Total properties:
121
Page
1
of
2
Pages:
1 2
|
|
Patent #:
|
|
Issue Dt:
|
11/01/1988
|
Application #:
|
07002691
|
Filing Dt:
|
01/12/1987
|
Title:
|
TELEPHONE ANSWERING MACHINE WITH DIGIAL STORAGE OF ANNOUNCEMENTS AND MESSAGES
|
|
|
Patent #:
|
|
Issue Dt:
|
01/19/1988
|
Application #:
|
07003643
|
Filing Dt:
|
03/09/1987
|
Title:
|
RING SIGNAL DISCRIMINATOR
|
|
|
Patent #:
|
|
Issue Dt:
|
05/03/1988
|
Application #:
|
07008344
|
Filing Dt:
|
01/29/1987
|
Title:
|
CURRENT SOURCE AND OFF-HOOK DETECTOR
|
|
|
Patent #:
|
|
Issue Dt:
|
05/03/1988
|
Application #:
|
07014015
|
Filing Dt:
|
02/12/1987
|
Title:
|
TELEPHONE LOOP CURRENT MODULATOR
|
|
|
Patent #:
|
|
Issue Dt:
|
01/10/1989
|
Application #:
|
07062944
|
Filing Dt:
|
06/16/1987
|
Title:
|
CUSTOMER ACCOUNT ONLINE SERVICING SYSTEM
|
|
|
Patent #:
|
|
Issue Dt:
|
01/16/1990
|
Application #:
|
07287008
|
Filing Dt:
|
12/20/1988
|
Title:
|
METHOD AND APPARATUS FOR CUSTOMER ACCOUNT SERVICING
|
|
|
Patent #:
|
|
Issue Dt:
|
12/03/1991
|
Application #:
|
07478619
|
Filing Dt:
|
02/12/1990
|
Title:
|
METHOD FOR AVOIDING CALL BLOCKING
|
|
|
Patent #:
|
|
Issue Dt:
|
11/17/1992
|
Application #:
|
07532453
|
Filing Dt:
|
06/04/1990
|
Title:
|
VOICE RESPONSE SYSTEM WITH AUTOMATED DATA TRANSFER
|
|
|
Patent #:
|
|
Issue Dt:
|
05/25/1993
|
Application #:
|
07533489
|
Filing Dt:
|
06/05/1990
|
Title:
|
METHOD AND APPARATUS FOR DYNAMIC AND INTERDEPENDENT PROCESSING OF INBOUND CALLS AND OUTBOUND CALLS
|
|
|
Patent #:
|
|
Issue Dt:
|
05/03/1994
|
Application #:
|
07703158
|
Filing Dt:
|
05/20/1991
|
Title:
|
AUTOMATED VOICE SYSTEM FOR IMPROVING AGENT EFFICIENCY AND IMPROVING SERVICE TO PARTIES ON HOLD
|
|
|
Patent #:
|
|
Issue Dt:
|
01/10/1995
|
Application #:
|
07706251
|
Filing Dt:
|
05/28/1991
|
Title:
|
SUPERVISORY MANAGEMENT CENTER WITH PARAMETER TESTING AND ALERTS
|
|
|
Patent #:
|
|
Issue Dt:
|
01/11/1994
|
Application #:
|
07707707
|
Filing Dt:
|
05/30/1991
|
Title:
|
SYSTEM FOR MANAGING A HOLD QUEUE
|
|
|
Patent #:
|
|
Issue Dt:
|
03/15/1994
|
Application #:
|
07708050
|
Filing Dt:
|
05/30/1991
|
Title:
|
DYNAMICALLY ADJUSTABLE CALL PACING SYSTEM
|
|
|
Patent #:
|
|
Issue Dt:
|
01/04/1994
|
Application #:
|
07748465
|
Filing Dt:
|
08/22/1991
|
Title:
|
REMOTE WORKSTATION USE WITH DATABASE RETRIEVAL SYSTEM
|
|
|
Patent #:
|
|
Issue Dt:
|
02/08/1994
|
Application #:
|
07798239
|
Filing Dt:
|
11/26/1991
|
Title:
|
DATA PROCESSING SYSTEM WITH USER DEFINABLE MATHEMATICAL FUNCTIONS AND A METHOD FOR USING SAME
|
|
|
Patent #:
|
|
Issue Dt:
|
10/11/1994
|
Application #:
|
07798241
|
Filing Dt:
