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Reel/Frame:026207/0203   Pages: 16
Recorded: 05/02/2011
Attorney Dkt #:F133392
Conveyance: SECURITY AGREEMENT
Total properties: 123
Page 1 of 2
Pages: 1 2
1
Patent #:
5659768
Issue Dt:
08/19/1997
Application #:
08439846
Filing Dt:
05/12/1995
Title:
SYSTEM AND METHOD FOR THE TIME REPRESENTATION OF TASKS
2
Patent #:
5790798
Issue Dt:
08/04/1998
Application #:
08657765
Filing Dt:
05/31/1996
Title:
METHOD AND APPARATUS FOR SIMULTANEOUSLY MONITORING COMPUTER USER SCREEN AND TELEPHONE ACTIVITY FROM A REMOTE LOCATION
3
Patent #:
6510220
Issue Dt:
01/21/2003
Application #:
09041460
Filing Dt:
03/12/1998
Title:
METHOD AND APPARATUS FOR SIMULTANEOUSLY MONITORING COMPUTER USER SCREEN AND TELEPHONE ACTIVITY FROM A REMOTE LOCATION
4
Patent #:
6278978
Issue Dt:
08/21/2001
Application #:
09056219
Filing Dt:
04/07/1998
Title:
AGENT SCHEDULING SYSTEM AND METHOD HAVING IMPROVED POST-PROCESSING STEP
5
Patent #:
6370574
Issue Dt:
04/09/2002
Application #:
09212900
Filing Dt:
12/16/1998
Title:
IMPROVED METHOD AND APPARATUS FOR SIMULTANEOUSLY MONITORING COMPUTER USER SCREEN AND TELEPHONE ACTIVITY FROM A REMOTE LOCATION
6
Patent #:
6404857
Issue Dt:
06/11/2002
Application #:
09500800
Filing Dt:
02/10/2000
Title:
SIGNAL MONITORING APPARATUS FOR ANALYZING COMMUNICATIONS
7
Patent #:
7325190
Issue Dt:
01/29/2008
Application #:
09680131
Filing Dt:
10/02/2000
Title:
INTERFACE SYSTEM AND METHOD OF BUILDING RULES AND CONSTRAINTS FOR A RESOURCE SCHEDULING SYSTEM
8
Patent #:
7155399
Issue Dt:
12/26/2006
Application #:
09825589
Filing Dt:
04/03/2001
Publication #:
US20020143597
Pub Dt:
10/03/2002
Title:
SYSTEM AND METHOD FOR COMPLEX SCHEDULE GENERATION
9
Patent #:
6959405
Issue Dt:
10/25/2005
Application #:
09837251
Filing Dt:
04/18/2001
Publication #:
US20020157043
Pub Dt:
10/24/2002
Title:
METHOD AND SYSTEM FOR CONCURRENT ERROR IDENTIFICATION IN RESOURCE SCHEDULING
10
Patent #:
6952732
Issue Dt:
10/04/2005
Application #:
09846016
Filing Dt:
04/30/2001
Publication #:
US20030009520
Pub Dt:
01/09/2003
Title:
METHOD AND APPARATUS FOR MULTI-CONTACT SCHEDULING
11
Patent #:
6782093
Issue Dt:
08/24/2004
Application #:
09894227
Filing Dt:
06/27/2001
Publication #:
US20030002653
Pub Dt:
01/02/2003
Title:
GRAPHICAL METHOD AND SYSTEM FOR VISUALIZING PERFORMANCE LEVELS IN TIME-VARYING ENVIRONMENT
12
Patent #:
7478051
Issue Dt:
01/13/2009
Application #:
09899895
Filing Dt:
07/05/2001
Publication #:
US20020143599
Pub Dt:
10/03/2002
Title:
METHOD AND APPARATUS FOR LONG-RANGE PLANNING
13
Patent #:
7219138
Issue Dt:
05/15/2007
Application #:
10061469
Filing Dt:
01/31/2002
Publication #:
US20030145071
Pub Dt:
07/31/2003
Title:
METHOD, APPARATUS, AND SYSTEM FOR CAPTURING DATA EXCHANGED BETWEEN A SERVER AND A USER
14
Patent #:
NONE
Issue Dt:
Application #:
10061491
Filing Dt:
01/31/2002
Publication #:
US20030142122
Pub Dt:
07/31/2003
Title:
Method, apparatus, and system for replaying data selected from among data captured during exchanges between a server and a user
15
Patent #:
6757361
Issue Dt:
06/29/2004
Application #:
10073966
Filing Dt:
02/14/2002
Publication #:
US20030129986
Pub Dt:
07/10/2003
Title:
SIGNAL MONITORING APPARATUS
16
Patent #:
7424715
Issue Dt:
09/09/2008
Application #:
10136705
Filing Dt:
04/30/2002
Title:
METHOD AND SYSTEM FOR PRESENTING EVENTS ASSOCIATED WITH RECORDED DATA EXCHANGED BETWEEN A SERVER AND A USER
17
Patent #:
7149788
Issue Dt:
12/12/2006
Application #:
10136718
Filing Dt:
04/30/2002
Title:
METHOD AND SYSTEM FOR PROVIDING ACCESS TO CAPTURED MULTIMEDIA DATA FROM A MULTIMEDIA PLAYER
18
Patent #:
7047296
Issue Dt:
05/16/2006
Application #:
10137480
Filing Dt:
04/30/2002
Title:
METHOD AND SYSTEM FOR SELECTIVELY DEDICATING RESOURCES FOR RECORDING DATA EXCHANGED BETWEEN ENTITIES ATTACHED TO A NETWORK
19
Patent #:
7203285
Issue Dt:
04/10/2007
Application #:
10181103
Filing Dt:
10/21/2002
Publication #:
US20030078782
Pub Dt:
04/24/2003
Title:
SYSTEM AND METHOD FOR RECORDING VOICE AND THE DATA ENTERED BY A CALL CENTER AGENT AND RETRIEVAL OF THESE COMMUNICATION STREAMS FOR ANALYSIS OR CORRECTION
20
Patent #:
7882212
Issue Dt:
02/01/2011
Application #:
10285321
Filing Dt:
10/31/2002
Title:
METHODS AND DEVICES FOR ARCHIVING RECORDED INTERACTIONS AND RETRIEVING STORED RECORDED INTERACTIONS
21
Patent #:
8285833
Issue Dt:
10/09/2012
Application #:
10467899
Filing Dt:
06/10/2005
Publication #:
US20050240656
Pub Dt:
10/27/2005
Title:
PACKET DATA RECORDING METHOD AND SYSTEM
22
Patent #:
7925889
Issue Dt:
04/12/2011
Application #:
10525260
Filing Dt:
02/22/2005
Publication #:
US20060123106
Pub Dt:
06/08/2006
Title:
METHOD AND SYSTEM FOR COMMUNICATIONS MONITORING
23
Patent #:
NONE
Issue Dt:
Application #:
10633357
Filing Dt:
08/01/2003
Publication #:
US20040267591
Pub Dt:
12/30/2004
Title:
System and method for dynamic scheduling of personnel
24
Patent #:
7650293
Issue Dt:
01/19/2010
Application #:
10832509
Filing Dt:
04/27/2004
Publication #:
US20050240465
Pub Dt:
10/27/2005
Title:
SYSTEM AND METHOD FOR WORKFORCE REQUIREMENTS MANAGEMENT
25
Patent #:
7788286
Issue Dt:
08/31/2010
Application #:
11037604
Filing Dt:
01/18/2005
Publication #:
US20050125439
Pub Dt:
06/09/2005
Title:
METHOD AND APPARATUS FOR MULTI-CONTACT SCHEDULING
26
Patent #:
7787974
Issue Dt:
08/31/2010
Application #:
11129811
Filing Dt:
05/16/2005
Publication #:
US20060150229
Pub Dt:
07/06/2006
Title:
INDEPENDENT SOURCE RECORDING
27
Patent #:
8861707
Issue Dt:
10/14/2014
Application #:
11166630
Filing Dt:
06/24/2005
Publication #:
US20060126817
Pub Dt:
06/15/2006
Title:
METHOD AND APPARATUS FOR SIMULTANEOUSLY MONITORING COMPUTER USER SCREEN AND TELEPHONE ACTIVITY FROM A REMOTE LOCATION
