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12/30/2008
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09884854
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06/18/2001
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10/03/2002
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06/24/2008
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09884902
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06/18/2001
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10/03/2002
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07/20/2004
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09955474
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09/17/2001
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11/21/2002
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06/29/2004
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10024350
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12/17/2001
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03/06/2003
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04/26/2005
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10059905
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01/29/2002
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10/03/2002
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06/08/2004
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10076027
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02/12/2002
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05/22/2003
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07/29/2008
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10076874
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02/14/2002
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05/01/2003
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11/06/2007
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10367533
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02/14/2003
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09/18/2003
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02/12/2008
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10403350
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03/27/2003
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10/02/2003
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Title:
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06/26/2007
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05/16/2003
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03/04/2004
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08/24/2010
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10691777
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10/22/2003
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04/28/2005
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02/24/2009
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10719452
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11/21/2003
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05/27/2004
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10721704
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11/25/2003
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05/26/2005
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03/22/2011
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01/26/2004
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11/04/2004
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10/03/2006
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02/04/2004
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08/12/2004
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12/15/2009
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12/22/2004
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06/02/2005
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11/05/2013
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07/13/2005
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01/18/2007
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02/14/2008
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06/21/2007
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06/21/2007
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07/22/2008
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06/21/2007
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09/20/2007
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06/24/2008
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03/06/2008
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02/21/2008
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02/21/2008
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03/26/2009
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06/12/2008
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09/04/2008
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10/30/2007
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06/19/2008
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09/21/2010
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10/30/2007
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06/19/2008
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06/12/2008
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05/22/2008
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08/28/2008
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10/02/2008
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12062373
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04/03/2008
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10/09/2008
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06/18/2013
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10/30/2008
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08/07/2012
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10/29/2008
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02/26/2009
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07/10/2012
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02/23/2009
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06/25/2009
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12/03/2009
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05/10/2016
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12/10/2009
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01/26/2012
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08/21/2012
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12/09/2010
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08/23/2010
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05/31/2012
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03/22/2012
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Computer-Implemented System And Method For Providing Recommendations Regarding Hiring Agents In An Automated Call Center Environment Based On User Traits
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Patent #:
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Issue Dt:
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09/16/2014
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13549238
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Filing Dt:
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07/13/2012
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Publication #:
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Pub Dt:
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01/17/2013
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Title:
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Computer-Implemented System And Method For Matching Agents With Callers In An Automated Call Center Environment Based On User Traits
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Patent #:
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Issue Dt:
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09/16/2014
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13549249
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07/13/2012
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01/17/2013
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Title:
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Computer-Implemented System And Method For Providing Coaching To Agents In An Automated Call Center Environment Based On User Traits
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Patent #:
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Issue Dt:
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11/12/2013
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13568065
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08/06/2012
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02/07/2013
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Title:
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SYSTEM AND METHOD FOR EFFICIENTLY TRANSCRIBING VERBAL MESSAGES TO TEXT
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Patent #:
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08/27/2013
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13609241
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Filing Dt:
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09/10/2012
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Pub Dt:
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01/03/2013
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Title:
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Computer-Implemented System And Method For Processing Audio In A Voice Response Environment
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Issue Dt:
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02/03/2015
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13669388
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11/05/2012
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03/14/2013
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Title:
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System And Method For Storing Call Recordings In A Call Center
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Patent #:
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NONE
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13726484
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Filing Dt:
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12/24/2012
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Pub Dt:
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07/11/2013
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Title:
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System And Method For Analyzing Agent Interactions
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Patent #:
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Issue Dt:
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11/14/2017
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13802710
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03/14/2013
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Publication #:
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Pub Dt:
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09/18/2014
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Title:
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Computer-Implemented System And Method For Efficiently Facilitating Appointments Within A Call Center Via An Automatic Call Distributor