|
11/26/1991
|
Title:
|
AUTOMATED STATISTICAL DATA COLLECTION SYSTEM
|
|
|
Patent #:
|
|
Issue Dt:
|
08/30/1994
|
Application #:
|
08005481
|
Filing Dt:
|
01/14/1993
|
Title:
|
SYSTEM AND METHOD FOR CONTROLLING THE DIALING ORDER OF CALL RECORD LISTS IN AN AUTOMATED DIALING SYSTEM
|
|
|
Patent #:
|
|
Issue Dt:
|
07/25/1995
|
Application #:
|
08152060
|
Filing Dt:
|
11/16/1993
|
Title:
|
METHOD AND SYSTEM FOR OPTIMIZATION OF TELEPHONE CONTACT CAMPAIGNS
|
|
|
Patent #:
|
|
Issue Dt:
|
04/23/1996
|
Application #:
|
08236225
|
Filing Dt:
|
04/29/1994
|
Title:
|
AUTOMATED VOICE SYSTEM FOR IMPROVING AGENT EFFICIENCY AND IMPROVING SERVICE TO PARTIES ON HOLD
|
|
|
Patent #:
|
|
Issue Dt:
|
02/27/1996
|
Application #:
|
08251739
|
Filing Dt:
|
06/01/1994
|
Title:
|
METHOD FOR LOW PRIORITY TELEPHONY SYSTEM ASSISTED DIALING
|
|
|
Patent #:
|
|
Issue Dt:
|
09/07/1999
|
Application #:
|
08252335
|
Filing Dt:
|
06/01/1994
|
Title:
|
ELECTRONIC ASSEMBLY INTERCONNECTION SYSTEM
|
|
|
Patent #:
|
|
Issue Dt:
|
05/14/1996
|
Application #:
|
08252337
|
Filing Dt:
|
06/01/1994
|
Title:
|
METHOD FOR ALLOCATING AGENT RESOURCES TO MULTIPLE TELEPHONE CALL CAMPAIGNS
|
|
|
Patent #:
|
|
Issue Dt:
|
06/02/1998
|
Application #:
|
08252338
|
Filing Dt:
|
06/01/1994
|
Title:
|
UNIVERSAL TELEPHONY APPLICATION CLIENT THAT IS CONFIGURABLE FROM A PROFILE FOR A TELEPHONE CALL CAMPAIGN
|
|
|
Patent #:
|
|
Issue Dt:
|
01/14/1997
|
Application #:
|
08252339
|
Filing Dt:
|
06/01/1994
|
Title:
|
METHOD FOR SELECTING AND CONTROLLING THE AUTOMATIC DIALING OF A CALL RECORD CAMPAIGN
|
|
|
Patent #:
|
|
Issue Dt:
|
01/14/1997
|
Application #:
|
08318506
|
Filing Dt:
|
10/05/1994
|
Title:
|
METHOD AND APPARATUS FOR PROVIDING RESULT-ORIENTED CUSTOMER SERVICE
|
|
|
Patent #:
|
|
Issue Dt:
|
02/18/1997
|
Application #:
|
08336264
|
Filing Dt:
|
11/08/1994
|
Title:
|
MULTI-PATH BUS DIGITAL SIGNAL PROCESSOR
|
|
|
Patent #:
|
|
Issue Dt:
|
11/19/1996
|
Application #:
|
08370990
|
Filing Dt:
|
01/10/1995
|
Title:
|
TELEPHONY SYSTEM WITH SUPERVISORY MANAGEMENT CENTER AND PARAMETER TESTING WITH ALERTS
|
|
|
Patent #:
|
|
Issue Dt:
|
12/03/1996
|
Application #:
|
08372889
|
Filing Dt:
|
01/13/1995
|
Title:
|
NON-OFFENSIVE TERMINATION OF A CALL AND DETECTION OF AN ANSWERING MACHINE
|
|
|
Patent #:
|
|
Issue Dt:
|
10/07/1997
|
Application #:
|
08441830
|
Filing Dt:
|
05/16/1995
|
Title:
|
METHOD FOR AUTOMATICALLY OBTAINING AND PRESENTING DATA FROM MULTIPLE D ATA SOURCES
|
|
|
Patent #:
|
|
Issue Dt:
|
11/30/1999
|
Application #:
|
08449887
|
Filing Dt:
|
05/25/1995
|
Title:
|
