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Patent #:
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Issue Dt:
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04/23/2002
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Application #:
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09516084
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Filing Dt:
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03/01/2000
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Title:
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METHODS AND SYSTEMS TO DISTRIBUTE CLIENT SOFTWARE TASKS AMONG A NUMBER OF SERVERS
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Patent #:
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Issue Dt:
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09/10/2002
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Application #:
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09614004
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Filing Dt:
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07/11/2000
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Title:
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TELECOMMUNICATION NUMBER PROCESSING TECHNIQUE FOR A TELEPHONY SERVER
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Patent #:
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Issue Dt:
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01/25/2005
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Application #:
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09614781
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Filing Dt:
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07/12/2000
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Title:
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METHOD AND SYSTEM FOR INFORMING CALLERS WITHIN A QUEUE
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Patent #:
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Issue Dt:
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01/28/2003
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Application #:
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09615195
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Filing Dt:
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07/13/2000
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Title:
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QUEUE-BASED DISTINCTIVE RINGING IN A CALL CENTER SYSTEM
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Patent #:
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Issue Dt:
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04/06/2004
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Application #:
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09615495
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Filing Dt:
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07/13/2000
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Title:
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READ-ONLY IN-MEMORY TABLES FOR INTELLIGENT CALL PROCESSING SYSTEM
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Patent #:
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Issue Dt:
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07/13/2004
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Application #:
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09615561
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Filing Dt:
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07/13/2000
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Title:
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HIERARCHICAL PROCESS MANAGEMENT IN AN INTELLIGENT CALL PROCESSING SYSTEM
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Patent #:
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Issue Dt:
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10/12/2004
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Application #:
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09616083
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Filing Dt:
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07/13/2000
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Title:
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STAGED PREDICTIVE DIALING SYSTEM
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Patent #:
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Issue Dt:
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11/18/2003
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Application #:
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09617331
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Filing Dt:
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07/17/2000
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Title:
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AGENT STATUS VIEWING SYSTEM AND METHOD
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Patent #:
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Issue Dt:
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09/13/2005
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Application #:
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10050284
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Filing Dt:
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01/16/2002
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Title:
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METHOD AND SYSTEM FOR ADMINISTERING MULTIPLE MESSAGES OVER A PUBLIC SWITCHED TELEPHONE NETWORK
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Patent #:
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Issue Dt:
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09/05/2006
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Application #:
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10146894
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Filing Dt:
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05/17/2002
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Publication #:
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Pub Dt:
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12/05/2002
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Title:
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SYSTEM AND METHOD FOR GENERATING FORECASTS AND ANALYSIS OF CONTACT CENTER BEHAVIOR FOR PLANNING PURPOSES
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Patent #:
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Issue Dt:
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10/03/2006
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Application #:
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10233024
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Filing Dt:
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08/31/2002
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Publication #:
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Pub Dt:
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05/08/2003
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Title:
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TECHNIQUES FOR LOAD DISTRIBUTION PROCESSING FOR CALL CENTERS AND OTHER PROCESSING SYSTEMS
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Patent #:
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Issue Dt:
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09/19/2006
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Application #:
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10449249
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Filing Dt:
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05/30/2003
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Publication #:
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Pub Dt:
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12/02/2004
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Title:
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SYSTEM AND METHOD FOR DISTRIBUTING AND ROUTING CALLS IN A CALL CENTER
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Patent #:
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Issue Dt:
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04/22/2008
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Application #:
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10666956
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Filing Dt:
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09/18/2003
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Publication #:
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Pub Dt:
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03/24/2005
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Title:
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SPEECH RECOGNITION SYSTEM AND METHOD
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Patent #:
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Issue Dt:
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10/25/2011
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Application #:
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10984841
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Filing Dt:
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11/10/2004
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Publication #:
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Pub Dt:
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03/24/2005
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Title:
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SYSTEM AND METHOD FOR GENERATING FORECASTS AND ANALYSIS OF CONTACT CENTER BEHAVIOR FOR PLANNING PURPOSES
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Patent #:
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Issue Dt:
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12/21/2010
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Application #:
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11381661
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Filing Dt:
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05/04/2006
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Publication #:
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Pub Dt:
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11/29/2007
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Title:
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SYSTEM AND METHOD FOR PROVIDING A BASELINE FOR QUALITY METRICS IN A CONTACT CENTER
