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Reel/Frame:	063691/0001			Pages:	286
		Recorded:	05/18/2023
Attorney Dkt #:	1993085 PAT REL 10
Conveyance:	RELEASE OF SECURITY INTEREST IN PATENTS (REEL/FRAME 46204/0465)

Total properties: 135
Page 1 of 2
Pages: 1 2

1

Patent #:	7472075	Issue Dt:	12/30/2008	Application #:	09884854	Filing Dt:	06/18/2001
Publication #:	US20020143645	Pub Dt:	10/03/2002
Title:	SYSTEM AND METHOD TO ASSOCIATE BROADCAST RADIO CONTENT WITH A TRANSACTION VIA AN INTERNET SERVER

2

Patent #:	7392191	Issue Dt:	06/24/2008	Application #:	09884902	Filing Dt:	06/18/2001
Publication #:	US20020143552	Pub Dt:	10/03/2002
Title:	METHOD AND DEVICE TO DISTINGUISH BETWEEN VOICE CONVERSATION AND AUTOMATED SPEECH RECOGNITION

3

Patent #:	6766233	Issue Dt:	07/20/2004	Application #:	09955474	Filing Dt:	09/17/2001
Publication #:	US20020173889	Pub Dt:	11/21/2002
Title:	MODULAR TELEMATIC CONTROL UNIT

4

Patent #:	6591168	Issue Dt:	07/08/2003	Application #:	09955475	Filing Dt:	09/17/2001
Publication #:	US20030055537	Pub Dt:	03/20/2003
Title:	SYSTEM AND METHOD FOR ADAPTABLE MOBILE USER INTERFACE

5

Patent #:	6757651	Issue Dt:	06/29/2004	Application #:	10024350	Filing Dt:	12/17/2001
Publication #:	US20030046070	Pub Dt:	03/06/2003
Title:	SPEECH DETECTION SYSTEM AND METHOD

6

Patent #:	7164922	Issue Dt:	01/16/2007	Application #:	10059893	Filing Dt:	01/29/2002
Publication #:	US20030069028	Pub Dt:	04/10/2003
Title:	LOCAL PHONE NUMBER LOOKUP AND CACHE

7

Patent #:	6885735	Issue Dt:	04/26/2005	Application #:	10059905	Filing Dt:	01/29/2002
Publication #:	US20020141547	Pub Dt:	10/03/2002
Title:	SYSTEM AND METHOD FOR TRANSMITTING VOICE INPUT FROM A REMOTE LOCATION OVER A WIRELESS DATA CHANNEL

8

Patent #:	6748244	Issue Dt:	06/08/2004	Application #:	10076027	Filing Dt:	02/12/2002
Publication #:	US20030096641	Pub Dt:	05/22/2003
Title:	SHARING ACCOUNT INFORMATION AND A PHONE NUMBER BETWEEN PERSONAL MOBILE PHONE AND AN IN-VEHICLE EMBEDDED PHONE

9

Patent #:	7406421	Issue Dt:	07/29/2008	Application #:	10076874	Filing Dt:	02/14/2002
Publication #:	US20030083884	Pub Dt:	05/01/2003
Title:	SYSTEMS AND METHODS FOR REVIEWING INFORMATIONAL CONTENT IN A VEHICLE

10

Patent #:	6691026	Issue Dt:	02/10/2004	Application #:	10142670	Filing Dt:	05/10/2002
Publication #:	US20030083806	Pub Dt:	05/01/2003
Title:	VEHICLE NAVIGATION SYSTEM AND METHOD

11

Patent #:	6671617	Issue Dt:	12/30/2003	Application #:	10273403	Filing Dt:	10/16/2002
Publication #:	US20030078722	Pub Dt:	04/24/2003
Title:	SYSTEM AND METHOD FOR REDUCING THE AMOUNT OF REPETITIVE DATA SENT BY A SERVER TO A CLIENT FOR VEHICLE NAVIGATION

12

Patent #:	7292689	Issue Dt:	11/06/2007	Application #:	10367533	Filing Dt:	02/14/2003
Publication #:	US20030177009	Pub Dt:	09/18/2003
Title:	SYSTEM AND METHOD FOR PROVIDING A MESSAGE-BASED COMMUNICATIONS INFRASTRUCTURE FOR AUTOMATED CALL CENTER OPERATION