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Patent #:
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Issue Dt:
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08/25/2015
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Application #:
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13828048
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Filing Dt:
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03/14/2013
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Publication #:
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Pub Dt:
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09/18/2014
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Title:
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METHOD AND SYSTEM FOR TAGGING OBJECTS COMPRISING TAG RECOMMENDATION BASED ON QUERY-BASED RANKING AND ANNOTATION RELATIONSHIPS BETWEEN OBJECTS AND TAGS
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Patent #:
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Issue Dt:
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12/06/2016
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Application #:
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13853972
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Filing Dt:
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03/29/2013
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Publication #:
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Pub Dt:
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05/08/2014
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Title:
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COMPUTER-IMPLEMENTED SYSTEM AND METHOD FOR INDIVIDUAL MESSAGE ENCRYPTION USING A UNIQUE KEY
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Patent #:
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Issue Dt:
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05/20/2014
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Application #:
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13871903
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Filing Dt:
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04/26/2013
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Publication #:
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Pub Dt:
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09/05/2013
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Title:
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COMPUTER-IMPLEMENTED SYSTEM AND METHOD FOR IDENTIFYING AND MASKING SPECIAL INFORMATION WITHIN RECORDED SPEECH
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Patent #:
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Issue Dt:
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07/04/2017
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Application #:
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13893231
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05/13/2013
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Pub Dt:
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09/26/2013
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Title:
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COMPUTER-IMPLEMENTED SYSTEM AND METHOD FOR PROCESSING CALLER RESPONSES
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Patent #:
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Issue Dt:
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08/12/2014
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Application #:
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13909062
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Filing Dt:
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06/03/2013
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Publication #:
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Pub Dt:
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10/03/2013
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Title:
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COMPUTER-IMPLEMENTED SYSTEM AND METHOD FOR PROCESSING USER COMMUNICATIONS
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Patent #:
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07/08/2014
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Application #:
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13920020
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Filing Dt:
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06/17/2013
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Publication #:
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Pub Dt:
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01/09/2014
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Title:
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System And Method For Processing Calls In A Call Center
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Patent #:
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06/28/2016
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14010471
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08/26/2013
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Pub Dt:
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12/26/2013
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Title:
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Computer-Implemented System And Method For User-Controlled Processing Of Audio Signals
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Patent #:
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12/29/2015
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Application #:
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14010501
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Filing Dt:
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08/26/2013
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Pub Dt:
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12/26/2013
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Title:
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System And Method For Performing Distributed Speech Recognition
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Patent #:
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01/06/2015
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Application #:
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14010510
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Filing Dt:
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08/26/2013
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Publication #:
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Pub Dt:
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12/26/2013
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Title:
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System And Method For Transmitting Voice Messages To A Discussion Group
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Patent #:
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Issue Dt:
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05/31/2016
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14067853
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Filing Dt:
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10/30/2013
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Publication #:
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Pub Dt:
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05/08/2014
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Title:
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COMPUTER-IMPLEMENTED SYSTEM AND METHOD FOR VALIDATING CALL CONNECTIONS
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02/10/2015
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Application #:
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14071639
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Filing Dt:
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11/04/2013
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Publication #:
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Pub Dt:
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05/08/2014
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Title:
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Computer-Implemented System And Method For Masking Special Data
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Patent #:
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Issue Dt:
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08/16/2016
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14074653
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Filing Dt:
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11/07/2013
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Publication #:
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Pub Dt:
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03/06/2014
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Title:
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Computer-Implemented System And Method For Transcribing Verbal Messages
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Patent #:
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Issue Dt:
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03/03/2015
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Application #:
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14171732
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Filing Dt:
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02/03/2014
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Publication #:
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Pub Dt:
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05/29/2014
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Title:
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Computer-Implemented System And Method For Voice Transcription Error Reduction
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Patent #:
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02/16/2016
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14195804
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Filing Dt:
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03/03/2014
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Publication #:
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Pub Dt:
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06/26/2014
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Title:
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Computer-Implemented System and Method for Automating Call Center Phone Calls
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Patent #:
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Issue Dt:
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04/24/2018
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14281842
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Filing Dt:
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05/19/2014
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Pub Dt:
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11/06/2014
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Title:
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Computer-Implemented System And Method for Correlating Activity Within A User Interface With Special Information
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Patent #:
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NONE
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Issue Dt:
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14300087
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06/09/2014
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Publication #:
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Pub Dt:
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12/10/2015
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Title:
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Computer-Implemented System And Method For Dynamically Providing Guidance During Customer Interactions
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03/15/2016
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14325337
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07/07/2014
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Pub Dt:
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10/16/2014
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Title:
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Computer-Implemented System And Method For Simultaneously Processing Multiple Call Sessions
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Patent #:
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04/21/2015
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14457050
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Filing Dt:
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08/11/2014
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Pub Dt:
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11/27/2014
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Title:
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SYSTEM AND METHOD FOR PROCESSING MULTI-MODAL COMMUNICATIONS WITHIN A CALL CENTER
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10/13/2015
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14485589
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09/12/2014
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Pub Dt:
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01/01/2015
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Title:
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System And Method For Providing Guidance To Persuade A Caller
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11/29/2016
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14485596
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09/12/2014
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Pub Dt:
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01/01/2015
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Title:
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System And Method For Pairing Agents And Callers Within A Call Center
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07/17/2018
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14493090
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09/22/2014
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Pub Dt:
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01/08/2015
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Title:
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System And Method For Providing Hiring Recommendations Of Agents Within A Call Center
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01/12/2016
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14589818
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01/05/2015
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Pub Dt:
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04/30/2015
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Title:
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COMPUTER-IMPLEMENTED SYSTEM AND METHOD FOR PROVIDING MESSAGES TO USERS IN A DISCUSSION GROUP
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11/22/2016
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14612226
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02/02/2015
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06/04/2015
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Title:
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SYSTEM AND METHOD FOR SELECTING CALL RECORDINGS FOR STORAGE
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12/22/2015
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14636087
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03/02/2015
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06/18/2015
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Title:
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Computer-Implemented System And Method For Reducing Voice Transcription Error
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04/11/2017
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14667549
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03/24/2015
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Pub Dt:
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10/01/2015
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Title:
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Computer-Implemented System And Method For Detecting Events For Use In An Automated Call Center Environment
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Patent #:
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11/05/2019
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14667603
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03/24/2015
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Pub Dt:
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10/01/2015
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Title:
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Computer-Implemented System And Method For Protecting Sensitive Information Within A Call Center In Real Time
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07/12/2016
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14668806
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03/25/2015
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Pub Dt:
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10/01/2015
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Title:
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COMPUTER-IMPLEMENTED CALL CENTER ARCHITECTURE AND METHOD FOR OPTIMIZING CUSTOMER EXPERIENCE THROUGH IN-BAND EXPERT INTERVENTION
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06/28/2016
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14684072
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04/10/2015
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07/30/2015
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Title:
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RADIO FREQUENCY SWITCH FOR DIVERSITY RECEIVER
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02/09/2016
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14691519
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04/20/2015
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08/06/2015
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Title:
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Computer-Implemented System and Method for Facilitating Agent-Customer Calls
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11/14/2017
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14746506
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06/22/2015
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Pub Dt:
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12/22/2016
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Title:
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System And Method For Monitoring Customer Satisfaction In An Ongoing Call Center Interaction
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07/12/2016
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14977549
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12/21/2015
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Pub Dt:
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04/21/2016
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Title:
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Computer-Implemented System And Method For Efficiently Reducing Transcription Error During A Call
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11/01/2016
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14980934
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12/28/2015
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Pub Dt:
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04/21/2016
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Title:
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System And Method For Distributed Speech Recognition
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Issue Dt:
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08/23/2016
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14993050
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01/11/2016
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Pub Dt:
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05/05/2016
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Title:
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Computer-Implemented System And Method For Distributing Messages By Discussion Group
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Patent #:
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02/07/2017
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15043490
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Filing Dt:
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02/12/2016
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Pub Dt:
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06/09/2016
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Title:
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System and Method for Message-Based Call Communication
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01/31/2017
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15168193
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05/30/2016
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Pub Dt:
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09/22/2016
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Title:
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Computer-Implemented System and Method for Determining Call Connection Status
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Patent #:
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04/25/2017
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15207440
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07/11/2016
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Pub Dt:
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11/03/2016
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Title:
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Computer-Implemented System And Method For Transcription Error Reduction During A Live Call
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