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Total properties:
39
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Patent #:
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Issue Dt:
|
10/25/2005
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Application #:
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09490065
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Filing Dt:
|
01/24/2000
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Title:
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APPARATUS AND METHOD FOR MONITORING AND ADAPTING TO ENVIRONMENTAL FACTORS WITHIN A CONTACT CENTER
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Patent #:
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Issue Dt:
|
04/20/2004
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Application #:
|
09490068
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Filing Dt:
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01/24/2000
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Title:
|
METHOD AND SYSTEM FOR ANALYZING CUSTOMER COMMUNICATIONS WITH A CONTACT CENTER
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|
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Patent #:
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Issue Dt:
|
06/15/2004
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Application #:
|
09732720
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Filing Dt:
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12/11/2000
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Publication #:
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Pub Dt:
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06/13/2002
| | | | |
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Title:
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METHOD AND SYSTEM FOR MULTIMEDIA NETWORK BASED DATA ACQUISITION, RECORDING AND DISTRIBUTION
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Patent #:
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Issue Dt:
|
09/07/2010
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Application #:
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10771409
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Filing Dt:
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02/05/2004
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Publication #:
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Pub Dt:
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08/12/2004
| | | | |
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Title:
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AUGMENTATION AND CALIBRATION OF OUTPUT FROM NON-DETERMINISTIC TEXT GENERATORS BY MODELING ITS CHARACTERISTICS IN SPECIFIC ENVIRONMENTS
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Patent #:
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Issue Dt:
|
04/17/2012
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Application #:
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11345587
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Filing Dt:
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02/01/2006
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Publication #:
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Pub Dt:
|
08/02/2007
| | | | |
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Title:
|
SYSTEM AND METHOD FOR CONTROLLING THE LONG TERM GENERATION RATE OF COMPRESSED DATA
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|
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Patent #:
|
|
Issue Dt:
|
04/14/2015
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Application #:
|
11361208
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Filing Dt:
|
02/24/2006
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Publication #:
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Pub Dt:
|
08/30/2007
| | | | |
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Title:
|
Complex recording trigger
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|
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Patent #:
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|
Issue Dt:
|
06/21/2011
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Application #:
|
11540171
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Filing Dt:
|
09/29/2006
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Publication #:
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Pub Dt:
|
01/03/2008
| | | | |
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Title:
|
DISTRIBUTIVE DATA CAPTURE
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|
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Patent #:
|
NONE
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Issue Dt:
|
|
Application #:
|
11776659
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Filing Dt:
|
07/12/2007
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Publication #:
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Pub Dt:
|
12/04/2008
| | | | |
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Title:
|
Systems and Methods for Storing Interaction Data
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|
|
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Patent #:
|
|
Issue Dt:
|
11/20/2012
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Application #:
|
11831250
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Filing Dt:
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07/31/2007
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Publication #:
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Pub Dt:
|
12/04/2008
| | | | |
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Title:
|
SYSTEMS AND METHODS OF AUTOMATICALLY SCHEDULING A WORKFORCE
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|
|
|
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Patent #:
|
NONE
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Issue Dt:
|
|
Application #:
|
11831257
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Filing Dt:
|
07/31/2007
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|
Publication #:
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|
Pub Dt:
|
12/04/2008
