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Total properties:
14
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Patent #:
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Issue Dt:
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12/04/2018
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Application #:
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13606725
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Filing Dt:
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09/07/2012
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Title:
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Monitoring Schedule Adherence of Call Center Agents
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Patent #:
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Issue Dt:
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01/13/2015
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Application #:
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13665298
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Filing Dt:
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10/31/2012
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Title:
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FULFILLING STAFFING REQUIREMENTS VIA AN INTERACTIVE VOICE RESPONSE SYSTEM
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Patent #:
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Issue Dt:
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10/08/2013
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Application #:
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13688716
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Filing Dt:
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11/29/2012
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Title:
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Revising Outbound Forecasts and Corresponding Schedules Based On Performance Data
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Patent #:
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Issue Dt:
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10/21/2014
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Application #:
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13713625
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Filing Dt:
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12/13/2012
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Publication #:
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Pub Dt:
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06/19/2014
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Title:
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Managing Reserve Agents In A Contact Center
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Patent #:
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Issue Dt:
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02/04/2014
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Application #:
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13841376
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Filing Dt:
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03/15/2013
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Title:
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Forced Schedule Adherence for Contact Center Agents
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Patent #:
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Issue Dt:
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07/14/2015
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Application #:
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13927682
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Filing Dt:
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06/26/2013
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Title:
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Equitable Shift Rotation and Efficient Assignment Mechanisms For Contact Center Agents
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Patent #:
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Issue Dt:
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08/04/2015
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Application #:
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14284853
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Filing Dt:
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05/22/2014
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Title:
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PROPERLY ASCERTAINING SHIFT-RELATED WORK DEFICIENCIES OF CONTACT CENTER AGENTS
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Patent #:
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Issue Dt:
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02/24/2015
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Application #:
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14556671
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Filing Dt:
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12/01/2014
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Title:
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FULFILLING STAFFING REQUIREMENTS VIA AN INTERACTIVE VOICE RESPONSE SYSTEM
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Patent #:
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Issue Dt:
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09/01/2015
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Application #:
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14632199
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Filing Dt:
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02/26/2015
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Title:
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Equitable Shift Rotation and Efficient Assignment Mechanisms For Contact Center Agents
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Patent #:
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Issue Dt:
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10/10/2017
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Application #:
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14736719
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Filing Dt:
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06/11/2015
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Title:
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Forecasting and Scheduling Campaigns Involving Different Channels of Communication
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Patent #:
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Issue Dt:
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12/27/2016
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Application #:
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15211502
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Filing Dt:
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07/15/2016
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Title:
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Forecasting and Scheduling Campaigns Involving Sending Outbound Communications that Generate Inbound Communications
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Patent #:
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Issue Dt:
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03/21/2017
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Application #:
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15349392
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Filing Dt:
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11/11/2016
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Title:
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Forecasting and Scheduling Campaigns Involving Sending Outbound Communications that Generate Inbound Communications
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Patent #:
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Issue Dt:
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08/15/2017
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Application #:
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15423847
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Filing Dt:
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02/03/2017
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Title:
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Forecasting and Scheduling Campaigns Involving Sending Outbound Communications that Generate Inbound Communications
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Patent #:
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Issue Dt:
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03/20/2018
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Application #:
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15685104
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Filing Dt:
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08/24/2017
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Title:
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FORECASTING AND SCHEDULING CAMPAIGNS INVOLVING DIFFERENT CHANNELS OF COMMUNICATION
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