METHOD AND APPARATUS FOR DYNAMIC AND INTERDEPENDENT PROCESSING OF INBOUND CALLS AND OUTBOUND CALLS
|
|
|
Patent #:
|
|
Issue Dt:
|
04/15/1997
|
Application #:
|
08486577
|
Filing Dt:
|
06/07/1995
|
Title:
|
METHOD AND SYSTEM FOR OPTIMIZATION OF TELEPHONE CONTACT CAMPAIGNS
|
|
|
Patent #:
|
|
Issue Dt:
|
06/17/1997
|
Application #:
|
08517803
|
Filing Dt:
|
08/22/1995
|
Title:
|
DATA PROCESSING SYSTEM WITH AUTOMATED FORMS GENERATION
|
|
|
Patent #:
|
|
Issue Dt:
|
12/17/1996
|
Application #:
|
08550280
|
Filing Dt:
|
10/30/1995
|
Title:
|
SYSTEM AND METHOD FOR ADDING AND INTEGRATING OUTBOUND CALLING AND OVERALL SYSTEM CONTROL TO AN EXISTING INBOUND TELEPHONE SYSTEM
|
|
|
Patent #:
|
|
Issue Dt:
|
01/07/1997
|
Application #:
|
08619164
|
Filing Dt:
|
03/21/1996
|
Title:
|
METHOD AND SYSTEM FOR ALLOCATING AGENT RESOURCES TO A TELEPHONE CALL CAMPAIGN
|
|
|
Patent #:
|
|
Issue Dt:
|
07/07/1998
|
Application #:
|
08634471
|
Filing Dt:
|
04/18/1996
|
Title:
|
A SYSTEM AND METHOD FOR DETERMINING AND VERIFYING A FILE RECORD FORMAT BASED UPON FILE CHARACTERISTICS
|
|
|
Patent #:
|
|
Issue Dt:
|
07/21/1998
|
Application #:
|
08634472
|
Filing Dt:
|
04/18/1996
|
Title:
|
TELEPHONY CALL CENTER WITH AGENT WORK GROUPS
|
|
|
Patent #:
|
|
Issue Dt:
|
08/04/1998
|
Application #:
|
08634473
|
Filing Dt:
|
04/18/1996
|
Title:
|
TELEPHONE CALL CENTER MANAGEMENT SYSTEM WHICH SUPPORTS MULTI-USER AND SEPARATE PRIVATE APPLICATIONS
|
|
|
Patent #:
|
|
Issue Dt:
|
10/31/2000
|
Application #:
|
08635028
|
Filing Dt:
|
04/19/1996
|
Title:
|
UNSCHEDULED EVENT TASK PROCESSING SYSTEM
|
|
|
Patent #:
|
|
Issue Dt:
|
09/22/1998
|
Application #:
|
08683164
|
Filing Dt:
|
07/18/1996
|
Title:
|
MULTI-PATH BUS DIGITAL PROCESSOR
|
|
|
Patent #:
|
|
Issue Dt:
|
11/03/1998
|
Application #:
|
08689816
|
Filing Dt:
|
08/14/1996
|
Title:
|
DATA PROCESSING SYSTEM WITH REAL TIME PRIORITY UPDATING OF DATA RECORDS AND DYNAMIC CALL RECORD EXCLUSION
|
|
|
Patent #:
|
|
Issue Dt:
|
10/13/1998
|
Application #:
|
08699292
|
Filing Dt:
|
08/19/1996
|
Title:
|
CALL RECORD SCHEDULING SYSTEM AND METHOD
|
|
|
Patent #:
|
|
Issue Dt:
|
02/09/1999
|
Application #:
|
08747831
|
Filing Dt:
|
11/13/1996
|
Title:
|
INTELLIGENT INFORMATION ROUTING SYSTEM AND METHOD
|
|
|
Patent #:
|
|
Issue Dt:
|
10/27/1998
|
Application #:
|
08754151
|
Filing Dt:
|
11/22/1996
|
Title:
|
METHOD AND APPARATUS FOR NON-OFFENSIVE TERMINATION OF AN OUTBOUND CALL AND FOR DETECTION OF AN ANSWER OF AN OUTBOUND CALL BY AN ANSWERING MACHINE
|
|
|
Patent #:
|
|
Issue Dt:
|
10/05/1999
|
Application #:
|
08764324
|
Filing Dt:
|
