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Patent #:
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Issue Dt:
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10/02/2012
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Application #:
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09883149
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Filing Dt:
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06/15/2001
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Title:
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METHOD OF FACILITATING CONTACT BETWEEN A CONSUMER AND A REQUESTING ENTITY
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Patent #:
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Issue Dt:
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10/02/2012
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Application #:
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10196326
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Filing Dt:
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07/16/2002
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Title:
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PREPAID CALLING CARD ACCOUNTS LINKED TO CREDIT CARD ACCOUNTS, WITH METHODS FOR CREATING AND MANAGING THE SAME
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Patent #:
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Issue Dt:
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05/20/2008
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Application #:
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10734958
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Filing Dt:
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12/11/2003
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Publication #:
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Pub Dt:
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06/30/2005
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Title:
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METHOD OF DYNAMICALLY ALLOCATING USAGE OF A SHARED RESOURCE
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Patent #:
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Issue Dt:
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01/06/2009
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Application #:
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10812854
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Filing Dt:
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03/29/2004
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Title:
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SYSTEMS, METHODS, AND COMPUTER-READABLE MEDIA FOR EXPEDITED ACCESS TO CONFERENCE CALLS
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Patent #:
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Issue Dt:
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09/01/2009
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Application #:
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10814595
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Filing Dt:
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03/31/2004
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Title:
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METHODS AND APPARATUS FOR CONDUCTING CONFERENCE CALLS USING A CONFERENCING SYSTEM ADAPTED TO OPERATE BETWEEN A CIRCUIT-SWITCHED NETWORK AND A PACKET-SWITCHED NETWORK
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Patent #:
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Issue Dt:
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03/04/2014
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Application #:
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11297807
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Filing Dt:
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12/07/2005
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Title:
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Method, system, and computer readable medium for translating and redirecting calls
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Patent #:
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Issue Dt:
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08/09/2011
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Application #:
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11382797
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Filing Dt:
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05/11/2006
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Title:
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COMPILATION, ANALYSIS, AND GRAPHIC REPRESENTATION OF CALL DATA
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Patent #:
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Issue Dt:
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09/15/2015
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Application #:
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11565680
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Filing Dt:
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12/01/2006
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Publication #:
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Pub Dt:
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03/27/2008
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Title:
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MAINTAINING A WORK SCHEDULE
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Patent #:
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Issue Dt:
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04/08/2014
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Application #:
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11673663
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Filing Dt:
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02/12/2007
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Title:
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AUTOMATIC SPEECH RECOGNITION TUNING MANAGEMENT
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Patent #:
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Issue Dt:
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07/28/2015
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Application #:
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11673665
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Filing Dt:
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02/12/2007
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Title:
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AUTOMATIC SPEECH RECOGNITION TAGGING
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Patent #:
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Issue Dt:
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04/21/2015
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Application #:
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11673667
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Filing Dt:
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02/12/2007
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Title:
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AUTOMATIC SPEECH RECOGNITION REPORTING
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Patent #:
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Issue Dt:
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03/11/2014
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Application #:
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11759659
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Filing Dt:
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06/07/2007
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Title:
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Method and Apparatus for Voice Recognition Unit Simulation
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Patent #:
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Issue Dt:
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10/28/2014
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11760021
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Filing Dt:
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06/08/2007
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Title:
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Real-Time Feedback of Survey Results
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Patent #:
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Issue Dt:
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11/15/2011
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11778884
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Filing Dt:
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07/17/2007
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Title:
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SYSTEM, METHOD, AND COMPUTER-READABLE MEDIUM FOR VERBAL CONTROL OF A CONFERENCE CALL
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Patent #:
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Issue Dt:
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02/07/2012
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Application #:
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11857544
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Filing Dt:
