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341
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Patent #:
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Issue Dt:
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02/20/1996
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Application #:
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08210031
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Filing Dt:
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03/17/1994
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Title:
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CALLER ADAPTIVE VOICE RESPONSE SYSTEM
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Issue Dt:
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11/18/1997
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Filing Dt:
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03/22/1995
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Title:
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Patent #:
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Issue Dt:
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08/19/1997
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Filing Dt:
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05/12/1995
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Title:
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Issue Dt:
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08/04/1998
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08657765
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Filing Dt:
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05/31/1996
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Title:
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METHOD AND APPARATUS FOR SIMULTANEOUSLY MONITORING COMPUTER USER SCREEN AND TELEPHONE ACTIVITY FROM A REMOTE LOCATION
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Patent #:
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Issue Dt:
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01/21/2003
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Application #:
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09041460
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Filing Dt:
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03/12/1998
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Title:
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METHOD AND APPARATUS FOR SIMULTANEOUSLY MONITORING COMPUTER USER SCREEN AND TELEPHONE ACTIVITY FROM A REMOTE LOCATION
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Patent #:
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Issue Dt:
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08/21/2001
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Application #:
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09056219
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Filing Dt:
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04/07/1998
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Title:
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AGENT SCHEDULING SYSTEM AND METHOD HAVING IMPROVED POST-PROCESSING STEP
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Patent #:
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Issue Dt:
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01/23/2001
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09137989
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Filing Dt:
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08/21/1998
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Title:
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Patent #:
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06/19/2001
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09193285
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Filing Dt:
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11/17/1998
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Title:
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Patent #:
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08/28/2001
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09193290
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11/17/1998
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Title:
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METHOD AND APPARATUS FOR PERFORMING ENTERPRISE EMAIL MANAGEMENT
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Patent #:
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09/06/2005
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09193833
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11/17/1998
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07/25/2002
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Title:
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METHOD AND APPARATUS FOR PERFORMING ENTERPRISE EMAIL MANAGEMENT
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Patent #:
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04/09/2002
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09212900
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12/16/1998
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Title:
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IMPROVED METHOD AND APPARATUS FOR SIMULTANEOUSLY MONITORING COMPUTER USER SCREEN AND TELEPHONE ACTIVITY FROM A REMOTE LOCATION
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07/16/2002
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09385256
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08/30/1999
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Title:
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SYSTEM AND METHOD FOR MEASURING USER REACTIONS CONCERNING
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Patent #:
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05/06/2003
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09503983
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02/14/2000
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Title:
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08/01/2006
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06/14/2000
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08/12/2003
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09595141
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06/14/2000
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Title:
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08/31/2004
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09595337
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06/14/2000
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Title:
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01/29/2008
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09680131
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10/02/2000
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03/22/2005
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09689500
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10/11/2000
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12/26/2006
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04/03/2001
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10/03/2002
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Title:
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10/25/2005
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09837251
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04/18/2001
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10/24/2002
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Title:
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METHOD AND SYSTEM FOR CONCURRENT ERROR IDENTIFICATION IN RESOURCE SCHEDULING
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10/04/2005
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09846016
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04/30/2001
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01/09/2003
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Title:
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08/24/2004
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09894227
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06/27/2001
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01/02/2003
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Title:
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GRAPHICAL METHOD AND SYSTEM FOR VISUALIZING PERFORMANCE LEVELS IN TIME-VARYING ENVIRONMENT
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01/13/2009
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09899895
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07/05/2001
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10/03/2002
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Title:
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METHOD AND APPARATUS FOR LONG-RANGE PLANNING
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07/05/2005
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10014695
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12/11/2001
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06/26/2003
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Title:
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05/15/2007
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01/31/2002
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07/31/2003
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06/29/2004
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07/10/2003
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07/07/2009
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03/13/2002
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09/19/2002
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09/09/2008
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10136705
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04/30/2002
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12/12/2006
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04/30/2002
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06/28/2011
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10136919
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05/01/2002
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01/09/2003
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05/16/2006
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04/30/2002
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04/10/2007
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10/21/2002