12/12/1996
|
Title:
|
METHOD AND APPARATUS FOR PROVIDING RESULT-ORIENTED CUSTOMER SERVICE
|
|
|
Patent #:
|
|
Issue Dt:
|
05/19/1998
|
Application #:
|
08804233
|
Filing Dt:
|
02/21/1997
|
Title:
|
COMPUTER TELEPHONE SYSTEM
|
|
|
Patent #:
|
|
Issue Dt:
|
03/30/1999
|
Application #:
|
08834131
|
Filing Dt:
|
04/14/1997
|
Title:
|
METHOD AND SYSTEM FOR OPTIMIZATION OF TELEPHONE CONTACT CAMPAIGNS
|
|
|
Patent #:
|
|
Issue Dt:
|
11/06/2001
|
Application #:
|
08840906
|
Filing Dt:
|
04/17/1997
|
Title:
|
CREATING AND USING AN ADAPTABLE MULTIPLE-CONTACT TRANSACTION OBJECT
|
|
|
Patent #:
|
|
Issue Dt:
|
03/26/2002
|
Application #:
|
08908854
|
Filing Dt:
|
08/08/1997
|
Title:
|
METHOD FOR CONSOLIDATION OF MULTIPLE DATA SOURCES
|
|
|
Patent #:
|
|
Issue Dt:
|
09/12/2000
|
Application #:
|
08934025
|
Filing Dt:
|
09/19/1997
|
Title:
|
TRANSMISSION OF VOICE OVER AN ASYNCHRONOUS NETWORK
|
|
|
Patent #:
|
|
Issue Dt:
|
03/19/2002
|
Application #:
|
08977412
|
Filing Dt:
|
11/24/1997
|
Title:
|
REMOTE ACCESS, EMULATION, AND CONTROL OF OFFICE EQUIPMENT, DEVICES AND SERVICES
|
|
|
Patent #:
|
|
Issue Dt:
|
11/09/2004
|
Application #:
|
09048630
|
Filing Dt:
|
03/26/1998
|
Title:
|
BROWSER USER INTER FACE FOR CLIENT WORKSTATION
|
|
|
Patent #:
|
|
Issue Dt:
|
08/15/2000
|
Application #:
|
09049361
|
Filing Dt:
|
03/27/1998
|
Title:
|
SYSTEM AND METHOD FOR OPTIMIZING A PROGRAM CONTAINING A NUMBER OF THE FLOWS THROUGH FLOW BRANCHES
s
|
|
|
Patent #:
|
|
Issue Dt:
|
12/11/2001
|
Application #:
|
09052514
|
Filing Dt:
|
03/31/1998
|
Title:
|
SYSTEM AND METHOD FOR PROVIDING AN ELECTRONIC CHAT SESSION BETWEEN A DATA TERMINAL AND AN INFORMATION PROVIDER AT THE REQUEST OF AN INQUIRING PARTY INPUT INTO THE DATA TERMINAL
|
|
|
Patent #:
|
|
Issue Dt:
|
02/15/2000
|
Application #:
|
09056507
|
Filing Dt:
|
04/07/1998
|
Title:
|
COMPUTER TELEPHONE SYSTEM
|
|
|
Patent #:
|
|
Issue Dt:
|
07/20/1999
|
Application #:
|
09056569
|
Filing Dt:
|
04/07/1998
|
Title:
|
COMPUTER TELEPHONE SYSTEM
|
|
|
Patent #:
|
|
Issue Dt:
|
02/20/2001
|
Application #:
|
09056597
|
Filing Dt:
|
04/07/1998
|
Title:
|
COMPUTER TELEPHONE SYSTEM
|
|
|
Patent #:
|
|
Issue Dt:
|
11/23/1999
|
Application #:
|
09056672
|
Filing Dt:
|
04/07/1998
|
Title:
|
COMPUTER TELEPHONE SYSTEM
|
|
|
Patent #:
|
|
Issue Dt:
|
08/08/2000
|
Application #:
|
09056717
|
Filing Dt:
|
04/07/1998
|
Title:
|
COMPUTER TELEPHONE SYSTEM
|
|
|
Patent #:
|
|
Issue Dt:
|
04/04/2000
|
Application #:
|
09056718
|
Filing Dt:
|
04/07/1998
|
Title:
|
COMPUTER TELEPHONE SYSTEM
|
|
|
Patent #:
|
|
Issue Dt:
|
04/12/2005
|