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09/19/2007
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Title:
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METHOD, MEDIUM, AND SYSTEM FOR PROVIDING LEADS TO AN AGENT IN EXCHANGE FOR CREDITS
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Patent #:
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Issue Dt:
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06/29/2010
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Application #:
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11926878
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Filing Dt:
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10/29/2007
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Title:
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SYSTEM, METHOD AND COMPUTER READABLE MEDIUM FOR PROVIDING NOTIFICATIONS
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Patent #:
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Issue Dt:
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02/03/2015
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Application #:
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11951394
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Filing Dt:
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12/06/2007
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Title:
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METHOD, SYSTEM AND COMPUTER-READABLE MEDIUM FOR MESSAGE NOTIFICATION DELIVERY
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Patent #:
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Issue Dt:
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01/01/2013
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Application #:
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11970588
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Filing Dt:
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01/08/2008
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Title:
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METHOD AND APPARATUS FOR ESTABLISHING A CONFERENCE CALL SESSION WITH A WIRELESS DEVICE
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Patent #:
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Issue Dt:
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11/26/2013
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Application #:
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12028082
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Filing Dt:
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02/08/2008
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Title:
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OPEN FRAMEWORK DEFINITION FOR SPEECH APPLICATION DESIGN
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Patent #:
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Issue Dt:
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10/21/2014
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Application #:
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12028093
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Filing Dt:
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02/08/2008
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Title:
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INTERACTIVE VOICE RESPONSE DATA COLLECTION OBJECT FRAMEWORK, VERTICAL BENCHMARKING, AND BOOTSTRAPPING ENGINE
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Patent #:
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Issue Dt:
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07/28/2015
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Application #:
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12028229
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Filing Dt:
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02/08/2008
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Title:
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REAL-TIME ADJUSTMENT FOR BETTER CALLER EXPERIENCE
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Patent #:
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Issue Dt:
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04/25/2017
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Application #:
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12028238
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Filing Dt:
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02/08/2008
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Title:
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REAL-TIME MONITORING OF CALLER EXPERIENCE FOR A GROUP OF STEPS IN A CALL FLOW
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Patent #:
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Issue Dt:
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03/19/2013
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Application #:
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12028248
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Filing Dt:
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02/08/2008
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Title:
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REAL-TIME MONITORING OF CALLER EXPERIENCE IN A CALL FLOW
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Patent #:
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Issue Dt:
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08/28/2012
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Application #:
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12054744
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Filing Dt:
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03/25/2008
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Title:
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INTERACTIVE TELEVISION OFFER PRESENTATIONS
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Patent #:
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Issue Dt:
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04/18/2017
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Application #:
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12058073
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Filing Dt:
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03/28/2008
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Title:
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SYSTEM, METHOD AND COMPUTER READABLE MEDIUM FOR CALL CENTER MANAGEMENT
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Patent #:
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Issue Dt:
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01/26/2016
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Application #:
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12107119
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Filing Dt:
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04/22/2008
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Title:
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AUTOMATIC SPEECH TAGGING SYSTEM AND METHOD THEREOF
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Patent #:
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Issue Dt:
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01/05/2016
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12107168
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04/22/2008
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Title:
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SYSTEM FOR RECEIVING AND PROCESSING MULTIMEDIA MESSAGES SENT TO A MOBILE DEVICE AND METHOD THEREOF
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11/15/2016
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12107175
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04/22/2008
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Title:
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07/26/2011
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12115203
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05/05/2008
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11/05/2009
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Title:
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METHOD AND SYSTEM FOR ESTABLISHING A SPATIAL STREET ADDRESS DATA SET
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10/23/2012
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12138463
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06/13/2008
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Title:
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MOBILE VOICE SELF SERVICE DEVICE AND METHOD THEREOF
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02/04/2014
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12138465
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06/13/2008
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Title:
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MOBILE CONTACTS OUTDIALER AND METHOD THEREOF
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08/15/2017
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12138469
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06/13/2008
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Title:
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PASSIVE OUTDIAL SUPPORT FOR MOBILE DEVICES VIA WAP PUSH OF AN MVSS URL
