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Total properties:
29
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Patent #:
|
|
Issue Dt:
|
05/05/2020
|
Application #:
|
15348169
|
Filing Dt:
|
11/10/2016
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|
Publication #:
|
|
Pub Dt:
|
03/02/2017
| | | | |
|
Title:
|
SYSTEM AND METHOD FOR PREDICTIVE LIVE INTERACTION OFFERING AND HOSTING
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|
|
|
|
Patent #:
|
NONE
|
Issue Dt:
|
|
Application #:
|
15363884
|
Filing Dt:
|
11/29/2016
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|
Publication #:
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|
Pub Dt:
|
05/31/2018
| | | | |
|
Title:
|
SYSTEM AND METHOD FOR MULTI-FACTOR AUTHENTICATION USING VOICE BIOMETRIC VERIFICATION
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|
|
|
|
Patent #:
|
|
Issue Dt:
|
10/22/2019
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Application #:
|
15477698
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Filing Dt:
|
04/03/2017
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|
Publication #:
|
|
Pub Dt:
|
10/05/2017
| | | | |
|
Title:
|
SYSTEM AND METHOD FOR PREDICTING AVAILABILITY STATUS CHANGES OF INSTANT MESSENGER USERS
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|
|
|
|
Patent #:
|
|
Issue Dt:
|
07/07/2020
|
Application #:
|
15676821
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Filing Dt:
|
08/14/2017
|
|
Publication #:
|
|
Pub Dt:
|
02/15/2018
| | | | |
|
Title:
|
SYSTEM AND METHOD FOR CONTACT IDENTIFICATION
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|
|
|
|
Patent #:
|
|
Issue Dt:
|
08/25/2020
|
Application #:
|
15709386
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Filing Dt:
|
09/19/2017
|
|
Publication #:
|
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Pub Dt:
|
03/22/2018
| | | | |
|
Title:
|
SYSTEM AND METHOD FOR SECURE INTERACTIVE VOICE RESPONSE
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|
|
|
|
Patent #:
|
|
Issue Dt:
|
10/29/2019
|
Application #:
|
15712098
|
Filing Dt:
|
09/21/2017
|
|
Publication #:
|
|
Pub Dt:
|
03/22/2018
| | | | |
|
Title:
|
SYSTEM AND METHOD FOR MANAGING COMMUNICATIONS
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|
|
|
|
Patent #:
|
|
Issue Dt:
|
01/14/2020
|
Application #:
|
15727498
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Filing Dt:
|
10/06/2017
|
|
Publication #:
|
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Pub Dt:
|
02/08/2018
| | | | |
|
Title:
|
SYSTEM AND METHOD FOR SPEAKER CHANGE DETECTION
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|
|
|
|
Patent #:
|
|
Issue Dt:
|
01/21/2020
|
Application #:
|
15802269
|
Filing Dt:
|
11/02/2017
|
|
Publication #:
|
|
Pub Dt:
|
05/03/2018
| | | | |
|
Title:
|
SYSTEM AND METHOD FOR PARAMETERIZATION OF SPEECH RECOGNITION GRAMMAR SPECIFICATION (SRGS) GRAMMARS
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|
|
|
|
Patent #:
|
NONE
|
Issue Dt:
|
|
Application #:
|
15815660
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Filing Dt:
|
11/16/2017
|
|
Publication #:
|
|
Pub Dt:
|
05/17/2018
| | | | |
|
Title:
|
SYSTEM AND METHOD FOR MANAGING CONTACT CENTER SYSTEM
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|
|
|
|
Patent #:
|
NONE
|
Issue Dt:
|
|
Application #:
|
15847483
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Filing Dt:
|
12/19/2017
|
|
Publication #:
|
|
Pub Dt:
|
06/21/2018
| | | | |
|
Title:
|
SYSTEM AND METHOD FOR CONDUCTING AN OUTBOUND SOCIAL MEDIA CAMPAIGN FOR A CONTACT CENTER
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|
|
|
|
Patent #:
|
|
Issue Dt:
|
11/17/2020
|
Application #:
|
15859103
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Filing Dt:
|
12/29/2017
|
|
Publication #:
|
|
Pub Dt:
|
07/05/2018
| | | | |
|
Title:
|
SYSTEM AND METHOD FOR MANAGING CONTACT CENTER SYSTEM
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|
|
|
|
Patent #:
|
|
Issue Dt:
|
08/04/2020
|
Application #:
|
15874612
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Filing Dt:
|
01/18/2018
|
|
Publication #:
|
|
Pub Dt:
|
05/24/2018
| | | | |
|
Title:
|
SYSTEM AND METHOD FOR SYNTHESIS OF SPEECH FROM PROVIDED TEXT
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|
|
|
|
Patent #:
|
|
Issue Dt:
|
02/04/2020
|
Application #:
|
15876050
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Filing Dt:
|
01/19/2018
|
|
Publication #:
|
|
Pub Dt:
|
05/24/2018
