Total properties:
48
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Patent #:
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|
Issue Dt:
|
11/18/1997
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Application #:
|
08408901
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Filing Dt:
|
03/22/1995
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Title:
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EVENT SURVEILLANCE SYSTEM
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|
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Patent #:
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|
Issue Dt:
|
08/19/1997
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Application #:
|
08439846
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Filing Dt:
|
05/12/1995
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Title:
|
SYSTEM AND METHOD FOR THE TIME REPRESENTATION OF TASKS
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|
|
Patent #:
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|
Issue Dt:
|
08/04/1998
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Application #:
|
08657765
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Filing Dt:
|
05/31/1996
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Title:
|
METHOD AND APPARATUS FOR SIMULTANEOUSLY MONITORING COMPUTER USER SCREEN AND TELEPHONE ACTIVITY FROM A REMOTE LOCATION
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|
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Patent #:
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Issue Dt:
|
01/21/2003
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Application #:
|
09041460
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Filing Dt:
|
03/12/1998
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Title:
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METHOD AND APPARATUS FOR SIMULTANEOUSLY MONITORING COMPUTER USER SCREEN AND TELEPHONE ACTIVITY FROM A REMOTE LOCATION
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|
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Patent #:
|
|
Issue Dt:
|
08/21/2001
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Application #:
|
09056219
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Filing Dt:
|
04/07/1998
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Title:
|
AGENT SCHEDULING SYSTEM AND METHOD HAVING IMPROVED POST-PROCESSING STEP
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|
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Patent #:
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|
Issue Dt:
|
04/09/2002
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Application #:
|
09212900
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Filing Dt:
|
12/16/1998
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Title:
|
IMPROVED METHOD AND APPARATUS FOR SIMULTANEOUSLY MONITORING COMPUTER USER SCREEN AND TELEPHONE ACTIVITY FROM A REMOTE LOCATION
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Patent #:
|
|
Issue Dt:
|
10/25/2005
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Application #:
|
09490065
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Filing Dt:
|
01/24/2000
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Title:
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APPARATUS AND METHOD FOR MONITORING AND ADAPTING TO ENVIRONMENTAL FACTORS WITHIN A CONTACT CENTER
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|
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Patent #:
|
|
Issue Dt:
|
04/20/2004
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Application #:
|
09490068
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Filing Dt:
|
01/24/2000
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Title:
|
METHOD AND SYSTEM FOR ANALYZING CUSTOMER COMMUNICATIONS WITH A CONTACT CENTER
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|
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Patent #:
|
|
Issue Dt:
|
06/11/2002
|
Application #:
|
09500800
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Filing Dt:
|
02/10/2000
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Title:
|
SIGNAL MONITORING APPARATUS FOR ANALYZING COMMUNICATIONS
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|
|
Patent #:
|
|
Issue Dt:
|
01/29/2008
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Application #:
|
09680131
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Filing Dt:
|
10/02/2000
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Title:
|
INTERFACE SYSTEM AND METHOD OF BUILDING RULES AND CONSTRAINTS FOR A RESOURCE SCHEDULING SYSTEM
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|
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Patent #:
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|
Issue Dt:
|
06/15/2004
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Application #:
|
09732720
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Filing Dt:
|
12/11/2000
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Publication #:
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Pub Dt:
|
06/13/2002
| | | | |
Title:
|
METHOD AND SYSTEM FOR MULTIMEDIA NETWORK BASED DATA ACQUISITION, RECORDING AND DISTRIBUTION
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|
|
Patent #:
|
|
Issue Dt:
|
12/26/2006
|
Application #:
|
09825589
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Filing Dt:
|
04/03/2001
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Publication #:
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|
Pub Dt:
|
10/03/2002
| | | | |
Title:
|
SYSTEM AND METHOD FOR COMPLEX SCHEDULE GENERATION
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|
|
Patent #:
|
|
Issue Dt:
|
10/25/2005
|
Application #:
|
09837251
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Filing Dt:
|
04/18/2001
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Publication #:
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Pub Dt:
|
10/24/2002
| | | | |
Title:
|
METHOD AND SYSTEM FOR CONCURRENT ERROR IDENTIFICATION IN RESOURCE SCHEDULING
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|
|
Patent #:
|
|
Issue Dt:
|
10/04/2005
|
Application #:
|
09846016
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Filing Dt:
|
04/30/2001
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Publication #:
|
|
Pub Dt:
|
01/09/2003
| | | | |
Title:
|
METHOD AND APPARATUS FOR MULTI-CONTACT SCHEDULING
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|
|
Patent #:
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|
Issue Dt:
|
08/24/2004
|
Application #:
|
09894227
|
Filing Dt:
|
06/27/2001
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Publication #:
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|
Pub Dt:
|
01/02/2003
| | | | |
Title:
|
GRAPHICAL METHOD AND SYSTEM FOR VISUALIZING PERFORMANCE LEVELS IN TIME-VARYING ENVIRONMENT
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|
Patent #:
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|
Issue Dt:
|
01/13/2009
|
Application #:
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09899895
|
Filing Dt:
|
07/05/2001
|
Publication #:
|
|
Pub Dt:
|
10/03/2002
| | | | |
Title:
|
METHOD AND APPARATUS FOR LONG-RANGE PLANNING
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|
Patent #:
|
|
Issue Dt:
|
05/08/2007
|
Application #:
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10052349
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Filing Dt:
|
01/23/2002
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Publication #:
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|
Pub Dt:
|
08/22/2002
| | | | |
Title:
|
METHOD OF SURVEILLING INTERNET COMMUNICATION
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Patent #:
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|
Issue Dt:
|
05/15/2007
|
Application #:
|
10061469
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Filing Dt:
|
01/31/2002
|
Publication #:
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|
Pub Dt:
|
07/31/2003
| | | | |
Title:
|
METHOD, APPARATUS, AND SYSTEM FOR CAPTURING DATA EXCHANGED BETWEEN A SERVER AND A USER
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|
Patent #:
|
NONE
|
Issue Dt:
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|
Application #:
|
10061489
|
Filing Dt:
|
01/31/2002
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Publication #:
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Pub Dt:
|
07/31/2003
| | | | |
Title:
|
Method, apparatus, and system for processing data captured during exchanges between a server and a user
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|
Patent #:
|
NONE
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Issue Dt:
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|
Application #:
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10061491
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Filing Dt:
|
01/31/2002
|
Publication #:
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|
Pub Dt:
|
07/31/2003
| | | | |
Title:
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Method, apparatus, and system for replaying data selected from among data captured during exchanges between a server and a user
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Patent #:
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|
Issue Dt:
|
06/29/2004
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Application #:
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10073966
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Filing Dt:
|
02/14/2002
|
Publication #:
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|
Pub Dt:
|
07/10/2003
| | | | |
Title:
|
SIGNAL MONITORING APPARATUS
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|
Patent #:
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|
Issue Dt:
|
07/07/2009
|
Application #:
|
10096490
|
Filing Dt:
|
03/13/2002
|
Publication #:
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|
Pub Dt:
|
09/19/2002
| | | | |
Title:
|
METHOD AND APPARATUS FOR TEMPORAL WAVELET COMPRESSION
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|
Patent #:
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|
Issue Dt:
|
09/09/2008
|
Application #:
|
10136705
|
Filing Dt:
|
04/30/2002
|
Title:
|
METHOD AND SYSTEM FOR PRESENTING EVENTS ASSOCIATED WITH RECORDED DATA EXCHANGED BETWEEN A SERVER AND A USER
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|
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Patent #:
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|
Issue Dt:
|
12/12/2006
|
Application #:
|
10136718
|
Filing Dt:
|
04/30/2002
|
Title:
|
METHOD AND SYSTEM FOR PROVIDING ACCESS TO CAPTURED MULTIMEDIA DATA FROM A MULTIMEDIA PLAYER
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|
Patent #:
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|
Issue Dt:
|
05/16/2006
|
Application #:
|
10137480
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Filing Dt:
|
04/30/2002
|
Title:
|
METHOD AND SYSTEM FOR SELECTIVELY DEDICATING RESOURCES FOR RECORDING DATA EXCHANGED BETWEEN ENTITIES ATTACHED TO A NETWORK
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Patent #:
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|
Issue Dt:
|
04/10/2007
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Application #:
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10181103
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Filing Dt:
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10/21/2002
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Publication #:
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|
Pub Dt:
|
04/24/2003
| | | | |
Title:
|
SYSTEM AND METHOD FOR RECORDING VOICE AND THE DATA ENTERED BY A CALL CENTER AGENT AND RETRIEVAL OF THESE COMMUNICATION STREAMS FOR ANALYSIS OR CORRECTION
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Patent #:
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Issue Dt:
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10/09/2012
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Application #:
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10467899
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Filing Dt:
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06/10/2005
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Publication #:
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Pub Dt:
|
10/27/2005
| | | | |
Title:
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PACKET DATA RECORDING METHOD AND SYSTEM
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Patent #:
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Issue Dt:
|
04/12/2011
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Application #:
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10525260
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Filing Dt:
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02/22/2005
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Publication #:
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Pub Dt:
|
06/08/2006
| | | | |
Title:
|
METHOD AND SYSTEM FOR COMMUNICATIONS MONITORING
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Patent #:
|
NONE
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Issue Dt:
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Application #:
|
10633357