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04/24/2003
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05/06/2008
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07/31/2002
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01/13/2009
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07/31/2002
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02/01/2011
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10/31/2002
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08/09/2005
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06/19/2003
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08/12/2004
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01/19/2010
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08/31/2010
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08/31/2010
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07/06/2006
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10/14/2014
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06/15/2006
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08/26/2005
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03/21/2013
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10/09/2007
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03/09/2006
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12/14/2010
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11/23/2005
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07/20/2006
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04/17/2012
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09/06/2007
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12/14/2010
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02/22/2006
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SYSTEMS AND METHODS FOR SCHEDULING CALL CENTER AGENTS USING QUALITY DATA AND CORRELATION-BASED DISCOVERY
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04/14/2015
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08/30/2007
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06/08/2010
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09/07/2006
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Patent #:
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Issue Dt:
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02/28/2012
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Application #:
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11393286
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Filing Dt:
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03/30/2006
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Title:
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SYSTEMS AND METHODS FOR SCHEDULING OF OUTBOUND AGENTS
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Patent #:
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Issue Dt:
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05/14/2013
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Application #:
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11394408
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Filing Dt:
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03/31/2006
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Publication #:
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Pub Dt:
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11/15/2007
| | | | |
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Title:
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DISTRIBUTED VOICE OVER INTERNET PROTOCOL RECORDING
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Patent #:
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Issue Dt:
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11/26/2013
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Application #:
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11394410
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Filing Dt:
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03/31/2006
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Publication #:
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Pub Dt:
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11/15/2007
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Title:
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SYSTEMS AND METHODS FOR ENDPOINT RECORDING USING PHONES
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Patent #:
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Issue Dt:
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04/20/2010
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Application #:
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11394411
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Filing Dt:
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03/31/2006
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Title:
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INTERNET PROTOCOL ANALYZING
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Patent #:
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Issue Dt:
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10/26/2010
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Application #:
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11394496
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Filing Dt:
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03/31/2006
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Publication #:
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Pub Dt:
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11/08/2007
| | | | |
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Title:
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DUPLICATE MEDIA STREAM
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Patent #:
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Issue Dt:
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11/02/2010
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Application #:
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11394795
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Filing Dt:
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03/31/2006
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Title:
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SYSTEMS AND METHODS FOR CALCULATING WORKFORCE STAFFING STATISTICS
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Patent #:
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Issue Dt:
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03/16/2010
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Application #:
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11395350
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Filing Dt:
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03/31/2006
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Publication #:
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Pub Dt:
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11/15/2007
| | | | |
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Title:
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SYSTEMS AND METHODS FOR ENDPOINT RECORDING USING A CONFERENCE BRIDGE
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Patent #:
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Issue Dt:
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08/28/2012
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Application #:
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11395497
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Filing Dt:
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03/31/2006
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Title:
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PASSIVE RECORDING AND LOAD BALANCING
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Patent #:
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Issue Dt:
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12/14/2010
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Application #:
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11395498
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Filing Dt:
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03/31/2006
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Title:
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SYSTEMS AND METHODS FOR RECORDING AUDIO
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Patent #:
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Issue Dt:
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08/10/2010
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Application #:
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11395514
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Filing Dt:
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03/31/2006
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Title:
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SYSTEMS AND METHODS FOR PROTECTING INFORMATION
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Patent #:
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Issue Dt:
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06/19/2012
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Application #:
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11395759
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Filing Dt:
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03/31/2006
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Publication #:
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Pub Dt:
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10/04/2007
| | | | |
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Title:
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SYSTEMS AND METHODS FOR ENDPOINT RECORDING USING A MEDIA APPLICATION SERVER
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Patent #:
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Issue Dt:
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09/07/2010
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Application #:
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11395992
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Filing Dt:
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03/31/2006
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Publication #:
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Pub Dt:
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10/04/2007
| | | | |
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Title:
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INTEGRATION OF CONTACT CENTER SURVEYS
