Total properties:
375
Page
4
of
4
Pages:
1 2 3 4 |
|
|
|
Patent #:
|
|
Issue Dt:
|
03/25/2014
|
Application #:
|
12701906
|
Filing Dt:
|
02/08/2010
|
|
Publication #:
|
|
Pub Dt:
|
08/11/2011
| | | | |
|
Title:
|
PORTABLE CONTINUITY OBJECT
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
01/08/2013
|
Application #:
|
12702044
|
Filing Dt:
|
02/08/2010
|
|
Publication #:
|
|
Pub Dt:
|
08/11/2011
| | | | |
|
Title:
|
SYSTEM FOR INDICATING PRIORITY LEVELS FOR TRANSACTION AND TASK ENGAGEMENT IN A CALL CENTER
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
04/24/2018
|
Application #:
|
12710544
|
Filing Dt:
|
02/23/2010
|
|
Publication #:
|
|
Pub Dt:
|
10/21/2010
| | | | |
|
Title:
|
Pacing in Knowledge Worker Engagement
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
03/17/2015
|
Application #:
|
12712935
|
Filing Dt:
|
02/25/2010
|
|
Publication #:
|
|
Pub Dt:
|
08/25/2011
| | | | |
|
Title:
|
Proxy Media Service for Digital Telephony
|
|
|
|
|
Patent #:
|
NONE
|
Issue Dt:
|
|
Application #:
|
12713806
|
Filing Dt:
|
02/26/2010
|
|
Publication #:
|
|
Pub Dt:
|
09/01/2011
| | | | |
|
Title:
|
Voice Response Processing
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
01/14/2014
|
Application #:
|
12721112
|
Filing Dt:
|
03/10/2010
|
|
Publication #:
|
|
Pub Dt:
|
07/01/2010
| | | | |
|
Title:
|
Method and Apparatus for Creating and Distributing COST Telephony-Switching Functionality within an IP Network
|
|
|
|
|
Patent #:
|
NONE
|
Issue Dt:
|
|
Application #:
|
12724629
|
Filing Dt:
|
03/16/2010
|
|
Publication #:
|
|
Pub Dt:
|
07/08/2010
| | | | |
|
Title:
|
DETERMINING PRESENCE FOR INTERACTION ROUTING
|
|
|
|
|
Patent #:
|
NONE
|
Issue Dt:
|
|
Application #:
|
12755580
|
Filing Dt:
|
04/07/2010
|
|
Publication #:
|
|
Pub Dt:
|
08/05/2010
| | | | |
|
Title:
|
E-Mail Client with Programmable Address Attributes
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
01/29/2013
|
Application #:
|
12844192
|
Filing Dt:
|
07/27/2010
|
|
Publication #:
|
|
Pub Dt:
|
02/02/2012
| | | | |
|
Title:
|
COLLABORATION SYSTEM AND METHOD
|
|
|
|
|
Patent #:
|
NONE
|
Issue Dt:
|
|
Application #:
|
12893316
|
Filing Dt:
|
09/29/2010
|
|
Publication #:
|
|
Pub Dt:
|
12/29/2011
| | | | |
|
Title:
|
Network-Based Information and Advertising System
|
|
|
|
|
Patent #:
|
NONE
|
Issue Dt:
|
|
Application #:
|
12894483
|
Filing Dt:
|
09/30/2010
|
|
Publication #:
|
|
Pub Dt:
|
01/12/2012
| | | | |
|
Title:
|
System for Information and Function Retrieval
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
09/08/2015
|
Application #:
|
12894692
|
Filing Dt:
|
09/30/2010
|
|
Publication #:
|
|
Pub Dt:
|
04/05/2012
| | | | |
|
Title:
|
Automated Call Center Software Build Generator
|
|
|
|
|
Patent #:
|
NONE
|
Issue Dt:
|
|
Application #:
|
12910179
|
Filing Dt:
|
10/22/2010
|
|
Publication #:
|
|
Pub Dt:
|
04/26/2012
| | | | |
|
Title:
|
System for Rating Agents and Customers for Use in Profile Compatibility Routing
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
01/28/2014
|
Application #:
|
12942328
|
Filing Dt:
|
11/09/2010
|
|
Publication #:
|
|
Pub Dt:
|
05/10/2012
| | | | |
|
Title:
|
SYSTEM FOR DETERMINING PRESENCE OF AND AUTHORIZING A QUORUM TO TRANSACT BUSINESS OVER A NETWORK
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
04/24/2018
|
Application #:
|
12946085
|
Filing Dt:
|
11/15/2010
|
|
Publication #:
|
|
Pub Dt:
|
05/17/2012
| | | | |
|
Title:
|
Method for Interacting with a Multimedia Presentation Served by an Interactive Response Unit
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
01/23/2018
|
Application #:
|
12984365
|
Filing Dt:
|
01/04/2011
|
|
Publication #:
|
|
Pub Dt:
|
03/29/2012
| | | | |
|
Title:
|
System for Initiating Interactive Communication in Response to Audio Codes
|
|
|
|
|
Patent #:
|
NONE
|
Issue Dt:
|
|
Application #:
|
13018880
|
Filing Dt:
|
02/01/2011
|
|
Publication #:
|
|
Pub Dt:
|
08/02/2012
| | | | |
|
Title:
|
Methods and Apparatus for Managing Interaction Processing
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
01/24/2017
|
Application #:
|
13045220
|
Filing Dt:
|
03/10/2011
|
|
Publication #:
|
|
Pub Dt:
|
07/28/2011
| | | | |
|
Title:
|
METHOD FOR IMPLEMENTING AND EXECUTING COMMUNICATION CENTER ROUTING STRATEGIES REPRESENTED IN EXTENSIBLE MARKUP LANGUAGE
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
05/12/2015
|
Application #:
|
13090205
|
Filing Dt:
|
04/19/2011
|
|
Publication #:
|
|
Pub Dt:
|
11/24/2011
| | | | |
|
Title:
|
METHOD AND APPARATUS FOR OPTIMIZING RESPONSE TIME TO EVENTS IN QUEUE
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
10/13/2015
|
Application #:
|
13159885
|
Filing Dt:
|
06/14/2011
|
|
Publication #:
|
|
Pub Dt:
|
12/20/2012
| | | | |
|
Title:
|
Context Aware Interaction
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
07/21/2015
|
Application #:
|
13196304
|
Filing Dt:
|
08/02/2011
|
|
Publication #:
|
|
Pub Dt:
|
02/07/2013
| | | | |
|
Title:
|
Hands-Free Voice/Video Session Initiation Using Face Detection
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
11/19/2013
|
Application #:
|
13215982
|
Filing Dt:
|
08/23/2011
|
|
Publication #:
|
|
Pub Dt:
|
02/28/2013
| | | | |
|
Title:
|
METHOD FOR AUTOMATED HANDLING OF OUTBOUND CONTACTS REQUIRING ASSURED CONNECTION TO A LIVE AGENT
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
05/07/2013
|
Application #:
|
13233440
|
Filing Dt:
|
09/15/2011
|
|
Publication #:
|
|
Pub Dt:
|
02/02/2012
| | | | |
|
Title:
|
Distributed Hardware/Software System for Managing Agent Status in a Communication Center
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
10/04/2016
|
Application #:
|
13238499
|
Filing Dt:
|
09/21/2011
|
|
Publication #:
|
|
Pub Dt:
|
03/21/2013
| | | | |
|
Title:
|
GRAPHICAL MENU BUILDER FOR ENCODING APPLICATIONS IN AN IMAGE
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
06/05/2018
|
Application #:
|
13243464
|
Filing Dt:
|
09/23/2011
|
|
Publication #:
|
|
Pub Dt:
|
03/28/2013
| | | | |
|
Title:
|
Universal Connection Station
|
|
|
|
|
Patent #:
|
NONE
|
Issue Dt:
|
|
Application #:
|
13269499
|
Filing Dt:
|
10/07/2011
|
|
