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Total properties:
41
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Patent #:
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Issue Dt:
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01/23/2001
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Application #:
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09506113
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Filing Dt:
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02/17/2000
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Title:
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Telephony call-center scripting by petri net principles and techniques
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Patent #:
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Issue Dt:
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06/08/2004
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Application #:
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09527905
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Filing Dt:
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03/17/2000
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Title:
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PERSONAL COMMUNICATION CENTER PERFORMANCE DISPLAY AND STATUS ALERT SYSTEM
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Patent #:
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Issue Dt:
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08/27/2002
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Application #:
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09538112
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Filing Dt:
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03/29/2000
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Title:
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METHOD AND APPARATUS FOR RECORDING AND AUTOMATED PLAYBACK OF PERSONAL AGENT GREETINGS IN A COMMUNICATION-CENTER ENVIRONMENT
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Patent #:
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Issue Dt:
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07/09/2002
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Application #:
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09549449
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Filing Dt:
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04/14/2000
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Title:
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INTEGRATED COMMUNICATION CENTER FUNCTIONALITY FOR WAP DEVICES
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Patent #:
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Issue Dt:
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09/10/2002
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Application #:
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09550006
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Filing Dt:
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04/14/2000
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Title:
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METHOD FOR PREDICTING AND MANAGING CALL LOAD BY DETERMINING THE OPTIMUM FREQUENCY OF OUTBOUND CALL GENERATION DURING AN OUT-BOUND CALLING CAMPAIGN FROM A CALL CENTER
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Patent #:
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Issue Dt:
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02/12/2002
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Application #:
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09551259
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Filing Dt:
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04/18/2000
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Title:
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METHOD AND APPARATUS FOR SUMMARIZING PREVIOUS THREADS IN A COMMUNICATION-CENTER CHAT SESSION
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Patent #:
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Issue Dt:
|
09/04/2001
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Application #:
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09561139
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Filing Dt:
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04/28/2000
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Title:
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Method and apparatus for distributing computer integrated telephony (CTI) scrips using extensible mark-up language (XML) for mixed platform distribution and third party manipulation
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Patent #:
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Issue Dt:
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04/29/2003
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Application #:
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09587091
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Filing Dt:
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05/31/2000
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Title:
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FUZZY-LOGIC ROUTING SYSTEM FOR CALL ROUTING WITH-IN COMMUNICATION CENTERS AND IN OTHER TELEPHONY ENVIRONMENTS
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Patent #:
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Issue Dt:
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05/27/2008
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Application #:
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09759926
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Filing Dt:
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01/12/2001
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Publication #:
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Pub Dt:
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07/18/2002
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Title:
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COMPUTER-IMPLEMENTED VOICE APPLICATION INDEXING WEB SITE
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Patent #:
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Issue Dt:
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07/04/2006
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Application #:
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09759931
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Filing Dt:
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01/12/2001
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Publication #:
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Pub Dt:
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07/18/2002
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Title:
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COMPUTER-IMPLEMENTED VOICE MARKUP LANGUAGE-BASED SERVER
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Patent #:
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Issue Dt:
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10/05/2004
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Application #:
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09827548
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Filing Dt:
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04/06/2001
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Publication #:
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Pub Dt:
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05/16/2002
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Title:
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DYNAMIC TRANSLATION BETWEEN DATA NETWORK-BASED PROTOCOL IN A DATA-PACKET-NETWORK AND INTERACTIVE VOICE RESPONSE FUNCTIONS OF A TELEPHONY NETWORK
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Patent #:
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Issue Dt:
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01/10/2006
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Application #:
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09827608
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Filing Dt:
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04/06/2001
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Publication #:
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Pub Dt:
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10/11/2001
| | | | |
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Title:
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USING XML EXPRESSED PRIMITIVES FOR PLATFORM AND SYSTEM-INDEPENDENT CALL MODELING
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|
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Patent #:
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|
Issue Dt:
|
09/07/2004
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Application #:
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09912770
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Filing Dt:
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07/24/2001
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Publication #:
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Pub Dt:
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01/30/2003
| | | | |
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Title:
|
METHOD AND APPARATUS FOR ROUTING CALLS BY PROXY USING VIRTUAL TRANSACTION SERVERS IN A MULTI-TENNANT COMMUNICATION CENTER
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|
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Patent #:
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Issue Dt:
|
10/10/2006
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Application #:
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09927301
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Filing Dt:
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08/10/2001
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Publication #:
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Pub Dt:
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02/14/2002
| | | | |
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Title:
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INTEGRATING SIP CONTROL MESSAGING INTO EXISTING COMMUNICATION CENTER ROUTING INFRASTRUCTURE
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Patent #:
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Issue Dt:
|
11/20/2007
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Application #:
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09932033
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Filing Dt:
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08/17/2001
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Publication #:
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Pub Dt:
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05/09/2002
| | | | |
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Title:
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METHOD AND APPARATUS FOR INTELLIGENT ROUTING OF INSTANT MESSAGING PRESENCE PROTOCOL (IMPP) EVENTS AMONG A GROUP OF CUSTOMER SERVICE REPRESENTATIVES
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Patent #:
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|
Issue Dt:
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07/19/2005
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Application #:
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09998767
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Filing Dt:
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11/29/2001
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Publication #:
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Pub Dt:
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06/19/2003
| | | | |
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Title:
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METHOD AND APPARATUS FOR BUILDING COMMUNICATION BETWEEN AGENT DESKTOP SCRIPTING APPLICATIONS AND AN OUTBOUND CALL SOFTWARE SUITE WITHIN A TELECOMMUNICATIONS CENTER
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Patent #:
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Issue Dt:
|
10/05/2004
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Application #:
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10116427
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Filing Dt:
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04/03/2002
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|
Publication #:
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Pub Dt:
|
09/19/2002
| | | | |
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Title:
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QUEUE PRIORITIZATION BASED ON COMPETITIVE USER INPUT
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Patent #:
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|
Issue Dt:
|
04/18/2006
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Application #:
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10180894
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Filing Dt:
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06/26/2002
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Publication #:
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Pub Dt:
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06/26/2003
| | | | |
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Title:
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COMPUTER-IMPLEMENTED VOICE MARKUP SYSTEM AND METHOD
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|
|
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Patent #:
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|
Issue Dt:
|
10/07/2008
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Application #:
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10210702
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Filing Dt:
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07/31/2002
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|
Publication #:
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Pub Dt:
|
02/05/2004
| | | | |
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Title:
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METHOD FOR IMPROVING TEMPORAL CONSISTENCY AND SNAPSHOT RECENCY IN A MONITORED REAL-TIME SOFTWARE-REPORTING-APPLICATION ARCHITECTURE
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|
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Patent #:
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|
Issue Dt:
|
02/28/2006
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Application #:
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10228495
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Filing Dt:
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08/26/2002
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|
Publication #:
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Pub Dt:
|
01/09/2003
| | | | |
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Title:
|
METHOD AND APPARATUS FOR RECORDING AND AUTOMATED PLAYBACK OF PERSONAL AGENT GREETINGS IN A COMMUNICATION-CENTER ENVIRONMENT
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|
|
|
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Patent #:
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|
Issue Dt:
|
10/25/2005
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Application #:
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10242250
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Filing Dt:
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09/11/2002
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Publication #:
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Pub Dt:
|
01/30/2003
| | | | |
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Title:
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CALL TRANSFER USING SESSION INITIATION PROTOCOL (SIP)
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|
|
|
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Patent #:
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|
Issue Dt:
|
01/10/2006
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Application #:
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10269124
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Filing Dt:
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10/10/2002
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|
Publication #:
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|
Pub Dt:
|
06/19/2003
| | | | |
|
Title:
|
METHOD AND APPARATUS FOR EXTENDED MANAGEMENT OF STATE AND INTERACTION OF A REMOTE KNOWLEDGE WORKER FROM A CONTACT CENTER
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Patent #:
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Issue Dt:
|
08/26/2008
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Application #:
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10337489
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Filing Dt:
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01/06/2003
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|
Publication #:
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|
Pub Dt:
|
10/28/2004
| | | | |
|
Title:
|
METHOD AND APPARATUS FOR MULTIMEDIA INTERACTION ROUTING ACCORDING TO AGENT CAPACITY SETS
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Patent #:
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Issue Dt:
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06/10/2008
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Application #:
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10373391
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Filing Dt:
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02/24/2003
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Publication #:
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Pub Dt:
|
08/28/2003
| | | | |
|
Title:
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SYSTEM AND METHOD FOR INTEGRATED RESOURCE SCHEDULING AND AGENT WORK MANAGEMENT
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Patent #:
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Issue Dt:
|
03/11/2008
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Application #:
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10373393
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Filing Dt:
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02/24/2003
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Publication #:
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Pub Dt:
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08/26/2004
| | | | |
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Title:
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SYSTEM AND METHOD FOR INTEGRATED RESOURCE SCHEDULING AND TASK ALLOCATION
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Patent #:
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Issue Dt:
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10/24/2006
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Application #:
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10373395
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Filing Dt:
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02/24/2003
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Publication #:
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Pub Dt:
|
08/28/2003
| | | | |
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Title:
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SYSTEM AND METHOD FOR INTEGRATED RESOURCE SCHEDULING, TASK ALLOCATION AND AGENT WORK MANAGEMENT
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Patent #:
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Issue Dt:
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05/22/2007
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Application #:
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10406511
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Filing Dt:
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04/02/2003
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Publication #:
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Pub Dt:
|
01/29/2004
| | | | |
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Title:
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METHOD AND APPARATUS ENABLING VOICE-BASED MANAGEMENT OF STATE AND INTERACTION OF A REMOTE KNOWLEDGE WORKER IN A CONTACT CENTER ENVIRONMENT
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Patent #:
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Issue Dt:
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05/13/2008
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Application #:
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10441865
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Filing Dt:
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05/15/2003
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Publication #:
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Pub Dt:
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04/29/2004
| | | | |
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Title:
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METHOD AND SYSTEM FOR PROVIDING ADAPTIVE AND PROACTIVE INTERACTION MANAGEMENT FOR MULTIPLE TYPES OF BUSINESS INTERACTIONS OCCURRING IN A MULTIMEDIA COMMUNICATIONS ENVIRONMENT
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Patent #:
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Issue Dt:
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12/12/2006
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Application #:
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10840527
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Filing Dt:
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05/05/2004
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Publication #:
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Pub Dt:
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10/21/2004
| | | | |
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Title:
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PERSONAL COMMUNICATION CENTER PERFORMANCE DISPLAY AND STATUS ALERT SYSTEM
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Patent #:
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Issue Dt:
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07/18/2006
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Application #:
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10899528
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Filing Dt:
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07/26/2004
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Publication #:
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Pub Dt:
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12/30/2004
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Title:
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METHOD AND APPARATUS FOR ROUTING CALLS BY PROXY USING VIRTUAL TRANSACTION SERVERS IN A MULTI-TENNANT COMMUNICATION CENTER
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Patent #:
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Issue Dt:
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05/20/2008
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Application #:
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10993837
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Filing Dt:
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11/18/2004
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Publication #:
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Pub Dt:
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02/09/2006
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Title:
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METHOD AND APPARATUS FOR INTEGRATING AGENT STATUS BETWEEN A CUSTOMER RELATIONS MANAGEMENT SYSTEM AND A MULTIPLE CHANNEL COMMUNICATIONS CENTER
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Patent #:
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Issue Dt:
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05/13/2008
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Application #:
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11070898
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03/01/2005
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Publication #:
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Pub Dt:
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07/14/2005
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Title:
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METHOD AND APPARATUS FOR EXTENDED MANAGEMENT OF STATE AND INTERACTION OF A REMOTE KNOWLEDGE WORKER FROM A CONTACT CENTER
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Patent #:
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07/07/2009
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11366122
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03/02/2006
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Publication #:
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Pub Dt:
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07/20/2006
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Title:
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COMPUTER-IMPLEMENTED VOICE MARKUP LANGUAGE-BASED SERVER
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Patent #:
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Issue Dt:
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03/13/2007
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Application #:
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11386549
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03/21/2006
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Publication #:
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Pub Dt:
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08/17/2006
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Title:
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PERSONAL COMMUNICATION CENTER PERFORMANCE DISPLAY AND STATUS ALERT SYSTEM
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Patent #:
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Issue Dt:
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01/12/2010
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Application #:
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11405275
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Filing Dt:
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04/17/2006
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Publication #:
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Pub Dt:
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05/24/2007
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Title:
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COMPUTER IMPLEMENTED VOICE MARKUP SYSTEM AND METHOD
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Patent #:
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Issue Dt:
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08/05/2008
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Application #:
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11551485
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Filing Dt:
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10/20/2006
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Publication #:
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Pub Dt:
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05/31/2007
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Title:
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SYSTEM AND METHOD FOR INTEGRATED RESOURCE SCHEDULING, TASK ALLOCATION AND AGENT WORK MANAGEMENT
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Patent #:
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Issue Dt:
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05/26/2015
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Application #:
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11929766
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Filing Dt:
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10/30/2007
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Publication #:
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Pub Dt:
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02/28/2008
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Title:
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CALL TRANSFER USING SESSION INITIATION PROTOCOL (SIP)
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Patent #:
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Issue Dt:
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06/19/2012
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Application #:
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12127696
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Filing Dt:
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05/27/2008
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Publication #:
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Pub Dt:
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09/18/2008
| | | | |
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Title:
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COMPUTER-IMPLEMENTED VOICE APPLICATION INDEXING WEB SITE
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Patent #:
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Issue Dt:
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09/25/2012
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Application #:
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12175764
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Filing Dt:
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07/18/2008
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Publication #:
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Pub Dt:
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11/20/2008
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Title:
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METHOD AND APPARATUS FOR MULTIMEDIA INTERACTION ROUTING ACCORDING TO AGENT CAPACITY SETS
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Patent #:
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Issue Dt:
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02/22/2011
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Application #:
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12203390
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Filing Dt:
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09/03/2008
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Publication #:
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Pub Dt:
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12/25/2008
| | | | |
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Title:
|
METHOD FOR IMPROVING TEMPORAL CONSISTENCY AND SNAPSHOT RECENCY IN A MONITORED REAL-TIME SOFTWARE-REPORTING-APPLICATION ARCHITECTURE
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Patent #:
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Issue Dt:
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01/24/2017
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Application #:
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12468247
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Filing Dt:
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05/19/2009
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Publication #:
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Pub Dt:
|
09/10/2009
| | | | |
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Title:
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COMPUTER-IMPLEMENTED VOICE MARKUP LANGUAGE-BASED SERVER
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