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Patent #:
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Issue Dt:
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07/11/2006
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Application #:
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09902205
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Filing Dt:
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07/10/2001
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Publication #:
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Pub Dt:
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01/16/2003
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Title:
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SOFTWARE BASED SINGLE AGENT MULTIPOINT CONFERENCE CAPABILITY
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Patent #:
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Issue Dt:
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04/09/2013
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Application #:
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09918902
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Filing Dt:
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07/31/2001
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Publication #:
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Pub Dt:
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02/06/2003
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Title:
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SYSTEM AND METHOD FOR DISTRIBUTING CUSTOMER CONTACTS
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Patent #:
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Issue Dt:
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06/10/2008
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Application #:
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09941046
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Filing Dt:
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08/28/2001
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Publication #:
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Pub Dt:
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03/06/2003
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Title:
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APPARATUS AND METHOD OF MAINTAINING AND IMPROVING AGENT PERFORMANCE
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Patent #:
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Issue Dt:
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04/17/2007
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Application #:
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09997754
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Filing Dt:
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11/30/2001
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Publication #:
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Pub Dt:
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06/05/2003
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Title:
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METHOD AND SYSTEM FOR DATA FIELD REUSE
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Patent #:
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Issue Dt:
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12/16/2008
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Application #:
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09997912
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Filing Dt:
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11/30/2001
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Publication #:
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Pub Dt:
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06/05/2003
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Title:
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MULTI-PROTOCOL AGENT TELEPHONE SYSTEM
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Patent #:
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Issue Dt:
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03/29/2011
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Application #:
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10037998
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Filing Dt:
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01/03/2002
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Publication #:
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Pub Dt:
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07/03/2003
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Title:
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METHOD OF ALLOCATING DATA COMMUNICATION SESSIONS BASED UPON USER INFORMATION
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Patent #:
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Issue Dt:
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06/10/2008
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Application #:
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10044868
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Filing Dt:
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01/10/2002
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Publication #:
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Pub Dt:
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07/10/2003
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Title:
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COMBINED CALLER AND AGENT ENDPOINT MANAGER
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Patent #:
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Issue Dt:
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10/20/2009
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Application #:
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10081560
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Filing Dt:
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02/20/2002
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Title:
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METHOD AND APPARATUS FOR A BUSINESS CONTACT CENTER
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Patent #:
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Issue Dt:
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01/29/2008
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Application #:
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10099784
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Filing Dt:
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03/15/2002
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Publication #:
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Pub Dt:
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09/18/2003
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Title:
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TRANSACTION OUTCOME STATE MAPPING
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Patent #:
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Issue Dt:
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05/09/2006
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Application #:
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10103479
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Filing Dt:
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03/21/2002
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Publication #:
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Pub Dt:
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11/20/2003
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Title:
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SEARCH AGENT FOR SEARCHING THE INTERNET
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Patent #:
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Issue Dt:
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11/25/2008
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Application #:
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10214674
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Filing Dt:
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08/08/2002
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Publication #:
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Pub Dt:
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02/12/2004
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Title:
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METHOD AND APPARATUS FOR DETERMINING A REAL TIME AVERAGE SPEED OF ANSWER IN AN AUTOMATIC CALL DISTRIBUTION SYSTEM
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Patent #:
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Issue Dt:
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11/18/2008
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Application #:
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10235751
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Filing Dt:
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09/05/2002
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Publication #:
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Pub Dt:
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03/11/2004
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Title:
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INTERNET ARCHITECTURE FOR SOFTWARE BASED ACD
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Patent #:
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Issue Dt:
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06/06/2006
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Application #:
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10253094
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Filing Dt:
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09/24/2002
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Publication #:
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Pub Dt:
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03/25/2004
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Title:
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MEDIA TRANSLATOR FOR TRANSACTION PROCESSING SYSTEM
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Patent #:
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Issue Dt:
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06/15/2010
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Application #:
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10278367
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Filing Dt:
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10/23/2002
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Publication #:
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Pub Dt:
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04/29/2004
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Title:
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WEB ASSISTANT
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Patent #:
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Issue Dt:
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04/22/2008
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Application #:
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10285868
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Filing Dt:
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11/01/2002
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Publication #:
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Pub Dt:
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05/06/2004
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Title:
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GUI FOR ORGANIZATIONAL ENVIRONMENT
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Patent #:
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Issue Dt:
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09/25/2007
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Application #:
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10306544
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Filing Dt:
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11/27/2002
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Title:
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SYSTEM AND METHOD FOR RECORDING INCOMING CALLS ON DEMAND IN A TRANSACTION PROCESSING SYSTEM
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Patent #:
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Issue Dt:
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12/02/2008
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Application #:
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10320002
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Filing Dt:
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12/16/2002
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Publication #:
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Pub Dt:
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06/17/2004
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Title:
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CONTACT IDENTIFIER FOR MESSAGE TYPES
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Patent #:
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Issue Dt:
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06/26/2007
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Application #:
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10442000
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Filing Dt:
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05/20/2003
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Publication #:
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Pub Dt:
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11/25/2004
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Title:
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SYSTEM AND METHOD FOR OPTIMIZING CALL ROUTING TO AN AGENT
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Patent #:
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Issue Dt:
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03/19/2013
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Application #:
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10449872
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Filing Dt:
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05/30/2003
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Publication #:
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Pub Dt:
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06/10/2004
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Title:
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TRAINING, CERTIFYING, ASSIGNING AND COLLABORATING AGENTS AMONG MULTIPLE USERS
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Patent #:
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Issue Dt:
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07/20/2010
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Application #:
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10546460
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Filing Dt:
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08/19/2005
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Publication #:
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Pub Dt:
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07/27/2006
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Title:
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METHOD AND SYSTEM FOR SCHEDULING A CUSTOMER SERVICE CALLBACK
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Patent #:
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Issue Dt:
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08/10/2010
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Application #:
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10616016
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Filing Dt:
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07/09/2003
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Publication #:
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Pub Dt:
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01/13/2005
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Title:
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AGENT REGISTRATION AND BIDDING SYSTEM
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Patent #:
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Issue Dt:
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04/14/2009
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Application #:
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10660418
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Filing Dt:
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09/10/2003
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Publication #:
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Pub Dt:
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03/10/2005
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Title:
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METHOD AND SYSTEM TO PROVIDE MESSAGE COMMUNICATION BETWEEN DIFFERENT BROWSER BASED APPLICATIONS RUNNING ON A DESKTOP
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Patent #:
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04/19/2011
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10673776
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09/29/2003
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03/31/2005
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Title:
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CONTACT MANIPULATON AND RETRIEVAL SYSTEM
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08/22/2006
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10675316
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09/30/2003
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03/31/2005
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Title:
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MULTI-MEDIA TRANSACTIONS PRESENTATION BASED ON USER PHYSICAL CHARACTERISTICS
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Patent #:
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02/18/2014
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10675371
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09/30/2003
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03/31/2005
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Title:
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DATA SESSION NOTIFICATION MEANS AND METHOD
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Patent #:
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Issue Dt:
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10/26/2010
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10760577
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01/20/2004
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07/21/2005
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Title:
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IP ACD USING SIP FORMAT
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09/27/2011
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10761012
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01/20/2004
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08/25/2005
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Title:
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IP ACD USING BUFFER SERVER
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05/11/2010
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10776775
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02/09/2004
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09/16/2004
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Title:
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05/13/2008
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10788231
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02/26/2004
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09/01/2005
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Title:
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11/29/2011
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10831993
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04/26/2004
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10/27/2005
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07/14/2009
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10862286
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06/07/2004
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12/08/2005
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08/09/2011
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10879691
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06/29/2004
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12/29/2005
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10/12/2010
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10883153
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06/30/2004
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01/05/2006