| | | | |
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Title:
|
System and Method for Long Term Forecasting
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|
|
|
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Patent #:
|
NONE
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Issue Dt:
|
|
Application #:
|
11831260
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Filing Dt:
|
07/31/2007
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|
Publication #:
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|
Pub Dt:
|
12/04/2008
| | | | |
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Title:
|
System and Method for Multi-Week Scheduling
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|
|
|
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Patent #:
|
NONE
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Issue Dt:
|
|
Application #:
|
11831634
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Filing Dt:
|
07/31/2007
|
|
Publication #:
|
|
Pub Dt:
|
06/12/2008
| | | | |
|
Title:
|
Systems and Methods for Replaying Recorded Data
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|
|
|
|
Patent #:
|
|
Issue Dt:
|
02/23/2016
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Application #:
|
11844759
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Filing Dt:
|
08/24/2007
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|
Publication #:
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|
Pub Dt:
|
09/11/2008
| | | | |
|
Title:
|
EVENT DETECTION BASED ON VIDEO METADATA
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|
|
|
|
Patent #:
|
NONE
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Issue Dt:
|
|
Application #:
|
11924201
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Filing Dt:
|
10/25/2007
|
|
Publication #:
|
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Pub Dt:
|
04/03/2008
| | | | |
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Title:
|
MULTI-PASS SPEECH ANALYTICS
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|
|
|
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Patent #:
|
|
Issue Dt:
|
01/01/2013
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Application #:
|
11937553
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Filing Dt:
|
11/09/2007
|
|
Publication #:
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Pub Dt:
|
02/05/2009
| | | | |
|
Title:
|
SYSTEMS AND METHODS FOR TRIGGERING AN OUT OF FOCUS ALERT
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|
|
|
|
Patent #:
|
NONE
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Issue Dt:
|
|
Application #:
|
11959650
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Filing Dt:
|
12/19/2007
|
|
Publication #:
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Pub Dt:
|
06/25/2009
| | | | |
|
Title:
|
MULTIPLEXING VIDEO USING A DSP
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|
|
|
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Patent #:
|
NONE
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Issue Dt:
|
|
Application #:
|
11968428
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Filing Dt:
|
01/02/2008
|
|
Publication #:
|
|
Pub Dt:
|
07/02/2009
| | | | |
|
Title:
|
METHOD AND SYSTEM FOR CONTEXT-AWARE DATA PRIORITIZATION
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|
|
|
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Patent #:
|
|
Issue Dt:
|
03/15/2011
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Application #:
|
12014155
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Filing Dt:
|
01/15/2008
|
|
Publication #:
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Pub Dt:
|
07/16/2009
| | | | |
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Title:
|
VIDEO TILING USING MULTIPLE DIGITAL SIGNAL PROCESSORS
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|
|
|
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Patent #:
|
|
Issue Dt:
|
03/08/2011
|
Application #:
|
12014688
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Filing Dt:
|
01/15/2008
|
|
Title:
|
WORKFORCE MANAGEMENT SYSTEM
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|
|
|
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Patent #:
|
|
Issue Dt:
|
11/20/2012
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Application #:
|
12015375
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Filing Dt:
|
01/16/2008
|
|
Publication #:
|
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Pub Dt:
|
07/16/2009
| | | | |
|
Title:
|
SYSTEM FOR SELECTING A VIDEO OR AUDIO PATH
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|
|
|
|
Patent #:
|
|
Issue Dt:
|
09/27/2016
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Application #:
|
12015621
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Filing Dt:
|
01/17/2008
|
|
Publication #:
|
|
Pub Dt:
|
01/29/2009
| | | | |
|
Title:
|
DEDICATED NETWORK INTERFACE
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|
|
|
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Patent #:
|
|
Issue Dt:
|
09/19/2017
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Application #:
|
12057442
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Filing Dt:
|
03/28/2008
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|
Publication #:
|
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Pub Dt:
|
10/01/2009
| | | | |
|
Title:
|
SYSTEM AND METHOD FOR DIGITAL RIGHTS MANAGEMENT CONTROL USING VIDEO ANALYTICS
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|
|
|
|
Patent #:
|
NONE
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Issue Dt:
|
|
Application #:
|
12057476
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Filing Dt:
|
03/28/2008
|
|
Publication #:
|
|
Pub Dt:
|
10/01/2009
| | | | |
|
Title:
|
SYSTEMS AND METHODS FOR TRANSACTION QUEUE ANALYSIS
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|
|
|
|
Patent #:
|
|
Issue Dt:
|
06/12/2012
|
Application #:
|
12107976
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Filing Dt:
|
04/23/2008
|
|
Publication #:
|
|
Pub Dt:
|
09/24/2009
| | | | |
|
Title:
|
METHOD AND SYSTEM FOR EDGE DETECTION
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|
|
|
|
Patent #:
|
|
Issue Dt:
|