13

Patent #:	7330538	Issue Dt:	02/12/2008	Application #:	10403350	Filing Dt:	03/27/2003
Publication #:	US20030187655	Pub Dt:	10/02/2003
Title:	CLOSED-LOOP COMMAND AND RESPONSE SYSTEM FOR AUTOMATIC COMMUNICATIONS BETWEEN INTERACTING COMPUTER SYSTEMS OVER AN AUDIO COMMUNICATIONS CHANNEL

14

Patent #:	7236777	Issue Dt:	06/26/2007	Application #:	10440023	Filing Dt:	05/16/2003
Publication #:	US20040043765	Pub Dt:	03/04/2004
Title:	SYSTEM AND METHOD FOR DYNAMICALLY CONFIGURING WIRELESS NETWORK GEOGRAPHIC COVERAGE OR SERVICE LEVELS

15

Patent #:	7092816	Issue Dt:	08/15/2006	Application #:	10689504	Filing Dt:	10/21/2003
Publication #:	US20050004751	Pub Dt:	01/06/2005
Title:	SYSTEM AND METHOD FOR REDUCING THE AMOUNT OF REPETITIVE DATA SENT BY A SERVER TO A CLIENT FOR VEHICLE NAVIGATION

16

Patent #:	7783513	Issue Dt:	08/24/2010	Application #:	10691777	Filing Dt:	10/22/2003
Publication #:	US20050091071	Pub Dt:	04/28/2005
Title:	BUSINESS PERFORMANCE AND CUSTOMER CARE QUALITY MEASUREMENT

17

Patent #:	7496353	Issue Dt:	02/24/2009	Application #:	10719452	Filing Dt:	11/21/2003
Publication #:	US20040102186	Pub Dt:	05/27/2004
Title:	SYSTEM AND METHOD FOR PROVIDING MULTI-PARTY MESSAGE-BASED VOICE COMMUNICATIONS

18

Patent #:	7912512	Issue Dt:	03/22/2011	Application #:	10765720	Filing Dt:	01/26/2004
Publication #:	US20040219954	Pub Dt:	11/04/2004
Title:	SHARING ACCOUNT INFORMATION AND A PHONE NUMBER BETWEEN PERSONAL MOBILE PHONE AND AN IN-VEHICLE EMBEDDED PHONE

19

Patent #:	7634064	Issue Dt:	12/15/2009	Application #:	11020596	Filing Dt:	12/22/2004
Publication #:	US20050119895	Pub Dt:	06/02/2005
Title:	SYSTEM AND METHOD FOR TRANSMITTING VOICE INPUT FROM A REMOTE LOCATION OVER A WIRELESS DATA CHANNEL

20

Patent #:	8170197	Issue Dt:	05/01/2012	Application #:	11083657	Filing Dt:	03/17/2005
Publication #:	US20050177368	Pub Dt:	08/11/2005
Title:	SYSTEM AND METHOD FOR PROVIDING AUTOMATED CALL CENTER POST-CALL PROCESSING

21

Patent #:	8577684	Issue Dt:	11/05/2013	Application #:	11181572	Filing Dt:	07/13/2005
Publication #:	US20070016419	Pub Dt:	01/18/2007
Title:	Selective security masking within recorded speech utilizing speech recognition techniques

22

Patent #:	7330786	Issue Dt:	02/12/2008	Application #:	11474191	Filing Dt:	06/23/2006
Publication #:	US20070073472	Pub Dt:	03/29/2007
Title:	VEHICLE NAVIGATION SYSTEM AND METHOD

23

Patent #:	8433915	Issue Dt:	04/30/2013	Application #:	11477899	Filing Dt:	06/28/2006
Publication #:	US20080037719	Pub Dt:	02/14/2008
Title:	SELECTIVE SECURITY MASKING WITHIN RECORDED SPEECH