Application #:
|
09057749
|
Filing Dt:
|
04/09/1998
|
Publication #:
|
|
Pub Dt:
|
10/03/2002
| | | | |
Title:
|
SYSTEM AND METHOD FOR PROVIDING AN AUTOMATIC TELEPHONE CALL BACK TO A TELEPHONE LINE BEING USED TO ACCESS A COMPUTER NETWORK
|
|
|
Patent #:
|
|
Issue Dt:
|
07/18/2000
|
Application #:
|
09089203
|
Filing Dt:
|
06/02/1998
|
Title:
|
MULTI-LINGUAL DATA PROCESSING SYSTEM AND SYSTEM AND METHOD FOR TRANSLATING TEXT USED IN COMPUTER SOFTWARE UTILIZING AN EMBEDDED TRANSLATOR
|
|
|
Patent #:
|
|
Issue Dt:
|
06/25/2002
|
Application #:
|
09089304
|
Filing Dt:
|
06/02/1998
|
Title:
|
SYSTEM AND METHOD FOR PURGING A CALL LIST
|
|
|
Patent #:
|
|
Issue Dt:
|
02/05/2002
|
Application #:
|
09093264
|
Filing Dt:
|
06/08/1998
|
Title:
|
INBOUND/OUTBOUND CALL RECORD PROCESSING SYSTEM AND METHOD
|
|
|
Patent #:
|
|
Issue Dt:
|
03/25/2003
|
Application #:
|
09138973
|
Filing Dt:
|
08/24/1998
|
Title:
|
INTELLIGENT INFORMATION ROUTING SYSTEM AND METHOD
|
|
|
Patent #:
|
|
Issue Dt:
|
05/03/2005
|
Application #:
|
09153684
|
Filing Dt:
|
09/15/1998
|
Publication #:
|
|
Pub Dt:
|
10/31/2002
| | | | |
Title:
|
SYSTEM AND METHOD FOR UTILIZING A COMPUTER NETWORK IN CONJUNCTION WITH TRADITIONAL TELEMARKETING
|
|
|
Patent #:
|
|
Issue Dt:
|
11/27/2007
|
Application #:
|
09161816
|
Filing Dt:
|
09/28/1998
|
Title:
|
SYSTEM AND METHOD FOR PROVIDING AN AUTOMATIC TELEPHONE CALL BACK FROM INFORMATION PROVIDED AT A DATA TERMINAL
|
|
|
Patent #:
|
|
Issue Dt:
|
06/22/2004
|
Application #:
|
09184922
|
Filing Dt:
|
11/02/1998
|
Title:
|
OBJECT ORIENTED SYSTEM AND METHOD FOR DIRECTING INCOMING TELEPHONE CALLS
|
|
|
Patent #:
|
|
Issue Dt:
|
06/27/2006
|
Application #:
|
09203965
|
Filing Dt:
|
12/02/1998
|
Title:
|
SYSTEM AND METHOD FOR MANAGING A HOLD QUEUE BASED ON CUSTOMER INFORMATION RETRIEVED FROM A CUSTOMER DATABASE
|
|
|
Patent #:
|
|
Issue Dt:
|
07/24/2001
|
Application #:
|
09219043
|
Filing Dt:
|
12/23/1998
|
Title:
|
TELEPHONY SYSTEM COMMAND SCHEDULER AND PRECEDENT PROCESSOR
|
|
|
Patent #:
|
|
Issue Dt:
|
07/23/2002
|
Application #:
|
09234399
|
Filing Dt:
|
01/20/1999
|
Title:
|
COMPUTER SYSTEM
|
|
|
Patent #:
|
|
Issue Dt:
|
07/06/2004
|
Application #:
|
09244446
|
Filing Dt:
|
02/04/1999
|
Title:
|
SYSTEM AND METHOD FOR PROVIDING AUDIO COMMUNICATION OVER A COMPUTER NETWORK USING DIFFERING COMMUNICATION FORMATS
|
|
|
Patent #:
|
|
Issue Dt:
|
07/04/2000
|
Application #:
|
09245831
|
Filing Dt:
|
02/05/1999
|
Title:
|
AUDIO COMMUNICATIONS DEVICE ADAPTER
|
|
|
Patent #:
|
|
Issue Dt:
|
09/09/2003
|
Application #:
|
09247719
|
Filing Dt:
|
02/09/1999
