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Patent #:
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Issue Dt:
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08/10/1999
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Application #:
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08691307
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Filing Dt:
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08/02/1996
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Title:
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Patent #:
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Issue Dt:
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03/28/2000
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Application #:
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08890228
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Filing Dt:
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07/09/1997
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Title:
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SKILLS-BASED SCHEDULING FOR TELEPHONE CALL CENTERS
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Patent #:
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Issue Dt:
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09/02/2003
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Application #:
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09064290
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Filing Dt:
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04/22/1998
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Title:
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Patent #:
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Issue Dt:
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09/19/2000
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Application #:
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09140453
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Filing Dt:
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08/26/1998
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Title:
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COMMUNICATION MANAGEMENT SYSTEM FOR COMPUTER NETWORK-BASED TELEPHONES
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Patent #:
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Issue Dt:
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08/10/2004
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Application #:
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09324459
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Filing Dt:
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06/02/1999
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Title:
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Patent #:
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Issue Dt:
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06/26/2001
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Application #:
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09328294
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Filing Dt:
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06/08/1999
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Title:
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SYSTEM AND METHOD FOR INTEGRATING CALL RECORD INFORMATION
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Patent #:
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Issue Dt:
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06/26/2001
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Application #:
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09328295
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Filing Dt:
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06/08/1999
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Title:
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SYSTEM AND METHOD FOR DATA RECORDING AND PLAYBACK
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Patent #:
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Issue Dt:
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06/12/2001
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09328298
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Filing Dt:
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06/08/1999
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Title:
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SYSTEM AND METHOD FOR DATA RECORDING
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Patent #:
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Issue Dt:
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06/19/2001
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Application #:
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09328299
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Filing Dt:
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06/08/1999
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Title:
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SYSTEM AND METHOD FOR RECORDING AND STORING TELPHONE CALL INFORMATION
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Patent #:
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Issue Dt:
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06/06/2006
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09465690
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12/17/1999
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Title:
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Patent #:
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04/01/2003
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09503479
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02/14/2000
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Title:
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TELEPHONE CALL MONITORING SYSTEM
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Patent #:
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Issue Dt:
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11/29/2005
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09504330
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Filing Dt:
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02/14/2000
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Title:
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METHOD AND SYSTEM FOR SKILLS-BASED PLANNING AND SCHEDULING IN A WORKFORCE CONTACT CENTER ENVIRONMENT
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Patent #:
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Issue Dt:
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02/17/2004
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Application #:
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09672828
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Filing Dt:
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09/29/2000
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Title:
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INTEGRATION OF DATA PROCESSING SYSTEMS
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Patent #:
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Issue Dt:
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12/07/2010
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Application #:
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09672829
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Filing Dt:
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09/29/2000
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Title:
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PERFORMANCE MANAGEMENT SYSTEM
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Patent #:
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Issue Dt:
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04/10/2007
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09776610
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02/15/2001
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Publication #:
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Pub Dt:
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12/27/2001
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Title:
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METHOD AND SYSTEM FOR PROVIDING PERFORMANCE STATISTICS TO AGENTS
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Patent #:
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Issue Dt:
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08/28/2007
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09799385
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Filing Dt:
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03/05/2001
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Title:
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PHONETIC SEARCHING
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Patent #:
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Issue Dt:
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08/31/2004
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Application #:
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09876954
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Filing Dt:
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06/08/2001
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Publication #:
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Pub Dt:
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03/21/2002
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Title:
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SYSTEM AND METHOD FOR DATA RECORDING AND PLAYBACK
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Patent #:
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Issue Dt:
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08/31/2004
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Application #:
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09876958
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Filing Dt:
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06/08/2001
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Publication #:
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Pub Dt:
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12/27/2001
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Title:
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SYSTEM AND METHOD FOR INTEGRATING CALL RECORD INFORMATION
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Patent #:
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08/30/2005
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09876978
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Filing Dt:
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06/08/2001
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Publication #:
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11/22/2001
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Title:
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SYSTEM AND METHOD FOR DATA RECORDING
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Patent #:
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Issue Dt:
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04/27/2004
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09876979
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06/08/2001