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Patent #:
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Issue Dt:
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08/06/2013
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Application #:
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11427972
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Filing Dt:
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06/30/2006
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Publication #:
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Pub Dt:
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01/04/2007
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Title:
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SYSTEM AND METHOD FOR AGENT QUEUE ACTIVATION IN A CONTACT CENTER
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Patent #:
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Issue Dt:
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02/24/2015
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Application #:
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11469632
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Filing Dt:
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09/01/2006
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Publication #:
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Pub Dt:
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06/05/2008
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Title:
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SYSTEM AND METHOD FOR SELF-CONFIGURING SIP-CAPABLE DEVICE
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Patent #:
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Issue Dt:
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04/23/2013
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Application #:
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11678315
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Filing Dt:
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02/23/2007
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Publication #:
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Pub Dt:
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08/28/2008
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Title:
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SYSTEM AND METHOD FOR RECORDING AND MONITORING COMMUNICATIONS USING A MEDIA SERVER
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Patent #:
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NONE
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Issue Dt:
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Application #:
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11770885
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Filing Dt:
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06/29/2007
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Publication #:
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Pub Dt:
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01/01/2009
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Title:
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SYSTEM AND METHOD FOR SCORING RECORDED INTERACTIONS
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Patent #:
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Issue Dt:
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06/12/2012
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Application #:
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12026947
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Filing Dt:
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02/06/2008
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Publication #:
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Pub Dt:
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08/06/2009
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Title:
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SYSTEM AND METHOD FOR REMOTE SCREEN MONITORING
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Patent #:
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NONE
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Issue Dt:
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Application #:
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13244075
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Filing Dt:
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09/23/2011
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Publication #:
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Pub Dt:
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01/19/2012
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Title:
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SYSTEM AND METHOD FOR GENERATING FORECASTS AND ANALYSIS OF CONTACT CENTER BEHAVIOR FOR PLANNING PURPOSES
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Patent #:
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Issue Dt:
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04/01/2014
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Application #:
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13244099
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Filing Dt:
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09/23/2011
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Publication #:
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Pub Dt:
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01/19/2012
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Title:
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System and Method for Generating Forecasts and Analysis of Contact Center Behavior for Planning Purposes
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Patent #:
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Issue Dt:
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01/22/2013
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Application #:
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13245463
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Filing Dt:
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09/26/2011
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Publication #:
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Pub Dt:
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01/19/2012
| | | | |
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Title:
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SYSTEM AND METHOD FOR GENERATING FORECASTS AND ANALYSIS OF CONTACT CENTER BEHAVIOR FOR PLANNING PURPOSES
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Patent #:
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NONE
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Issue Dt:
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Application #:
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13366820
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Filing Dt:
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02/06/2012
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Publication #:
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Pub Dt:
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08/08/2013
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Title:
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SYSTEM AND METHOD FOR MANUAL INITIATION OF COMMUNICATIONS TO MEMBERS OF A CONTACT LIST
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Patent #:
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Issue Dt:
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03/25/2014
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Application #:
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13432838
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Filing Dt:
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03/28/2012
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Publication #:
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Pub Dt:
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10/03/2013
| | | | |
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Title:
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SYSTEM AND METHOD FOR FINGERPRINTING DATASETS
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Patent #:
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Issue Dt:
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08/30/2016
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Application #:
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13446182
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Filing Dt:
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04/13/2012
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Publication #:
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Pub Dt:
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08/02/2012
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Title:
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System and Method for Recording and Monitoring Communications Using a Media Server
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Patent #:
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Issue Dt:
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06/06/2017
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Application #:
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13554937
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Filing Dt:
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07/20/2012
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Publication #:
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Pub Dt:
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01/23/2014
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Title:
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Method and System for Real-Time Keyword Spotting for Speech Analytics
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Patent #:
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NONE
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Application #:
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13585908
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Filing Dt:
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08/15/2012
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Publication #:
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Pub Dt:
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12/12/2013
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Title:
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METHODS FOR VIEWING AND NAVIGATING BETWEEN PERSPECTIVES OF A DATA SET
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Patent #:
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Issue Dt:
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01/19/2016
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13741666
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01/15/2013
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Pub Dt:
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07/17/2014
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Title:
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SYSTEM AND METHOD FOR SELF-SERVICE CALLBACK MODIFICATION
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Patent #:
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NONE
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13746079
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Filing Dt:
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01/21/2013
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Publication #:
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Pub Dt:
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05/30/2013
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Title:
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System and Method for Generating Forecasts and Analysis of Contact Center Behavior For Planning Purposes
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Patent #:
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Issue Dt:
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05/09/2017
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Application #:
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13746687
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01/22/2013
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Publication #:
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Pub Dt:
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07/24/2014
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Title:
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FALSE ALARM REDUCTION IN SPEECH RECOGNITION SYSTEMS USING CONTEXTUAL INFORMATION
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Patent #:
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NONE
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13871053
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Filing Dt:
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04/26/2013
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Pub Dt:
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10/31/2013
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Title:
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Negative Example (Anti-Word) Based Performance Improvement For Speech Recognition
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NONE
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13910446
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06/05/2013
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Pub Dt:
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12/12/2013
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Title:
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METHOD AND SYSTEM FOR IMPROVING THE PRODUCTIVITY OF CALLING AGENTS AND CALL YIELD
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NONE
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13911597
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06/06/2013
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Pub Dt:
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12/12/2013
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Title:
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Methods and Systems for Integrated Social Media, Strategy, and Organizational Hierarchy
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NONE
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13933084
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07/01/2013
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01/02/2014
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Title:
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Methods and Systems for Generating a List of Recent Contacts
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12/20/2016
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13942784
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07/16/2013
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01/22/2015
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Title:
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SYSTEM AND METHOD FOR PREDICTIVE LIVE INTERACTION OFFERING AND HOSTING
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05/15/2018
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13959171
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08/05/2013
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02/13/2014
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Title:
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METHOD AND SYSTEM FOR ACOUSTIC DATA SELECTION FOR TRAINING THE PARAMETERS OF AN ACOUSTIC MODEL
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Patent #:
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NONE
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13971470
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08/20/2013
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02/20/2014
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Title:
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Methods for Arranging and Presenting Information According to A Strategic Organization Hierarchy
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06/13/2017
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13974123
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08/23/2013
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02/27/2014
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Title:
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Method and System for Selectively Biased Linear Discriminant Analysis in Automatic Speech Recognition Systems
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01/10/2017
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14014530
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08/30/2013
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03/06/2014
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Title:
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Method and System for Learning Call Analysis
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NONE
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14028000
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Filing Dt:
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09/16/2013
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Pub Dt:
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03/20/2014
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Title:
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Methods for Generating a List of Similar Organization Members of an Organization Hierarchy
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NONE
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14037837
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Filing Dt:
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09/26/2013
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Pub Dt:
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03/26/2015
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Title:
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SYSTEM AND METHOD FOR CONTEXT BASED KNOWLEDGE RETRIEVAL
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04/18/2017
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14060141
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10/22/2013
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04/24/2014
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Title:
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System and Method for Acoustic Echo Cancellation
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01/10/2017
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14062461
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10/24/2013
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05/01/2014
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Title:
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Methods for Creating, Arranging, and Leveraging An Ad-Hoc Collection of Heterogeneous Organization Components
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Patent #:
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NONE
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14081474
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11/15/2013
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05/15/2014
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Title:
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Methods for Identifying Subject Matter Expertise Across An Organization Hierarchy
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Patent #:
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NONE
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14082844
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Filing Dt:
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11/18/2013
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Pub Dt:
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05/21/2015
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Title:
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SYSTEM AND METHOD FOR COMMUNICATION ROUTING
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Patent #:
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NONE
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14103419
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Filing Dt:
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12/11/2013
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06/12/2014
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Title:
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Interactive and Social Delivery of Customer Service
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04/03/2018
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14169211
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01/31/2014
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05/29/2014
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Title:
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SYSTEM AND METHOD FOR FINGERPRINTING DATASETS
