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Reel/Frame:066801/0732   Pages: 11
Recorded: 03/12/2024
Attorney Dkt #:40743-44
Conveyance: CHANGE OF NAME (SEE DOCUMENT FOR DETAILS).
Total properties: 25
1
Patent #:
7075900
Issue Dt:
07/11/2006
Application #:
09902205
Filing Dt:
07/10/2001
Publication #:
US20030012148
Pub Dt:
01/16/2003
Title:
SOFTWARE BASED SINGLE AGENT MULTIPOINT CONFERENCE CAPABILITY
2
Patent #:
8416943
Issue Dt:
04/09/2013
Application #:
09918902
Filing Dt:
07/31/2001
Publication #:
US20030026414
Pub Dt:
02/06/2003
Title:
SYSTEM AND METHOD FOR DISTRIBUTING CUSTOMER CONTACTS
3
Patent #:
7386467
Issue Dt:
06/10/2008
Application #:
09941046
Filing Dt:
08/28/2001
Publication #:
US20030046142
Pub Dt:
03/06/2003
Title:
APPARATUS AND METHOD OF MAINTAINING AND IMPROVING AGENT PERFORMANCE
4
Patent #:
7206400
Issue Dt:
04/17/2007
Application #:
09997754
Filing Dt:
11/30/2001
Publication #:
US20030103616
Pub Dt:
06/05/2003
Title:
METHOD AND SYSTEM FOR DATA FIELD REUSE
5
Patent #:
7466686
Issue Dt:
12/16/2008
Application #:
09997912
Filing Dt:
11/30/2001
Publication #:
US20030103489
Pub Dt:
06/05/2003
Title:
MULTI-PROTOCOL AGENT TELEPHONE SYSTEM
6
Patent #:
7917623
Issue Dt:
03/29/2011
Application #:
10037998
Filing Dt:
01/03/2002
Publication #:
US20030126206
Pub Dt:
07/03/2003
Title:
METHOD OF ALLOCATING DATA COMMUNICATION SESSIONS BASED UPON USER INFORMATION
7
Patent #:
7386115
Issue Dt:
06/10/2008
Application #:
10044868
Filing Dt:
01/10/2002
Publication #:
US20030128833
Pub Dt:
07/10/2003
Title:
COMBINED CALLER AND AGENT ENDPOINT MANAGER
8
Patent #:
7324640
Issue Dt:
01/29/2008
Application #:
10099784
Filing Dt:
03/15/2002
Publication #:
US20030174831
Pub Dt:
09/18/2003
Title:
TRANSACTION OUTCOME STATE MAPPING
9
Patent #:
7043521
Issue Dt:
05/09/2006
Application #:
10103479
Filing Dt:
03/21/2002
Publication #:
US20030217097
Pub Dt:
11/20/2003
Title:
SEARCH AGENT FOR SEARCHING THE INTERNET
10
Patent #:
7457403
Issue Dt:
11/25/2008
Application #:
10214674
Filing Dt:
08/08/2002
Publication #:
US20040028211
Pub Dt:
02/12/2004
Title:
METHOD AND APPARATUS FOR DETERMINING A REAL TIME AVERAGE SPEED OF ANSWER IN AN AUTOMATIC CALL DISTRIBUTION SYSTEM
11
Patent #:
7453830
Issue Dt:
11/18/2008
Application #:
10235751
Filing Dt:
09/05/2002
Publication #:
US20040047302
Pub Dt:
03/11/2004
Title:
INTERNET ARCHITECTURE FOR SOFTWARE BASED ACD
12
Patent #:
7058578
Issue Dt:
06/06/2006
Application #:
10253094
Filing Dt:
09/24/2002
Publication #:
US20040059580
Pub Dt:
03/25/2004
Title:
MEDIA TRANSLATOR FOR TRANSACTION PROCESSING SYSTEM
13
Patent #:
7739329
Issue Dt:
06/15/2010
Application #:
10278367
Filing Dt:
10/23/2002
Publication #:
US20040083267
Pub Dt:
04/29/2004
Title:
WEB ASSISTANT
14
Patent #:
7363588
Issue Dt:
04/22/2008
Application #:
10285868
Filing Dt:
11/01/2002
Publication #:
US20040085344
Pub Dt:
05/06/2004
Title:
GUI FOR ORGANIZATIONAL ENVIRONMENT
15
Patent #:
7274685
Issue Dt:
09/25/2007
Application #:
10306544
Filing Dt:
11/27/2002
Title:
SYSTEM AND METHOD FOR RECORDING INCOMING CALLS ON DEMAND IN A TRANSACTION PROCESSING SYSTEM
16
Patent #:
7460651
Issue Dt:
12/02/2008
Application #:
10320002
Filing Dt:
12/16/2002
Publication #:
US20040114573
Pub Dt:
06/17/2004
Title:
CONTACT IDENTIFIER FOR MESSAGE TYPES
17
Patent #:
7236583
Issue Dt:
06/26/2007
Application #:
10442000
Filing Dt:
05/20/2003
Publication #:
US20040234066
Pub Dt:
11/25/2004
Title:
SYSTEM AND METHOD FOR OPTIMIZING CALL ROUTING TO AN AGENT
18
Patent #:
7773740
Issue Dt:
08/10/2010
Application #:
10616016
Filing Dt:
07/09/2003
Publication #:
US20050008139
Pub Dt:
01/13/2005
Title:
AGENT REGISTRATION AND BIDDING SYSTEM
19
Patent #:
7929670
Issue Dt:
04/19/2011
Application #:
10673776
Filing Dt:
09/29/2003
Publication #:
US20050068940
Pub Dt:
03/31/2005
Title:
CONTACT MANIPULATON AND RETRIEVAL SYSTEM
20
Patent #:
7095825
Issue Dt:
08/22/2006
Application #:
10675316
Filing Dt:
09/30/2003
Publication #:
US20050069094
Pub Dt:
03/31/2005
Title:
MULTI-MEDIA TRANSACTIONS PRESENTATION BASED ON USER PHYSICAL CHARACTERISTICS
21
Patent #:
8655837
Issue Dt:
02/18/2014
Application #:
10675371
Filing Dt:
09/30/2003
Publication #:
US20050071178
Pub Dt:
03/31/2005
Title:
DATA SESSION NOTIFICATION MEANS AND METHOD
22
Patent #:
7822016
Issue Dt:
10/26/2010
Application #:
10760577
Filing Dt:
01/20/2004
Publication #:
US20050157731
Pub Dt:
07/21/2005
Title:
IP ACD USING SIP FORMAT
23
Patent #:
8028084
Issue Dt:
09/27/2011
Application #:
10761012
Filing Dt:
01/20/2004
Publication #:
US20050188110
Pub Dt:
08/25/2005
Title:
IP ACD USING BUFFER SERVER
24
Patent #:
7373387
Issue Dt:
05/13/2008
Application #:
10788231
Filing Dt:
02/26/2004
Publication #:
US20050193071
Pub Dt:
09/01/2005
Title:
SESSION TO TRACK ACTUAL E-MAIL HANDLING TIME
25
Patent #:
8068597
Issue Dt:
11/29/2011
Application #:
10831993
Filing Dt:
04/26/2004
Publication #:
US20050238162
Pub Dt:
10/27/2005
Title:
METHOD AND APPARATUS FOR PROCESSING CUSTOMER CONTACTS USING A STATE MACHINE
Assignor
1
ASPECT SOFTWARE, INC.
Exec Dt:
05/28/2021
Assignee
1
ALVARIA, INC.
211 PERIMETER CENTER PARKWAY NE
SUITE 200
ATLANTA, GEORGIA 30346
Correspondence name and address
MS. BARBARA M SIEPKA
300 NORTH LASALLE
KIRKLAND & ELLIS LLP
CHICAGO, IL 60654

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