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Patent #:
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Issue Dt:
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08/02/2005
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Application #:
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09583311
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Filing Dt:
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05/30/2000
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Title:
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METHOD AND APPARATUS FOR AUTOMATING TESTING OF JAVA BEANS
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Patent #:
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Issue Dt:
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01/17/2006
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Application #:
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09584306
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Filing Dt:
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05/31/2000
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Title:
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SYSTEM AND METHOD OF CHANGING ENTITY CONFIGURATION INFORMATION WHILE AUTOMATICALLY MONITORING AND DISPLAYING SUCH INFORMATION IN A CALL CENTER
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Patent #:
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Issue Dt:
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07/20/2004
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Application #:
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09595697
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Filing Dt:
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06/16/2000
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Title:
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METHOD AND APPARATUS FOR CONTROLLING A CONTACT CENTER
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Patent #:
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Issue Dt:
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07/29/2008
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Application #:
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09604199
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Filing Dt:
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06/27/2000
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Title:
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SYSTEM AND METHOD FOR AUTOMATED AND CUSTOMIZABLE AGENT AVAILABILITY AND TASK ASSIGNMENT MANAGEMENT
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Patent #:
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Issue Dt:
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11/25/2003
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Application #:
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09611611
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Filing Dt:
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07/07/2000
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Title:
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AUTOMATIC CONTACT DISTRIBUTION SYSTEM DEFINABLE AGENT LOG-OFF REASONS
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Patent #:
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Issue Dt:
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08/01/2006
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Application #:
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09615266
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Filing Dt:
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07/13/2000
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Title:
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VOICE FILTER FOR NORMALIZING AN AGENT'S RESPONSE BY ALTERING EMOTIONAL AND WORD CONTENT
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Patent #:
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Issue Dt:
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07/22/2003
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Application #:
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09615392
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Filing Dt:
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07/13/2000
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Title:
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METHOD OF MODIFYING SPEECH TO PROVIDE A USER SELECTABLE DIALECT
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Patent #:
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Issue Dt:
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08/17/2004
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Application #:
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09634350
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Filing Dt:
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08/09/2000
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Title:
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INFORMATION RETRIEVAL METHOD WITH NATURAL LANGUAGE INTERFACE
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Patent #:
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Issue Dt:
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09/20/2005
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Application #:
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09637969
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Filing Dt:
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08/11/2000
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Title:
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METHOD AND APPARATUS FOR ALLOCATING RESOURCES OF A CONTACT CENTER
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Patent #:
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Issue Dt:
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04/19/2005
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Application #:
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09651438
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Filing Dt:
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08/30/2000
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Title:
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METHOD AND SYSTEM TO MAINTAIN A HIERARCHY OF INSTANTIATED APPLICATION OBJECTS AND TO ENABLE RECOVERY FROM AN APPLICATIONS FAILURE
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Patent #:
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Issue Dt:
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10/26/2004
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Application #:
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09664620
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Filing Dt:
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09/19/2000
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Title:
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SYSTEM AND METHOD FOR PROVIDING INFORMATIVE COMMUNICATION
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Patent #:
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Issue Dt:
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10/12/2004
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Application #:
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09669983
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Filing Dt:
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09/26/2000
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Title:
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NATURAL LANGUAGE AGENT FOR MONITORING A THREADED DISCUSSION
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Patent #:
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Issue Dt:
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11/29/2005
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Application #:
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09670093
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Filing Dt:
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09/26/2000
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Title:
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METHOD OF CREATING SCRIPTS BY TRANSLATING AGENT/CUSTOMER CONVERSATIONS
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Patent #:
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Issue Dt:
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07/26/2005
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Application #:
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09675497
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Filing Dt:
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09/29/2000
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Title:
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NETWORKED COMPUTER TELEPHONY SYSTEM DRIVEN BY WEB-BASED APPLICATIONS
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Patent #:
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Issue Dt:
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10/18/2011
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Application #:
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09675597
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Filing Dt:
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09/29/2000
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Title:
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SYSTEM AND METHOD OF USING A PHONE TO ACCESS INFORMATION IN A CALL CENTER
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Patent #:
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Issue Dt:
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06/22/2004
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Application #:
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09677990
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Filing Dt:
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10/03/2000
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Title:
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SYSTEM AND METHOD FOR DIALING IN A TELEPHONY SYSTEM USING A COMMON CHANNEL SIGNALING PROTOCOL IN WHICH THE USE OF BEARER CHANNELS IS MAXIMIZED
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Patent #:
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Issue Dt:
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05/03/2005
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Application #:
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09752896
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Filing Dt:
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12/26/2000
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Title:
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METHOD AND AN APPARATUS FOR PROVIDING PERSONALIZED SERVICE
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Patent #:
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Issue Dt:
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08/17/2004
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Application #:
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09827848
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Filing Dt:
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04/06/2001
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Publication #:
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Pub Dt:
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10/10/2002
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Title:
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CUSTOMER INTERACTION SYSTEM