|
Title:
|
SYSTEM AND METHOD FOR NON-INTRUSIVELY DISPLAYING INFORMATION TO A USER IN A TELECOMMUNICATIONS SYSTEM
|
|
|
Patent #:
|
|
Issue Dt:
|
02/05/2002
|
Application #:
|
09290241
|
Filing Dt:
|
04/13/1999
|
Title:
|
SYSTEM AND METHOD FOR PROVIDING AUTOMATED TAKE BACK AND TRANSFER FUNCTIONALITY TO A COMPUTER TELEPHONY SYSTEM
|
|
|
Patent #:
|
|
Issue Dt:
|
04/13/2004
|
Application #:
|
09304765
|
Filing Dt:
|
05/04/1999
|
Title:
|
UNSCHEDULED EVENT TASK PROCESSING SYSTEM
|
|
|
Patent #:
|
|
Issue Dt:
|
12/11/2001
|
Application #:
|
09342782
|
Filing Dt:
|
06/29/1999
|
Title:
|
INTELLIGENT AREA CODE UPDATE SYSTEM AND METHOD
|
|
|
Patent #:
|
|
Issue Dt:
|
06/18/2002
|
Application #:
|
09344875
|
Filing Dt:
|
06/28/1999
|
Title:
|
SYSTEM AND METHOD OF MAPPING DATABASE FIELDS TO A KNOWLEDGE BASE USING A GRAPHICAL USER INTERFACE
|
|
|
Patent #:
|
|
Issue Dt:
|
07/01/2003
|
Application #:
|
09391254
|
Filing Dt:
|
09/07/1999
|
Title:
|
SYSTEM AND METHOD OF DISTRIBUTING OUTBOUND TELEPHONY SERVICES OVER A COMPUTER NETWORK
|
|
|
Patent #:
|
|
Issue Dt:
|
06/27/2006
|
Application #:
|
09398222
|
Filing Dt:
|
09/17/1999
|
Title:
|
SYSTEM AND METHOD OF PROPAGATING EXCLUSION RECORDS IN A NETWORKED COMPUTER TELEPHONY INTEGRATION SYSTEM
|
|
|
Patent #:
|
|
Issue Dt:
|
07/20/2004
|
Application #:
|
09421699
|
Filing Dt:
|
10/20/1999
|
Title:
|
SYSTEM AND METHOD FOR ALLOCATING AGENT RESOURCES TO A TELEPHONE CALL CAMPAIGN BASED ON AGENT PRODUCTIVITY
|
|
|
Patent #:
|
|
Issue Dt:
|
08/10/2004
|
Application #:
|
09426677
|
Filing Dt:
|
10/25/1999
|
Title:
|
BLENDED AGENT CONTACT CENTER
|
|
|
Patent #:
|
|
Issue Dt:
|
04/15/2003
|
Application #:
|
09429822
|
Filing Dt:
|
10/29/1999
|
Title:
|
SYSTEM AND METHOD FOR INTEGRATING TEXT MESSAGING TO AN OUTBOUND CALL SYSTEM
|
|
|
Patent #:
|
|
Issue Dt:
|
05/16/2006
|
Application #:
|
09431017
|
Filing Dt:
|
11/01/1999
|
Title:
|
TRACM-TASK & RESOURCE AUTOMATION FOR CALL CENTER MANAGEMENT
|
|
|
Patent #:
|
|
Issue Dt:
|
12/14/2004
|
Application #:
|
09435223
|
Filing Dt:
|
11/05/1999
|
Title:
|
SKILLS BASED CONTACT ROUTING
|
|
|
Patent #:
|
|
Issue Dt:
|
11/12/2002
|
Application #:
|
09438445
|
Filing Dt:
|
11/12/1999
|
Title:
|
VOICE AND DATA TRANSFER FROM OUTBOUND CALL PLATFORM TO INBOUND CALL PLATFORM
|
|
|
Patent #:
|
|
Issue Dt:
|
06/12/2007
|
Application #:
|
09456166
|
Filing Dt:
|
12/07/1999
|
Title:
|
NON-BLOCKING EXPANDABLE CALL CENTER ARCHITECTURE
|
|
|
Patent #:
|
|
Issue Dt:
|
03/15/2005
|
Application #:
|
09469587
|
Filing Dt:
|
12/22/1999
|
Title:
|
BUSINESS TRANSACTIONS USING THE INTERNET