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10/12/2010
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12138473
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06/13/2008
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Title:
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REAL-TIME STREAMING PROTOCOL GATEWAY AND PROXY FOR SERVING AND CACHING STATIC MEDIA OVER A LOW BANDWIDTH CONNECTION
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04/14/2015
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12138474
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06/13/2008
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Title:
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MRCP RESOURCE ACCESS CONTROL MECHANISM FOR MOBILE DEVICES
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11/13/2012
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12138476
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06/13/2008
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Title:
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MOBILE VOICE SELF SERVICE SYSTEM
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04/14/2015
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12138478
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06/13/2008
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MRCP GATEWAY FOR MOBILE DEVICES
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09/16/2014
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12138479
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06/13/2008
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01/28/2014
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06/16/2008
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01/08/2013
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07/29/2008
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05/22/2012
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09/29/2008
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05/20/2014
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12241140
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09/30/2008
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SYSTEMS, METHODS, AND COMPUTER-READABLE MEDIA FOR EXPEDITED ACCESS TO CONFERENCE CALLS
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01/10/2012
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12247454
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10/08/2008
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04/08/2010
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02/11/2014
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11/25/2008
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11/13/2012
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01/14/2009
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12/03/2019
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02/24/2009
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09/13/2011
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03/26/2009
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SYSTEMS, METHODS, AND COMPUTER-READABLE MEDIUM FOR TRACKING, RECONCILING, AND REPORTING ON DTMF DATA AND VOICE DATA COMMUNICATED BETWEEN CALL CENTERS AND USERS
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11/12/2013
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05/01/2009
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08/23/2011
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07/21/2009
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METHODS AND APPARATUS FOR CONDUCTING CONFERENCE CALLS USING A CONFERENCING SYSTEM ADAPTED TO OPERATE BETWEEN A CIRCUIT-SWITCHED NETWORK AND A PACKET-SWITCHED NETWORK
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11/03/2015
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08/05/2009
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04/22/2014
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08/24/2009
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06/18/2013
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08/26/2009
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02/18/2014
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12575524
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10/08/2009
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03/28/2017
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02/23/2010
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11/07/2017
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12725711
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03/17/2010
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12/31/2013
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03/18/2010
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09/05/2017
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04/13/2010
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METHOD, APPARATUS AND COMPUTER PROGRAM TO PROVIDE ACCESS TO CLIENT RECORDS AND DATA RESOURCES
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10/30/2012
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04/23/2010
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SYSTEM, METHOD AND COMPUTER READABLE MEDIUM FOR PROVIDING NOTIFICATIONS
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07/01/2014
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04/30/2010
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SYSTEMS AND METHODS FOR CONFERENCING ENTERPRISE AND NON-ENTERPRISE CALLERS
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11/23/2021
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06/23/2010
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09/30/2014
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07/12/2010
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09/04/2012
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07/12/2010
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METHOD AND APPARATUS OF PROCESSING DATA DISPLAYED ON A MOBILE STATION INTERFACE BASED ON USER PREFERENCES
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01/07/2014
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10/14/2014
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12875596
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09/03/2010
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01/08/2020
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12977414
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12/23/2010
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12/24/2013
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12984802
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01/05/2011
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METHOD AND APPARATUS OF ANALYZING CUSTOMER CALL DATA AND RELATED CALL INFORMATION TO DETERMINE CALL CHARACTERISTICS
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03/03/2015
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13011518
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01/21/2011
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AGENT-ASSISTED AND DIRECTED WEB-CHANNEL CUSTOMER CARE APPARATUS, METHOD, AND COMPUTER PROGRAM
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08/27/2013
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13157660
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06/10/2011
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GLOBAL INTERPRETER/TRANSLATION SERVICES VIA CONFERENCE BRIDGE
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02/10/2015
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07/01/2011
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08/20/2013
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07/19/2011
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Title:
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METHODS AND APPARATUS FOR CONDUCTING CONFERENCE CALLS USING A CONFERENCING SYSTEM ADAPTED TO OPERATE BETWEEN A CIRCUIT-SWITCHED NETWORK AND A PACKET-SWITCHED NETWORK
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Patent #:
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Issue Dt:
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06/25/2013
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Application #:
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13188544
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Filing Dt:
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07/22/2011
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Title:
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SYSTEMS, METHODS, AND COMPUTER-READABLE MEDIUM FOR TRACKING, RECONCILING, AND REPORTING ON DTMF DATA AND VOICE DATA COMMUNICATED BETWEEN CALL CENTERS AND USERS
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Patent #:
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Issue Dt:
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09/29/2015
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Application #:
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13208075
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Filing Dt:
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08/11/2011
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Title:
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IMAGE CAPTURE TO ENFORCE REMOTE AGENT ADHERENCE