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08/01/2006
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10888061
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07/09/2004
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01/12/2006
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METHOD OF PROVIDING A SCREEN-POP VIA SIP
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05/12/2009
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10900223
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07/27/2004
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02/02/2006
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12/06/2011
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10900842
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07/28/2004
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02/02/2006
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Title:
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CUSTOMER AUTOMATED RESPONSE SYSTEM
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10/05/2010
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10901930
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07/29/2004
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02/02/2006
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SYSTEM AND METHOD FOR VOICE AND DATA CONVERGENCE
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09/17/2013
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10902451
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07/29/2004
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02/02/2006
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Title:
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System and method for bulk data messaging
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06/14/2011
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10902621
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07/29/2004
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02/02/2006
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PEER TO PEER APPLICATION PROCESSOR
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01/21/2014
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10919166
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08/16/2004
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02/16/2006
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Title:
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Method of routing calls from a contact center
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07/06/2010
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10919194
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08/16/2004
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02/16/2006
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Title:
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METHOD OF PROVIDING STATUS INFORMATION WITHIN AN ACD
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07/21/2009
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10929872
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08/30/2004
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03/02/2006
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02/23/2010
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10930999
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08/31/2004
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03/02/2006
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CALL TRACKING USING SIP PRESENCE MECHANISM
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03/30/2010
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10948951
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09/24/2004
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04/28/2005
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EFFICIENT MULTIPLEX CONFERENCING ENGINE
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07/05/2011
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10973000
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10/25/2004
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04/27/2006
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02/12/2008
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10974342
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10/27/2004
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04/27/2006
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12/14/2010
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11/03/2004
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05/04/2006
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09/15/2009
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10984103
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11/09/2004
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05/11/2006
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05/08/2007
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11/15/2004
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05/18/2006
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GREETINGS AND ANNOUNCEMENTS FOR A MULTIMEDIA IP COMMUNICATION SYSTEM
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05/22/2012
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11/18/2004
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05/18/2006
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08/17/2010
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10999403
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11/30/2004
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06/01/2006
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CONTACT CENTER SYSTEM INDEPENDENT OF LINE KEY STATUS OR CURRENT AGENT ACTIVITY/STATE
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04/20/2010
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10999426
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11/30/2004
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06/01/2006
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METHOD OF STORING INFORMATION WITHIN AN ACD
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06/01/2010
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10999445
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11/30/2004
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06/01/2006
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01/04/2011
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10999517
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11/30/2004
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06/01/2006
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05/15/2012
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12/07/2004
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01/10/2008
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03/22/2011
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12/17/2004
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07/06/2006
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CONTACT CENTER BUSINESS MODELER
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Patent #:
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Issue Dt:
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03/04/2014
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Application #:
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11017457
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Filing Dt:
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12/20/2004
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Publication #:
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Pub Dt:
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07/06/2006
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Title:
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BUSINESS RULE WEB SERVICE
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Patent #:
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Issue Dt:
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11/09/2010
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Application #:
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11025166
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Filing Dt:
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12/23/2004
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Publication #:
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Pub Dt:
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06/29/2006
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Title:
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METHOD OF PREFERENCE DRIVEN SEGMENTATION ROUTING
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Patent #:
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Issue Dt:
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03/19/2013
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Application #:
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11038566
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Filing Dt:
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01/18/2005
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Publication #:
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Pub Dt:
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07/20/2006
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Title:
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METHOD AND SYSTEM FOR UPDATING REAL-TIME DATA BETWEEN INTERVALS
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Patent #:
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Issue Dt:
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03/30/2010
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Application #:
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11053396
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Filing Dt:
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02/08/2005
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Publication #:
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Pub Dt:
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08/10/2006
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Title:
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METHOD OF PROVIDING FAULT TOLERANCE IN A SIP BASED CONTACT HANDLING ENVIRONMENT
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Patent #:
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Issue Dt:
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12/15/2009
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Application #:
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11075793
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Filing Dt:
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03/08/2005
