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Application #:
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13875317
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Filing Dt:
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05/02/2013
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Publication #:
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Pub Dt:
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11/06/2014
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Title:
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SEAMLESS AUTHENTICATION AND ENROLLMENT
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Patent #:
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Issue Dt:
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06/25/2019
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Application #:
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13899580
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Filing Dt:
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05/22/2013
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Publication #:
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Pub Dt:
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11/27/2014
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Title:
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SYSTEM AND METHOD FOR GENERATING METADATA FOR A RECORDED SESSION
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Patent #:
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Issue Dt:
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05/23/2017
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Application #:
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13922157
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Filing Dt:
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06/19/2013
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Publication #:
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Pub Dt:
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10/24/2013
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Title:
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TELEPHONY SYSTEMS USING CLOUD COMPUTING FOR INTERCONNECTING BUSINESSES AND CUSTOMERS
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Patent #:
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Issue Dt:
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08/16/2016
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Application #:
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13936227
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Filing Dt:
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07/08/2013
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Publication #:
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Pub Dt:
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01/08/2015
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Title:
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PREDICTION INTERACTIVE VOCLA RESPONSE
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Patent #:
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Issue Dt:
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12/29/2015
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Application #:
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13944881
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Filing Dt:
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07/18/2013
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Publication #:
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Pub Dt:
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10/02/2014
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Title:
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MANAGEMENT OF TASK ALLOCATION IN A MULTI-CORE PROCESSING SYSTEM
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Patent #:
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Issue Dt:
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04/04/2017
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Application #:
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13949570
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Filing Dt:
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07/24/2013
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Publication #:
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Pub Dt:
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01/29/2015
| | | | |
Title:
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SYSTEM AND METHOD FOR WEBPAGE ANALYSIS
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Patent #:
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Issue Dt:
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01/26/2016
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Application #:
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13950299
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Filing Dt:
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07/25/2013
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Publication #:
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Pub Dt:
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01/29/2015
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Title:
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METHOD AND APPARATUS FOR EXPANSION OF SEARCH QUERIES ON LARGE VOCABULARY CONTINUOUS SPEECH RECOGNITION TRANSCRIPTS
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Patent #:
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Issue Dt:
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07/19/2016
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Application #:
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14022937
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Filing Dt:
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09/10/2013
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Publication #:
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Pub Dt:
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03/12/2015
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Title:
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DISTRIBUTED AND OPEN SCHEMA INTERACTIONS MANAGEMENT SYSTEM AND METHOD
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Patent #:
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Issue Dt:
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07/22/2014
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Application #:
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14042376
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Filing Dt:
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09/30/2013
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Publication #:
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Pub Dt:
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01/30/2014
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Title:
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APPARATUS, SYSTEM, AND METHOD FOR AUTOMATED CALL INITIATION
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Patent #:
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NONE
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Issue Dt:
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Application #:
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14053791
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Filing Dt:
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10/15/2013
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Publication #:
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Pub Dt:
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04/16/2015
| | | | |
Title:
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SYSTEM AND METHOD FOR FINANCIAL RISK ASSESSMENT
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Patent #:
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Issue Dt:
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08/02/2016
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Application #:
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14059576
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Filing Dt:
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10/22/2013
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Publication #:
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Pub Dt:
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04/23/2015
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Title:
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SYSTEM AND METHOD FOR DATABASE FLOW MANAGEMENT
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Patent #:
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Issue Dt:
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07/26/2016
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Application #:
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14067071
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Filing Dt:
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10/30/2013
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Publication #:
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Pub Dt:
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02/20/2014
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Title:
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SYSTEM AND METHOD FOR REAL-TIME CUSTOMIZED AGENT TRAINING
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Patent #:
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Issue Dt:
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12/20/2016
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Application #:
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14143885
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Filing Dt:
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12/30/2013
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Publication #:
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Pub Dt:
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04/24/2014
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Title:
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DISTRIBUTED SCALABLE INCREMENTALLY UPDATED MODELS IN DECISIONING SYSTEMS
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Patent #:
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Issue Dt:
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11/24/2015
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Application #:
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14145381
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Filing Dt:
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12/31/2013
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Publication #:
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Pub Dt:
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07/02/2015
| | | | |
Title:
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CALL RECORDING WITH INTERACTION METADATA CORRELATION
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Patent #:
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Issue Dt:
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04/25/2017
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Application #:
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14183614
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Filing Dt:
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02/19/2014
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Publication #:
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Pub Dt:
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08/20/2015
| | | | |
Title:
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SUPPLEMENTARY MEDIA VALIDATION SYSTEM
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Patent #:
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NONE
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Issue Dt:
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Application #:
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14184728
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Filing Dt:
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02/20/2014
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Publication #:
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Pub Dt:
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08/20/2015
| | | | |
Title:
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SYSTEM AND METHOD FOR CONTACT CENTER AGENT GUIDANCE WITH FEEDBACK
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Patent #:
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Issue Dt:
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08/29/2017
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Application #:
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14191837
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Filing Dt:
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02/27/2014
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Publication #:
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Pub Dt:
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08/27/2015
| | | | |
Title:
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PERSISTENCY FREE ARCHITECTURE
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Patent #:
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NONE
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Issue Dt:
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Application #:
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14198600
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Filing Dt:
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03/06/2014
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Publication #:
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Pub Dt:
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09/10/2015
| | | | |
Title:
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TEXT-BASED UNSUPERVISED LEARNING OF LANGUAGE MODELS
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Patent #:
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Issue Dt:
|
08/04/2015
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Application #:
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14219033
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Filing Dt:
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03/19/2014
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Title:
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SYSTEM AND METHOD FOR INTEROPERABILITY BETWEEN AN EMBEDDED ACTIVEX CONTROL AND AN EXTERNAL APPLICATION
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Patent #:
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Issue Dt:
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02/07/2017
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Application #:
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14224086
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Filing Dt:
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03/25/2014
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Publication #:
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Pub Dt:
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10/01/2015
| | | | |
Title:
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LANGUAGE MODEL ADAPTATION BASED ON FILTERED DATA
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Patent #:
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|
Issue Dt:
|
03/03/2020
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Application #:
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14248367
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Filing Dt:
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04/09/2014
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Publication #:
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Pub Dt:
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10/15/2015
| | | | |
Title:
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SYSTEM AND AUTOMATED METHOD FOR CONFIGURING A PREDICTIVE MODEL AND DEPLOYING IT ON A TARGET PLATFORM
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Patent #:
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Issue Dt:
|
06/21/2016
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Application #:
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14250852
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Filing Dt:
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04/11/2014
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Publication #:
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Pub Dt:
|
10/15/2015
| | | | |
Title:
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SPARE RESOURCE ELECTION IN A COMPUTING SYSTEM
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Patent #:
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NONE
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Issue Dt:
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Application #:
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14267638
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Filing Dt:
|
05/01/2014
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Publication #:
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Pub Dt:
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09/24/2015
| | | | |
Title:
|
SYSTEM AND METHOD FOR RECORDING AND REPORTING COMPLIANCE DATA
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Patent #:
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NONE
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Issue Dt:
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Application #:
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14277833
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Filing Dt:
|
05/15/2014
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Publication #:
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Pub Dt:
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11/19/2015
| | | | |
Title:
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STRUCTURED STORAGE MANAGEMENT FOR INTERACTIONS RECORDING
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Patent #:
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Issue Dt:
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02/09/2016
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Application #:
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14307520
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Filing Dt:
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06/18/2014
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Publication #:
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Pub Dt:
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12/24/2015
| | | | |
Title:
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LANGUAGE MODEL ADAPTATION FOR SPECIFIC TEXTS
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Patent #:
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Issue Dt:
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03/27/2018
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Application #:
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14340617
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Filing Dt:
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07/25/2014
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Publication #:
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Pub Dt:
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07/02/2015
| | | | |
Title:
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SYSTEM AND METHOD FOR AUTOMATED ANALYSIS OF DATA TO POPULATE NATURAL LANGUAGE DESCRIPTION OF DATA RELATIONSHIPS
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Patent #:
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Issue Dt:
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08/01/2017
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Application #:
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14485499
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Filing Dt:
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09/12/2014
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Publication #:
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Pub Dt:
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03/19/2015
| | | | |
Title:
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SYSTEMS AND METHODS FOR DATA SYNCHRONIZATION MANAGEMENT BETWEEN CALL CENTERS AND CRM SYSTEMS
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Patent #:
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Issue Dt:
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08/22/2017
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Application #:
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14519738
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Filing Dt:
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10/21/2014
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Publication #:
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Pub Dt:
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04/21/2016
| | | | |
Title:
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AGENT EVALUATION SYSTEM
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Patent #:
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Issue Dt:
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04/17/2018
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Application #:
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14538833
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Filing Dt:
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11/12/2014
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Publication #:
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Pub Dt:
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05/12/2016
| | | | |
Title:
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SCRIPT COMPLIANCE IN SPOKEN DOCUMENTS BASED ON NUMBER OF WORDS BETWEEN KEY TERMS
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Patent #:
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Issue Dt:
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07/10/2018
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Application #:
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14551090
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Filing Dt:
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11/24/2014
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Publication #:
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Pub Dt:
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02/18/2016
| | | | |
Title:
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SYSTEM AND METHOD FOR DISTRIBUTED RULE-BASED SEQUENCING ENGINE
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Patent #:
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Issue Dt:
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03/28/2017
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Application #:
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14571347
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Filing Dt:
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12/16/2014
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Publication #:
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Pub Dt:
|
06/16/2016
| | | | |
Title:
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OUT OF VOCABULARY PATTERN LEARNING
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Patent #:
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Issue Dt:
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06/14/2016
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Application #:
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14571403
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Filing Dt:
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12/16/2014
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Publication #:
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Pub Dt:
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04/09/2015
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Title:
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ONLINE TEMPORAL DIFFERENCE LEARNING FROM INCOMPLETE CUSTOMER INTERACTION HISTORIES
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Patent #:
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Issue Dt:
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03/20/2018
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Application #:
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14580331
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Filing Dt:
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12/23/2014
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Publication #:
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Pub Dt:
|
06/23/2016
| | | | |
Title:
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USER-AIDED ADAPTATION OF A PHONETIC DICTIONARY
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Patent #:
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Issue Dt:
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07/23/2019
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Application #:
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14583709
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Filing Dt:
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12/28/2014
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Publication #:
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Pub Dt:
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06/30/2016
| | | | |
Title:
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SYSTEMS AND METHODS FOR RESPONSE RATE DETERMINATION AND OFFER SELECTION
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Patent #:
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Issue Dt:
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03/22/2016
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Application #:
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14584209
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Filing Dt:
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12/29/2014
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Title:
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METHOD AND SYSTEM FOR BEHAVIORAL AND RISK PREDICTION IN NETWORKS USING AUTOMATIC FEATURE GENERATION AND SELECTION USING NETWORK TOPOLOGIES
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Patent #:
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Issue Dt:
|
08/11/2015
|
Application #:
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14585622
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Filing Dt:
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12/30/2014
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Title:
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COMMUNICATION AGGREGATION
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Patent #:
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Issue Dt:
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03/13/2018
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Application #:
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14617942
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Filing Dt:
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02/10/2015
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Publication #:
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|
Pub Dt:
|
08/11/2016
| | | | |
Title:
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METHOD AND SYSTEM FOR SPEECH DETECTION
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|
Patent #:
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|
Issue Dt:
|
12/08/2020
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Application #:
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14623775
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Filing Dt:
|
02/17/2015
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Publication #:
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Pub Dt:
|
08/18/2016
| | | | |
Title:
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DEVICE, SYSTEM AND METHOD FOR SUMMARIZING AGREEMENTS
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Patent #:
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Issue Dt:
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04/24/2018
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Application #:
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14639152
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Filing Dt:
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03/05/2015
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Publication #:
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|
Pub Dt:
|
02/18/2016
| | | | |
Title:
|
DETERMINATION OF PROMINENT PHRASES IN MULTI-CHANNEL INTERACTIONS BY MULTI-FEATURE EVALUATIONS
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Patent #:
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Issue Dt:
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07/04/2017
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Application #:
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14680138
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Filing Dt:
|
04/07/2015
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Publication #:
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|
Pub Dt:
|
10/13/2016
| | | | |
Title:
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AUDIO RECORDING TRIAGE SYSTEM
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|
Patent #:
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Issue Dt:
|
12/04/2018
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Application #:
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14708971
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Filing Dt:
|
05/11/2015
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Publication #:
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Pub Dt:
|
11/17/2016
| | | | |
Title:
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TRANSACTION TRACKING AND DISPLAY
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Patent #:
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|
Issue Dt:
|
06/14/2016
|
Application #:
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14714374
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Filing Dt:
|
05/18/2015
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Title:
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CONCURRENT RECORDINGS OF TELEPHONIC INTERACTIONS
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|
Patent #:
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|
Issue Dt:
|
04/06/2021
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Application #:
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14730359
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Filing Dt:
|
06/04/2015
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Title:
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System and Method for Agent Scheduling Using Mixed Integer Linear Programming
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Patent #:
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|
Issue Dt:
|
02/27/2018
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Application #:
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14736277
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Filing Dt:
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06/11/2015
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Publication #:
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Pub Dt:
|
12/15/2016
| | | | |
Title:
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SYSTEM AND METHOD FOR AUTOMATIC LANGUAGE MODEL GENERATION
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Patent #:
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|
Issue Dt:
|
09/03/2019
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Application #:
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14736282
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Filing Dt:
|
06/11/2015
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Publication #:
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Pub Dt:
|
12/15/2016
| | | | |
Title:
|
SYSTEM AND METHOD FOR AUTOMATIC LANGUAGE MODEL SELECTION
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Patent #:
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Issue Dt:
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08/01/2017
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Application #:
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14738891
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Filing Dt:
|
06/14/2015
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Publication #:
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Pub Dt:
|
12/15/2016
| | | | |
Title:
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SYSTEM AND METHOD FOR VOICE PRINT GENERATION
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Patent #:
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Issue Dt:
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03/27/2018
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Application #:
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14740794
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Filing Dt:
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06/16/2015
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Publication #:
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Pub Dt:
|
12/17/2015
| | | | |
Title:
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MEDIA ASSET MANAGEMENT
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Patent #:
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Issue Dt:
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05/28/2019
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Application #:
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14796182
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Filing Dt:
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07/10/2015
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Publication #:
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Pub Dt:
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01/12/2017
| | | | |
Title:
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SYSTEMS AND METHODS FOR REWARD PREDICTION AND OFFER SELECTION
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Patent #:
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Issue Dt:
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10/25/2016
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Application #:
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14799695
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Filing Dt:
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07/15/2015
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Title:
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CALL RECORDING WITH SCREEN AND AUDIO CORRELATION
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Patent #:
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NONE
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Issue Dt:
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|
Application #:
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14829695
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Filing Dt:
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08/19/2015
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Publication #:
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Pub Dt:
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10/06/2016
| | | | |
Title:
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SYSTEMS AND METHODS FOR OFFER SELECTION AND REWARD DISTRIBUTION LEARNING
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Patent #:
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Issue Dt:
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06/06/2017
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Application #:
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14868790
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Filing Dt:
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09/29/2015
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Publication #:
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Pub Dt:
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03/30/2017
| | | | |
Title:
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CUSTOMER JOURNEY MANAGEMENT
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Patent #:
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Issue Dt:
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05/29/2018
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Application #:
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14870771
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Filing Dt:
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09/30/2015
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Publication #:
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Pub Dt:
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03/30/2017
| | | | |
Title:
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BETTERING SCORES OF SPOKEN PHRASE SPOTTING
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Patent #:
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Issue Dt:
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07/10/2018
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Application #:
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14934467
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Filing Dt:
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11/06/2015
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Publication #:
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Pub Dt:
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09/22/2016
| | | | |
Title:
|
SYSTEM AND METHOD FOR PHONETIC SEARCH OVER SPEECH RECORDINGS
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|
Patent #:
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NONE
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Issue Dt:
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|
Application #:
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14936702
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Filing Dt:
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11/10/2015
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Publication #:
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Pub Dt:
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05/11/2017
| | | | |
Title:
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ANALYZING AND AUTOMATING WORK-FLOW IN A COMPUTERIZED USER-INTERFACE
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Patent #:
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Issue Dt:
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12/05/2017
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Application #:
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14958696
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Filing Dt:
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12/03/2015
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Publication #:
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Pub Dt:
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06/08/2017
| | | | |
Title:
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CONTACT CENTER LOAD FORECASTING
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Patent #:
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Issue Dt:
|
10/13/2020
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Application #:
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14980056
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Filing Dt:
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12/28/2015
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Publication #:
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Pub Dt:
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11/17/2016
| | | | |
Title:
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SYSTEM AND METHOD FOR TEXT NORMALIZATION IN NOISY CHANNELS
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Patent #:
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Issue Dt:
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10/02/2018
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Application #:
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14984498
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Filing Dt:
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12/30/2015
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Publication #:
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Pub Dt:
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07/06/2017
| | | | |
Title:
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SYSTEM AND METHOD FOR SENTIMENT LEXICON EXPANSION
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Patent #:
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Issue Dt:
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07/04/2017
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Application #:
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14984523
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Filing Dt:
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12/30/2015
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Publication #:
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Pub Dt:
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07/06/2017
| | | | |
Title:
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AUTHENTICATION OF USERS OF SELF SERVICE CHANNELS
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Patent #:
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Issue Dt:
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05/01/2018
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Application #:
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14985533
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Filing Dt:
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12/31/2015
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Publication #:
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Pub Dt:
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07/06/2017
| | | | |
Title:
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AUTOMATED CALL CLASSIFICATION
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Patent #:
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Issue Dt:
|
09/10/2019
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Application #:
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15049464
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Filing Dt:
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02/22/2016
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Publication #:
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Pub Dt:
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08/24/2017
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Title:
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SYSTEM AND METHOD FOR RESOLVING USER IDENTIFICATION
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Patent #:
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Issue Dt:
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10/15/2019
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Application #:
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15062119
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Filing Dt:
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03/06/2016
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Publication #:
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Pub Dt:
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09/07/2017
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Title:
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SYSTEM AND METHOD FOR DETECTING SCREEN CONNECTIVITY MONITORING APPLICATION MALFUNCTIONS
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Patent #:
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Issue Dt:
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12/11/2018
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Application #:
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15156350
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Filing Dt:
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05/17/2016
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Publication #:
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Pub Dt:
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11/23/2017
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Title:
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QUALITY-DEPENDENT PLAYBACK OF RECORDINGS
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Patent #:
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Issue Dt:
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11/27/2018
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Application #:
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15182897
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Filing Dt:
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06/15/2016
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Publication #:
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Pub Dt:
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12/21/2017
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Title:
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SYSTEM AND METHOD FOR GENERATING PHRASE BASED CATEGORIES OF INTERACTIONS
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Patent #:
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Issue Dt:
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08/07/2018
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Application #:
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15190215
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Filing Dt:
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06/23/2016
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Publication #:
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Pub Dt:
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12/28/2017
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Title:
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SYSTEM AND METHOD FOR AUTOMATED ROOT CAUSE INVESTIGATION
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