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Patent #:
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Issue Dt:
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10/06/2009
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Application #:
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09846544
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05/01/2001
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Publication #:
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07/03/2003
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Title:
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PACKET PRIORITIZING VOICE OVER PACKET NETWORK PHONE AND SYSTEM
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Patent #:
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Issue Dt:
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01/11/2005
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Application #:
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09879423
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06/12/2001
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Publication #:
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03/27/2003
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Title:
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MULTI-SITE RESPONSIBILITY-BASED ROUTING
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Patent #:
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Issue Dt:
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07/18/2006
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Application #:
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09885717
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Filing Dt:
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06/20/2001
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Publication #:
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Pub Dt:
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04/25/2002
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Title:
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DYNAMIC HELP OPTION FOR INTERNET CUSTOMERS
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Patent #:
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Issue Dt:
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11/28/2006
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Application #:
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09901749
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Filing Dt:
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07/09/2001
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Publication #:
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Pub Dt:
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01/17/2002
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Title:
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METHOD AND SYSTEM FOR DISTRIBUTING OUTBOUND TELEPHONE CALLS
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Patent #:
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Issue Dt:
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07/11/2006
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Application #:
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09902205
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Filing Dt:
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07/10/2001
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Publication #:
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Pub Dt:
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01/16/2003
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Title:
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SOFTWARE BASED SINGLE AGENT MULTIPOINT CONFERENCE CAPABILITY
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Patent #:
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Issue Dt:
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04/09/2013
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Application #:
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09918902
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Filing Dt:
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07/31/2001
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Publication #:
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Pub Dt:
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02/06/2003
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Title:
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SYSTEM AND METHOD FOR DISTRIBUTING CUSTOMER CONTACTS
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Issue Dt:
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06/10/2008
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09941046
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08/28/2001
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03/06/2003
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Title:
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04/11/2006
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09943587
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08/30/2001
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03/06/2003
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Title:
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02/15/2005
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09961875
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09/24/2001
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05/22/2003
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Title:
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CONTACT CENTER AUTOPILOT ALGORITHMS
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11/22/2005
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09966688
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09/28/2001
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04/03/2003
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Title:
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02/20/2007
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09981317
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10/16/2001
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10/31/2002
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Title:
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03/22/2005
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09992367
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11/06/2001
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05/08/2003
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Title:
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03/08/2005
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09995027
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11/27/2001
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05/29/2003
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Title:
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04/17/2007
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09997754
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11/30/2001
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06/05/2003
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12/16/2008
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11/30/2001
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06/05/2003
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05/23/2006
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11/30/2001
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03/22/2005
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11/13/2001
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05/15/2003
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05/06/2008
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11/05/2001
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05/08/2003
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04/26/2005
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12/20/2001
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06/26/2003
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03/29/2011
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01/03/2002
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07/03/2003
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06/10/2008
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01/10/2002
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07/10/2003
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03/07/2006
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02/19/2002
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08/21/2003
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10/20/2009
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02/20/2002
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09/05/2006
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03/12/2002
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01/23/2003
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03/15/2005
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03/12/2002
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09/18/2003
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01/29/2008
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03/15/2002
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09/18/2003
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03/27/2007
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03/21/2002
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09/25/2003
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05/09/2006
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03/21/2002
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11/20/2003
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11/01/2005
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04/02/2002
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10/02/2003
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08/03/2004
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05/16/2002
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11/20/2003
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09/06/2005
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05/18/2002
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07/31/2003
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04/11/2006
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05/28/2002
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07/16/2002
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11/25/2008
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02/12/2004
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08/16/2005
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03/04/2004
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11/18/2008
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09/05/2002
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03/11/2004
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06/06/2006
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09/24/2002
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03/25/2004
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02/17/2009
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09/24/2002
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03/25/2004
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12/19/2006
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09/27/2002
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12/02/2008
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09/27/2002
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10/25/2005
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