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Publication #:
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Pub Dt:
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09/14/2006
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Title:
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REVERSIBLE LOGIC FOR WIDGET AND MARKUP LANGUAGE GENERATION
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Patent #:
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Issue Dt:
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03/25/2008
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Application #:
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11111251
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Filing Dt:
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04/21/2005
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Publication #:
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Pub Dt:
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10/26/2006
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Title:
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CONTACT CENTER CONFERENCING OF E-MAIL MESSAGE
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Patent #:
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Issue Dt:
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07/27/2010
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Application #:
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11124644
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Filing Dt:
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05/06/2005
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Publication #:
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Pub Dt:
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11/09/2006
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Title:
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SIP ACD MULTI-TENANT MECHANISM THAT FACILITATES MULTIPLE LEVELS OF PARTITIONS OR TENANTS
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Patent #:
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Issue Dt:
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01/22/2013
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Application #:
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11128045
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Filing Dt:
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05/12/2005
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Publication #:
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Pub Dt:
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11/16/2006
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Title:
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ENTERPRISE-WIDE OCCUPANCY BASED ROUTING
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Patent #:
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Issue Dt:
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08/17/2010
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Application #:
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11209568
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Filing Dt:
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08/22/2005
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Publication #:
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Pub Dt:
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02/22/2007
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Title:
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METHODS AND SYSTEMS TO COMPLETE TRANSACTION DATE
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Patent #:
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Issue Dt:
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09/18/2012
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Application #:
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11211113
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Filing Dt:
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08/23/2005
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Publication #:
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Pub Dt:
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03/08/2007
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Title:
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MULTI-MEDIA CONTACT CHANNEL IN AGENT STATE CONTROL SYSTEM AND METHOD FOR USE IN A CONTACT CENTER
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Patent #:
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Issue Dt:
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06/12/2012
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Application #:
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11274226
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Filing Dt:
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11/14/2005
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Publication #:
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Pub Dt:
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05/17/2007
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Title:
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AUTOMATED PERFORMANCE MONITORING FOR CONTACT MANAGEMENT SYSTEM
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Patent #:
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Issue Dt:
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09/08/2009
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Application #:
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11289869
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Filing Dt:
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11/30/2005
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Publication #:
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Pub Dt:
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11/16/2006
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Title:
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SYSTEMS AND METHODS FOR DETECTING FALSE SIGNALS ON AN OUTBOUND CALL
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Patent #:
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Issue Dt:
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07/15/2014
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Application #:
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11290113
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Filing Dt:
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11/30/2005
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Publication #:
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Pub Dt:
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11/16/2006
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Title:
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Systems and methods for callback processing
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Patent #:
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Issue Dt:
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07/31/2012
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Application #:
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11290977
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Filing Dt:
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11/30/2005
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Publication #:
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Pub Dt:
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05/31/2007
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Title:
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SYSTEMS AND METHODS FOR MANAGING CALL PROCESSING FOR A SPECIFIC AGENT
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Patent #:
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Issue Dt:
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10/11/2011
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Application #:
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11290978
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Filing Dt:
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11/30/2005
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Publication #:
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Pub Dt:
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11/16/2006
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Title:
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SYSTEMS AND METHODS FOR DETECTING CALL BLOCKING DEVICES OR SERVICES
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Patent #:
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Issue Dt:
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06/04/2013
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Application #:
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11322355
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Filing Dt:
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12/30/2005
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Publication #:
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Pub Dt:
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07/05/2007
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Title:
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DISTRIBUTING TRANSACTIONS AMONG TRANSACTION PROCESSING SYSTEMS
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Patent #:
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Issue Dt:
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04/21/2009
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Application #:
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11429774
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Filing Dt:
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05/08/2006
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Publication #:
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Pub Dt:
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11/08/2007
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Title:
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ESCALATING ONLINE EXPERT HELP
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Patent #:
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Issue Dt:
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05/08/2012
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Application #:
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11436456
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Filing Dt:
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05/18/2006
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Publication #:
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Pub Dt:
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11/16/2006
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Title:
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SYSTEM AND METHOD FOR COMMON ACCOUNT BASED ROUTING OF CONTACT RECORDS
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Patent #:
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Issue Dt:
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07/30/2013
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Application #:
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11455440
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Filing Dt:
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06/19/2006
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Publication #:
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Pub Dt:
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12/20/2007
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Title:
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Customer support using managed real-time communities
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Patent #:
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Issue Dt:
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02/21/2012
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Application #:
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11484829
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Filing Dt:
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07/11/2006
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Title:
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SKILL BASED CHAT FUNCTION IN A COMMUNICATION SYSTEM
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Patent #:
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Issue Dt:
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03/19/2013
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Application #:
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11497891
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Filing Dt:
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08/02/2006
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Publication #:
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Pub Dt:
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02/21/2008
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Title:
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METHOD OF USING VOIP FOR CALLBACK FROM AN ACD
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Patent #:
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Issue Dt:
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01/08/2013
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Application #:
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11556749
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Filing Dt:
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11/06/2006
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Publication #:
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Pub Dt:
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05/08/2008
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Title:
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EMERGENCY RECORDING DURING VOIP SESSION
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Patent #:
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Issue Dt:
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12/15/2015
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Application #:
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11674500
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Filing Dt:
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02/13/2007
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Publication #:
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Pub Dt:
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08/14/2008
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Title:
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AUTOMATIC CONTACT CENTER AGENT ASSISTANT
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Patent #:
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Issue Dt:
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07/09/2013
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Application #:
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11681241
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Filing Dt:
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03/02/2007
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Publication #:
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Pub Dt:
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09/04/2008
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Title:
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METHOD OF SCHEDULING CALLS
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Patent #:
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Issue Dt:
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09/28/2010
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Application #:
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11736065
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Filing Dt:
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04/17/2007
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Publication #:
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Pub Dt:
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10/23/2008
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Title:
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SYSTEM AND METHOD FOR AUTOMATED POPULATION SPLITTING TO ASSIST TASK MANAGEMENT THROUGH ANALYTICS
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Patent #:
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Issue Dt:
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03/10/2009
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Application #:
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11758713
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Filing Dt:
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06/06/2007
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Publication #:
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Pub Dt:
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05/22/2008
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Title:
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METHOD AND SYSTEM FOR DISTRIBUTING OUTBOUND TELEPHONE CALLS
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Patent #:
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Issue Dt:
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07/06/2010
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Application #:
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11769186
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Filing Dt:
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06/27/2007
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Publication #:
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Pub Dt:
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01/01/2009
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Title:
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METHOD AND APPARATUS FOR PERFORMING TURNAROUND TESTING ON A DIGITAL SIGNAL 1 BOARD
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Patent #:
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Issue Dt:
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08/06/2013
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Application #:
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11851931
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Filing Dt:
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09/07/2007
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Publication #:
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Pub Dt:
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03/12/2009
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Title:
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Unified Command and Control of a Multiplicity of Heterogeneous Systems Supporting Call Center Functionality
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Patent #:
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Issue Dt:
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05/03/2016
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Application #:
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11865923
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Filing Dt:
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10/02/2007
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Publication #:
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Pub Dt:
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04/02/2009
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Title:
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Deployment Wizard
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Patent #:
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Issue Dt:
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02/25/2014
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Application #:
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11888985
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Filing Dt:
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08/02/2007
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Publication #:
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Pub Dt:
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02/07/2008
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Title:
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TESTING AND MONITORING VOICE OVER INTERNET PROTOCOL (VOIP) SERVICE USING INSTRUMENTED TEST STREAMS TO DETERMINE THE QUALITY, CAPACITY AND UTILIZATION OF THE VOIP NETWORK
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Patent #:
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Issue Dt:
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04/09/2013
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Application #:
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11888986
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Filing Dt:
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08/02/2007
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Publication #:
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Pub Dt:
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02/07/2008
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Title:
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SYSTEM AND METHOD FOR OBJECT REGISTRATION IN A VOIP ENVIRONMENT