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Publication #:
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Pub Dt:
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11/15/2001
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Title:
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SYSTEM AND METHOD FOR RECORDING AND STORING TELEPHONE CALL INFORMATION
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Patent #:
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Issue Dt:
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08/01/2006
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Application #:
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09919302
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Filing Dt:
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07/31/2001
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Publication #:
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Pub Dt:
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03/27/2003
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Title:
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METHOD FOR FORECASTING AND MANAGING MULTIMEDIA CONTACTS
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Patent #:
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Issue Dt:
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01/30/2007
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Application #:
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09927916
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Filing Dt:
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08/10/2001
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Title:
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RELATIONAL TEXT INDEX CREATION AND SEARCHING
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Patent #:
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11/15/2005
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09985078
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11/01/2001
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Publication #:
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Pub Dt:
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05/01/2003
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Title:
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SYSTEM AND METHOD FOR ANALYZING AND UTILIZING DATA, BY EXECUTING COMPLEX ANALYTICAL MODELS IN REAL TIME
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Patent #:
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Issue Dt:
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03/07/2006
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Application #:
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10111767
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Filing Dt:
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06/24/2002
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Publication #:
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Pub Dt:
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07/31/2003
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Title:
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DIGITAL RECORDING OF IP BASED DISTRIBUTED SWITCHING PLATFORM
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Patent #:
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Issue Dt:
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07/03/2007
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Application #:
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10224734
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Filing Dt:
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08/20/2002
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Publication #:
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Pub Dt:
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12/26/2002
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Title:
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SYSTEM AND METHOD FOR VISUAL APPLICATION DEVELOPMENT WITHOUT PROGRAMMING
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Patent #:
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12/04/2007
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10275896
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05/12/2003
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09/11/2003
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Title:
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METHOD AND APPARATUS FOR QUALITY ASSURANCE IN A MULTIMEDIA COMMUNICATIONS ENVIRONMENT
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10/25/2005
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10367749
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02/19/2003
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08/07/2003
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06/12/2007
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03/07/2003
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02/19/2008
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10450265
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06/12/2003
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01/29/2004
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Title:
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METHOD AND SYSTEM FOR MONITORING AND RECORDING VOICE FROM CIRCUIT-SWITCHED VIA A PACKET-SWITCHED NETWORK
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07/15/2014
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10469550
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09/11/2003
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05/27/2004
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06/09/2009
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10481438
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12/17/2003
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06/22/2006
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05/31/2011
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10484107
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07/14/2004
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12/09/2004
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07/20/2010
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10506787
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06/15/2005
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11/24/2005
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05/11/2010
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07/01/2005
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02/09/2006
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07/18/2017
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04/27/2006
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03/08/2011
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02/08/2007
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05/11/2010
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10567810
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02/09/2006
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07/31/2008
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05/25/2010
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11/15/2011
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05/19/2005
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02/16/2010
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01/30/2004
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09/30/2004
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06/01/2010
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04/26/2004
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01/20/2005
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05/01/2012
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07/22/2004
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01/19/2010
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07/22/2004
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03/07/2006
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03/14/2005
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06/09/2005
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DIGITAL RECORDING OF IP BASED DISTRIBUTED SWITCHING PLATFORM
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01/06/2009
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08/09/2004
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01/27/2005
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03/22/2005
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10962676
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10/13/2004
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02/10/2005
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Title:
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METHOD FOR STORING ON A COMPUTER NETWORK A PORTION OF A COMMUNICATION SESSION BETWEEN A PACKET SOURCE AND A PACKET DESTINATION
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03/08/2005
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10962677
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10/13/2004
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02/10/2005
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METHOD FOR EXTRACTING A COMPUTER NETWORK-BASED TELEPHONE SESSION PERFORMED THROUGH A COMPUTER NETWORK
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04/12/2005
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10/13/2004
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02/10/2005
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METHOD FOR RESTORING A PORTION OF A COMMUNICATION SESSION TRANSMITTED OVER A COMPUTER NETWORK
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10/12/2010
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11/18/2004
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12/31/2009
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12/13/2011
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11/23/2004
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05/25/2006
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08/23/2011
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03/17/2005
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09/21/2006
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08/25/2009
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04/07/2005
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09/08/2005
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06/10/2008
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05/27/2005
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12/21/2006
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05/25/2010
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04/06/2006
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01/29/2008
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06/09/2009
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10/12/2006
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05/13/2014
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04/25/2006
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10/25/2007
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03/05/2013
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06/29/2006
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01/03/2008
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