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Patent #:
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Issue Dt:
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04/08/2014
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Application #:
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12114422
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Filing Dt:
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05/02/2008
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Publication #:
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Pub Dt:
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11/05/2009
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Title:
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Synchronization of Data Within An ACD System
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Patent #:
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Issue Dt:
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05/06/2014
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Application #:
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12125392
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Filing Dt:
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05/22/2008
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Publication #:
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Pub Dt:
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11/26/2009
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Title:
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AUTOMATED AGENT AVAILABILITY DETECTION
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Patent #:
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Issue Dt:
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08/27/2013
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Application #:
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12141687
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Filing Dt:
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06/18/2008
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Publication #:
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Pub Dt:
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12/24/2009
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Title:
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Method of Unifying Control of Contact Center System
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Patent #:
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Issue Dt:
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12/15/2015
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Application #:
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12150624
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Filing Dt:
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04/30/2008
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Publication #:
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Pub Dt:
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11/05/2009
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Title:
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Super-object in administering system
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Patent #:
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Issue Dt:
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08/14/2012
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Application #:
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12170180
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Filing Dt:
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07/09/2008
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Publication #:
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Pub Dt:
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01/14/2010
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Title:
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IMAGE INSTALLER
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Patent #:
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Issue Dt:
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01/15/2013
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Application #:
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12195298
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Filing Dt:
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08/20/2008
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Publication #:
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Pub Dt:
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02/26/2009
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Title:
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SYSTEM AND METHOD FOR DYNAMIC TELEPHONY RESOURCE ALLOCATION BETWEEN PREMISE AND HOSTED FACILITIES
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Patent #:
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Issue Dt:
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08/14/2012
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Application #:
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12196094
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Filing Dt:
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08/21/2008
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Publication #:
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Pub Dt:
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02/26/2009
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Title:
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SYSTEM AND METHOD FOR DYNAMIC CALL-PROGRESS ANALYSIS AND CALL PROCESSING
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Patent #:
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Issue Dt:
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11/22/2011
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Application #:
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12214754
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Filing Dt:
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06/20/2008
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Publication #:
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Pub Dt:
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12/24/2009
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Title:
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ESTIMATING NUMBER OF AGENTS FOR MULTIPLE CHAT CHANNELS
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Patent #:
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Issue Dt:
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07/21/2015
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Application #:
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12258618
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Filing Dt:
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10/27/2008
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Publication #:
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Pub Dt:
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05/21/2009
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Title:
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METHOD AND APPARATUS FOR PROVISIONING CONTACT HANDLING RESOURCES IN A CONTACT CENTER
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Patent #:
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Issue Dt:
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05/07/2013
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Application #:
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12264395
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Filing Dt:
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11/04/2008
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Publication #:
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Pub Dt:
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05/06/2010
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Title:
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SYNCHRONIZATION OF MULTIPLE TARGET SYSTEM DATA
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Patent #:
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Issue Dt:
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08/21/2012
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Application #:
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12270238
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Filing Dt:
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11/13/2008
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Publication #:
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Pub Dt:
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05/13/2010
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Title:
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METHOD OF REMOTELY OPERATING CONTACT CENTER SYSTEMS
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Patent #:
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Issue Dt:
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09/10/2013
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Application #:
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12287172
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Filing Dt:
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10/07/2008
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Publication #:
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Pub Dt:
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04/08/2010
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Title:
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CUSTOM DATA DISPLAY
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Patent #:
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Issue Dt:
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09/27/2016
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Application #:
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12325794
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Filing Dt:
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12/01/2008
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Publication #:
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Pub Dt:
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08/20/2009
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Title:
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ENTERPRISE ENTITY FOR USE IN A CALL CENTER
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Patent #:
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Issue Dt:
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04/02/2013
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Application #:
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12356664
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Filing Dt:
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01/21/2009
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Publication #:
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Pub Dt:
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01/14/2010
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Title:
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METHOD OF UNIFYING CONTROL OF CONTACT CENTER SYSTEM
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Patent #:
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Issue Dt:
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08/27/2013
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Application #:
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12423088
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Filing Dt:
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04/14/2009
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Publication #:
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Pub Dt:
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10/14/2010
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Title:
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METHOD OF DISPLAYING COMPLEX RELATIONSHIPS
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Patent #:
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Issue Dt:
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09/24/2013
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Application #:
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12780536
