|
Total properties:
85
|
|
|
|
Patent #:
|
|
Issue Dt:
|
02/09/2016
|
Application #:
|
13461541
|
Filing Dt:
|
05/01/2012
|
|
Title:
|
Using Quick Response Codes to Generate An Electronic Consent Database
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
07/07/2015
|
Application #:
|
13525994
|
Filing Dt:
|
06/18/2012
|
|
Title:
|
USING TWO-DIMENSIONAL BARCODES WITH GENERAL PURPOSE RELOADABLE CARDS TO FACILITATE ACCESS TO A CONTACT CENTER
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
03/05/2013
|
Application #:
|
13556961
|
Filing Dt:
|
07/24/2012
|
|
Title:
|
GENERATING COMMUNICATION FORECASTS AND SCHEDULES BASED ON MULTIPLE OUTBOUND CAMPAIGNS
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
07/08/2014
|
Application #:
|
13570533
|
Filing Dt:
|
08/09/2012
|
|
Title:
|
Manipulating Resources Embedded in a Dynamic-Link Library
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
10/06/2015
|
Application #:
|
13572850
|
Filing Dt:
|
08/13/2012
|
|
Title:
|
Calling Party Number Selection For Outbound Calls
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
12/04/2018
|
Application #:
|
13606725
|
Filing Dt:
|
09/07/2012
|
|
Title:
|
Monitoring Schedule Adherence of Call Center Agents
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
09/17/2013
|
Application #:
|
13624023
|
Filing Dt:
|
09/21/2012
|
|
Title:
|
Learning Management System for Call Center Agents
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
01/13/2015
|
Application #:
|
13665298
|
Filing Dt:
|
10/31/2012
|
|
Title:
|
FULFILLING STAFFING REQUIREMENTS VIA AN INTERACTIVE VOICE RESPONSE SYSTEM
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
07/01/2014
|
Application #:
|
13668380
|
Filing Dt:
|
11/05/2012
|
|
Title:
|
SYSTEM AND METHOD FOR COMMON ACCOUNT BASED ROUTING OF CONTACT RECORDS
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
08/01/2017
|
Application #:
|
13672950
|
Filing Dt:
|
11/09/2012
|
|
Title:
|
VARIABLE LENGTH PROTOCOL USING SERIALIZED PAYLOAD WITH COMPRESSION SUPPORT
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
02/11/2014
|
Application #:
|
13678759
|
Filing Dt:
|
11/16/2012
|
|
Title:
|
Communication Analytics Training Management System for Call Center Agents
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
10/08/2013
|
Application #:
|
13688716
|
Filing Dt:
|
11/29/2012
|
|
Title:
|
Revising Outbound Forecasts and Corresponding Schedules Based On Performance Data
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
02/18/2014
|
Application #:
|
13705555
|
Filing Dt:
|
12/05/2012
|
|
Title:
|
AGENT-CENTRIC PROCESSING OF PRIORITIZED OUTBOUND CONTACT LISTS
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
04/28/2015
|
Application #:
|
13708283
|
Filing Dt:
|
12/07/2012
|
|
Title:
|
Identifying Information Resources For Contact Center Agents Based On Analytics
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
10/21/2014
|
Application #:
|
13713625
|
Filing Dt:
|
12/13/2012
|
|
Publication #:
|
|
Pub Dt:
|
06/19/2014
| | | | |
|
Title:
|
Managing Reserve Agents In A Contact Center
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
12/09/2014
|
Application #:
|
13719800
|
Filing Dt:
|
12/19/2012
|
|
Title:
|
Customized Dialing Procedures for Outbound Calls
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
10/27/2015
|
Application #:
|
13719879
|
Filing Dt:
|
12/19/2012
|
|
Title:
|
Determining Calling Windows for Called Telephone Numbers
|
|
|
|
|
Patent #:
|
NONE
|
Issue Dt:
|
|
Application #:
|
13742024
|
Filing Dt:
|
01/15/2013
|
|
Publication #:
|
|
Pub Dt:
|
07/17/2014
| | | | |
|
Title:
|
Fulfilling a Contact Center Agent Resource Deficiency
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
09/16/2014
|
Application #:
|
13744895
|
Filing Dt:
|
01/18/2013
|
|
Title:
|
Downloadable Training Content For Contact Center Agents
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
01/13/2015
|
Application #:
|
13755015
|
Filing Dt:
|
01/31/2013
|
|
Title:
|
Determining Whether the Local Time for a Location Where a Mobile Device is Located is Within a Calling Window of Time
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
03/25/2014
|
Application #:
|
13758056
|
Filing Dt:
|
02/04/2013
|
|
Title:
|
FEEDBACK CONTROL OF A PREDICTIVE DIALER USING TELEMARKETING CALL ABANDONMENT RATES
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
10/28/2014
|
Application #:
|
13766462