24

Patent #:	8032373	Issue Dt:	10/04/2011	Application #:	11680024	Filing Dt:	02/28/2007
Publication #:	US20070143106	Pub Dt:	06/21/2007
Title:	CLOSED-LOOP COMMAND AND RESPONSE SYSTEM FOR AUTOMATIC COMMUNICATIONS BETWEEN INTERACTING COMPUTER SYSTEMS OVER AN AUDIO COMMUNICATIONS CHANNEL

25

Patent #:	8625752	Issue Dt:	01/07/2014	Application #:	11680058	Filing Dt:	02/28/2007
Publication #:	US20070140440	Pub Dt:	06/21/2007
Title:	CLOSED-LOOP COMMAND AND RESPONSE SYSTEM FOR AUTOMATIC COMMUNICATIONS BETWEEN INTERACTING COMPUTER SYSTEMS OVER AN AUDIO COMMUNICATIONS CHANNEL

26

Patent #:	7403601	Issue Dt:	07/22/2008	Application #:	11680076	Filing Dt:	02/28/2007
Publication #:	US20070140441	Pub Dt:	06/21/2007
Title:	CLOSED-LOOP COMMAND AND RESPONSE SYSTEM FOR AUTOMATIC COMMUNICATIONS BETWEEN INTERACTING COMPUTER SYSTEMS OVER AN AUDIO COMMUNICATIONS CHANNEL

27

Patent #:	8116445	Issue Dt:	02/14/2012	Application #:	11732626	Filing Dt:	04/03/2007
Publication #:	US20070286359	Pub Dt:	12/13/2007
Title:	SYSTEM AND METHOD FOR MONITORING AN INTERACTION BETWEEN A CALLER AND AN AUTOMATED VOICE RESPONSE SYSTEM

28

Patent #:	7877088	Issue Dt:	01/25/2011	Application #:	11751420	Filing Dt:	05/21/2007
Publication #:	US20070218892	Pub Dt:	09/20/2007
Title:	SYSTEM AND METHOD FOR DYNAMICALLY CONFIGURING WIRELESS NETWORK GEOGRAPHIC COVERAGE OR SERVICE LEVELS

29

Patent #:	7391860	Issue Dt:	06/24/2008	Application #:	11875744	Filing Dt:	10/19/2007
Publication #:	US20080056460	Pub Dt:	03/06/2008
Title:	METHOD FOR PROVIDING A MESSAGE-BASED COMMUNICATIONS INFRASTRUCTURE FOR AUTOMATED CALL CENTER OPERATION

30

Patent #:	8442209	Issue Dt:	05/14/2013	Application #:	11893442	Filing Dt:	08/15/2007
Publication #:	US20080043982	Pub Dt:	02/21/2008
Title:	SYSTEM AND METHOD FOR PROCESSING OUT-OF-ORDER CALLER RESPONSES DURING AUTOMATED CALL PROCESSING

31

Patent #:	8023638	Issue Dt:	09/20/2011	Application #:	11893542	Filing Dt:	08/15/2007
Publication #:	US20080043987	Pub Dt:	02/21/2008
Title:	SYSTEM AND METHOD FOR BALANCING AGENT CONSOLE LOAD DURING AUTOMATED CALL PROCESSING

32

Patent #:	9438734	Issue Dt:	09/06/2016	Application #:	11893552	Filing Dt:	08/15/2007
Publication #:	US20080043983	Pub Dt:	02/21/2008
Title:	System and method for managing a dynamic call flow during automated call processing

33

Patent #:	8306211	Issue Dt:	11/06/2012	Application #:	11903240	Filing Dt:	09/20/2007
Publication #:	US20090080640	Pub Dt:	03/26/2009
Title:	SYSTEM AND METHOD FOR RETAINING CALLS INTO A CALL CENTER

34

Patent #:	7769143	Issue Dt:	08/03/2010	Application #:	11929458	Filing Dt:	10/30/2007
Publication #:	US20080140419	Pub Dt:	06/12/2008
Title:	SYSTEM AND METHOD FOR TRANSMITTING VOICE INPUT FROM A REMOTE LOCATION OVER A WIRELESS DATA CHANNEL