Publication #:
|
|
Pub Dt:
|
04/11/2013
| | | | |
|
Title:
|
Enterprise Interaction Management Methods and Apparatus
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
09/09/2014
|
Application #:
|
13270749
|
Filing Dt:
|
10/11/2011
|
|
Publication #:
|
|
Pub Dt:
|
04/11/2013
| | | | |
|
Title:
|
METHOD FOR INTERACTING WITH A GROUP OF INDIVIDUALS AS A SINGLE CONTACT
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
07/11/2017
|
Application #:
|
13293575
|
Filing Dt:
|
11/10/2011
|
|
Publication #:
|
|
Pub Dt:
|
05/16/2013
| | | | |
|
Title:
|
System for Interacting with a Web Visitor
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
11/04/2014
|
Application #:
|
13356996
|
Filing Dt:
|
01/24/2012
|
|
Publication #:
|
|
Pub Dt:
|
07/25/2013
| | | | |
|
Title:
|
SERVICE CONTROL POINT FUNTIONALITY IMPLEMENTED AT COMMUNICATION ENDPOINTS
|
|
|
|
|
Patent #:
|
NONE
|
Issue Dt:
|
|
Application #:
|
13424988
|
Filing Dt:
|
03/20/2012
|
|
Publication #:
|
|
Pub Dt:
|
09/26/2013
| | | | |
|
Title:
|
Method for Converging Telephone Number and IP Address
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
11/04/2014
|
Application #:
|
13459820
|
Filing Dt:
|
04/30/2012
|
|
Publication #:
|
|
Pub Dt:
|
10/31/2013
| | | | |
|
Title:
|
Method for Simulating Screen Sharing for Multiple Applications Running Concurrently on a Mobile Platform
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
08/05/2014
|
Application #:
|
13461302
|
Filing Dt:
|
05/01/2012
|
|
Publication #:
|
|
Pub Dt:
|
08/23/2012
| | | | |
|
Title:
|
SYSTEM AND METHODS FOR PREDICTING FUTURE AGENT READINESS FOR HANDLING AN INTERACTION IN A CALL CENTER
|
|
|
|
|
Patent #:
|
NONE
|
Issue Dt:
|
|
Application #:
|
13472059
|
Filing Dt:
|
05/15/2012
|
|
Publication #:
|
|
Pub Dt:
|
09/06/2012
| | | | |
|
Title:
|
System for Automatic Assignment of Agents in Inbound and Outbound Campaigns
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
05/06/2014
|
Application #:
|
13537681
|
Filing Dt:
|
06/29/2012
|
|
Publication #:
|
|
Pub Dt:
|
10/25/2012
| | | | |
|
Title:
|
System and Methods for Integrating Short Message Service Messaging with Contact Center Applications
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
01/03/2017
|
Application #:
|
13571285
|
Filing Dt:
|
08/09/2012
|
|
Publication #:
|
|
Pub Dt:
|
02/13/2014
| | | | |
|
Title:
|
SYSTEM AND METHOD FOR COMMUNICATION SPREAD ACROSS MULTIPLE PHYSICAL LAYER CHANNELS
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
07/29/2014
|
Application #:
|
13606792
|
Filing Dt:
|
09/07/2012
|
|
Publication #:
|
|
Pub Dt:
|
03/13/2014
| | | | |
|
Title:
|
METHOD OF DISTRIBUTED AGGREGATION IN A CALL CENTER
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
02/23/2016
|
Application #:
|
13607592
|
Filing Dt:
|
09/07/2012
|
|
Publication #:
|
|
Pub Dt:
|
03/13/2014
| | | | |
|
Title:
|
DYNAMIC MANAGEMENT AND REDISTRIBUTION OF CONTACT CENTER MEDIA TRAFFIC
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
10/06/2015
|
Application #:
|
13622118
|
Filing Dt:
|
09/18/2012
|
|
Publication #:
|
|
Pub Dt:
|
04/04/2013
| | | | |
|
Title:
|
System to Deploy a Disaster-Proof Geographically-Distributed Call Center
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
07/14/2015
|
Application #:
|
13625566
|
Filing Dt:
|
09/24/2012
|
|
Publication #:
|
|
Pub Dt:
|
01/24/2013
| | | | |
|
Title:
|
Method for Assembling a Business Process and for Orchestrating the Process Based on Process Beneficiary Information
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
06/16/2015
|
Application #:
|
13625814
|
Filing Dt:
|
09/24/2012
|
|
Publication #:
|
|
Pub Dt:
|
05/30/2013
| | | | |
|
Title:
|
SYSTEM FOR ROUTING INTERACTIONS USING BIO-PERFORMANCE ATTRIBUTES OF PERSONS AS DYNAMIC INPUT
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
01/01/2019
|
Application #:
|
13646642
|
Filing Dt:
|
10/05/2012
|
|
Publication #:
|
|
Pub Dt:
|
05/09/2013
| | | | |
|
Title:
|
CUSTOMER-CONTROLLED RECORDING
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
12/08/2015
|
Application #:
|
13652314
|
Filing Dt:
|
10/15/2012
|
|
Publication #:
|
|
Pub Dt:
|
05/23/2013
| | | | |
|
Title:
|
SYSTEM FOR SCHEDULING ROUTING RULES IN A CONTACT CENTER BASED ON FORCASTED AND ACTUAL INTERACTION LOAD AND STAFFING REQUIREMENTS
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
09/22/2015
|
Application #:
|
13658768
|
Filing Dt:
|
10/23/2012
|
|
Publication #:
|
|
Pub Dt:
|
06/06/2013
| | | | |
|
Title:
|
TRUST CONFERENCING APPARATUS AND METHODS IN DIGITAL COMMUNICATION
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
03/31/2015
|
Application #:
|
13668048
|
Filing Dt:
|
11/02/2012
|
|
Publication #:
|
|
Pub Dt:
|
05/08/2014
| | | | |
|
Title:
|
SYSTEM AND METHOD FOR EXPOSING CUSTOMER AVAILABILITY TO CONTACT CENTER AGENTS
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
11/04/2014
|
Application #:
|
13668175
|
Filing Dt:
|
11/02/2012
|
|
Publication #:
|
|
Pub Dt:
|
03/13/2014
| | | | |
|
Title:
|
SYSTEM AND METHOD FOR MANAGING TRAFFIC BURSTS FOR A PLURALITY OF TENANTS
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
09/22/2015
|
Application #:
|
13668200
|
Filing Dt:
|
11/02/2012
|
|
Publication #:
|
|
Pub Dt:
|
03/13/2014
| | | | |
|
Title:
|
SYSTEM AND METHOD FOR MANAGING TRAFFIC BURSTS ON A PER TENANT BASIS
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
09/08/2015
|
Application #:
|
13669288
|
Filing Dt:
|
11/05/2012
|
|
Publication #:
|
|
Pub Dt:
|
05/08/2014
| | | | |
|
Title:
|
SYSTEM AND METHOD FOR OUT-OF-BAND COMMUNICATION WITH CONTACT CENTERS
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
08/18/2015
|
Application #:
|
13669384
|
Filing Dt:
|
11/05/2012
|
|
Publication #:
|
|
Pub Dt:
|
05/08/2014
| | | | |
|
Title:
|
SYSTEM AND METHOD FOR WEB-BASED REAL TIME COMMUNICATION WITH CONTACT CENTERS
|
|
|
|
|
Patent #:
|
NONE
|
Issue Dt:
|
|
Application #:
|
13671558
|
Filing Dt:
|
11/08/2012
|
|
Publication #:
|
|
Pub Dt:
|
05/23/2013
| | | | |
|
Title:
|
PERSONAL DESKTOP ROUTER
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
02/20/2018
|
Application #:
|
13672572
|
Filing Dt:
|
11/08/2012
|
|