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Patent #:
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Issue Dt:
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11/12/2013
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Application #:
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11888987
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Filing Dt:
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08/02/2007
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Publication #:
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Pub Dt:
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02/07/2008
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Title:
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SYSTEM AND METHOD FOR HANDLING MEDIA STREAMS
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Patent #:
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Issue Dt:
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08/05/2014
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Application #:
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11890009
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Filing Dt:
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08/02/2007
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Publication #:
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Pub Dt:
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02/07/2008
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Title:
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VOIP QUALITY BAR AND "TOAST" NOTIFICATIONS
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Patent #:
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Issue Dt:
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01/21/2014
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Application #:
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11890010
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Filing Dt:
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08/02/2007
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Publication #:
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Pub Dt:
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02/07/2008
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Title:
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Session application records
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Patent #:
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Issue Dt:
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07/16/2013
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Application #:
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11890016
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Filing Dt:
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08/03/2007
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Publication #:
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Pub Dt:
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03/06/2008
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Title:
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UNIFIED SESSION DETAIL RECORDS
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Patent #:
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Issue Dt:
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05/15/2012
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Application #:
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11890029
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Filing Dt:
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08/02/2007
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Publication #:
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Pub Dt:
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02/07/2008
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Title:
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SEQUENTIALLY CALLING GROUPS OF MULTIPLE COMMUNICATION DEVICES BASED ON USER-SPECIFIED LISTS OF COMMUNICATION DEVICE HAVING ASSIGNED PRIORITIES
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Patent #:
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Issue Dt:
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08/27/2013
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Application #:
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11954527
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Filing Dt:
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12/12/2007
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Publication #:
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Pub Dt:
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06/18/2009
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Title:
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SECURE AUTOMATICALLY CONFIGURING, SELF-AUTHENTICATING ADMINISTRATIVE USER WITHOUT A PASSWORD
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Patent #:
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Issue Dt:
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04/12/2011
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Application #:
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11977589
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Filing Dt:
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10/25/2007
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Publication #:
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Pub Dt:
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04/30/2009
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Title:
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ADMINISTERING MULTIPLE TARGET ACD SYSTEMS
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Patent #:
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Issue Dt:
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11/19/2013
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Application #:
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12016065
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Filing Dt:
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01/17/2008
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Publication #:
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Pub Dt:
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07/23/2009
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Title:
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Method for Reporting Activity of Multi-Appearance Call-Center Agent
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Patent #:
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Issue Dt:
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04/09/2013
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Application #:
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12044735
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Filing Dt:
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03/07/2008
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Publication #:
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Pub Dt:
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09/10/2009
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Title:
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EXTENSIBLE PERMISSIONS FOR ADMINISTRATIVE AND TARGET PERMISSIONS
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Patent #:
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Issue Dt:
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06/12/2012
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Application #:
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12054209
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Filing Dt:
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03/24/2008
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Publication #:
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Pub Dt:
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09/24/2009
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Title:
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LEVERAGING A SIP FORKING MODEL FOR DISTRIBUTED CONTACT CENTER ROUTING
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Patent #:
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Issue Dt:
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06/03/2014
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Application #:
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12075022
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Filing Dt:
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03/07/2008
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Publication #:
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Pub Dt:
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09/10/2009
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Title:
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METHOD AND SYSTEM FOR PUBLISHING ACD SPECIFIC DATA
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Patent #:
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Issue Dt:
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07/24/2012
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Application #:
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12114357
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Filing Dt:
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05/02/2008
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Publication #:
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Pub Dt:
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11/05/2009
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Title:
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NETWORK ROUTER FOR HETEROGENEOUS ACD SYSTEM
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Patent #:
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Issue Dt:
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08/06/2013
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Application #:
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12114396
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Filing Dt:
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05/02/2008
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Publication #:
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Pub Dt:
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11/05/2009
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Title:
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SINGLE WORKFLOW FOR COLLOBORATIVE NETWORK ROUTING OVER HETEOGENEOUS SYSTEM
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