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Patent #:
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Issue Dt:
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07/22/2014
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Application #:
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13211831
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Filing Dt:
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08/17/2011
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Publication #:
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Pub Dt:
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02/21/2013
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Title:
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SCALABLE TRANSCODING FOR STREAMING AUDIO
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Patent #:
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Issue Dt:
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12/23/2014
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Application #:
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13220092
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Filing Dt:
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08/29/2011
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Title:
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METHOD AND APPARATUS FOR VOICE RECOGNITION UNIT SIMULATION
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Patent #:
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Issue Dt:
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03/24/2015
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Application #:
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13220271
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Filing Dt:
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08/29/2011
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Title:
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METHOD AND APPARATUS FOR VOICE RECOGNITION UNIT SIMULATION
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Patent #:
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Issue Dt:
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06/10/2014
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Application #:
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13232372
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Filing Dt:
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09/14/2011
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Title:
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METHOD AND APPARATUS OF PROVIDING NOTIFICATION SERVICES TO SMARTPHONE DEVICES
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Patent #:
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Issue Dt:
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02/19/2013
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Application #:
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13246092
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Filing Dt:
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09/27/2011
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Title:
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SYSTEM, METHOD AND COMPUTER-READABLE MEDIUM FOR VERBAL CONTROL OF A CONFERENCE CALL
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Patent #:
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Issue Dt:
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12/03/2013
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Application #:
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13269881
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Filing Dt:
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10/10/2011
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Title:
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CONSUMER CARE SYSTEM
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Patent #:
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Issue Dt:
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07/24/2018
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Application #:
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13273393
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Filing Dt:
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10/14/2011
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Title:
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CONTEXT AWARE TRANSACTIONS
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Patent #:
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Issue Dt:
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12/16/2014
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Application #:
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13273413
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Filing Dt:
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10/14/2011
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Title:
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CONTEXT AWARE TRANSACTIONS PERFORMED ON INTEGRATED SERVICE PLATFORMS
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Patent #:
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Issue Dt:
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07/02/2019
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Application #:
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13276444
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Filing Dt:
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10/19/2011
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Title:
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METHOD AND APPARATUS OF PROVIDING MESSAGING TO TARGETED LIFESTYLE SEGMENTS
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Patent #:
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Issue Dt:
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02/24/2015
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Application #:
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13279526
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Filing Dt:
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10/24/2011
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Title:
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METHOD AND APPARATUS OF PROVIDING A MOBILE PHONE NOTIFICATION SERVICE
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Patent #:
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Issue Dt:
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03/04/2014
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Application #:
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13279572
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Filing Dt:
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10/24/2011
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Title:
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METHOD AND APPARATUS OF PROVIDING LIVE SUPPORT SERVICE IN A NOTIFICATION SYSTEM
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Patent #:
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Issue Dt:
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08/06/2019
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Application #:
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13312019
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Filing Dt:
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12/06/2011
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Title:
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METHOD AND APPARATUS OF PROVIDING ENHANCED AUTHENTICATION AND SECURITY FOR FINANCIAL INSTITUTION TRANSACTIONS
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Patent #:
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Issue Dt:
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03/25/2014
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Application #:
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13329812
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Filing Dt:
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12/19/2011
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Title:
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METHOD AND APPARATUS OF APPLYING CALL SUPPRESSION MEASURES TO RESTRICT PHONE CALLS
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Patent #:
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Issue Dt:
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11/10/2015
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Application #:
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13334868
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Filing Dt:
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12/22/2011
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Publication #:
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Pub Dt:
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10/24/2013
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Title:
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INTEGRATED CALL CAPTURE FOR STREAMING AUDIO
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Patent #:
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Issue Dt:
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06/25/2013
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Application #:
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13342601
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Filing Dt:
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01/03/2012
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Title:
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METHOD, MEDIUM, AND SYSTEM FOR PROVIDING LEADS TO AN AGENT IN EXCHANGE FOR CREDITS
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Patent #:
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Issue Dt:
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05/12/2015
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Application #:
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13359747
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Filing Dt:
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01/27/2012
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Title:
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SYSTEM AND METHOD FOR PROVIDING SMS MESSAGE SERVICES FROM MULTIPLE ORIGINATORS USING A SHARED SHORTCODE
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Patent #:
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Issue Dt:
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04/08/2014
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Application #:
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13359756
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Filing Dt:
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01/27/2012
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Title:
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SYSTEM AND METHOD FOR IDENTIFYING SMS MESSAGES FROM MULTIPLE ORIGINATORS USING A SHARED SHORTCODE
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Patent #:
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Issue Dt:
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02/02/2016
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Application #:
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13373710
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Filing Dt:
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11/28/2011
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Title:
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SERVICES VIA A CONFERENCE BRIDGE
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Patent #:
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Issue Dt:
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01/13/2015
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Application #:
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13402457
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Filing Dt:
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02/22/2012
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Title:
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INTERNET SIP REGISTRATION/PROXY SERVICE FOR AUDIO CONFERENCING
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Patent #:
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Issue Dt:
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09/15/2015
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Application #:
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13402506
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Filing Dt:
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02/22/2012
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Title:
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INTERNET SIP REGISTRATION/PROXY SERVICE FOR AUDIO CONFERENCING
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Patent #:
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Issue Dt:
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03/25/2014
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Application #:
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13415436
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Filing Dt:
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03/08/2012
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Title:
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PERFORMING AUTOMATED EVENT SERVICES TO REGISTERED END USERS
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Patent #:
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Issue Dt:
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11/26/2013
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Application #:
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13452304
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Filing Dt:
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04/20/2012
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Title:
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CONFERENCE CALL INFORMATION SHARING VIA INTERACTION WITH SOCIAL NETWORKING DATA
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Patent #:
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Issue Dt:
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06/03/2014
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Application #:
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13454242
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Filing Dt:
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04/24/2012
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Title:
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DO NOT CALL REGISTRY DATABASE ACCESS SYSTEM
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Patent #:
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Issue Dt:
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09/09/2014
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Application #:
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13473148
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Filing Dt:
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05/16/2012
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Publication #:
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Pub Dt:
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11/21/2013
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Title:
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SYSTEM AND METHOD FOR DETERMINING A RESPONSIBLE SERVICE AREA FOR A SERVICE REQUEST CALL
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Patent #:
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Issue Dt:
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07/28/2015
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Application #:
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13482555
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Filing Dt:
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05/29/2012
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Title:
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CONTROLLING A CROWD OF MULTIPLE MOBILE STATION DEVICES
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Patent #:
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Issue Dt:
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05/05/2015
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Application #:
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13482616
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Filing Dt:
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05/29/2012
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Title:
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CONTROLLING A CROWD OF MULTIPLE MOBILE STATION DEVICES
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Patent #:
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Issue Dt:
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07/08/2014
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Application #:
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13532850
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Filing Dt:
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06/26/2012
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Title:
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OPTIMIZING ON-PREMISE CONFERENCING SOLUTIONS
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Patent #:
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Issue Dt:
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10/01/2013
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Application #:
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13585440
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Filing Dt:
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08/14/2012
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Title:
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METHOD AND APPARATUS OF PROCESSING DATA DISPLAYED ON A MOBILE STATION INTERFACE BASED ON USER PREFERENCES
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Patent #:
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Issue Dt:
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06/02/2015
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Application #:
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13596333
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Filing Dt:
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08/28/2012
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Title:
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INTELLIGENT INTERACTIVE VOICE RESPONSE SYSTEM FOR PROCESSING CUSTOMER COMMUNICATIONS
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