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Filing Dt:
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05/14/2010
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Publication #:
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Pub Dt:
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11/18/2010
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Title:
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System and Method for Encrypted Media Service in an Interactive Voice Response Service
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Patent #:
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Issue Dt:
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10/08/2013
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Application #:
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12860719
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Filing Dt:
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08/20/2010
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Publication #:
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Pub Dt:
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02/24/2011
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Title:
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Multi-Channel Interactive Self-Help Application Platform and Method
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Patent #:
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Issue Dt:
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10/27/2015
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Application #:
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12860736
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Filing Dt:
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08/20/2010
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Publication #:
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Pub Dt:
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02/24/2011
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Title:
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System and Method For Integrating Runtime Usage Statistics With Developing Environment
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Patent #:
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Issue Dt:
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04/05/2016
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Application #:
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12861351
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Filing Dt:
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08/23/2010
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Publication #:
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Pub Dt:
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02/24/2011
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Title:
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System And Method For Improved Dynamic Allocation Of Application Resources
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Patent #:
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Issue Dt:
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11/01/2011
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Application #:
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12891123
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Filing Dt:
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09/27/2010
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Publication #:
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Pub Dt:
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01/20/2011
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Title:
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SYSTEM AND METHOD FOR AUTOMATED POPULATION SPLITTING TO ASSIST TASK MANAGEMENT THROUGH ANALYTICS
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Patent #:
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Issue Dt:
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07/16/2013
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Application #:
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13454841
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Filing Dt:
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04/24/2012
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Title:
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NON-SCHEDULED TRAINING FOR AN AGENT IN A CALL CENTER
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Patent #:
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Issue Dt:
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09/17/2013
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Application #:
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13459524
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Filing Dt:
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04/30/2012
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Title:
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Systems, Methods, and Computer Program Products for Providing Interactive Interfaces to Call Center Agents
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Patent #:
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Issue Dt:
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10/02/2012
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Application #:
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13459769
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Filing Dt:
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04/30/2012
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Title:
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CALLING PARTY NUMBER SELECTION FOR CALL CENTER CALLS
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Patent #:
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Issue Dt:
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08/28/2012
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Application #:
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13460016
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Filing Dt:
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04/30/2012
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Title:
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SYSTEMS AND METHODS FOR MANAGING INBOUND CALLS AND OUTBOUND CALLS FOR A SPECIFIC AGENT
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Patent #:
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Issue Dt:
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10/01/2013
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Application #:
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13461513
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Filing Dt:
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05/01/2012
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Title:
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MANAGING ELECTRONIC CONSENT FOR CALLING CAMPAIGNS
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Patent #:
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Issue Dt:
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09/03/2013
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Application #:
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13461515
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Filing Dt:
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05/01/2012
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Title:
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INTEGRATING TWO-DIMENSIONAL BARCODES AND EMBEDDED LINKS WITH CALL CENTER OPERATION
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Patent #:
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Issue Dt:
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02/09/2016
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Application #:
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13461541
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Filing Dt:
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05/01/2012
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Title:
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Using Quick Response Codes to Generate An Electronic Consent Database
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Patent #:
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Issue Dt:
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04/29/2014
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Application #:
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13467101
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Filing Dt:
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05/09/2012
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Title:
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Using Location Based Services For Determining A Calling Window
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Patent #:
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Issue Dt:
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09/10/2013
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Application #:
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13470757
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Filing Dt:
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05/14/2012
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Title:
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Integrating Embedded Links with Call Center Operation
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Patent #:
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Issue Dt:
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07/07/2015
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Application #:
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13525994
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Filing Dt:
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06/18/2012
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Title:
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USING TWO-DIMENSIONAL BARCODES WITH GENERAL PURPOSE RELOADABLE CARDS TO FACILITATE ACCESS TO A CONTACT CENTER
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Patent #:
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Issue Dt:
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03/18/2014
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Application #:
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13534130
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Filing Dt:
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06/27/2012
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Title:
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Reporting Unavailable Trunk-Related Resources For A Predictive Dialer Using a Dynamic Pacing Algorithm
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Patent #:
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Issue Dt:
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06/09/2015
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Application #:
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13550066
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Filing Dt:
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07/16/2012
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Publication #:
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Pub Dt:
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01/16/2014
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Title:
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CONTACT CENTER QUEUE PRIORITY MANNAGEMENT METHOD AND SYSTEM
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Patent #:
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Issue Dt:
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03/05/2013
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Application #:
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13556961
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Filing Dt:
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07/24/2012
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Title:
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GENERATING COMMUNICATION FORECASTS AND SCHEDULES BASED ON MULTIPLE OUTBOUND CAMPAIGNS
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Issue Dt:
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07/08/2014