28
Patent #:
7281173
Issue Dt:
10/09/2007
Application #:
11237456
Filing Dt:
11/15/2005
Publication #:
US20060053340
Pub Dt:
03/09/2006
Title:
METHOD AND SYSTEM FOR CONCURRENT ERROR IDENTIFICATION IN RESOURCE SCHEDULING
29
Patent #:
8160233
Issue Dt:
04/17/2012
Application #:
11359319
Filing Dt:
02/22/2006
Publication #:
US20070206766
Pub Dt:
09/06/2007
Title:
SYSTEM AND METHOD FOR DETECTING AND DISPLAYING BUSINESS TRANSACTIONS
30
Patent #:
8112298
Issue Dt:
02/07/2012
Application #:
11359356
Filing Dt:
02/22/2006
Publication #:
US20070198322
Pub Dt:
08/23/2007
Title:
SYSTEMS AND METHODS FOR WORKFORCE OPTIMIZATION
31
Patent #:
8117064
Issue Dt:
02/14/2012
Application #:
11359358
Filing Dt:
02/22/2006
Publication #:
US20070198323
Pub Dt:
08/23/2007
Title:
SYSTEMS AND METHODS FOR WORKFORCE OPTIMIZATION AND ANALYTICS
32
Patent #:
8108237
Issue Dt:
01/31/2012
Application #:
11359532
Filing Dt:
02/22/2006
Publication #:
US20070206768
Pub Dt:
09/06/2007
Title:
SYSTEMS FOR INTEGRATING CONTACT CENTER MONITORING, TRAINING AND SCHEDULING
33
Patent #:
7864946
Issue Dt:
01/04/2011
Application #:
11359731
Filing Dt:
02/22/2006
Title:
SYSTEMS AND METHODS FOR SCHEDULING CALL CENTER AGENTS USING QUALITY DATA AND CORRELATION-BASED DISCOVERY
34
Patent #:
7853006
Issue Dt:
12/14/2010
Application #:
11359909
Filing Dt:
02/22/2006
Title:
SYSTEMS AND METHODS FOR SCHEDULING CALL CENTER AGENTS USING QUALITY DATA AND CORRELATION-BASED DISCOVERY
35
Patent #:
7734783
Issue Dt:
06/08/2010
Application #:
11385499
Filing Dt:
03/21/2006
Title:
SYSTEMS AND METHODS FOR DETERMINING ALLOCATIONS FOR DISTRIBUTED MULTI-SITE CONTACT CENTERS
36
Patent #:
7284049
Issue Dt:
10/16/2007
Application #:
11388854
Filing Dt:
03/23/2006
Publication #:
US20060168234
Pub Dt:
07/27/2006
Title:
SELECTIVE DEDICATION OF ACTIVE AND PASSIVE CONTACT CENTER RECORDING RESOURCES
37
Patent #:
NONE
Issue Dt:
Application #:
11388944
Filing Dt:
03/23/2006
Publication #:
US20060168188
Pub Dt:
07/27/2006
Title:
Method and system for presenting events associated with recorded data exchanged between a server and a user
38
Patent #:
7424718
Issue Dt:
09/09/2008
Application #:
11389471
Filing Dt:
03/23/2006
Publication #:
US20060200832
Pub Dt:
09/07/2006
Title:
METHOD AND SYSTEM FOR PRESENTING EVENTS ASSOCIATED WITH RECORDED DATA EXCHANGED BETWEEN A SERVER AND A USER
39
Patent #:
8442033
Issue Dt:
05/14/2013
Application #:
11394408
Filing Dt:
03/31/2006
Publication #:
US20070263785
Pub Dt:
11/15/2007
Title:
DISTRIBUTED VOICE OVER INTERNET PROTOCOL RECORDING
40
Patent #:
8594313
Issue Dt:
11/26/2013
Application #:
11394410
Filing Dt:
03/31/2006
Publication #:
US20070263786
Pub Dt:
11/15/2007
Title:
SYSTEMS AND METHODS FOR ENDPOINT RECORDING USING PHONES
41
Patent #:
7701972
Issue Dt:
04/20/2010
Application #:
11394411
Filing Dt:
03/31/2006
Title:
INTERNET PROTOCOL ANALYZING
42
Patent #:
7822018
Issue Dt:
10/26/2010
Application #:
11394496
Filing Dt:
03/31/2006
Publication #:
US20070258434
Pub Dt:
11/08/2007
Title:
DUPLICATE MEDIA STREAM
43
Patent #:
NONE
Issue Dt:
Application #:
11394794
Filing Dt:
03/31/2006
Publication #:
US20070237525
Pub Dt:
10/11/2007
Title:
Systems and methods for modular capturing various communication signals
44
Patent #:
7826608
Issue Dt:
11/02/2010
Application #:
11394795
Filing Dt:
03/31/2006
Title:
SYSTEMS AND METHODS FOR CALCULATING WORKFORCE STAFFING STATISTICS
45
Patent #:
7680264
Issue Dt:
03/16/2010
Application #:
11395350
Filing Dt:
03/31/2006
Publication #:
US20070263787
Pub Dt:
11/15/2007
Title:
SYSTEMS AND METHODS FOR ENDPOINT RECORDING USING A CONFERENCE BRIDGE
46
Patent #:
7852994
Issue Dt:
12/14/2010
Application #:
11395498
Filing Dt:
03/31/2006
Title:
SYSTEMS AND METHODS FOR RECORDING AUDIO
47
Patent #:
7774854
Issue Dt:
08/10/2010
Application #:
11395514
Filing Dt:
03/31/2006
Title:
SYSTEMS AND METHODS FOR PROTECTING INFORMATION
48
Patent #:
8204056
Issue Dt:
06/19/2012
Application #:
11395759
Filing Dt:
03/31/2006
Publication #:
US20070230478
Pub Dt:
10/04/2007
Title:
SYSTEMS AND METHODS FOR ENDPOINT RECORDING USING A MEDIA APPLICATION SERVER
49
Patent #:
7792278
Issue Dt:
09/07/2010
Application #:
11395992
Filing Dt:
03/31/2006
Publication #:
US20070233549
Pub Dt:
10/04/2007
Title:
INTEGRATION OF CONTACT CENTER SURVEYS
50
Patent #:
7633930
Issue Dt:
12/15/2009
Application #:
11396061
Filing Dt:
03/31/2006
Publication #:
US20070230345
Pub Dt:
10/04/2007
Title:
SYSTEMS AND METHODS FOR CAPTURING MULTIMEDIA COMMUNICATION SIGNALS
51
Patent #:
7995612
Issue Dt:
08/09/2011
Application #:
11396062
Filing Dt:
03/31/2006
Publication #:
US20070263788
Pub Dt:
11/15/2007
Title:
SYSTEMS AND METHODS FOR CAPTURING COMMUNICATION SIGNALS [32-BIT OR 128-BIT ADDRESSES]
52
Patent #:
7672746
Issue Dt:
03/02/2010
Application #:
11396063
Filing Dt:
03/31/2006
Title:
SYSTEMS AND METHODS FOR AUTOMATIC SCHEDULING OF A WORKFORCE
53
Patent #:
7881471
Issue Dt:
02/01/2011
Application #:
11428222
Filing Dt:
06/30/2006
Publication #:
US20080065902
Pub Dt:
03/13/2008
Title:
SYSTEMS AND METHODS FOR RECORDING AN ENCRYPTED INTERACTION
54
Patent #:
NONE
Issue Dt:
Application #:
11428239
Filing Dt:
06/30/2006
Publication #:
US20080052535
Pub Dt:
02/28/2008
Title:
Systems and Methods for Recording Encrypted Interactions
55
Patent #:
NONE
Issue Dt:
Application #:
11475683
Filing Dt:
06/27/2006
Publication #:
US20070297578
Pub Dt:
12/27/2007
Title:
Hybrid recording of communications
56
Patent #:
NONE
Issue Dt:
Application #:
11479056
Filing Dt:
06/30/2006
Publication #:
US20080004945
Pub Dt:
01/03/2008
Title:
Automated scoring of interactions
57
Patent #:
8112306
Issue Dt:
02/07/2012
Application #:
11479506
Filing Dt:
06/30/2006
Publication #:
US20070198329
Pub Dt:
08/23/2007
Title:
SYSTEM AND METHOD FOR FACILITATING TRIGGERS AND WORKFLOWS IN WORKFORCE OPTIMIZATION
58
Patent #:
7853800
Issue Dt:
12/14/2010
Application #:
11479841
Filing Dt:
06/30/2006
Publication #:
US20080005588
Pub Dt:
01/03/2008
Title:
SYSTEMS AND METHODS FOR A SECURE RECORDING ENVIRONMENT
59
Patent #:
NONE
Issue Dt:
Application #:
11479899
Filing Dt:
06/30/2006
Publication #:
US20070198325
Pub Dt:
08/23/2007
Title:
System and method for facilitating triggers and workflows in workforce optimization
60
Patent #:
7254546
Issue Dt:
08/07/2007
Application #:
11479924
Filing Dt:
06/30/2006
Title:
SYSTEM AND METHOD FOR COMPLEX SCHEDULE GENERATION
61
Patent #:
7848524
Issue Dt:
12/07/2010
Application #:
11479925
Filing Dt:
06/30/2006
Publication #:
US20080005568
Pub Dt:
01/03/2008
Title:
SYSTEMS AND METHODS FOR A SECURE RECORDING ENVIRONMENT
62
Patent #:
7769176
Issue Dt:
08/03/2010
Application #:
11479926
Filing Dt:
06/30/2006
Publication #:
US20080005569
Pub Dt:
01/03/2008
Title:
SYSTEMS AND METHODS FOR A SECURE RECORDING ENVIRONMENT
63
Patent #:
RE41608
Issue Dt:
08/31/2010
Application #:
11509551
Filing Dt:
08/24/2006
Title:
SYSTEM AND METHOD TO ACQUIRE AUDIO DATA PACKETS FOR RECORDING AND ANALYSIS
64
Patent #:
RE40634
Issue Dt:
02/10/2009
Application #:
11509553
Filing Dt:
08/24/2006
Title:
VOICE INTERACTION ANALYSIS MODULE
65
Patent #:
RE41534
Issue Dt:
08/17/2010
Application #:
11509554
Filing Dt:
08/24/2006
Title:
UTILIZING SPARE PROCESSING CAPACITY TO ANALYZE A CALL CENTER INTERACTION
66
Patent #:
7949552
Issue Dt:
05/24/2011
Application #:
11528267
Filing Dt:
09/27/2006
Publication #:
US20070195944
Pub Dt:
08/23/2007
Title:
SYSTEMS AND METHODS FOR CONTEXT DRILLING IN WORKFORCE OPTIMIZATION
67
Patent #:
8015042
Issue Dt:
09/06/2011
Application #:
11529132
Filing Dt:
09/28/2006
Publication #:
US20070061183
Pub Dt:
03/15/2007
Title:
METHODS FOR LONG-RANGE CONTACT CENTER STAFF PLANNING UTILIZING DISCRETE EVENT SIMULATION
68
Patent #:
7660406
Issue Dt:
02/09/2010
Application #:
11529842
Filing Dt:
09/29/2006
Publication #:
US20070299680
Pub Dt:
12/27/2007
Title:
SYSTEMS AND METHODS FOR INTEGRATING OUTSOURCERS
69
Patent #:
7817795
Issue Dt:
10/19/2010
Application #:
11529942
Filing Dt:
09/29/2006
Publication #:
US20070274505
Pub Dt:
11/29/2007
Title:
SYSTEMS AND METHODS FOR DATA SYNCHRONIZATION IN A CUSTOMER CENTER
70
Patent #:
7953621
Issue Dt:
05/31/2011
Application #:
11529946
Filing Dt:
09/29/2006
Publication #:
US20080004936
Pub Dt:
01/03/2008
Title:
SYSTEMS AND METHODS FOR DISPLAYING AGENT ACTIVITY EXCEPTIONS
71
Patent #:
8000465
Issue Dt:
08/16/2011
Application #:
11529947
Filing Dt:
09/29/2006
Publication #:
US20070230444
Pub Dt:
10/04/2007
Title:
SYSTEMS AND METHODS FOR ENDPOINT RECORDING USING GATEWAYS