05/31/2011
|
Application #:
|
12118781
|
Filing Dt:
|
05/12/2008
|
|
Publication #:
|
|
Pub Dt:
|
11/13/2008
| | | | |
|
Title:
|
METHOD, APPARATUS, AND SYSTEM FOR CAPTURING DATA EXCHANGED BETWEEN A SERVER AND A USER
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|
|
|
|
Patent #:
|
NONE
|
Issue Dt:
|
|
Application #:
|
12118789
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Filing Dt:
|
05/12/2008
|
|
Publication #:
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|
Pub Dt:
|
02/26/2009
| | | | |
|
Title:
|
SYSTEMS AND METHODS FOR MULTI-STREAM RECORDING
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|
|
|
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Patent #:
|
|
Issue Dt:
|
05/13/2014
|
Application #:
|
12118792
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Filing Dt:
|
05/12/2008
|
|
Publication #:
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Pub Dt:
|
02/05/2009
| | | | |
|
Title:
|
SYSTEMS AND METHODS OF RECORDING SOLUTION INTERFACE
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|
|
|
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Patent #:
|
|
Issue Dt:
|
12/13/2011
|
Application #:
|
12171090
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Filing Dt:
|
07/10/2008
|
|
Title:
|
SYSTEMS AND METHODS FOR PROVIDING WORKFORCE OPTIMIZATION TO BRANCH AND BACK OFFICES
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|
|
|
|
Patent #:
|
|
Issue Dt:
|
05/29/2012
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Application #:
|
12326205
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Filing Dt:
|
12/02/2008
|
|
Publication #:
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|
Pub Dt:
|
06/04/2009
| | | | |
|
Title:
|
SYSTEM AND METHOD FOR RECORDING VOICE AND THE DATA ENTERED BY A CALL CENTER AGENT AND RETRIEVAL OF THESE COMMUNICATION STREAMS FOR ANALYSIS OR CORRECTION
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|
|
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Patent #:
|
NONE
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Issue Dt:
|
|
Application #:
|
12351370
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Filing Dt:
|
01/09/2009
|
|
Publication #:
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Pub Dt:
|
06/10/2010
| | | | |
|
Title:
|
METHOD AND SYSTEM FOR DIRECT DATA RECORDING
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|
|
|
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Patent #:
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|
Issue Dt:
|
04/15/2014
|
Application #:
|
12466673
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Filing Dt:
|
05/15/2009
|
|
Publication #:
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Pub Dt:
|
05/13/2010
| | | | |
|
Title:
|
ROUTINE COMMUNICATION SESSIONS FOR RECORDING
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|
|
|
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Patent #:
|
NONE
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Issue Dt:
|
|
Application #:
|
12483075
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Filing Dt:
|
06/11/2009
|
|
Publication #:
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Pub Dt:
|
12/31/2009
| | | | |
|
Title:
|
METHOD AND APPARATUS FOR TEMPORAL WAVELET COMPRESSION
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|
|
|
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Patent #:
|
|
Issue Dt:
|
11/11/2014
|
Application #:
|
12504492
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Filing Dt:
|
07/16/2009
|
|
Publication #:
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Pub Dt:
|
01/21/2010
| | | | |
|
Title:
|
SYSTEM AND METHOD FOR CAPTURING, STORING, ANALYZING AND DISPLAYING DATA RELATING TO THE MOVEMENTS OF OBJECTS
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|
|
|
|
Patent #:
|
NONE
|
Issue Dt:
|
|
Application #:
|
12630030
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Filing Dt:
|
12/03/2009
|
|
Publication #:
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Pub Dt:
|
06/17/2010
| | | | |
|
Title:
|
SYSTEM AND METHOD FOR WORKFORCE REQUIREMENTS MANAGEMENT
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Patent #:
|
|
Issue Dt:
|
04/22/2014
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Application #:
|
12684027
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Filing Dt:
|
01/07/2010
|
|
Publication #:
|
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Pub Dt:
|
05/06/2010
| | | | |
|
Title:
|
SYSTEMS AND METHODS FOR SCHEDULING CONTACT CENTER AGENTS
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|
|
|
|
Patent #:
|
NONE
|
Issue Dt:
|
|
Application #:
|
12725127
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Filing Dt:
|
03/16/2010
|
|
Publication #:
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|
Pub Dt:
|
07/08/2010
| | | | |
|
Title:
|
SYSTEMS AND METHODS FOR DETERMINING ALLOCATIONS FOR DISTRIBUTED MULTI-SITE CONTACT CENTERS
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|
|
|
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Patent #:
|
|
Issue Dt:
|
05/06/2014
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Application #:
|
12762402
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Filing Dt:
|
04/19/2010
|
|
Publication #:
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Pub Dt:
|
08/12/2010
| | | | |
|
Title:
|
INTERNET PROTOCOL ANALYZING
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|
|
|
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Patent #:
|
|
Issue Dt:
|
03/03/2015
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Application #:
|
12879868
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Filing Dt:
|
09/10/2010
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|
Publication #:
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Pub Dt:
|
01/13/2011
| | | | |
|
Title:
|
SYSTEM AND METHOD FOR PROCESSING AGENT INTERACTIONS
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|
|
|
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Patent #:
|
|
Issue Dt:
|
12/29/2009
|
Application #:
|
29306986
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Filing Dt:
|
04/21/2008
|
|
Title:
|
WIRELESS ENCLOSURE
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