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Application #:
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13570533
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Filing Dt:
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08/09/2012
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Title:
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Manipulating Resources Embedded in a Dynamic-Link Library
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Patent #:
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Issue Dt:
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06/21/2016
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13571198
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Filing Dt:
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08/09/2012
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Pub Dt:
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11/29/2012
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Title:
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SYSTEM AND METHOD FOR DYNAMIC CALL-PROGRESS ANALYSIS AND CALL PROCESSING
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Issue Dt:
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10/06/2015
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13572850
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08/13/2012
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Title:
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Calling Party Number Selection For Outbound Calls
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Issue Dt:
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12/04/2018
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13606725
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09/07/2012
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Title:
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Monitoring Schedule Adherence of Call Center Agents
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Issue Dt:
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09/17/2013
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13624023
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09/21/2012
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Title:
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Learning Management System for Call Center Agents
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Issue Dt:
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01/13/2015
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13665298
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Filing Dt:
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10/31/2012
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Title:
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FULFILLING STAFFING REQUIREMENTS VIA AN INTERACTIVE VOICE RESPONSE SYSTEM
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Patent #:
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Issue Dt:
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07/01/2014
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13668380
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Filing Dt:
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11/05/2012
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Title:
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SYSTEM AND METHOD FOR COMMON ACCOUNT BASED ROUTING OF CONTACT RECORDS
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Patent #:
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Issue Dt:
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08/01/2017
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13672950
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Filing Dt:
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11/09/2012
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Title:
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VARIABLE LENGTH PROTOCOL USING SERIALIZED PAYLOAD WITH COMPRESSION SUPPORT
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Patent #:
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Issue Dt:
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02/11/2014
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13678759
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11/16/2012
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Title:
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Communication Analytics Training Management System for Call Center Agents
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Issue Dt:
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10/08/2013
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Application #:
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13688716
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11/29/2012
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Title:
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Revising Outbound Forecasts and Corresponding Schedules Based On Performance Data
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Patent #:
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Issue Dt:
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02/18/2014
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Application #:
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13705555
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Filing Dt:
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12/05/2012
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Title:
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AGENT-CENTRIC PROCESSING OF PRIORITIZED OUTBOUND CONTACT LISTS
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Patent #:
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Issue Dt:
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04/28/2015
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13708283
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12/07/2012
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Title:
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Identifying Information Resources For Contact Center Agents Based On Analytics
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Issue Dt:
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10/21/2014
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13713625
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Filing Dt:
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12/13/2012
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06/19/2014
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Title:
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Managing Reserve Agents In A Contact Center
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Issue Dt:
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12/09/2014
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Application #:
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13719800
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12/19/2012
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Title:
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Customized Dialing Procedures for Outbound Calls
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Issue Dt:
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10/27/2015
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Application #:
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13719879
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12/19/2012
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Title:
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Determining Calling Windows for Called Telephone Numbers
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Patent #:
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Issue Dt:
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09/16/2014
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Application #:
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13744895
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Filing Dt:
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01/18/2013
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Title:
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Downloadable Training Content For Contact Center Agents
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Patent #:
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Issue Dt:
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01/13/2015
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Application #:
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13755015
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Filing Dt:
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01/31/2013
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Title:
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Determining Whether the Local Time for a Location Where a Mobile Device is Located is Within a Calling Window of Time
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Patent #:
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Issue Dt:
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03/25/2014
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Application #:
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13758056
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Filing Dt:
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02/04/2013
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Title:
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FEEDBACK CONTROL OF A PREDICTIVE DIALER USING TELEMARKETING CALL ABANDONMENT RATES
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Patent #:
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Issue Dt:
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10/28/2014
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Application #:
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13766462
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Filing Dt:
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02/13/2013
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Title:
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RECORDING CONTACT CENTER CALLS IN VARIOUS CONSENT CONTEXTS
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Patent #:
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Issue Dt:
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09/17/2013
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Application #:
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13790947
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Filing Dt:
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03/08/2013
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Title:
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MULTI-COMPONENT VIEWING TOOL FOR CONTACT CENTER AGENTS
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Patent #:
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Issue Dt:
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11/26/2013
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Application #:
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13838913
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Filing Dt:
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03/15/2013
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Title:
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UNPAID BREAK TIME FOR CONTACT CENTER AGENTS
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Patent #:
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Issue Dt:
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02/04/2014
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Application #:
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13841376
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Filing Dt:
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03/15/2013
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Title:
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Forced Schedule Adherence for Contact Center Agents
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Patent #:
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Issue Dt:
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09/09/2014
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Application #:
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13861102
