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Total properties:
12
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Patent #:
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Issue Dt:
|
07/06/2004
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Application #:
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09512185
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Filing Dt:
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02/22/2000
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Title:
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WEB BASED AGENT BACKED SYSTEM THAT PROVIDES STREAMING MULTIMEDIA SUPPORT
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Patent #:
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NONE
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Issue Dt:
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Application #:
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10140850
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Filing Dt:
|
05/07/2002
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Publication #:
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Pub Dt:
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11/13/2003
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Title:
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Method and apparatus for distributed interactive voice processing
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Patent #:
|
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Issue Dt:
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12/30/2008
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Application #:
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11107673
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Filing Dt:
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04/15/2005
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Publication #:
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Pub Dt:
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10/19/2006
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Title:
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INTERACTIVE VOICE RESPONSE SYSTEM WITH PARTIAL HUMAN MONITORING
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Patent #:
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Issue Dt:
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04/02/2013
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Application #:
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11244359
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Filing Dt:
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10/04/2005
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Title:
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NEXT AGENT AVAILABLE NOTIFICATION
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Patent #:
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Issue Dt:
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03/30/2010
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Application #:
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11845278
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Filing Dt:
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08/27/2007
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Publication #:
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Pub Dt:
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12/20/2007
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Title:
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METHOD AND APPARATUS FOR DISTRIBUTED INTERACTIVE VOICE PROCESSING
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Patent #:
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Issue Dt:
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12/27/2011
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Application #:
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12240905
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Filing Dt:
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09/29/2008
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Publication #:
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Pub Dt:
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02/12/2009
| | | | |
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Title:
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INTERACTIVE VOICE RESPONSE SYSTEM WITH PRIORITIZED CALL MONITORING
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|
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Patent #:
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NONE
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Issue Dt:
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Application #:
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12243284
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Filing Dt:
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10/01/2008
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Publication #:
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Pub Dt:
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01/22/2009
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Title:
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CALL MANAGEMENT FOR AGENT TERMINALS SUPPORTING INTERACTIVE VOICE RESPONSE (IVR)
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Patent #:
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Issue Dt:
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05/26/2015
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Application #:
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12483851
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Filing Dt:
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06/12/2009
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Title:
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INTERACTIVE USER INTERFACE TO COMMUNICATION-ENABLED BUSINESS PROCESS PLATFORMS METHOD AND APPARATUS
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|
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Patent #:
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NONE
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Issue Dt:
|
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Application #:
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12978904
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Filing Dt:
|
12/27/2010
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|
Publication #:
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Pub Dt:
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06/28/2012
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Title:
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SYSTEM AND METHOD FOR PERSONALIZED CUSTOMER SERVICE OBJECTS IN CONTACT CENTERS
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|
|
|
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Patent #:
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NONE
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Issue Dt:
|
|
Application #:
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13789160
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Filing Dt:
|
03/07/2013
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Publication #:
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|
Pub Dt:
|
07/04/2013
| | | | |
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Title:
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SYSTEM AND METHOD FOR PROVIDING PERSONALIZATION BADGES FOR ENHANCED CUSTOMER SERVICE EXPERIENCE
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|
|
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Patent #:
|
|
Issue Dt:
|
09/13/2016
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Application #:
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14085464
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Filing Dt:
|
11/20/2013
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Publication #:
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Pub Dt:
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05/21/2015
| | | | |
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Title:
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PSEUDO AGENT MATCHING
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|
|
|
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Patent #:
|
|
Issue Dt:
|
09/27/2016
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Application #:
|
14103144
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Filing Dt:
|
12/11/2013
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Publication #:
|
|
Pub Dt:
|
06/11/2015
| | | | |
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Title:
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NATURAL LANGUAGE PROCESSING (NLP) AND NATURAL LANGUAGE GENERATION (NLG) BASED ON USER CONTEXT FOR ENHANCED CONTACT CENTER COMMUNICATION
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