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Filing Dt:
|
08/01/2003
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Publication #:
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|
Pub Dt:
|
12/30/2004
| | | | |
Title:
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System and method for dynamic scheduling of personnel
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Patent #:
|
NONE
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Issue Dt:
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|
Application #:
|
10771315
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Filing Dt:
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02/05/2004
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Publication #:
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Pub Dt:
|
08/19/2004
| | | | |
Title:
|
Method for automatic and semi-automatic classification and clustering of non-deterministic texts
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Patent #:
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Issue Dt:
|
09/07/2010
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Application #:
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10771409
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Filing Dt:
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02/05/2004
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Publication #:
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Pub Dt:
|
08/12/2004
| | | | |
Title:
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AUGMENTATION AND CALIBRATION OF OUTPUT FROM NON-DETERMINISTIC TEXT GENERATORS BY MODELING ITS CHARACTERISTICS IN SPECIFIC ENVIRONMENTS
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Patent #:
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NONE
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Issue Dt:
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Application #:
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10818787
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Filing Dt:
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04/06/2004
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Publication #:
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Pub Dt:
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11/11/2004
| | | | |
Title:
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Methods and systems for allowing a group of users to interactively tour a computer network
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Patent #:
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Issue Dt:
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01/19/2010
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Application #:
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10832509
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Filing Dt:
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04/27/2004
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Publication #:
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Pub Dt:
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10/27/2005
| | | | |
Title:
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SYSTEM AND METHOD FOR WORKFORCE REQUIREMENTS MANAGEMENT
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Patent #:
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Issue Dt:
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08/31/2010
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Application #:
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11037604
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Filing Dt:
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01/18/2005
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Publication #:
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Pub Dt:
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06/09/2005
| | | | |
Title:
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METHOD AND APPARATUS FOR MULTI-CONTACT SCHEDULING
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Patent #:
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Issue Dt:
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08/31/2010
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Application #:
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11129811
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Filing Dt:
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05/16/2005
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Publication #:
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Pub Dt:
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07/06/2006
| | | | |
Title:
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INDEPENDENT SOURCE RECORDING
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Patent #:
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Issue Dt:
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10/14/2014
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Application #:
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11166630
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Filing Dt:
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06/24/2005
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Publication #:
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Pub Dt:
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06/15/2006
| | | | |
Title:
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METHOD AND APPARATUS FOR SIMULTANEOUSLY MONITORING COMPUTER USER SCREEN AND TELEPHONE ACTIVITY FROM A REMOTE LOCATION
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Patent #:
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Issue Dt:
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10/09/2007
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Application #:
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11237456
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Filing Dt:
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11/15/2005
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Publication #:
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Pub Dt:
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03/09/2006
| | | | |
Title:
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METHOD AND SYSTEM FOR CONCURRENT ERROR IDENTIFICATION IN RESOURCE SCHEDULING
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Patent #:
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Issue Dt:
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10/09/2007
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Application #:
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11237456