35

Patent #:	8027672	Issue Dt:	09/27/2011	Application #:	11929518	Filing Dt:	10/30/2007
Publication #:	US20080214179	Pub Dt:	09/04/2008
Title:	SYSTEM AND METHOD FOR DYNAMICALLY CONFIGURING WIRELESS NETWORK GEOGRAPHIC COVERAGE OR SERVICE LEVELS

36

Patent #:	8175886	Issue Dt:	05/08/2012	Application #:	11929574	Filing Dt:	10/30/2007
Publication #:	US20080147410	Pub Dt:	06/19/2008
Title:	DETERMINATION OF SIGNAL-PROCESSING APPROACH BASED ON SIGNAL DESTINATION CHARACTERISTICS

37

Patent #:	7801731	Issue Dt:	09/21/2010	Application #:	11929656	Filing Dt:	10/30/2007
Publication #:	US20080147401	Pub Dt:	06/19/2008
Title:	SYSTEMS AND METHODS FOR PROCESSING VOICE INSTRUCTIONS IN A VEHICLE

38

Patent #:	8160930	Issue Dt:	04/17/2012	Application #:	11929744	Filing Dt:	10/30/2007
Publication #:	US20080140538	Pub Dt:	06/12/2008
Title:	SYSTEM AND METHOD TO ASSOCIATE BROADCAST RADIO CONTENT WITH A TRANSACTION VIA AN INTERNET SERVER

39

Patent #:	8068595	Issue Dt:	11/29/2011	Application #:	11981860	Filing Dt:	10/31/2007
Publication #:	US20080118051	Pub Dt:	05/22/2008
Title:	SYSTEM AND METHOD FOR PROVIDING A MULTI-MODAL COMMUNICATIONS INFRASTRUCTURE FOR AUTOMATED CALL CENTER OPERATION

40

Patent #:	8948371	Issue Dt:	02/03/2015	Application #:	12039558	Filing Dt:	02/28/2008
Publication #:	US20080205620	Pub Dt:	08/28/2008
Title:	SYSTEM AND METHOD FOR MANAGING HOLD TIMES DURING AUTOMATED CALL PROCESSING

41

Patent #:	8204746	Issue Dt:	06/19/2012	Application #:	12058501	Filing Dt:	03/28/2008
Publication #:	US20080243515	Pub Dt:	10/02/2008
Title:	SYSTEM AND METHOD FOR PROVIDING AN AUTOMATED CALL CENTER INLINE ARCHITECTURE

42

Patent #:	8467519	Issue Dt:	06/18/2013	Application #:	12144560	Filing Dt:	06/23/2008
Publication #:	US20080267388	Pub Dt:	10/30/2008
Title:	SYSTEM AND METHOD FOR PROCESSING CALLS IN A CALL CENTER

43

Patent #:	8239197	Issue Dt:	08/07/2012	Application #:	12260923	Filing Dt:	10/29/2008
Publication #:	US20090052636	Pub Dt:	02/26/2009
Title:	EFFICIENT CONVERSION OF VOICE MESSAGES INTO TEXT

44

Patent #:	8218737	Issue Dt:	07/10/2012	Application #:	12391191	Filing Dt:	02/23/2009
Publication #:	US20090161841	Pub Dt:	06/25/2009
Title:	SYSTEM AND METHOD FOR PROVIDING MESSAGE-BASED COMMUNICATIONS VIA A CENTRALIZED VOICE MESSAGE SERVER

45

Patent #:	7996230	Issue Dt:	08/09/2011	Application #:	12462626	Filing Dt:	08/06/2009
Publication #:	US20090295536	Pub Dt:	12/03/2009
Title:	SELECTIVE SECURITY MASKING WITHIN RECORDED SPEECH

46

Patent #:	9336409	Issue Dt:	05/10/2016	Application #:	12462750	Filing Dt:	08/07/2009
Publication #:	US20090307779	Pub Dt:	12/10/2009
Title:	Selective Security Masking within Recorded Speech

47

Patent #:	8379802	Issue Dt:	02/19/2013	Application #:	12829820	Filing Dt:	07/02/2010
Publication #:	US20100274562	Pub Dt:	10/28/2010
Title:	SYSTEM AND METHOD FOR TRANSMITTING VOICE INPUT FROM A REMOTE LOCATION OVER A WIRELESS DATA CHANNEL