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Filing Dt:
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04/11/2013
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Title:
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Protecting Sensitive Information Provided By A Party To A Contact Center
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Issue Dt:
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05/27/2014
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Application #:
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13902130
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Filing Dt:
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05/24/2013
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Title:
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Providing Compliance Enforcement for Manually Dialed Wireless Numbers in a Contact Center
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Patent #:
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Issue Dt:
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03/31/2015
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Application #:
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13918294
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Filing Dt:
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06/14/2013
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Title:
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Processing an Outbound Call Campaign Having Multiple Abandonment Rates
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Patent #:
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Issue Dt:
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07/14/2015
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Application #:
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13927682
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Filing Dt:
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06/26/2013
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Title:
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Equitable Shift Rotation and Efficient Assignment Mechanisms For Contact Center Agents
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Patent #:
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Issue Dt:
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07/08/2014
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Application #:
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13940628
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Filing Dt:
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07/12/2013
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Title:
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INTEGRATING EMBEDDED LINKS WITH CALL CENTER OPERATION
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Patent #:
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Issue Dt:
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01/30/2018
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Application #:
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13944954
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Filing Dt:
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07/18/2013
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Title:
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Multi-Component Viewing Tool for Contact Center Agents
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Patent #:
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Issue Dt:
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12/29/2015
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Application #:
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13949467
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Filing Dt:
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07/24/2013
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Title:
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Management System for Using Speech Analytics To Enhance Contact Center Agent Conformance
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Patent #:
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Issue Dt:
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04/08/2014
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Application #:
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13949764
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Filing Dt:
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07/24/2013
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Title:
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MANAGEMENT SYSTEM FOR USING SPEECH ANALYTICS TO ENHANCE AGENT COMPLIANCE FOR DEBT COLLECTION CALLS
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Patent #:
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Issue Dt:
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07/22/2014
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Application #:
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13957094
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Filing Dt:
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08/01/2013
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Title:
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INTEGRATING TWO-DIMENSIONAL BARCODES AND EMBEDDED LINKS WITH CALL CENTER OPERATION
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Patent #:
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Issue Dt:
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03/24/2015
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Application #:
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13958011
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Filing Dt:
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08/02/2013
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Publication #:
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Pub Dt:
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10/23/2014
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Title:
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Providing Compliance Enforcement For Manually Dialed Wireless Numbers In A Contact Center
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Patent #:
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Issue Dt:
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03/21/2017
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Application #:
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13968692
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Filing Dt:
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08/16/2013
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Title:
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Functions and Associated Communication Capabilities for a Speech Analytics Component to Support Agent Compliance in a Call Center
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Patent #:
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Issue Dt:
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07/15/2014
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Application #:
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13971093
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Filing Dt:
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08/20/2013
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Title:
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MANAGING ELECTRONIC CONSENT FOR CALLING CAMPAIGNS
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Patent #:
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Issue Dt:
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08/23/2016
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Application #:
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14018809
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Filing Dt:
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09/05/2013
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Title:
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Automatic Calling List Scheduler
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Patent #:
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Issue Dt:
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06/24/2014
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Application #:
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14056225
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Filing Dt:
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10/17/2013
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Title:
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UNPAID BREAK TIME FOR CONTACT CENTER AGENTS
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Patent #:
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Issue Dt:
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09/27/2016
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Application #:
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14073083
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Filing Dt:
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11/06/2013
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Title:
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Configuring Contact Center Components for Real Time Speech Analytics
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Patent #:
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Issue Dt:
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10/03/2017
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Application #:
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14080912
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Filing Dt:
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11/15/2013
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Title:
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ARCHITECTURE FOR PROCESSING REAL TIME EVENT NOTIFICATIONS FROM A SPEECH ANALYTICS SYSTEM
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Patent #:
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Issue Dt:
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10/18/2016
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Application #:
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14080925
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Filing Dt:
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11/15/2013
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Title:
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Predicting Outcomes for Events Based On Voice Characteristics and Content of a Contact Center Communication
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Patent #:
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Issue Dt:
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10/06/2015
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Application #:
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14088763
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Filing Dt:
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11/25/2013
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Title:
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Using A Speech Analytics System To Control Recording Contact Center Calls In Various Contexts
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Patent #:
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Issue Dt:
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09/15/2015
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Application #:
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14090778
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Filing Dt:
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11/26/2013
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Publication #:
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Pub Dt:
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04/03/2014
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Title:
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THERAPEUTIC DLL4 BINDING PROTEINS
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Patent #:
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Issue Dt:
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01/19/2016
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Application #:
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14091778