Publication #:
|
|
Pub Dt:
|
05/08/2014
| | | | |
|
Title:
|
SCALABLE APPROACH TO AGENT-GROUP STATE MAINTENANCE IN A CONTACT CENTER
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
09/05/2017
|
Application #:
|
13672594
|
Filing Dt:
|
11/08/2012
|
|
Publication #:
|
|
Pub Dt:
|
05/08/2014
| | | | |
|
Title:
|
SYSTEM AND METHOD OF DISTRIBUTED MAINTENANCE OF CONTACT CENTER STATE
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
03/22/2016
|
Application #:
|
13672625
|
Filing Dt:
|
11/08/2012
|
|
Publication #:
|
|
Pub Dt:
|
05/08/2014
| | | | |
|
Title:
|
METHOD OF CONTROLLING SESSION INITIATION PROTOCOL SESSIONS WITH STATE CHARTS
|
|
|
|
|
Patent #:
|
NONE
|
Issue Dt:
|
|
Application #:
|
13673873
|
Filing Dt:
|
11/09/2012
|
|
Publication #:
|
|
Pub Dt:
|
06/06/2013
| | | | |
|
Title:
|
METHOD AND APPARATUS FOR OPTIMIZING RESPONSE TIME TO EVENTS IN QUEUE
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
02/20/2018
|
Application #:
|
13681417
|
Filing Dt:
|
11/19/2012
|
|
Publication #:
|
|
Pub Dt:
|
05/22/2014
| | | | |
|
Title:
|
BEST MATCH INTERACTION SET ROUTING
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
07/12/2016
|
Application #:
|
13681420
|
Filing Dt:
|
11/19/2012
|
|
Publication #:
|
|
Pub Dt:
|
05/22/2014
| | | | |
|
Title:
|
SYSTEM AND METHOD FOR CONTACT CENTER ACTIVITY ROUTING BASED ON AGENT PREFERENCES
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
10/25/2016
|
Application #:
|
13682679
|
Filing Dt:
|
11/20/2012
|
|
Publication #:
|
|
Pub Dt:
|
05/22/2014
| | | | |
|
Title:
|
Distributed Aggregation for Contact Center Agent-Groups On Sliding Interval
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
09/10/2019
|
Application #:
|
13682728
|
Filing Dt:
|
11/20/2012
|
|
Publication #:
|
|
Pub Dt:
|
05/22/2014
| | | | |
|
Title:
|
Distributed Aggregation for Contact Center Agent-Groups On Growing Interval
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
06/06/2017
|
Application #:
|
13684053
|
Filing Dt:
|
11/21/2012
|
|
Publication #:
|
|
Pub Dt:
|
05/22/2014
| | | | |
|
Title:
|
DYNAMIC RECOMMENDATION OF ROUTING RULES FOR CONTACT CENTER USE
|
|
|
|
|
Patent #:
|
NONE
|
Issue Dt:
|
|
Application #:
|
13685666
|
Filing Dt:
|
11/26/2012
|
|
Publication #:
|
|
Pub Dt:
|
05/29/2014
| | | | |
|
Title:
|
OUTBOUND DIALING PACE
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
03/25/2014
|
Application #:
|
13686785
|
Filing Dt:
|
11/27/2012
|
|
Title:
|
LOCATION-BASED CALL INITIATION
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
03/06/2018
|
Application #:
|
13689750
|
Filing Dt:
|
11/29/2012
|
|
Publication #:
|
|
Pub Dt:
|
05/29/2014
| | | | |
|
Title:
|
WORKLOAD DISTRIBUTION WITH RESOURCE AWARENESS
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
07/01/2014
|
Application #:
|
13689753
|
Filing Dt:
|
11/30/2012
|
|
Publication #:
|
|
Pub Dt:
|
06/26/2014
| | | | |
|
Title:
|
SYSTEM AND METHOD FOR TESTING AND DEPLOYING RULES
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
05/31/2016
|
Application #:
|
13705120
|
Filing Dt:
|
12/04/2012
|
|
Publication #:
|
|
Pub Dt:
|
06/27/2013
| | | | |
|
Title:
|
SYSTEM FOR INDICATING PRIORITY LEVELS FOR TRANSACTION AND TASK ENGAGEMENT IN A CALL CENTER
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
11/15/2016
|
Application #:
|
13708915
|
Filing Dt:
|
12/07/2012
|
|
Publication #:
|
|
Pub Dt:
|
06/12/2014
| | | | |
|
Title:
|
SYSTEM AND METHOD FOR SOCIAL MESSAGE CLASSIFICATION BASED ON INFLUENCE
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
03/29/2016
|
Application #:
|
13708921
|
Filing Dt:
|
12/07/2012
|
|
Publication #:
|
|
Pub Dt:
|
06/12/2014
| | | | |
|
Title:
|
CROSS-CHANNEL CONVERSATIONS WITH CONTEXT AWARE TRANSITION BETWEEN CHANNELS
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
11/01/2016
|
Application #:
|
13711463
|
Filing Dt:
|
12/11/2012
|
|
Publication #:
|
|
Pub Dt:
|
06/12/2014
| | | | |
|
Title:
|
CONTACT CENTER SESSION PRESERVATION
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
04/07/2015
|
Application #:
|
13711480
|
Filing Dt:
|
12/11/2012
|
|
Publication #:
|
|
Pub Dt:
|
06/12/2014
| | | | |
|
Title:
|
CONTACT CENTER RECORDING SERVICE
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
06/30/2015
|
Application #:
|
13715975
|
Filing Dt:
|
12/14/2012
|
|
Title:
|
METHODS AND APPARATUS FOR ENHANCING WIRELESS DATA NETWORK TELEPHONY, INCLUDING QUALITY OF SERVICE MONITORING AND CONTROL
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
11/04/2014
|
Application #:
|
13717689
|
Filing Dt:
|
12/17/2012
|
|
Publication #:
|
|
Pub Dt:
|
08/15/2013
| | | | |
|
Title:
|
COLLABORATION SYSTEM AND METHOD
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
01/13/2015
|
Application #:
|
13734870
|
Filing Dt:
|
01/04/2013
|
|
Publication #:
|
|
Pub Dt:
|
07/25/2013
| | | | |
|
Title:
|
METHOD AND SYSTEM FOR PROPAGATING STATISTICS BETWEEN FEDERATED CONTACT CENTER SITES FOR USE IN EVENT DISTRIBUTION
|
|
|
|
|
Patent #:
|
NONE
|
Issue Dt:
|
|
Application #:
|
13753376
|
Filing Dt:
|
01/29/2013
|
|
Publication #:
|
|
Pub Dt:
|
07/31/2014
| | | | |
|
Title:
|
SYSTEM AND METHOD FOR PINNABLE CHAT MESSAGE
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
02/26/2019
|
Application #:
|
13753387
|
Filing Dt:
|
01/29/2013
|
|
Publication #:
|
|
Pub Dt:
|
07/31/2014
| | | | |
|
Title:
|
SYSTEM AND METHOD FOR IN-AIR CUSTOMER SERVICE
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
09/22/2015
|
Application #:
|
13753415
|
Filing Dt:
|
01/29/2013
|
|
Publication #:
|
|
Pub Dt:
|
07/31/2014
| | | | |
|
Title:
|
COACHING WITH COLLABORATIVE EDITING
|
|
|
|
|
Patent #:
|
NONE
|
Issue Dt:
|
|
Application #:
|
13753443
|
Filing Dt:
|
01/29/2013
|
|
Publication #:
|
|
Pub Dt:
|
03/13/2014
| | | | |
|
Title:
|
SYSTEM AND METHOD FOR DYNAMIC CONFIGURATION OF CONTACT CENTERS VIA TEMPLATES
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
12/12/2017
|
Application #:
|
13756492
|
Filing Dt:
|
01/31/2013
|
|
Publication #:
|
|
Pub Dt:
|
10/10/2013
| | | | |
|
Title:
|
METHOD FOR PROCESSING A CUSTOMER REQUEST THROUGH A PLURALITY OF COMMUNICATION INTERFACES AND FOR SUPERVISING SUCH PROCESSING
|
|