72
Patent #:
7376735
Issue Dt:
05/20/2008
Application #:
11534410
Filing Dt:
09/22/2006
Publication #:
US20070027962
Pub Dt:
02/01/2007
Title:
METHOD, APPARATUS, AND SYSTEM FOR CAPTURING DATA EXCHANGED BETWEEN A SERVER AND A USER
73
Patent #:
7613290
Issue Dt:
11/03/2009
Application #:
11540086
Filing Dt:
09/29/2006
Publication #:
US20080080531
Pub Dt:
04/03/2008
Title:
RECORDING USING PROXY SERVERS
74
Patent #:
NONE
Issue Dt:
Application #:
11540107
Filing Dt:
09/29/2006
Publication #:
US20070198330
Pub Dt:
08/23/2007
Title:
Integrated contact center systems for facilitating contact center coaching
75
Patent #:
NONE
Issue Dt:
Application #:
11540185
Filing Dt:
09/29/2006
Publication #:
US20070195945
Pub Dt:
08/23/2007
Title:
Systems and methods for facilitating contact center coaching
76
Patent #:
8005676
Issue Dt:
08/23/2011
Application #:
11540281
Filing Dt:
09/29/2006
Publication #:
US20080082336
Pub Dt:
04/03/2008
Title:
SPEECH ANALYSIS USING STATISTICAL LEARNING
77
Patent #:
7660307
Issue Dt:
02/09/2010
Application #:
11540282
Filing Dt:
09/29/2006
Publication #:
US20080005307
Pub Dt:
01/03/2008
Title:
SYSTEMS AND METHODS FOR PROVIDING RECORDING AS A NETWORK SERVICE
78
Patent #:
7873156
Issue Dt:
01/18/2011
Application #:
11540306
Filing Dt:
09/29/2006
Title:
SYSTEMS AND METHODS FOR ANALYZING CONTACT CENTER INTERACTIONS
79
Patent #:
7752043
Issue Dt:
07/06/2010
Application #:
11540322
Filing Dt:
09/29/2006
Publication #:
US20080082329
Pub Dt:
04/03/2008
Title:
MULTI-PASS SPEECH ANALYTICS
80
Patent #:
7881216
Issue Dt:
02/01/2011
Application #:
11540353
Filing Dt:
09/29/2006
Publication #:
US20080080385
Pub Dt:
04/03/2008
Title:
SYSTEMS AND METHODS FOR ANALYZING COMMUNICATION SESSIONS USING FRAGMENTS
81
Patent #:
7885813
Issue Dt:
02/08/2011
Application #:
11540736
Filing Dt:
09/29/2006
Publication #:
US20080082340
Pub Dt:
04/03/2008
Title:
SYSTEMS AND METHODS FOR ANALYZING COMMUNICATION SESSIONS
82
Patent #:
7903568
Issue Dt:
03/08/2011
Application #:
11540739
Filing Dt:
09/29/2006
Publication #:
US20080002719
Pub Dt:
01/03/2008
Title:
SYSTEMS AND METHODS FOR PROVIDING RECORDING AS A NETWORK SERVICE
83
Patent #:
7920482
Issue Dt:
04/05/2011
Application #:
11540785
Filing Dt:
09/29/2006
Publication #:
US20080080386
Pub Dt:
04/03/2008
Title:
SYSTEMS AND METHODS FOR MONITORING INFORMATION CORRESPONDING TO COMMUNICATION SESSIONS
84
Patent #:
NONE
Issue Dt:
Application #:
11540900
Filing Dt:
09/29/2006
Publication #:
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Assignor
1
VERINT AMERICAS INC.
Exec Dt:
04/29/2011
Assignee
1
CREDIT SUISSE AG
ONE MADISON AVENUE
NEW YORK, NEW YORK 10010
Correspondence name and address
ELSPETH CALLAHAN
1100 G ST NW SUITE 420
NATIONAL CORPORATE RESEARCH
WASHINGTON, DC 20005

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