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Filing Dt:
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11/27/2013
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Title:
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Providing Compliance Enforcement for Manually Dialed Wireless Numbers in a Contact Center Using Callback Functionality
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Patent #:
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Issue Dt:
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05/20/2014
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14146231
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01/02/2014
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Title:
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Early Scheduled Break Allowance for Contact Center Agents
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Patent #:
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Issue Dt:
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12/23/2014
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Application #:
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14149137
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Filing Dt:
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01/07/2014
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Title:
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AGENT-CENTRIC PROCESSING OF PRIORITIZED OUTBOUND CONTACT LISTS
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Patent #:
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Issue Dt:
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05/12/2015
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Application #:
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14161011
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Filing Dt:
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01/22/2014
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Title:
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Determining A Call Abandonment Rate Using a Speech Analytics System
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Patent #:
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Issue Dt:
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08/19/2014
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Application #:
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14170713
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Filing Dt:
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02/03/2014
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Title:
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Reporting Unavailable Trunk-Related Resources For a Predictive Dialer Using a Dynamic Pacing Algorithm
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Patent #:
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Issue Dt:
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08/02/2016
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Application #:
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14172993
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02/05/2014
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Title:
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Using a Speech Analytics System to Control a Secure Audio Bridge During a Payment Transaction
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Patent #:
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Issue Dt:
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06/06/2017
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Application #:
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14183083
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Filing Dt:
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02/18/2014
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Title:
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Using A Speech Analytics System to Control Whisper Audio
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Patent #:
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Issue Dt:
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11/17/2015
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Application #:
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14186404
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Filing Dt:
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02/21/2014
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Title:
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Using a Speech Analytics System to Offer Callbacks
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Patent #:
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Issue Dt:
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12/08/2015
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Application #:
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14192091
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Filing Dt:
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02/27/2014
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Title:
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Using A Speech Analytics System To Control Pre-Recorded Scripts for Debt Collection Calls
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Patent #:
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Issue Dt:
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05/24/2016
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Application #:
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14194941
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Filing Dt:
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03/03/2014
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Title:
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Using Location Based Services for Determining a Calling Window
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Patent #:
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Issue Dt:
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06/07/2016
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Application #:
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14219171
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Filing Dt:
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03/19/2014
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Title:
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Processing Stored Voice Messages to Identify Non-Semantic Message Characteristics
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Patent #:
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Issue Dt:
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04/21/2015
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Application #:
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14230328
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Filing Dt:
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03/31/2014
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Title:
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Contact Center Speech Analytics System Having Multiple Speech Analytics Engines
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Patent #:
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10/27/2015
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14242081
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04/01/2014
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Title:
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Integrating Two-Dimensional Barcodes and Embedded Links with Call Center Operation
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12/01/2015
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14246210
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04/07/2014
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Title:
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Providing Compliance Enforcement for Manually Dialed Wireless Numbers in a Contact Center
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Patent #:
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11/07/2017
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Application #:
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14277340
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05/14/2014
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Title:
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Addressing Trunk-Related Resource Deficiencies for a Predictive Dialer Using a Dynamic Pacing Algorithm
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Patent #:
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08/04/2015
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14284853
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05/22/2014
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Title:
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PROPERLY ASCERTAINING SHIFT-RELATED WORK DEFICIENCIES OF CONTACT CENTER AGENTS
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Patent #:
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03/21/2017
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14299591
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06/09/2014
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Title:
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MANAGING ELECTRONIC CONSENT FOR CALLING CAMPAIGNS
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04/19/2016
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14311432
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06/23/2014
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Title:
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Best Time to Call Parties Having Multiple Contacts
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09/27/2016
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14333969
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07/17/2014
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Title:
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Managing Contact Attempts to an Account in a Contact Center
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04/05/2016
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14445501
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07/29/2014
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Title:
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Protecting Sensitive Information Provided by a Party to a Contact Center
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08/30/2016
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14454938
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08/08/2014
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Regulate the Charging of a Mobile Device
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02/13/2018
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14494041
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09/23/2014
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Measuring Contact Center Agent Effectiveness Using a Predictive Model
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05/19/2015
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14494171
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09/23/2014
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Dialing Wireless Skip-Trace Numbers in a Contact Center
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06/23/2015
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14511616
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10/10/2014
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Sending Callback Text Messages from a Contact Center
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04/12/2016
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14529220
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10/31/2014
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Determining Whether the Local Time for a Location Where a Mobile Device is Located is Within a Calling Window of Time
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05/19/2015
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14535620
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11/07/2014
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Dialing A Telephone Number Subject to an Autodialer Prohibition in a Contact Center
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