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Patent #:
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Issue Dt:
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12/15/2009
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Application #:
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11396061
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Filing Dt:
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03/31/2006
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Publication #:
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Pub Dt:
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10/04/2007
| | | | |
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Title:
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SYSTEMS AND METHODS FOR CAPTURING MULTIMEDIA COMMUNICATION SIGNALS
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Patent #:
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Issue Dt:
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08/09/2011
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Application #:
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11396062
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Filing Dt:
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03/31/2006
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Publication #:
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Pub Dt:
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11/15/2007
| | | | |
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Title:
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SYSTEMS AND METHODS FOR CAPTURING COMMUNICATION SIGNALS [32-BIT OR 128-BIT ADDRESSES]
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Patent #:
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Issue Dt:
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03/02/2010
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Application #:
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11396063
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Filing Dt:
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03/31/2006
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Title:
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SYSTEMS AND METHODS FOR AUTOMATIC SCHEDULING OF A WORKFORCE
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Patent #:
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Issue Dt:
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04/10/2012
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Application #:
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11396514
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Filing Dt:
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04/03/2006
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Title:
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SYSTEMS AND METHODS FOR MANAGING ALARMS FROM RECORDERS
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Patent #:
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NONE
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Issue Dt:
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Application #:
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11404342
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Filing Dt:
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04/14/2006
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Publication #:
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Pub Dt:
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11/02/2006
| | | | |
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Title:
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Method and system to detect fraud using voice data
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Patent #:
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Issue Dt:
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02/01/2011
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11428222
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Filing Dt:
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06/30/2006
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Publication #:
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Pub Dt:
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03/13/2008
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Title:
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SYSTEMS AND METHODS FOR RECORDING AN ENCRYPTED INTERACTION
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Patent #:
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Issue Dt:
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10/18/2011
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Application #:
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11458625
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Filing Dt:
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07/19/2006
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Publication #:
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Pub Dt:
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11/02/2006
| | | | |
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Title:
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SYSTEM AND METHOD FOR REPORTING TO A WEBSITE OWNER USER REACTIONS TO PARTICULAR WEB PAGES OF A WEBSITE
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Patent #:
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Issue Dt:
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04/17/2012
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Application #:
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11469173
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Filing Dt:
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08/31/2006
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Publication #:
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Pub Dt:
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03/06/2008
| | | | |
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Title:
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DYNAMIC MESSAGE CONTEXT DRIVEN APPLICATION ASSEMBLY FOR CUSTOMER SERVICE AGENT PRODUCTIVITY APPLICATIONS
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Patent #:
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Issue Dt:
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02/14/2012
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Application #:
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11477124
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Filing Dt:
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06/28/2006
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Title:
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SIGNAL MONITORING APPARATUS ANALYZING VOICE COMMUNICATION CONTENT
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Patent #:
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Issue Dt:
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03/06/2012
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Application #:
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11478714
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Filing Dt:
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06/30/2006
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Publication #:
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Pub Dt:
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01/03/2008
| | | | |
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Title:
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SYSTEMS AND METHODS FOR AUTOMATIC SCHEDULING OF A WORKFORCE
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Patent #:
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Issue Dt:
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02/07/2012
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Application #:
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11479506
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Filing Dt:
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06/30/2006
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Publication #:
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Pub Dt:
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08/23/2007
| | | | |
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Title:
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SYSTEM AND METHOD FOR FACILITATING TRIGGERS AND WORKFLOWS IN WORKFORCE OPTIMIZATION
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Patent #:
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Issue Dt:
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12/14/2010
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Application #:
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11479841
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Filing Dt:
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06/30/2006
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Publication #:
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Pub Dt:
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01/03/2008
| | | | |
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Title:
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SYSTEMS AND METHODS FOR A SECURE RECORDING ENVIRONMENT
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Patent #:
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Issue Dt:
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09/30/2014
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Application #:
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11479909
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Filing Dt:
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06/30/2006
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Title:
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Interface system and method of building rules and constraints for a resource scheduling system
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Patent #:
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Issue Dt:
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08/07/2007
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Application #:
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11479924
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Filing Dt:
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06/30/2006
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Title:
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SYSTEM AND METHOD FOR COMPLEX SCHEDULE GENERATION
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Patent #:
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Issue Dt:
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12/07/2010
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Application #:
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11479925
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Filing Dt:
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06/30/2006
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Publication #:
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Pub Dt:
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01/03/2008
| | | | |
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Title:
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SYSTEMS AND METHODS FOR A SECURE RECORDING ENVIRONMENT
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Patent #:
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Issue Dt:
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08/03/2010
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Application #:
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11479926
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Filing Dt:
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06/30/2006
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Publication #:
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Pub Dt:
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01/03/2008
| | | | |
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Title:
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SYSTEMS AND METHODS FOR A SECURE RECORDING ENVIRONMENT
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Patent #:
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Issue Dt:
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04/24/2012
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11509549
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Filing Dt:
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08/24/2006
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Title:
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VOIP VOICE INTERACTION MONITOR
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Patent #:
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Issue Dt:
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03/20/2012
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Application #:
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11509550
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Filing Dt:
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08/24/2006
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Title:
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MACHINE LEARNING BASED UPON FEEDBACK FROM CONTACT CENTER ANALYSIS
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Patent #:
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Issue Dt:
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08/31/2010
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Application #:
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11509551
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Filing Dt:
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08/24/2006
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Title:
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SYSTEM AND METHOD TO ACQUIRE AUDIO DATA PACKETS FOR RECORDING AND ANALYSIS
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Patent #:
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Issue Dt:
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02/10/2009
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11509553
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Filing Dt:
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08/24/2006
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Title:
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VOICE INTERACTION ANALYSIS MODULE
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Patent #:
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Issue Dt:
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08/17/2010
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Application #:
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11509554
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Filing Dt:
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08/24/2006
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Title:
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UTILIZING SPARE PROCESSING CAPACITY TO ANALYZE A CALL CENTER INTERACTION
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Patent #:
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Issue Dt:
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05/24/2011
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Application #:
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11528267
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Filing Dt:
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09/27/2006
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Publication #:
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Pub Dt:
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08/23/2007
| | | | |
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Title:
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SYSTEMS AND METHODS FOR CONTEXT DRILLING IN WORKFORCE OPTIMIZATION
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Patent #:
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Issue Dt:
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09/06/2011
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Application #:
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11529132
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09/28/2006
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Publication #:
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Pub Dt:
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03/15/2007
| | | | |
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Title:
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METHODS FOR LONG-RANGE CONTACT CENTER STAFF PLANNING UTILIZING DISCRETE EVENT SIMULATION
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Patent #:
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Issue Dt:
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02/09/2010
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Application #:
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11529842
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Filing Dt:
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09/29/2006
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Publication #:
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Pub Dt:
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12/27/2007
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Title:
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SYSTEMS AND METHODS FOR INTEGRATING OUTSOURCERS
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Patent #:
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Issue Dt:
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10/19/2010
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Application #:
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11529942
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09/29/2006
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Publication #:
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Pub Dt:
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11/29/2007
| | | | |
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Title:
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SYSTEMS AND METHODS FOR DATA SYNCHRONIZATION IN A CUSTOMER CENTER
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Patent #:
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Issue Dt:
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05/31/2011
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Application #:
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11529946
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09/29/2006
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Pub Dt:
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01/03/2008
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Title:
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SYSTEMS AND METHODS FOR DISPLAYING AGENT ACTIVITY EXCEPTIONS
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Issue Dt:
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08/16/2011
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Application #:
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11529947
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Filing Dt:
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09/29/2006
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Pub Dt:
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10/04/2007
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Title:
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SYSTEMS AND METHODS FOR ENDPOINT RECORDING USING GATEWAYS
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Patent #:
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Issue Dt:
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05/20/2008
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Application #:
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11534410
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Filing Dt:
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09/22/2006
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Publication #:
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Pub Dt:
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02/01/2007
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Title:
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METHOD, APPARATUS, AND SYSTEM FOR CAPTURING DATA EXCHANGED BETWEEN A SERVER AND A USER
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Patent #:
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Issue Dt:
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11/03/2009
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11540086
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09/29/2006
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Publication #:
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Pub Dt:
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04/03/2008
| | | | |
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Title:
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RECORDING USING PROXY SERVERS
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