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Filing Dt:
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11/15/2005
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Publication #:
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Pub Dt:
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03/09/2006
| | | | |
Title:
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METHOD AND SYSTEM FOR CONCURRENT ERROR IDENTIFICATION IN RESOURCE SCHEDULING
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Patent #:
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Issue Dt:
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10/16/2007
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Application #:
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11388854
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Filing Dt:
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03/23/2006
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Publication #:
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Pub Dt:
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07/27/2006
| | | | |
Title:
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SELECTIVE DEDICATION OF ACTIVE AND PASSIVE CONTACT CENTER RECORDING RESOURCES
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Patent #:
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NONE
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Issue Dt:
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Application #:
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11388944
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Filing Dt:
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03/23/2006
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Publication #:
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Pub Dt:
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07/27/2006
| | | | |
Title:
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Method and system for presenting events associated with recorded data exchanged between a server and a user
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Patent #:
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Issue Dt:
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09/09/2008
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Application #:
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11389471
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Filing Dt:
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03/23/2006
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Publication #:
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Pub Dt:
|
09/07/2006
| | | | |
Title:
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METHOD AND SYSTEM FOR PRESENTING EVENTS ASSOCIATED WITH RECORDED DATA EXCHANGED BETWEEN A SERVER AND A USER
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Patent #:
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Issue Dt:
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08/07/2007
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Application #:
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11479924
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Filing Dt:
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06/30/2006
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Title:
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SYSTEM AND METHOD FOR COMPLEX SCHEDULE GENERATION
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Patent #:
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Issue Dt:
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02/10/2009
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Application #:
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11509553
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Filing Dt:
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08/24/2006
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Title:
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VOICE INTERACTION ANALYSIS MODULE
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Patent #:
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Issue Dt:
|
09/06/2011
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Application #:
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11529132
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Filing Dt:
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09/28/2006
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Publication #:
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Pub Dt:
|
03/15/2007
| | | | |
Title:
|
METHODS FOR LONG-RANGE CONTACT CENTER STAFF PLANNING UTILIZING DISCRETE EVENT SIMULATION
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Patent #:
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Issue Dt:
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05/20/2008
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Application #:
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11534410
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Filing Dt:
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09/22/2006
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Publication #:
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Pub Dt:
|
02/01/2007
| | | | |
Title:
|
METHOD, APPARATUS, AND SYSTEM FOR CAPTURING DATA EXCHANGED BETWEEN A SERVER AND A USER
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Patent #:
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Issue Dt:
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12/16/2008
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Application #:
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11565939
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Filing Dt:
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12/01/2006
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Publication #:
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Pub Dt:
|
07/12/2007
| | | | |
Title:
|
SYSTEM AND METHOD FOR ANALYSING COMMUNICATION STREAMS
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|
Patent #:
|
NONE
|
Issue Dt:
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|
Application #:
|
11608438
|
Filing Dt:
|
12/08/2006
|
Publication #:
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|
Pub Dt:
|
04/26/2007
| | | | |
Title:
|
Providing Remote Access to Media Streams
|
|
|
Patent #:
|
NONE
|
Issue Dt:
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|
Application #:
|
11608894
|
Filing Dt:
|
12/11/2006
|
Publication #:
|
|
Pub Dt:
|
04/12/2007
| | | | |
Title:
|
Providing Access to Captured Data Using a Multimedia Player
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|