|
|
|
Patent #:
|
|
Issue Dt:
|
03/16/2004
|
Application #:
|
09524656
|
Filing Dt:
|
03/13/2000
|
Title:
|
OUTBOUND CALLING SYSTEM IN A CONTACT CENTER
|
|
|
Patent #:
|
|
Issue Dt:
|
03/16/2004
|
Application #:
|
09524656
|
Filing Dt:
|
03/13/2000
|
Title:
|
OUTBOUND CALLING SYSTEM IN A CONTACT CENTER
|
|
|
Patent #:
|
|
Issue Dt:
|
06/15/2004
|
Application #:
|
09543698
|
Filing Dt:
|
04/05/2000
|
Title:
|
SYSTEM AND METHOD FOR PRIORITIZING TELEPHONE CALL CAMPAIGNS BASED ON CAMPAIGN PRODUCTIVITY
|
|
|
Patent #:
|
|
Issue Dt:
|
07/20/2004
|
Application #:
|
09595697
|
Filing Dt:
|
06/16/2000
|
Title:
|
METHOD AND APPARATUS FOR CONTROLLING A CONTACT CENTER
|
|
|
Patent #:
|
|
Issue Dt:
|
08/17/2004
|
Application #:
|
09634350
|
Filing Dt:
|
08/09/2000
|
Title:
|
INFORMATION RETRIEVAL METHOD WITH NATURAL LANGUAGE INTERFACE
|
|
|
Patent #:
|
|
Issue Dt:
|
06/22/2004
|
Application #:
|
09677990
|
Filing Dt:
|
10/03/2000
|
Title:
|
SYSTEM AND METHOD FOR DIALING IN A TELEPHONY SYSTEM USING A COMMON CHANNEL SIGNALING PROTOCOL IN WHICH THE USE OF BEARER CHANNELS IS MAXIMIZED
|
|
|
Patent #:
|
|
Issue Dt:
|
08/17/2004
|
Application #:
|
09827848
|
Filing Dt:
|
04/06/2001
|
Publication #:
|
|
Pub Dt:
|
10/10/2002
| | | | |
Title:
|
CUSTOMER INTERACTION SYSTEM
|
|
|
Patent #:
|
|
Issue Dt:
|
08/17/2004
|
Application #:
|
09827848
|
Filing Dt:
|
04/06/2001
|
Publication #:
|
|
Pub Dt:
|
10/10/2002
| | | | |
Title:
|
CUSTOMER INTERACTION SYSTEM
|
|
|
Patent #:
|
|
Issue Dt:
|
07/18/2006
|
Application #:
|
09885717
|
Filing Dt:
|
06/20/2001
|
Publication #:
|
|
Pub Dt:
|
04/25/2002
| | | | |
Title:
|
DYNAMIC HELP OPTION FOR INTERNET CUSTOMERS
|
|
|
Patent #:
|
|
Issue Dt:
|
04/11/2006
|
Application #:
|
09943587
|
Filing Dt:
|
08/30/2001
|
Publication #:
|
|
Pub Dt:
|
03/06/2003
| | | | |
Title:
|
SYSTEM AND METHOD FOR ASSOCIATING INTERACTIVE VOICE RESPONSE UNIT DATA TO A TELEPHONE CALL USING AUTOMATIC NUMBER IDENTIFIERS
|
|
|
Patent #:
|
|
Issue Dt:
|
08/02/2005
|
Application #:
|
09982514
|
Filing Dt:
|
10/18/2001
|
Publication #:
|
|
Pub Dt:
|
10/10/2002
| | | | |
Title:
|
METHOD FOR CONSOLIDATION OF MULTIPLE DATA SOURCES
|
|
|
Patent #:
|
|
Issue Dt:
|
05/23/2006
|
Application #:
|
09998249
|
Filing Dt:
|
11/30/2001
|
Publication #:
|
|
Pub Dt:
|
06/05/2003
| | | | |
Title:
|
TELEPHONY SYSTEM PAGING SYSTEM AND METHOD
|
|
|
Patent #:
|
|
Issue Dt:
|
01/29/2008
|
Application #:
|
10059872
|
Filing Dt:
|
01/29/2002
|
Publication #:
|
|
Pub Dt:
|
12/05/2002
| | | | |
Title:
|
REMOTE ACCESS, EMULATION, AND CONTROL OF OFFICE EQUIPMENT
|
|