48

Patent #:	8645136	Issue Dt:	02/04/2014	Application #:	12840190	Filing Dt:	07/20/2010
Publication #:	US20120022865	Pub Dt:	01/26/2012
Title:	SYSTEM AND METHOD FOR EFFICIENTLY REDUCING TRANSCRIPTION ERROR USING HYBRID VOICE TRANSCRIPTION

49

Patent #:	8249880	Issue Dt:	08/21/2012	Application #:	12859042	Filing Dt:	08/18/2010
Publication #:	US20100312566	Pub Dt:	12/09/2010
Title:	REAL-TIME DISPLAY OF SYSTEM INSTRUCTIONS

50

Patent #:	8341013	Issue Dt:	12/25/2012	Application #:	12861733	Filing Dt:	08/23/2010
Publication #:	US20100318410	Pub Dt:	12/16/2010
Title:	SYSTEM AND METHOD FOR ANALYZING AGENT INTERACTIONS

51

Patent #:	9116884	Issue Dt:	08/25/2015	Application #:	12960392	Filing Dt:	12/03/2010
Publication #:	US20110135071	Pub Dt:	06/09/2011
Title:	System And Method For Converting A Message Via A Posting Converter

52

Patent #:	8335544	Issue Dt:	12/18/2012	Application #:	13026407	Filing Dt:	02/14/2011
Publication #:	US20120135708	Pub Dt:	05/31/2012
Title:	SHARING ACCOUNT INFORMATION AND A PHONE NUMBER BETWEEN PERSONAL MOBILE PHONE AND AN IN-VEHICLE EMBEDDED PHONE

53

Patent #:	8494151	Issue Dt:	07/23/2013	Application #:	13236508	Filing Dt:	09/19/2011
Publication #:	US20120008763	Pub Dt:	01/12/2012
Title:	System And Method For Balancing Call Session Assignments On An Agent Console

54

Patent #:	8265932	Issue Dt:	09/11/2012	Application #:	13252185	Filing Dt:	10/03/2011
Publication #:	US20120020466	Pub Dt:	01/26/2012
Title:	SYSTEM AND METHOD FOR IDENTIFYING AUDIO COMMAND PROMPTS FOR USE IN A VOICE RESPONSE ENVIRONMENT

55

Patent #:	8457296	Issue Dt:	06/04/2013	Application #:	13305671	Filing Dt:	11/28/2011
Publication #:	US20120069975	Pub Dt:	03/22/2012
Title:	SYSTEM AND METHOD FOR PROCESSING MULTI-MODAL COMMUNICATIONS DURING A CALL SESSION

56

Patent #:	8462935	Issue Dt:	06/11/2013	Application #:	13371289	Filing Dt:	02/10/2012
Publication #:	US20120140906	Pub Dt:	06/07/2012
Title:	System And Method For Monitoring An Automated Voice Response System

57

Patent #:	NONE	Issue Dt:		Application #:	13418164	Filing Dt:	03/12/2012
Publication #:	US20120173388	Pub Dt:	07/05/2012
Title:	SYSTEM AND METHOD TO ASSOCIATE BROADCAST RADIO CONTENT WITH A TRANSACTION VIA AN INTERNET SERVER

58

Patent #:	8666032	Issue Dt:	03/04/2014	Application #:	13460701	Filing Dt:	04/30/2012
Publication #:	US20120219126	Pub Dt:	08/30/2012
Title:	SYSTEM AND METHOD FOR PROCESSING CALL RECORDS

59

Patent #:	8521528	Issue Dt:	08/27/2013	Application #:	13526451	Filing Dt:	06/18/2012
Publication #:	US20120253806	Pub Dt:	10/04/2012
Title:	System And Method For Distributed Speech Recognition

60

Patent #:	8520813	Issue Dt:	08/27/2013	Application #:	13544976	Filing Dt:	07/09/2012
Publication #:	US20120275582	Pub Dt:	11/01/2012
Title:	System And Method For Transmitting Voice Messages Via A Centralized Voice Message Server

