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Patent #:
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Issue Dt:
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06/21/2011
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Application #:
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11540171
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Filing Dt:
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09/29/2006
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Publication #:
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Pub Dt:
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01/03/2008
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Title:
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DISTRIBUTIVE DATA CAPTURE
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Patent #:
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Issue Dt:
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08/23/2011
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Application #:
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11540281
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Filing Dt:
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09/29/2006
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Publication #:
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Pub Dt:
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04/03/2008
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Title:
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SPEECH ANALYSIS USING STATISTICAL LEARNING
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Patent #:
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Issue Dt:
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02/09/2010
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Application #:
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11540282
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Filing Dt:
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09/29/2006
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Publication #:
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Pub Dt:
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01/03/2008
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Title:
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SYSTEMS AND METHODS FOR PROVIDING RECORDING AS A NETWORK SERVICE
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Patent #:
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Issue Dt:
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01/18/2011
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Application #:
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11540306
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Filing Dt:
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09/29/2006
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Title:
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SYSTEMS AND METHODS FOR ANALYZING CONTACT CENTER INTERACTIONS
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Patent #:
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Issue Dt:
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02/04/2014
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Application #:
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11540320
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Filing Dt:
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09/29/2006
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Publication #:
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Pub Dt:
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04/17/2008
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Title:
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SYSTEMS AND METHODS OF PARTIAL SHIFT SWAPPING
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Patent #:
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Issue Dt:
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07/06/2010
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Application #:
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11540322
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Filing Dt:
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09/29/2006
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Publication #:
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Pub Dt:
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04/03/2008
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Title:
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MULTI-PASS SPEECH ANALYTICS
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Patent #:
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Issue Dt:
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02/01/2011
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Application #:
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11540353
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Filing Dt:
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09/29/2006
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Publication #:
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Pub Dt:
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04/03/2008
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Title:
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SYSTEMS AND METHODS FOR ANALYZING COMMUNICATION SESSIONS USING FRAGMENTS
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Patent #:
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Issue Dt:
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11/29/2011
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Application #:
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11540450
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Filing Dt:
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09/29/2006
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Title:
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SYSTEMS AND METHODS FOR RECORDING USING VIRTUAL MACHINES
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Patent #:
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Issue Dt:
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02/08/2011
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Application #:
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11540736
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Filing Dt:
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09/29/2006
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Publication #:
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Pub Dt:
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04/03/2008
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Title:
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SYSTEMS AND METHODS FOR ANALYZING COMMUNICATION SESSIONS
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Patent #:
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Issue Dt:
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03/08/2011
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Application #:
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11540739
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Filing Dt:
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09/29/2006
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Publication #:
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Pub Dt:
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01/03/2008
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Title:
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SYSTEMS AND METHODS FOR PROVIDING RECORDING AS A NETWORK SERVICE
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Patent #:
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Issue Dt:
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04/05/2011
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Application #:
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11540785
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Filing Dt:
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09/29/2006
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Publication #:
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Pub Dt:
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04/03/2008
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Title:
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SYSTEMS AND METHODS FOR MONITORING INFORMATION CORRESPONDING TO COMMUNICATION SESSIONS
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Patent #:
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Issue Dt:
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03/06/2012
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Application #:
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11540902
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Filing Dt:
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09/29/2006
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Publication #:
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Pub Dt:
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10/04/2007
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Title:
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SYSTEMS AND METHODS FOR ENDPOINT RECORDING USING RECORDERS
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Patent #:
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Issue Dt:
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03/01/2011
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Application #:
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11540903
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Filing Dt:
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09/29/2006
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Title:
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SYSTEMS AND METHODS FOR DISCOVERING CUSTOMER CENTER INFORMATION
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Patent #:
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Issue Dt:
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08/02/2011
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Application #:
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11540904
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Filing Dt:
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09/29/2006
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Publication #:
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Pub Dt:
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04/03/2008
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Title:
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ANALYZING AUDIO COMPONENTS AND GENERATING TEXT WITH INTEGRATED ADDITIONAL SESSION INFORMATION
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Patent #:
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Issue Dt:
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08/04/2009
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Application #:
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11541252
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Filing Dt:
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09/29/2006
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Publication #:
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Pub Dt:
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04/03/2008
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Title:
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ROUTINE COMMUNICATION SESSIONS FOR RECORDING
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Patent #:
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Issue Dt:
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03/01/2011
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Application #:
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11541313
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Filing Dt:
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09/29/2006
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Publication #:
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Pub Dt:
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04/03/2008
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Title:
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RECORDING INVOCATION OF COMMUNICATION SESSIONS
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Patent #:
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Issue Dt:
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12/16/2008
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Application #:
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11565939
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Filing Dt:
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12/01/2006
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Publication #:
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Pub Dt:
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07/12/2007
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Title:
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SYSTEM AND METHOD FOR ANALYSING COMMUNICATION STREAMS
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Patent #:
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Issue Dt:
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08/11/2009
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Application #:
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11565943
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Filing Dt:
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12/01/2006
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Publication #:
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Pub Dt:
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07/12/2007
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Title:
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SYSTEM AND METHOD FOR ANALYSING COMMUNICATIONS STREAMS
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Patent #:
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Issue Dt:
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03/01/2011
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Application #:
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11565946
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Filing Dt:
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12/01/2006
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Publication #:
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Pub Dt:
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09/20/2007
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Title:
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SYSTEM AND METHOD FOR ANALYSING COMMUNICATIONS STREAMS
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Patent #:
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Issue Dt:
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09/08/2009
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Application #:
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11565948
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Filing Dt:
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12/01/2006
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Publication #:
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Pub Dt:
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07/12/2007
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Title:
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SYSTEM AND METHOD FOR ANALYSING COMMUNICATIONS STREAMS
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Patent #:
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Issue Dt:
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09/16/2014
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Application #:
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11567808
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Filing Dt:
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12/07/2006
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Publication #:
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Pub Dt:
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04/03/2008
| | | | |
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Title:
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CALL CONTROL PRESENCE AND RECORDING
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Patent #:
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Issue Dt:
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06/12/2012
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Application #:
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11567852
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Filing Dt:
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12/07/2006
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Publication #:
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Pub Dt:
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04/03/2008
| | | | |
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Title:
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CALL CONTROL RECORDING
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Patent #:
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Issue Dt:
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05/15/2012
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Application #:
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11583381
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Filing Dt:
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10/19/2006
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Title:
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COMMUNICATION MANAGEMENT SYSTEM FOR NETWORK-BASED TELEPHONES
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Patent #:
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Issue Dt:
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03/06/2012
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Application #:
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11608340
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Filing Dt:
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12/08/2006
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Publication #:
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Pub Dt:
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06/12/2008
| | | | |
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Title:
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SYSTEMS AND METHODS FOR RECORDING
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Patent #:
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Issue Dt:
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10/02/2012
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Application #:
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11608350
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Filing Dt:
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12/08/2006
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Publication #:
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Pub Dt:
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06/12/2008
| | | | |
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Title:
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RECORDING IN A DISTRIBUTED ENVIRONMENT
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Patent #:
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Issue Dt:
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03/06/2012
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Application #:
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11608358
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Filing Dt:
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12/08/2006
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Publication #:
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Pub Dt:
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06/12/2008
| | | | |
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Title:
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SYSTEMS AND METHODS FOR RECORDING DATA
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Patent #:
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Issue Dt:
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06/21/2011
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Application #:
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11608440
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Filing Dt:
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12/08/2006
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Publication #:
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Pub Dt:
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04/03/2008
| | | | |
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Title:
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CALL CONTROL PRESENCE
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Patent #:
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Issue Dt:
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11/01/2011
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Application #:
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11616490
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Filing Dt:
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12/27/2006
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Publication #:
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Pub Dt:
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04/03/2008
| | | | |
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Title:
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AUTOMATED UTTERANCE SEARCH
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Patent #:
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Issue Dt:
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12/02/2014
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Application #:
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11621134
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Filing Dt:
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01/09/2007
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Publication #:
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Pub Dt:
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07/10/2008
| | | | |
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Title:
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COMMUNICATION SESSION ASSESSMENT
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Patent #:
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Issue Dt:
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03/01/2011
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Application #:
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11623694
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Filing Dt:
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01/16/2007
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Publication #:
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Pub Dt:
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09/27/2007
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Title:
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METHOD FOR IDENTIFYING EMERGING ISSUE FROM TEXTUAL CUSTOMER FEEDBACK
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Patent #:
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Issue Dt:
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05/15/2012
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Application #:
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11651799
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Filing Dt:
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01/10/2007
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Publication #:
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Pub Dt:
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07/19/2007
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Title:
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METHODS AND APPARATUS FOR ENFORCING CALLER LISTENING BEHAVIOR ON INTERACTIVE VOICE RESPONSE APPLICATIONS
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Patent #:
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Issue Dt:
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10/18/2011
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Application #:
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11651822
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Filing Dt:
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01/10/2007
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Publication #:
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Pub Dt:
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07/19/2007
| | | | |
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Title:
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METHODS AND APPARATUS FOR CALL BACK DISPOSITION AND RE-EVALUATION IN INTERACTIVE VOICE RESPONSE BASED CUSTOMER CARE
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Patent #:
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Issue Dt:
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09/04/2012
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Application #:
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11671483
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Filing Dt:
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02/06/2007
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Publication #:
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Pub Dt:
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08/09/2007
| | | | |
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Title:
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METHODS AND SYSTEMS FOR PICTURE RATE REDUCTION OF STORED VIDEO WHILE UNDER CONTINUOUS RECORD LOAD
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Patent #:
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Issue Dt:
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11/20/2012
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Application #:
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11691521
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Filing Dt:
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03/27/2007
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Title:
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SYSTEMS AND METHODS FOR ANALYZING COMMUNICATION SESSIONS
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Patent #:
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Issue Dt:
|
09/21/2010
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Application #:
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11691540
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Filing Dt:
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03/27/2007
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Title:
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SYSTEMS AND METHODS FOR ANALYZING COMMUNICATION SESSIONS USING FRAGMENTS
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|
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Patent #:
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|
Issue Dt:
|
05/07/2013
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Application #:
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11693814
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Filing Dt:
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03/30/2007
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Title:
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SYSTEMS AND METHODS FOR CAPTURING COMMUNICATIONS DATA
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Patent #:
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Issue Dt:
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06/03/2014
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Application #:
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11693828
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Filing Dt:
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03/30/2007
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Publication #:
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Pub Dt:
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10/02/2008
| | | | |
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Title:
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SYSTEMS AND METHODS FOR RECORDING RESOURCE ASSOCIATION FOR A COMMUNICATIONS ENVIRONMENT
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Patent #:
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Issue Dt:
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05/31/2011
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Application #:
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11693857
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Filing Dt:
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03/30/2007
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Title:
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SYSTEMS AND METHODS FOR STORING AND SEARCHING DATA IN A CUSTOMER CENTER ENVIRONMENT
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Patent #:
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Issue Dt:
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04/19/2011
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Application #:
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11693899
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Filing Dt:
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03/30/2007
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Publication #:
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Pub Dt:
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04/03/2008
| | | | |
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Title:
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SYSTEMS AND METHODS FOR STORING AND SEARCHING DATA IN A CUSTOMER CENTER ENVIRONMENT
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|
|
