USPTO Assignments on the Web

	United States Patent and Trademark Office
	Home\|Site Index\|Search\|Guides\|Contacts\|eBusiness\|eBiz alerts\|News\|Help

Patent Assignment Details

NOTE:Results display only for issued patents and published applications. For pending or abandoned applications please consult USPTO staff.

Reel/Frame:	026381/0985			Pages:	4
		Recorded:	06/02/2011
Attorney Dkt #:	77145-010
Conveyance:	CHANGE OF NAME (SEE DOCUMENT FOR DETAILS).

Total properties: 14

Patent #:	8094803	Issue Dt:	01/10/2012	Application #:	11131486	Filing Dt:	05/18/2005
Publication #:	US20060262919	Pub Dt:	11/23/2006
Title:	METHOD AND SYSTEM FOR ANALYZING SEPARATED VOICE DATA OF A TELEPHONIC COMMUNICATION BETWEEN A CUSTOMER AND A CONTACT CENTER BY APPLYING A PSYCHOLOGICAL BEHAVIORAL MODEL THERETO

Patent #:	7995717	Issue Dt:	08/09/2011	Application #:	11131850	Filing Dt:	05/18/2005
Publication #:	US20060262920	Pub Dt:	11/23/2006
Title:	METHOD AND SYSTEM FOR ANALYZING SEPARATED VOICE DATA OF A TELEPHONIC COMMUNICATION BETWEEN A CUSTOMER AND A CONTACT CENTER BY APPLYING A PSYCHOLOGICAL BEHAVIORAL MODEL THERETO

Patent #:	8094790	Issue Dt:	01/10/2012	Application #:	11365432	Filing Dt:	03/01/2006
Publication #:	US20060265090	Pub Dt:	11/23/2006
Title:	METHOD AND SOFTWARE FOR TRAINING A CUSTOMER SERVICE REPRESENTATIVE BY ANALYSIS OF A TELEPHONIC INTERACTION BETWEEN A CUSTOMER AND A CONTACT CENTER

Patent #:	NONE	Issue Dt:		Application #:	11731462	Filing Dt:	03/30/2007
Publication #:	US20080240404	Pub Dt:	10/02/2008
Title:	Method and system for aggregating and analyzing data relating to an interaction between a customer and a contact center agent

Patent #:	8718262	Issue Dt:	05/06/2014	Application #:	11731478	Filing Dt:	03/30/2007
Publication #:	US20080240376	Pub Dt:	10/02/2008
Title:	Method and system for automatically routing a telephonic communication base on analytic attributes associated with prior telephonic communication

Patent #:	7869586	Issue Dt:	01/11/2011	Application #:	11731497	Filing Dt:	03/30/2007
Publication #:	US20080240405	Pub Dt:	10/02/2008
Title:	METHOD AND SYSTEM FOR AGGREGATING AND ANALYZING DATA RELATING TO A PLURALITY OF INTERACTIONS BETWEEN A CUSTOMER AND A CONTACT CENTER AND GENERATING BUSINESS PROCESS ANALYTICS

Patent #:	8023639	Issue Dt:	09/20/2011	Application #:	12079685	Filing Dt:	03/28/2008
Publication #:	US20080260128	Pub Dt:	10/23/2008
Title:	METHOD AND SYSTEM DETERMINING THE COMPLEXITY OF A TELEPHONIC COMMUINCATION RECEIVED BY A CONTACT CENTER

Patent #:	8078464	Issue Dt:	12/13/2011	Application #:	12079721	Filing Dt:	03/28/2008
Publication #:	US20080262844	Pub Dt:	10/23/2008
Title:	METHOD AND SYSTEM FOR ANALYZING SEPARATED VOICE DATA OF A TELEPHONIC COMMUNICATION TO DETERMINE THE GENDER OF THE COMMUNICANT

Patent #:	NONE	Issue Dt:		Application #:	12079827	Filing Dt:	03/28/2008
Publication #:	US20080262904	Pub Dt:	10/23/2008
Title:	Method and system for automatically monitoring contact center performance

Patent #:	9225841	Issue Dt:	12/29/2015	Application #:	12079828	Filing Dt:	03/28/2008
Publication #:	US20080260122	Pub Dt:	10/23/2008
Title:	Method and system for selecting and navigating to call examples for playback or analysis

Patent #:	8611523	Issue Dt:	12/17/2013	Application #:	12286168	Filing Dt:	09/29/2008
Publication #:	US20090103708	Pub Dt:	04/23/2009
Title:	METHODS AND SYSTEMS FOR DETERMINING SEGMENTS OF A TELEPHONIC COMMUNICATION BETWEEN A CUSTOMER AND A CONTACT CENTER TO CLASSIFY EACH SEGMENT OF THE COMMUNICATION, ASSESS NEGOTIATIONS, AND AUTOMATE SETUP TIME CALCULATION

Patent #:	10419611	Issue Dt:	09/17/2019	Application #:	12286169	Filing Dt:	09/29/2008
Publication #:	US20090103709	Pub Dt:	04/23/2009
Title:	SYSTEM AND METHODS FOR DETERMINING TRENDS IN ELECTRONIC COMMUNICATIONS

Patent #:	8170195	Issue Dt:	05/01/2012	Application #:	12286248	Filing Dt:	09/29/2008
Publication #:	US20090103698	Pub Dt:	04/23/2009
Title:	METHODS AND SYSTEMS FOR VERIFYING TYPED OBJECTS OR SEGMENTS OF A TELEPHONIC COMMUNICATION BETWEEN A CUSTOMER AND A CONTACT CENTER

Patent #:	NONE	Issue Dt:		Application #:	12286256	Filing Dt:	09/29/2008
Publication #:	US20090103699	Pub Dt:	04/23/2009
Title:	Methods and systems for determining customer hang-up during a telephonic communication between a customer and a contact center

Assignor

Exec Dt:

05/31/2011

Assignee

150 FIELD DRIVE

SUITE 250

LAKE FOREST, ILLINOIS 60045

Correspondence name and address
	KELLY WALSH, MCDERMOTT WILL & EMERY LLP
	227 W. MONROE STREET
	SUITE 4400
	CHICAGO, IL 60606-5096

Search Results as of: 06/04/2024 05:50 PM

If you have any comments or questions concerning the data displayed, contact PRD / Assignments at 571-272-3350. v.2.6

Web interface last modified: August 25, 2017 v.2.6