|
Filing Dt:
|
02/13/2013
|
|
Title:
|
RECORDING CONTACT CENTER CALLS IN VARIOUS CONSENT CONTEXTS
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
09/17/2013
|
Application #:
|
13790947
|
Filing Dt:
|
03/08/2013
|
|
Title:
|
MULTI-COMPONENT VIEWING TOOL FOR CONTACT CENTER AGENTS
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
11/26/2013
|
Application #:
|
13838913
|
Filing Dt:
|
03/15/2013
|
|
Title:
|
UNPAID BREAK TIME FOR CONTACT CENTER AGENTS
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
02/04/2014
|
Application #:
|
13841376
|
Filing Dt:
|
03/15/2013
|
|
Title:
|
Forced Schedule Adherence for Contact Center Agents
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
09/09/2014
|
Application #:
|
13861102
|
Filing Dt:
|
04/11/2013
|
|
Title:
|
Protecting Sensitive Information Provided By A Party To A Contact Center
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
05/27/2014
|
Application #:
|
13902130
|
Filing Dt:
|
05/24/2013
|
|
Title:
|
Providing Compliance Enforcement for Manually Dialed Wireless Numbers in a Contact Center
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
03/31/2015
|
Application #:
|
13918294
|
Filing Dt:
|
06/14/2013
|
|
Title:
|
Processing an Outbound Call Campaign Having Multiple Abandonment Rates
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
07/14/2015
|
Application #:
|
13927682
|
Filing Dt:
|
06/26/2013
|
|
Title:
|
Equitable Shift Rotation and Efficient Assignment Mechanisms For Contact Center Agents
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
07/08/2014
|
Application #:
|
13940628
|
Filing Dt:
|
07/12/2013
|
|
Title:
|
INTEGRATING EMBEDDED LINKS WITH CALL CENTER OPERATION
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
01/30/2018
|
Application #:
|
13944954
|
Filing Dt:
|
07/18/2013
|
|
Title:
|
Multi-Component Viewing Tool for Contact Center Agents
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
12/29/2015
|
Application #:
|
13949467
|
Filing Dt:
|
07/24/2013
|
|
Title:
|
Management System for Using Speech Analytics To Enhance Contact Center Agent Conformance
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
04/08/2014
|
Application #:
|
13949764
|
Filing Dt:
|
07/24/2013
|
|
Title:
|
MANAGEMENT SYSTEM FOR USING SPEECH ANALYTICS TO ENHANCE AGENT COMPLIANCE FOR DEBT COLLECTION CALLS
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
07/22/2014
|
Application #:
|
13957094
|
Filing Dt:
|
08/01/2013
|
|
Title:
|
INTEGRATING TWO-DIMENSIONAL BARCODES AND EMBEDDED LINKS WITH CALL CENTER OPERATION
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
03/24/2015
|
Application #:
|
13958011
|
Filing Dt:
|
08/02/2013
|
|
Publication #:
|
|
Pub Dt:
|
10/23/2014
| | | | |
|
Title:
|
Providing Compliance Enforcement For Manually Dialed Wireless Numbers In A Contact Center
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
03/21/2017
|
Application #:
|
13968692
|
Filing Dt:
|
08/16/2013
|
|
Title:
|
Functions and Associated Communication Capabilities for a Speech Analytics Component to Support Agent Compliance in a Call Center
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
07/15/2014
|
Application #:
|
13971093
|
Filing Dt:
|
08/20/2013
|
|
Title:
|
MANAGING ELECTRONIC CONSENT FOR CALLING CAMPAIGNS
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
08/23/2016
|
Application #:
|
14018809
|
Filing Dt:
|
09/05/2013
|
|
Title:
|
Automatic Calling List Scheduler
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
06/24/2014
|
Application #:
|
14056225
|
Filing Dt:
|
10/17/2013
|
|
Title:
|
UNPAID BREAK TIME FOR CONTACT CENTER AGENTS
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
09/27/2016
|
Application #:
|
14073083
|
Filing Dt:
|
11/06/2013
|
|
Title:
|
Configuring Contact Center Components for Real Time Speech Analytics
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
10/03/2017
|
Application #:
|
14080912
|
Filing Dt:
|
11/15/2013
|
|
Title:
|
ARCHITECTURE FOR PROCESSING REAL TIME EVENT NOTIFICATIONS FROM A SPEECH ANALYTICS SYSTEM
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
10/18/2016
|
Application #:
|
14080925
|
Filing Dt:
|
11/15/2013
|
|
Title:
|
Predicting Outcomes for Events Based On Voice Characteristics and Content of a Contact Center Communication
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
10/06/2015
|
Application #:
|
14088763
|
Filing Dt:
|
11/25/2013
|
|
Title:
|