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Patent #:
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|
Issue Dt:
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08/11/2015
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Application #:
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11693923
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Filing Dt:
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03/30/2007
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Publication #:
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Pub Dt:
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10/02/2008
| | | | |
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Title:
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SYSTEMS AND METHODS FOR RECORDING RESOURCE ASSOCIATION FOR RECORDING
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Patent #:
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Issue Dt:
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05/01/2012
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Application #:
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11693933
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Filing Dt:
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03/30/2007
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Publication #:
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Pub Dt:
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10/02/2008
| | | | |
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Title:
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SYSTEMS AND METHODS FOR RECORDING RESOURCE ASSOCIATION IN A RECORDING ENVIRONMENT
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Patent #:
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Issue Dt:
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03/08/2011
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Application #:
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11695404
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Filing Dt:
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04/02/2007
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Publication #:
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Pub Dt:
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10/02/2008
| | | | |
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Title:
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ADAPTIVE MULTI-CHANNEL ANSWERING SERVICE FOR KNOWLEDGE MANAGEMENT SYSTEMS
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Patent #:
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Issue Dt:
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06/10/2014
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Application #:
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11723010
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Filing Dt:
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03/15/2007
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Publication #:
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Pub Dt:
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09/20/2007
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Title:
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MONITORING OF COMPUTER EVENTS AND STEPS LINKED BY DEPENDENCY RELATIONSHIPS TO GENERATE COMPLETED PROCESSES DATA AND DETERMINING THE COMPLETED PROCESSED DATA MEET TRIGGER CRITERIA
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Patent #:
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Issue Dt:
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11/16/2010
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Application #:
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11729185
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Filing Dt:
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03/27/2007
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Publication #:
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Pub Dt:
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10/02/2008
| | | | |
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Title:
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COMMUNICATION LINK INTERCEPTION USING LINK FINGERPRINT ANALYSIS
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Patent #:
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Issue Dt:
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12/15/2009
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Application #:
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11736124
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Filing Dt:
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04/17/2007
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Title:
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SYSTEM AND METHOD FOR COMPLEX SCHEDULE GENERATION
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Patent #:
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Issue Dt:
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12/11/2012
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Application #:
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11742733
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Filing Dt:
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05/01/2007
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Publication #:
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Pub Dt:
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01/03/2008
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Title:
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SYSTEM AND METHOD FOR INTEGRATED WORKFORCE AND QUALITY MANAGEMENT
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Patent #:
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Issue Dt:
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03/12/2013
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Application #:
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11743300
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Filing Dt:
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05/02/2007
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Title:
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SYSTEM AND METHOD FOR INTEGRATED WORKFORCE AND ANALYTICS
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Patent #:
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Issue Dt:
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11/27/2012
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Application #:
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11752458
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Filing Dt:
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05/23/2007
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Publication #:
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Pub Dt:
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11/27/2008
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Title:
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INTEGRATING MOBILE DEVICE BASED COMMUNICATION SESSION RECORDINGS
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Patent #:
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Issue Dt:
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12/06/2011
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Application #:
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11754974
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Filing Dt:
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05/29/2007
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Publication #:
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Pub Dt:
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12/06/2007
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Title:
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METHOD AND SYSTEM FOR SCREENING USING VOICE DATA AND METADATA
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Patent #:
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Issue Dt:
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12/13/2011
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Application #:
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11761776
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Filing Dt:
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06/12/2007
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Publication #:
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Pub Dt:
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12/18/2008
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Title:
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ORGANICALLY RANKED KNOWLEDGE CATEGORIZATION IN A KNOWLEDGE MANAGEMENT SYSTEM
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Patent #:
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Issue Dt:
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02/09/2010
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Application #:
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11768349
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Filing Dt:
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06/26/2007
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Publication #:
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Pub Dt:
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02/21/2008
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Title:
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SYSTEMS AND METHODS FOR SCHEDULING CONTACT CENTER AGENTS
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Patent #:
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Issue Dt:
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12/14/2010
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Application #:
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11772440
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Filing Dt:
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07/02/2007
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Publication #:
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Pub Dt:
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02/07/2008
| | | | |
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Title:
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DISTRIBUTIVE NETWORK CONTROL
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Patent #:
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NONE
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Issue Dt:
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Application #:
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11781255
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Filing Dt:
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07/22/2007
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Publication #:
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Pub Dt:
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03/21/2013
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Title:
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Adaptive Accent Vocie Communications System (AAVCS)
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Patent #:
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Issue Dt:
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07/08/2014
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Application #:
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11832747
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Filing Dt:
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08/02/2007
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Publication #:
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Pub Dt:
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02/07/2008
| | | | |
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Title:
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SYSTEM AND METHOD FOR MEASURING AND REPORTING USER REACTIONS TO ADVERTISEMENTS ON A WEB PAGE
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Patent #:
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Issue Dt:
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02/23/2016
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Application #:
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11844759
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Filing Dt:
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08/24/2007
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Publication #:
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Pub Dt:
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09/11/2008
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Title:
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EVENT DETECTION BASED ON VIDEO METADATA
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Patent #:
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Issue Dt:
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10/05/2010
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Application #:
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11847676
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Filing Dt:
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08/30/2007
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Publication #:
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Pub Dt:
|
03/06/2008
| | | | |
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Title:
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COMPUTER-IMPLEMENTED SYSTEM AND METHOD FOR MEASURING AND REPORTING BUSINESS INTELLIGENCE BASED ON COMMENTS COLLECTED FROM WEB PAGE USERS USING SOFTWARE ASSOCIATED WITH ACCESSED WEB PAGES
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Patent #:
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Issue Dt:
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07/06/2010
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Application #:
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11868656
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Filing Dt:
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10/08/2007
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Publication #:
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Pub Dt:
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04/17/2008
| | | | |
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Title:
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METHOD AND SYSTEM FOR CONCURRENT ERROR IDENTIFICATION IN RESOURCE SCHEDULING
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Patent #:
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Issue Dt:
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01/01/2013
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Application #:
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11937553
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Filing Dt:
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11/09/2007
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Publication #:
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Pub Dt:
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02/05/2009
| | | | |
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Title:
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SYSTEMS AND METHODS FOR TRIGGERING AN OUT OF FOCUS ALERT
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Patent #:
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NONE
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Issue Dt:
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Application #:
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11939937
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Filing Dt:
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11/14/2007
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Publication #:
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Pub Dt:
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10/23/2008
| | | | |
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Title:
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SYSTEM ARCHITECTURE FOR SCHEDULING AND PRODUCT MANAGEMENT
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Patent #:
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Issue Dt:
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03/15/2011
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Application #:
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12014155
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Filing Dt:
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01/15/2008
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Publication #:
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Pub Dt:
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07/16/2009
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Title:
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VIDEO TILING USING MULTIPLE DIGITAL SIGNAL PROCESSORS
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Patent #:
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Issue Dt:
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11/20/2012
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Application #:
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12015375
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Filing Dt:
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01/16/2008
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Publication #:
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Pub Dt:
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07/16/2009
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Title:
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SYSTEM FOR SELECTING A VIDEO OR AUDIO PATH
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Patent #:
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Issue Dt:
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09/27/2016
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Application #:
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12015621
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Filing Dt:
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01/17/2008
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Publication #:
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Pub Dt:
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01/29/2009
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Title:
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DEDICATED NETWORK INTERFACE
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Patent #:
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Issue Dt:
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05/31/2016
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Application #:
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12032306
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Filing Dt:
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02/15/2008
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Publication #:
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08/20/2009
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Title:
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EMBEDDED MULTI-CHANNEL KNOWLEDGEBASE
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Patent #:
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08/21/2012
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Application #:
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12045543
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Filing Dt:
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03/10/2008
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Title:
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VIDEO RECORDING FAILOVER
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Patent #:
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Issue Dt:
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01/04/2011
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Application #:
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12048136
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Filing Dt:
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03/13/2008
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Publication #:
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09/17/2009
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Title:
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SYSTEM AND METHOD FOR PROVIDING INTELLIGENT SUPPORT
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Patent #:
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Issue Dt:
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06/14/2011
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Application #:
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12075566
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03/12/2008
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Publication #:
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Pub Dt:
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10/02/2008
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Title:
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METHOD FOR VARIABLE RESOLUTION AND ERROR CONTROL IN SPOKEN LANGUAGE UNDERSTANDING
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Patent #:
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Issue Dt:
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06/12/2012
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Application #:
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12107976
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04/23/2008
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Pub Dt:
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09/24/2009
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Title:
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METHOD AND SYSTEM FOR EDGE DETECTION
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Patent #:
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Issue Dt:
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09/20/2011
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Application #:
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12115442
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Filing Dt:
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05/05/2008
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Publication #:
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Pub Dt:
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08/28/2008
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Title:
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RECEIVING AND REPORTING PAGE-SPECIFIC USER FEEDBACK CONCERNING ONE OR MORE PARTICULAR WEB PAGES OF A WEBSITE
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Patent #:
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Issue Dt:
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05/31/2011
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Application #:
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12118781
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05/12/2008
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Publication #:
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Pub Dt:
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11/13/2008
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Title:
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METHOD, APPARATUS, AND SYSTEM FOR CAPTURING DATA EXCHANGED BETWEEN A SERVER AND A USER
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Patent #:
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Issue Dt:
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05/13/2014
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Application #:
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12118792
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05/12/2008
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Publication #:
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Pub Dt:
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02/05/2009
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Title:
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SYSTEMS AND METHODS OF RECORDING SOLUTION INTERFACE
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Patent #:
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Issue Dt:
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03/22/2011
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Application #:
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12132259
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Filing Dt:
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06/03/2008
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Title:
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SYSTEM AND METHOD FOR PERFORMANCE BASED CALL DISTRIBUTION
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Patent #:
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12/13/2011
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Application #:
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12171090
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Filing Dt:
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07/10/2008
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Title:
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SYSTEMS AND METHODS FOR PROVIDING WORKFORCE OPTIMIZATION TO BRANCH AND BACK OFFICES
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Patent #:
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NONE
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Application #:
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12171196
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Filing Dt:
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07/10/2008
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Publication #:
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Pub Dt:
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03/21/2013
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Title:
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Advanced Adaptive Communications System (ACS)
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Patent #:
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Issue Dt:
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03/06/2012
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Application #:
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12173146
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Filing Dt:
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07/15/2008
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Title:
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ERROR CHECKING AT THE RE-SEQUENCING STAGE
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Patent #:
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01/24/2012
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Application #:
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12181919
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07/29/2008
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Title:
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SYSTEMS AND METHODS FOR TRADING TRACK VIEW
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Patent #:
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Issue Dt:
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05/13/2014
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12245785
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Filing Dt:
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10/06/2008
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Title:
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SYSTEMS AND METHODS FOR ENHANCING RECORDED OR INTERCEPTED CALLS USING INFORMATION FROM A FACIAL RECOGNITION ENGINE
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Patent #:
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05/29/2012
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Application #:
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12326205
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Filing Dt:
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12/02/2008
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Publication #:
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Pub Dt:
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06/04/2009
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Title:
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SYSTEM AND METHOD FOR RECORDING VOICE AND THE DATA ENTERED BY A CALL CENTER AGENT AND RETRIEVAL OF THESE COMMUNICATION STREAMS FOR ANALYSIS OR CORRECTION
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Patent #:
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Issue Dt:
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12/20/2011
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Application #:
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12328733
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Filing Dt:
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12/04/2008
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Publication #:
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Pub Dt:
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03/26/2009
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Title:
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REPORTING TO A WEBSITE OWNER ONE OR MORE APPEARANCES OF A SPECIFIED WORD IN ONE OR MORE PAGE-SPECIFIC OPEN-ENDED COMMENTS CONCERNING ONE OR MORE PARTICULAR WEB PAGES OF A WEBSITE
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Patent #:
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Issue Dt:
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10/11/2011
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Application #:
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12328741
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Filing Dt:
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12/04/2008
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Publication #:
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Pub Dt:
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03/26/2009
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Title:
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RECEIVING PAGE-SPECIFIC USER FEEDBACK CONCERNING ONE OR MORE PARTICULAR WEB PAGES OF A WEBSITE
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Patent #:
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Issue Dt:
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12/30/2014
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Application #:
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12352530
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01/12/2009
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Pub Dt:
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05/07/2009
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Title:
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BUILDING WHITELISTS COMPRISING VOICEPRINTS NOT ASSOCIATED WITH FRAUD AND SCREENING CALLS USING A COMBINATION OF A WHITELIST AND BLACKLIST
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Patent #:
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06/19/2012
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12354804
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01/16/2009
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Title:
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SYSTEMS AND METHODS FOR PROVIDING NETWORK SERVICES FOR RECORDING
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12/04/2012
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12415688
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Filing Dt:
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03/31/2009
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Title:
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SYSTEMS AND METHODS FOR SPEECH INDEXING
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01/01/2013
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12416906
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Filing Dt:
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04/01/2009
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Publication #:
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Pub Dt:
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11/26/2009
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Title:
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SYSTEM AND METHOD FOR POOLED IP RECORDING
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Patent #:
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09/24/2013
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12425892
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04/17/2009
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Publication #:
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Pub Dt:
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10/21/2010
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Title:
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SYSTEM AND METHOD FOR IMPROVING PERFORMANCE OF SEMANTIC CLASSIFIERS IN SPOKEN DIALOG SYSTEMS
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01/29/2013
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12464694
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05/12/2009
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Title:
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METHOD AND SYSTEM FOR CONTEXT-AWARE DATA PRIORITIZATION USING A COMMON SCALE AND LOGICAL TRANSACTIONS
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04/15/2014
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12466673
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05/15/2009
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05/13/2010
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Title:
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ROUTINE COMMUNICATION SESSIONS FOR RECORDING
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03/19/2013
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12470768
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05/22/2009
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Title:
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SYSTEMS AND METHODS FOR SECURE RECORDING IN A CUSTOMER CENTER ENVIRONMENT
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NONE
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12475681
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06/01/2009
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12/06/2012
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Title:
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Adaptive Human Computer Interface (AAHCI)
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09/04/2012
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12497793
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07/06/2009
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01/21/2010
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Title:
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SYSTEMS AND METHODS FOR VERIFICATION OF WIRELESS TERMINALS ON BOARD VEHICLES USING COUNTRY-OF-ORIGIN INFORMATION
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11/11/2014
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12504492
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07/16/2009
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Pub Dt:
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01/21/2010
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Title:
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SYSTEM AND METHOD FOR CAPTURING, STORING, ANALYZING AND DISPLAYING DATA RELATING TO THE MOVEMENTS OF OBJECTS
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03/25/2014
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12545718
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08/21/2009
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02/24/2011
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SYSTEM AND METHOD FOR BUILDING OPTIMAL STATE-DEPENDENT STATISTICAL UTTERANCE CLASSIFIERS IN SPOKEN DIALOG SYSTEMS
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08/27/2013
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12575801
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10/08/2009
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04/15/2010
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Title:
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SYSTEM AND METHOD FOR ROBUST EVALUATION OF THE USER EXPERIENCE IN AUTOMATED SPOKEN DIALOG SYSTEMS
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NONE
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12603524
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10/21/2009
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04/21/2011
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Title:
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USER INTERFACE WORKFLOW COMPOSITION METHOD, SYSTEM AND COMPUTER PROGRAM PRODUCT
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03/08/2011
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12612487
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11/04/2009
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06/17/2010
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Title:
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SYSTEM AND METHOD FOR COMPLEX SCHEDULE GENERATION
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12/11/2012
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12613199
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11/05/2009
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05/05/2011
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Title:
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SYSTEM AND METHOD FOR MOBILE INTERACTION
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09/10/2013
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12628089
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11/30/2009
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06/03/2010
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Title:
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SYSTEM AND METHOD FOR TARGET LOCATION PROFILING
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03/03/2015
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12640866
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12/17/2009
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Title:
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SYSTEM AND METHOD FOR SELECTING PORTIONS OF VIDEO DATA FOR HIGH QUALITY FEED WHILE CONTINUING A LOW QUALITY FEED
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05/28/2013
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12643559
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12/21/2009
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Title:
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SYSTEM AND METHOD FOR DYNAMICALLY CHANGING QUALITY LEVELS AMONG A PLURALITY OF VIDEO SCENES
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04/22/2014
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12684027
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01/07/2010
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05/06/2010
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Title:
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SYSTEMS AND METHODS FOR SCHEDULING CONTACT CENTER AGENTS
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06/11/2013
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12686213
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01/12/2010
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05/06/2010
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Title:
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SYSTEMS AND METHODS FOR AUTOMATIC SCHEDULING OF A WORKFORCE
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