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06/13/2017
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14169218
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01/31/2014
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Pub Dt:
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07/10/2014
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Title:
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SYSTEM AND METHOD FOR FINGERPRINTING DATASETS
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04/28/2015
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14176212
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02/10/2014
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Pub Dt:
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08/07/2014
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Title:
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SYSTEM AND METHOD FOR GENERATING FORECASTS AND ANALYSIS OF CONTACT CENTER BEHAVIOR FOR PLANNING PURPOSES
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Patent #:
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NONE
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14200331
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03/07/2014
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09/11/2014
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Methods for Generating Organization Synergy Values
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07/03/2018
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14288745
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05/28/2014
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12/03/2015
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Title:
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METHOD FOR FORMING THE EXCITATION SIGNAL FOR A GLOTTAL PULSE MODEL BASED PARAMETRIC SPEECH SYNTHESIS SYSTEM
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02/27/2018
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14494503
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09/23/2014
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Pub Dt:
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03/24/2016
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Title:
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Method and System for Prediction of Contact Allocation, Staff Time Distribution, and Service Performance Metrics in a Multi-Skilled Contact Center Operation Environment
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Patent #:
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Issue Dt:
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10/29/2019
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14515865
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10/16/2014
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Publication #:
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Pub Dt:
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03/24/2016
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Title:
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Method and System for Creating Contact Center Models
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11/29/2016
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14580547
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12/23/2014
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06/23/2016
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Title:
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SYSTEM AND METHOD FOR LANGUAGE SPECIFIC ROUTING
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03/06/2018
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14596628
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01/14/2015
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07/16/2015
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SYSTEM AND METHOD FOR SYNTHESIS OF SPEECH FROM PROVIDED TEXT
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12/20/2016
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14611581
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02/02/2015
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08/04/2016
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Title:
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Secret Supplemental Username
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05/28/2019
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09/10/2015
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09/04/2018
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10/06/2016
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04/03/2015
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10/06/2016
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10/20/2016
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05/11/2015
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11/17/2016
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10/30/2018
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11/17/2016
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07/24/2018
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05/18/2015
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11/24/2016
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05/15/2018
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14737080
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06/11/2015
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12/15/2016
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14814543
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07/31/2015
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02/02/2017
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NONE
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09/18/2015
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06/16/2016
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09/23/2015
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06/16/2016
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04/09/2019
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01/28/2016
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07/06/2021
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06/18/2019
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05/18/2017
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03/05/2019
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06/29/2017
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07/06/2017
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08/17/2017
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11/15/2016
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03/03/2016
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03/18/2016
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09/21/2017
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04/30/2019
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03/24/2016
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09/29/2016
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05/30/2017
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12/24/2019
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07/20/2016
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11/10/2016
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03/22/2018
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12/12/2017
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11/09/2016
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09/28/2017
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11/10/2016
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03/02/2017
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15363884
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11/29/2016
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05/31/2018
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03/01/2022
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15467755
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03/23/2017
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09/28/2017
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10/22/2019
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04/03/2017
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10/05/2017
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04/07/2020
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06/02/2017
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12/07/2017
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08/07/2018
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12/07/2017
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05/26/2020
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06/27/2017
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12/28/2017
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15638174
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06/29/2017
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01/04/2018
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10/20/2020
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06/29/2017
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01/04/2018
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07/07/2020
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08/14/2017
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02/15/2018
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08/25/2020
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09/19/2017
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03/22/2018
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10/29/2019
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15712098
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09/21/2017
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03/22/2018
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01/14/2020
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02/08/2018
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NONE
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15815660
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11/16/2017
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05/17/2018
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15847483
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12/19/2017
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06/21/2018
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12/18/2018
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12/21/2017
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04/26/2018
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