Using A Speech Analytics System To Control Recording Contact Center Calls In Various Contexts
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
09/15/2015
|
Application #:
|
14090778
|
Filing Dt:
|
11/26/2013
|
|
Publication #:
|
|
Pub Dt:
|
04/03/2014
| | | | |
|
Title:
|
THERAPEUTIC DLL4 BINDING PROTEINS
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
05/20/2014
|
Application #:
|
14146231
|
Filing Dt:
|
01/02/2014
|
|
Title:
|
Early Scheduled Break Allowance for Contact Center Agents
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
12/23/2014
|
Application #:
|
14149137
|
Filing Dt:
|
01/07/2014
|
|
Title:
|
AGENT-CENTRIC PROCESSING OF PRIORITIZED OUTBOUND CONTACT LISTS
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
05/12/2015
|
Application #:
|
14161011
|
Filing Dt:
|
01/22/2014
|
|
Title:
|
Determining A Call Abandonment Rate Using a Speech Analytics System
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
08/19/2014
|
Application #:
|
14170713
|
Filing Dt:
|
02/03/2014
|
|
Title:
|
Reporting Unavailable Trunk-Related Resources For a Predictive Dialer Using a Dynamic Pacing Algorithm
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
08/02/2016
|
Application #:
|
14172993
|
Filing Dt:
|
02/05/2014
|
|
Title:
|
Using a Speech Analytics System to Control a Secure Audio Bridge During a Payment Transaction
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
06/06/2017
|
Application #:
|
14183083
|
Filing Dt:
|
02/18/2014
|
|
Title:
|
Using A Speech Analytics System to Control Whisper Audio
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
11/17/2015
|
Application #:
|
14186404
|
Filing Dt:
|
02/21/2014
|
|
Title:
|
Using a Speech Analytics System to Offer Callbacks
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
12/08/2015
|
Application #:
|
14192091
|
Filing Dt:
|
02/27/2014
|
|
Title:
|
Using A Speech Analytics System To Control Pre-Recorded Scripts for Debt Collection Calls
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
05/24/2016
|
Application #:
|
14194941
|
Filing Dt:
|
03/03/2014
|
|
Title:
|
Using Location Based Services for Determining a Calling Window
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
06/07/2016
|
Application #:
|
14219171
|
Filing Dt:
|
03/19/2014
|
|
Title:
|
Processing Stored Voice Messages to Identify Non-Semantic Message Characteristics
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
04/21/2015
|
Application #:
|
14230328
|
Filing Dt:
|
03/31/2014
|
|
Title:
|
Contact Center Speech Analytics System Having Multiple Speech Analytics Engines
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
10/27/2015
|
Application #:
|
14242081
|
Filing Dt:
|
04/01/2014
|
|
Title:
|
Integrating Two-Dimensional Barcodes and Embedded Links with Call Center Operation
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
12/01/2015
|
Application #:
|
14246210
|
Filing Dt:
|
04/07/2014
|
|
Title:
|
Providing Compliance Enforcement for Manually Dialed Wireless Numbers in a Contact Center
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
11/07/2017
|
Application #:
|
14277340
|
Filing Dt:
|
05/14/2014
|
|
Title:
|
Addressing Trunk-Related Resource Deficiencies for a Predictive Dialer Using a Dynamic Pacing Algorithm
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
08/04/2015
|
Application #:
|
14284853
|
Filing Dt:
|
05/22/2014
|
|
Title:
|
PROPERLY ASCERTAINING SHIFT-RELATED WORK DEFICIENCIES OF CONTACT CENTER AGENTS
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
03/21/2017
|
Application #:
|
14299591
|
Filing Dt:
|
06/09/2014
|
|
Title:
|
MANAGING ELECTRONIC CONSENT FOR CALLING CAMPAIGNS
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
04/19/2016
|
Application #:
|
14311432
|
Filing Dt:
|
06/23/2014
|
|
Title:
|
Best Time to Call Parties Having Multiple Contacts
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
09/27/2016
|
Application #:
|
14333969
|
Filing Dt:
|
07/17/2014
|
|
Title:
|
Managing Contact Attempts to an Account in a Contact Center
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
04/05/2016
|
Application #:
|
14445501
|
Filing Dt:
|
07/29/2014
|
|
Title:
|
Protecting Sensitive Information Provided by a Party to a Contact Center
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
08/30/2016
|
Application #:
|
14454938
|
Filing Dt:
|
08/08/2014
|
|
Title:
|
Regulate the Charging of a Mobile Device