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Patent #:	8842811	Issue Dt:	09/23/2014	Application #:	13549101	Filing Dt:	07/13/2012
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Title:	Computer-Implemented System And Method For Providing Recommendations Regarding Hiring Agents In An Automated Call Center Environment Based On User Traits

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Patent #:	8837687	Issue Dt:	09/16/2014	Application #:	13549238	Filing Dt:	07/13/2012
Publication #:	US20130016816	Pub Dt:	01/17/2013
Title:	Computer-Implemented System And Method For Matching Agents With Callers In An Automated Call Center Environment Based On User Traits

63

Patent #:	8837706	Issue Dt:	09/16/2014	Application #:	13549249	Filing Dt:	07/13/2012
Publication #:	US20130016823	Pub Dt:	01/17/2013
Title:	Computer-Implemented System And Method For Providing Coaching To Agents In An Automated Call Center Environment Based On User Traits

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Patent #:	8583433	Issue Dt:	11/12/2013	Application #:	13568065	Filing Dt:	08/06/2012
Publication #:	US20130035937	Pub Dt:	02/07/2013
Title:	SYSTEM AND METHOD FOR EFFICIENTLY TRANSCRIBING VERBAL MESSAGES TO TEXT

65

Patent #:	NONE	Issue Dt:		Application #:	13568371	Filing Dt:	08/07/2012
Publication #:	US20130124208	Pub Dt:	05/16/2013
Title:	PROCESSING VOICE INSTRUCTIONS IN A VEHICLE

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Patent #:	8521527	Issue Dt:	08/27/2013	Application #:	13609241	Filing Dt:	09/10/2012
Publication #:	US20130003944	Pub Dt:	01/03/2013
Title:	Computer-Implemented System And Method For Processing Audio In A Voice Response Environment

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Patent #:	8948368	Issue Dt:	02/03/2015	Application #:	13669388	Filing Dt:	11/05/2012
Publication #:	US20130064356	Pub Dt:	03/14/2013
Title:	System And Method For Storing Call Recordings In A Call Center

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Patent #:	NONE	Issue Dt:		Application #:	13726484	Filing Dt:	12/24/2012
Publication #:	US20130177148	Pub Dt:	07/11/2013
Title:	System And Method For Analyzing Agent Interactions

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Patent #:	9819798	Issue Dt:	11/14/2017	Application #:	13802710	Filing Dt:	03/14/2013
Publication #:	US20140270135	Pub Dt:	09/18/2014
Title:	Computer-Implemented System And Method For Efficiently Facilitating Appointments Within A Call Center Via An Automatic Call Distributor

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Patent #:	9514329	Issue Dt:	12/06/2016	Application #:	13853972	Filing Dt:	03/29/2013
Publication #:	US20140129831	Pub Dt:	05/08/2014
Title:	COMPUTER-IMPLEMENTED SYSTEM AND METHOD FOR INDIVIDUAL MESSAGE ENCRYPTION USING A UNIQUE KEY

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Patent #:	8731938	Issue Dt:	05/20/2014	Application #:	13871903	Filing Dt:	04/26/2013
Publication #:	US20130231936	Pub Dt:	09/05/2013
Title:	COMPUTER-IMPLEMENTED SYSTEM AND METHOD FOR IDENTIFYING AND MASKING SPECIAL INFORMATION WITHIN RECORDED SPEECH

72

Patent #:	9699315	Issue Dt:	07/04/2017	Application #:	13893231	Filing Dt:	05/13/2013
Publication #:	US20130251118	Pub Dt:	09/26/2013
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Patent #:	8804938	Issue Dt:	08/12/2014	Application #:	13909062	Filing Dt:	06/03/2013
Publication #:	US20130259212	Pub Dt:	10/03/2013
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74

Patent #:	8774392	Issue Dt:	07/08/2014	Application #:	13920020	Filing Dt:	06/17/2013
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Title:	System And Method For Processing Calls In A Call Center

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Patent #:	9380161	Issue Dt:	06/28/2016	Application #:	14010471	Filing Dt:	08/26/2013
Publication #:	US20130346083	Pub Dt:	12/26/2013
Title:	Computer-Implemented System And Method For User-Controlled Processing Of Audio Signals