| | | | |
|
Title:
|
SYSTEM AND METHOD FOR FINGERPRINTING DATASETS
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|
|
|
|
Patent #:
|
|
Issue Dt:
|
12/03/2019
|
Application #:
|
15905728
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Filing Dt:
|
02/26/2018
|
|
Publication #:
|
|
Pub Dt:
|
07/05/2018
| | | | |
|
Title:
|
SYSTEM AND METHOD FOR OUTLIER IDENTIFICATION TO REMOVE POOR ALIGNMENTS IN SPEECH SYNTHESIS
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|
|
|
|
Patent #:
|
|
Issue Dt:
|
03/19/2019
|
Application #:
|
15917425
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Filing Dt:
|
03/09/2018
|
|
Publication #:
|
|
Pub Dt:
|
07/12/2018
| | | | |
|
Title:
|
METHODS FOR THE ENCODING OF PARTICIPANTS IN A CONFERENCE
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|
|
|
|
Patent #:
|
|
Issue Dt:
|
12/28/2021
|
Application #:
|
16265148
|
Filing Dt:
|
02/01/2019
|
|
Publication #:
|
|
Pub Dt:
|
08/08/2019
| | | | |
|
Title:
|
SYSTEM AND METHOD FOR AUTOMATIC FILTERING OF TEST UTTERANCE MISMATCHES IN AUTOMATIC SPEECH RECOGNITION SYSTEMS
|
|
|
|
|
Patent #:
|
NONE
|
Issue Dt:
|
|
Application #:
|
16596840
|
Filing Dt:
|
10/09/2019
|
|
Publication #:
|
|
Pub Dt:
|
04/15/2021
| | | | |
|
Title:
|
METHOD AND SYSTEM FOR IMPROVEMENT PROFILE GENERATION IN A SKILLS MANAGEMENT PLATFORM
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|
|
|
|
Patent #:
|
|
Issue Dt:
|
08/23/2022
|
Application #:
|
16664904
|
Filing Dt:
|
10/27/2019
|
|
Publication #:
|
|
Pub Dt:
|
02/20/2020
| | | | |
|
Title:
|
SYSTEMS AND METHODS FOR CHATBOT GENERATION
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
08/23/2022
|
Application #:
|
16664907
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Filing Dt:
|
10/27/2019
|
|
Publication #:
|
|
Pub Dt:
|
02/20/2020
| | | | |
|
Title:
|
System and Method for Dialogue Tree Generation
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|
|
|
|
Patent #:
|
|
Issue Dt:
|
08/01/2023
|
Application #:
|
16677989
|
Filing Dt:
|
11/08/2019
|
|
Title:
|
SYSTEM AND METHOD FOR MODEL DERIVATION FOR ENTITY PREDICTION
|
|
|
|
|
Patent #:
|
NONE
|
Issue Dt:
|
|
Application #:
|
16706631
|
Filing Dt:
|
12/06/2019
|
|
Publication #:
|
|
Pub Dt:
|
06/10/2021
| | | | |
|
Title:
|
SYSTEM AND METHOD FOR PREDICTING PERFORMANCE FOR A CONTACT CENTER VIA MACHINE LEARNING
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
12/14/2021
|
Application #:
|
16714499
|
Filing Dt:
|
12/13/2019
|
|
Publication #:
|
|
Pub Dt:
|
04/16/2020
| | | | |
|
Title:
|
CONTACT CENTER SYSTEM AND METHOD FOR ADVANCED OUTBOUND COMMUNICATIONS TO A CONTACT GROUP
|
|
|
|
|
Patent #:
|
NONE
|
Issue Dt:
|
|
Application #:
|
16720271
|
Filing Dt:
|
12/19/2019
|
|
Publication #:
|
|
Pub Dt:
|
06/25/2020
| | | | |
|
Title:
|
METHOD AND SYSTEM FOR ESTIMATING EXPECTED IMPROVEMENT IN A TARGET METRIC FOR A CONTACT CENTER
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
05/24/2022
|
Application #:
|
16723154
|
Filing Dt:
|
12/20/2019
|
|
Publication #:
|
|
Pub Dt:
|
06/24/2021
| | | | |
|
Title:
|
EMOTION DETECTION IN AUDIO INTERACTIONS
|
|
|
|
|
Patent #:
|
NONE
|
Issue Dt:
|
|
Application #:
|
16729962
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Filing Dt:
|
12/30/2019
|
|
Publication #:
|
|
Pub Dt:
|
07/01/2021
| | | | |
|
Title:
|
AUTOMATED CONFIGURATION AND DEPLOYMENT OF CONTACT CENTER SOFTWARE SUITE
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
01/18/2022
|
Application #:
|
16730234
|
Filing Dt:
|
12/30/2019
|
|
Publication #:
|
|
Pub Dt:
|
07/01/2021
| | | | |
|
Title:
|
TECHNOLOGIES FOR INCORPORATING AN AUGMENTED VOICE COMMUNICATION INTO A COMMUNICATION ROUTING CONFIGURATION
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
07/06/2021
|
Application #:
|
16730646
|
Filing Dt:
|
12/30/2019
|
|
Publication #:
|
|
Pub Dt:
|
07/01/2021
| | | | |
|
Title:
|
SYSTEMS AND METHODS RELATING TO CUSTOMER EXPERIENCE AUTOMATION
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
06/21/2022
|
Application #:
|
16730698
|
Filing Dt:
|
12/30/2019
|
|
Publication #:
|
|
Pub Dt:
|
07/01/2021
| | | | |
|
Title:
|
SYSTEMS AND METHODS RELATING TO CUSTOMER EXPERIENCE AUTOMATION
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
08/23/2022
|
Application #:
|
16730751
|
Filing Dt:
|
12/30/2019
|
|
Publication #:
|
|
Pub Dt:
|
07/01/2021
| | | | |
|
Title:
|
SYSTEMS AND METHODS RELATING TO CUSTOMER EXPERIENCE AUTOMATION
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|