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
02/13/2018
|
Application #:
|
14494041
|
Filing Dt:
|
09/23/2014
|
|
Title:
|
Measuring Contact Center Agent Effectiveness Using a Predictive Model
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
05/19/2015
|
Application #:
|
14494171
|
Filing Dt:
|
09/23/2014
|
|
Title:
|
Dialing Wireless Skip-Trace Numbers in a Contact Center
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
06/23/2015
|
Application #:
|
14511616
|
Filing Dt:
|
10/10/2014
|
|
Title:
|
Sending Callback Text Messages from a Contact Center
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
04/12/2016
|
Application #:
|
14529220
|
Filing Dt:
|
10/31/2014
|
|
Title:
|
Determining Whether the Local Time for a Location Where a Mobile Device is Located is Within a Calling Window of Time
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
05/19/2015
|
Application #:
|
14535620
|
Filing Dt:
|
11/07/2014
|
|
Title:
|
Dialing A Telephone Number Subject to an Autodialer Prohibition in a Contact Center
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
07/14/2015
|
Application #:
|
14541194
|
Filing Dt:
|
11/14/2014
|
|
Title:
|
Agent-Centric Processing of Prioritized Outbound Contact Lists
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
02/24/2015
|
Application #:
|
14556671
|
Filing Dt:
|
12/01/2014
|
|
Title:
|
FULFILLING STAFFING REQUIREMENTS VIA AN INTERACTIVE VOICE RESPONSE SYSTEM
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
04/26/2016
|
Application #:
|
14557500
|
Filing Dt:
|
12/02/2014
|
|
Title:
|
Determining Whether the Local Time Where a Mobile Device is Located is Within a Calling Window of Time
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
10/13/2015
|
Application #:
|
14572957
|
Filing Dt:
|
12/17/2014
|
|
Title:
|
Dynamic Display of Real Time Speech Analytics Agent Alert Indications in a Contact Center
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
04/28/2015
|
Application #:
|
14590029
|
Filing Dt:
|
01/06/2015
|
|
Title:
|
Processing an Outbound Call Campaign Having Multiple Abandonment Rates
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
08/25/2015
|
Application #:
|
14604008
|
Filing Dt:
|
01/23/2015
|
|
Title:
|
Identifying Information Resources for Contact Center Agents Based on Analytics
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
08/18/2015
|
Application #:
|
14621999
|
Filing Dt:
|
02/13/2015
|
|
Title:
|
Checkpoint Widget for Indicating Checkpoint Status Information to an Agent in a Contact Center
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
07/05/2016
|
Application #:
|
14624637
|
Filing Dt:
|
02/18/2015
|
|
Title:
|
Identifying Information Resources for Contact Center Agents Based on Analytics
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
09/01/2015
|
Application #:
|
14632199
|
Filing Dt:
|
02/26/2015
|
|
Title:
|
Equitable Shift Rotation and Efficient Assignment Mechanisms For Contact Center Agents
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
10/13/2015
|
Application #:
|
14632450
|
Filing Dt:
|
02/26/2015
|
|
Title:
|
Reviewing Call Checkpoints In Agent Call Recordings in a Contact Center
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
07/04/2017
|
Application #:
|
14636232
|
Filing Dt:
|
03/03/2015
|
|
Title:
|
Method and System for Distributing Outbound Telephone Calls
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
05/30/2017
|
Application #:
|
14636242
|
Filing Dt:
|
03/03/2015
|
|
Title:
|
Method and System for Distributing Outbound Telephone Calls
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
07/11/2017
|
Application #:
|
14636301
|
Filing Dt:
|
03/03/2015
|
|
Title:
|
SYSTEM AND METHOD FOR PREEMPTIVE GOALS BASED ROUTING OF CONTACT RECORDS
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
03/29/2016
|
Application #:
|
14661676
|
Filing Dt:
|
03/18/2015
|
|
Title:
|
Contact Center Speech Analytics System Having Multiple Speech Analytics Engines
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
09/15/2015
|
Application #:
|
14672834
|
Filing Dt:
|
03/30/2015
|
|
Title:
|
Mapping ISDN Cause Codes in a Contact Center for Improved Tracking of Call Attempts
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
12/13/2016
|
Application #:
|
14682337
|
Filing Dt:
|
04/09/2015
|
|
Title:
|
Dialing a Telephone Number Subject to an Autodialer Prohibition in a Contact Center
|
|
