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Reel/Frame:066737/0047   Pages: 6
Recorded: 03/12/2024
Attorney Dkt #:40743-44
Conveyance: MERGER AND CHANGE OF NAME (SEE DOCUMENT FOR DETAILS).
Total properties: 28
1
Patent #:
7562052
Issue Dt:
07/14/2009
Application #:
10862286
Filing Dt:
06/07/2004
Publication #:
US20050273443
Pub Dt:
12/08/2005
Title:
SECURE CUSTOMER COMMUNICATION METHOD AND SYSTEM
2
Patent #:
7995611
Issue Dt:
08/09/2011
Application #:
10879691
Filing Dt:
06/29/2004
Publication #:
US20050286494
Pub Dt:
12/29/2005
Title:
METHOD AND APPARATUS FOR DYNAMIC VOIP PHONE PROTOCOL SELECTION
3
Patent #:
7813489
Issue Dt:
10/12/2010
Application #:
10883153
Filing Dt:
06/30/2004
Publication #:
US20060002538
Pub Dt:
01/05/2006
Title:
SYSTEM AND METHOD FOR MINIMIZING QUEUE CALLBACK FAULTS
4
Patent #:
7085368
Issue Dt:
08/01/2006
Application #:
10888061
Filing Dt:
07/09/2004
Publication #:
US20060008070
Pub Dt:
01/12/2006
Title:
METHOD OF PROVIDING A SCREEN-POP VIA SIP
5
Patent #:
7532615
Issue Dt:
05/12/2009
Application #:
10900223
Filing Dt:
07/27/2004
Publication #:
US20060023864
Pub Dt:
02/02/2006
Title:
UNIVERSAL AGENT LOG-IN USING A SIP REGISTRAR
6
Patent #:
7809118
Issue Dt:
10/05/2010
Application #:
10901930
Filing Dt:
07/29/2004
Publication #:
US20060023867
Pub Dt:
02/02/2006
Title:
SYSTEM AND METHOD FOR VOICE AND DATA CONVERGENCE
7
Patent #:
8539034
Issue Dt:
09/17/2013
Application #:
10902451
Filing Dt:
07/29/2004
Publication #:
US20060026241
Pub Dt:
02/02/2006
Title:
System and method for bulk data messaging
8
Patent #:
7961867
Issue Dt:
06/14/2011
Application #:
10902621
Filing Dt:
07/29/2004
Publication #:
US20060023868
Pub Dt:
02/02/2006
Title:
PEER TO PEER APPLICATION PROCESSOR
9
Patent #:
8634537
Issue Dt:
01/21/2014
Application #:
10919166
Filing Dt:
08/16/2004
Publication #:
US20060034257
Pub Dt:
02/16/2006
Title:
Method of routing calls from a contact center
10
Patent #:
7751550
Issue Dt:
07/06/2010
Application #:
10919194
Filing Dt:
08/16/2004
Publication #:
US20060036607
Pub Dt:
02/16/2006
Title:
METHOD OF PROVIDING STATUS INFORMATION WITHIN AN ACD
11
Patent #:
7564846
Issue Dt:
07/21/2009
Application #:
10929872
Filing Dt:
08/30/2004
Publication #:
US20060045067
Pub Dt:
03/02/2006
Title:
METHOD OF COLLECTING COMMUNICATION SYSTEM INFORMATION
12
Patent #:
7668303
Issue Dt:
02/23/2010
Application #:
10930999
Filing Dt:
08/31/2004
Publication #:
US20060045255
Pub Dt:
03/02/2006
Title:
CALL TRACKING USING SIP PRESENCE MECHANISM
13
Patent #:
7975009
Issue Dt:
07/05/2011
Application #:
10973000
Filing Dt:
10/25/2004
Publication #:
US20060089971
Pub Dt:
04/27/2006
Title:
INSTANT MESSAGE CONTACT ROUTER
14
Patent #:
7330429
Issue Dt:
02/12/2008
Application #:
10974342
Filing Dt:
10/27/2004
Publication #:
US20060088024
Pub Dt:
04/27/2006
Title:
METHOD AND APPARATUS FOR INTERNET PROTOCOL TRANSACTION ROUTING
15
Patent #:
7853653
Issue Dt:
12/14/2010
Application #:
10981292
Filing Dt:
11/03/2004
Publication #:
US20060093126
Pub Dt:
05/04/2006
Title:
METHOD OF TRACKING E-MAIL HANDLING BY A REMOTE AGENT OF AN AUTOMATIC CONTACT DISTRIBUTOR
16
Patent #:
7590107
Issue Dt:
09/15/2009
Application #:
10984103
Filing Dt:
11/09/2004
Publication #:
US20060098637
Pub Dt:
05/11/2006
Title:
TCP/IP TRANSPORT INTERFACE FOR ISDN TELEPHONE
17
Patent #:
7215745
Issue Dt:
05/08/2007
Application #:
10988790
Filing Dt:
11/15/2004
Publication #:
US20060104425
Pub Dt:
05/18/2006
Title:
GREETINGS AND ANNOUNCEMENTS FOR A MULTIMEDIA IP COMMUNICATION SYSTEM
18
Patent #:
8184547
Issue Dt:
05/22/2012
Application #:
10991757
Filing Dt:
11/18/2004
Publication #:
US20060104213
Pub Dt:
05/18/2006
Title:
DISCRETE CHOICE METHOD OF REPORTING AND PREDICTING MULTIPLE TRANSACTION TYPES
19
Patent #:
7778405
Issue Dt:
08/17/2010
Application #:
10999403
Filing Dt:
11/30/2004
Publication #:
US20060115073
Pub Dt:
06/01/2006
Title:
CONTACT CENTER SYSTEM INDEPENDENT OF LINE KEY STATUS OR CURRENT AGENT ACTIVITY/STATE
20
Patent #:
7729479
Issue Dt:
06/01/2010
Application #:
10999445
Filing Dt:
11/30/2004
Publication #:
US20060117098
Pub Dt:
06/01/2006
Title:
AUTOMATIC GENERATION OF MIXED MEDIA MESSAGES
21
Patent #:
7864945
Issue Dt:
01/04/2011
Application #:
10999517
Filing Dt:
11/30/2004
Publication #:
US20060115071
Pub Dt:
06/01/2006
Title:
METHOD FOR DETECTING AVAILABILITY OF NON-TRADITIONAL AGENT
22
Patent #:
7912205
Issue Dt:
03/22/2011
Application #:
11015410
Filing Dt:
12/17/2004
Publication #:
US20060147025
Pub Dt:
07/06/2006
Title:
CONTACT CENTER BUSINESS MODELER
23
Patent #:
8667052
Issue Dt:
03/04/2014
Application #:
11017457
Filing Dt:
12/20/2004
Publication #:
US20060147024
Pub Dt:
07/06/2006
Title:
BUSINESS RULE WEB SERVICE
24
Patent #:
7688804
Issue Dt:
03/30/2010
Application #:
11053396
Filing Dt:
02/08/2005
Publication #:
US20060176805
Pub Dt:
08/10/2006
Title:
METHOD OF PROVIDING FAULT TOLERANCE IN A SIP BASED CONTACT HANDLING ENVIRONMENT
25
Patent #:
7349529
Issue Dt:
03/25/2008
Application #:
11111251
Filing Dt:
04/21/2005
Publication #:
US20060239420
Pub Dt:
10/26/2006
Title:
CONTACT CENTER CONFERENCING OF E-MAIL MESSAGE
26
Patent #:
7764779
Issue Dt:
07/27/2010
Application #:
11124644
Filing Dt:
05/06/2005
Publication #:
US20060251236
Pub Dt:
11/09/2006
Title:
SIP ACD MULTI-TENANT MECHANISM THAT FACILITATES MULTIPLE LEVELS OF PARTITIONS OR TENANTS
27
Patent #:
8358774
Issue Dt:
01/22/2013
Application #:
11128045
Filing Dt:
05/12/2005
Publication #:
US20060256955
Pub Dt:
11/16/2006
Title:
ENTERPRISE-WIDE OCCUPANCY BASED ROUTING
28
Patent #:
RE43205
Issue Dt:
02/21/2012
Application #:
11484829
Filing Dt:
07/11/2006
Title:
SKILL BASED CHAT FUNCTION IN A COMMUNICATION SYSTEM
Assignor
1
FIRSTPOINT CONTACT TECHNOLOGIES, LLC
Exec Dt:
11/22/2010
Newly Merged Entity Data
1
ASPECT SOFTWARE, INC.
Exec Dt:
11/22/2010
Newly Merged Entity's New Name
1
ASPECT SOFTWARE, INC.
6 TECHNOLOGY PARK DRIVE
WESTFORD, MASSACHUSETTS 01886
Correspondence name and address
MS. BARBARA M SIEPKA
300 NORTH LASALLE
KIRKLAND & ELLIS LLP
CHICAGO, IL 60654

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