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Patent #:	9224389	Issue Dt:	12/29/2015	Application #:	14010501	Filing Dt:	08/26/2013
Publication #:	US20130346080	Pub Dt:	12/26/2013
Title:	System And Method For Performing Distributed Speech Recognition

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Patent #:	8929516	Issue Dt:	01/06/2015	Application #:	14010510	Filing Dt:	08/26/2013
Publication #:	US20130344850	Pub Dt:	12/26/2013
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Patent #:	9357382	Issue Dt:	05/31/2016	Application #:	14067853	Filing Dt:	10/30/2013
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Patent #:	8954332	Issue Dt:	02/10/2015	Application #:	14071639	Filing Dt:	11/04/2013
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Patent #:	9418659	Issue Dt:	08/16/2016	Application #:	14074653	Filing Dt:	11/07/2013
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Title:	Computer-Implemented System And Method For Transcribing Verbal Messages

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Patent #:	8972261	Issue Dt:	03/03/2015	Application #:	14171732	Filing Dt:	02/03/2014
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Title:	Computer-Implemented System And Method For Voice Transcription Error Reduction

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Patent #:	9264545	Issue Dt:	02/16/2016	Application #:	14195804	Filing Dt:	03/03/2014
Publication #:	US20140177820	Pub Dt:	06/26/2014
Title:	Computer-Implemented System and Method for Automating Call Center Phone Calls

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Patent #:	9953147	Issue Dt:	04/24/2018	Application #:	14281842	Filing Dt:	05/19/2014
Publication #:	US20140331331	Pub Dt:	11/06/2014
Title:	Computer-Implemented System And Method for Correlating Activity Within A User Interface With Special Information

84

Patent #:	NONE	Issue Dt:		Application #:	14300087	Filing Dt:	06/09/2014
Publication #:	US20150356568	Pub Dt:	12/10/2015
Title:	Computer-Implemented System And Method For Dynamically Providing Guidance During Customer Interactions

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Patent #:	9288323	Issue Dt:	03/15/2016	Application #:	14325337	Filing Dt:	07/07/2014
Publication #:	US20140307864	Pub Dt:	10/16/2014
Title:	Computer-Implemented System And Method For Simultaneously Processing Multiple Call Sessions

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Title:	System And Method For Providing Guidance To Persuade A Caller

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Title:	System And Method For Providing Agent Guidance

Assignor

1

GOLDMAN SACHS BANK USA., AS COLLATERAL AGENT

Exec Dt:

05/01/2023

Assignees

1

350 MOUNT KEMBLE AVENUE

MORRISTOWN, NEW JERSEY 07960

2

INTELLISIST, INC.

350 MOUNT KEMBLE AVENUE

MORRISTOWN, NEW JERSEY 07960

3

AVAYA INTEGRATED CABINET SOLUTIONS LLC

350 MOUNT KEMBLE AVENUE

MORRISTOWN, NEW JERSEY 07960

4

OCTEL COMMUNICATIONS LLC

350 MOUNT KEMBLE AVENUE

MORRISTOWN, NEW JERSEY 07960

5

VPNET TECHNOLOGIES, INC.

350 MOUNT KEMBLE AVENUE

MORRISTOWN, NEW JERSEY 07960

6

ZANG, INC. (FORMER NAME OF AVAYA CLOUD INC.)

350 MOUNT KEMBLE AVENUE

MORRISTOWN, NEW JERSEY 07960

7

HYPERQUALITY, INC.

350 MOUNT KEMBLE AVENUE

MORRISTOWN, NEW JERSEY 07960

8

HYPERQUALITY II, LLC

350 MOUNT KEMBLE AVENUE

MORRISTOWN, NEW JERSEY 07960

9

CAAS TECHNOLOGIES, LLC

350 MOUNT KEMBLE AVENUE

MORRISTOWN, NEW JERSEY 07960

10

AVAYA MANAGEMENT L.P.

350 MOUNT KEMBLE AVENUE

MORRISTOWN, NEW JERSEY 07960

Correspondence name and address
	STEWART WALSH
	1025 CONNECTICUT AVE NW, SUITE 712
	COGENCY GLOBAL INC.
	WASHINGTON, DC 20036

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