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Patent #:
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Issue Dt:
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07/29/2014
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Application #:
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12540607
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Filing Dt:
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08/13/2009
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Publication #:
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Pub Dt:
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02/17/2011
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Title:
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SYSTEM AND METHODS FOR SCHEDULING AND OPTIMIZING INBOUND CALL FLOW TO A CALL CENTER
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Patent #:
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Issue Dt:
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06/24/2014
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Application #:
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12555105
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Filing Dt:
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09/08/2009
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Publication #:
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Pub Dt:
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12/31/2009
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Title:
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Telecommunication System for Automatically Locating by Network Connection and Selectively Delivering Calls to Mobile Client Devices
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Patent #:
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Issue Dt:
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09/04/2012
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Application #:
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12563341
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Filing Dt:
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09/21/2009
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Publication #:
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Pub Dt:
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03/24/2011
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Title:
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SYSTEM FOR CREATION AND DYNAMIC MANAGEMENT OF INCOMING INTERACTIONS
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Patent #:
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Issue Dt:
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03/31/2015
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Application #:
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12582921
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Filing Dt:
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10/21/2009
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Publication #:
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Pub Dt:
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04/21/2011
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Title:
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MULTIMEDIA ROUTING SYSTEM FOR SECURING THIRD PARTY PARTICIPATION IN CALL CONSULTATION OR CALL TRANSFER OF A CALL IN PROGRESS
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Patent #:
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Issue Dt:
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02/25/2014
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Application #:
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12621790
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Filing Dt:
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11/19/2009
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Publication #:
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Pub Dt:
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05/19/2011
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Title:
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System and Methods for Selecting a Dialing Strategy for Placing an Outbound Call
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Patent #:
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Issue Dt:
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09/18/2012
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Application #:
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12626291
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Filing Dt:
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11/25/2009
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Publication #:
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Pub Dt:
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05/26/2011
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Title:
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MANAGING INTERACTIVE COMMUNICATIONS CAMPAIGNS
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Patent #:
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Issue Dt:
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06/11/2013
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Application #:
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12626312
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Filing Dt:
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11/25/2009
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Publication #:
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Pub Dt:
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05/26/2011
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Title:
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METHOD AND SYSTEM FOR MANAGING INTERACTIVE COMMUNICATIONS CAMPAIGNS WITH TEXT MESSAGING
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Patent #:
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Issue Dt:
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11/26/2013
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Application #:
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12629298
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Filing Dt:
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12/02/2009
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Publication #:
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Pub Dt:
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06/02/2011
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Title:
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Method and system for managing interactive communications campaigns with call pacing
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Patent #:
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Issue Dt:
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01/03/2017
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Application #:
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12695382
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Filing Dt:
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01/28/2010
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Publication #:
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Pub Dt:
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07/28/2011
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Title:
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INTERACTION MANAGEMENT SYSTEM AND METHODS OF USE
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Patent #:
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Issue Dt:
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03/25/2014
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Application #:
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12701906
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Filing Dt:
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02/08/2010
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Publication #:
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Pub Dt:
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08/11/2011
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Title:
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PORTABLE CONTINUITY OBJECT
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Patent #:
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Issue Dt:
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01/08/2013
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Application #:
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12702044
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Filing Dt:
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02/08/2010
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Publication #:
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Pub Dt:
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08/11/2011
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Title:
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SYSTEM FOR INDICATING PRIORITY LEVELS FOR TRANSACTION AND TASK ENGAGEMENT IN A CALL CENTER
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Patent #:
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Issue Dt:
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04/24/2018
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Application #:
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12710544
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Filing Dt:
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02/23/2010
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Publication #:
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Pub Dt:
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10/21/2010
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Title:
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Pacing in Knowledge Worker Engagement
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Patent #:
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Issue Dt:
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03/17/2015
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Application #:
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12712935
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Filing Dt:
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02/25/2010
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Publication #:
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Pub Dt:
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08/25/2011
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Title:
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Proxy Media Service for Digital Telephony
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Patent #:
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Issue Dt:
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01/14/2014
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Application #:
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12721112
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Filing Dt:
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03/10/2010
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Publication #:
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Pub Dt:
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07/01/2010
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Title:
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Method and Apparatus for Creating and Distributing COST Telephony-Switching Functionality within an IP Network
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Patent #:
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NONE
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Issue Dt:
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Application #:
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12731681
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Filing Dt:
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03/25/2010
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Publication #:
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Pub Dt:
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09/29/2011
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Title:
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Method and system for managing interactive communications campaigns with proactive payments
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Patent #:
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NONE
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Issue Dt:
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Application #:
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12753158
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Filing Dt:
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04/02/2010
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Publication #:
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Pub Dt:
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10/06/2011
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Title:
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Method and system for managing interactive communications campaigns with preference management
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Patent #:
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NONE
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Issue Dt:
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Application #:
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12755580
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Filing Dt:
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04/07/2010
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Publication #:
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Pub Dt:
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08/05/2010
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Title:
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E-Mail Client with Programmable Address Attributes
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Patent #:
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Issue Dt:
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01/29/2013
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Application #:
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12844192
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Filing Dt:
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07/27/2010
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Publication #:
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Pub Dt:
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02/02/2012
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Title:
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COLLABORATION SYSTEM AND METHOD
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Patent #:
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Issue Dt:
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04/05/2011
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Application #:
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12851489
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Filing Dt:
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08/05/2010
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Title:
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METHODS AND APPARATUS FOR INSERTING CONTENT INTO CONVERSATIONS IN ON-LINE AND DIGITAL ENVIRONMENTS
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Patent #:
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NONE
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Issue Dt:
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Application #:
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12893316
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Filing Dt:
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09/29/2010
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Publication #:
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Pub Dt:
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12/29/2011
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Title:
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Network-Based Information and Advertising System
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Patent #:
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NONE
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Issue Dt:
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Application #:
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12894483
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Filing Dt:
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09/30/2010
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Publication #:
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Pub Dt:
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01/12/2012
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Title:
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System for Information and Function Retrieval
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Patent #:
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Issue Dt:
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09/08/2015
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Application #:
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12894692
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Filing Dt:
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09/30/2010
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Publication #:
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Pub Dt:
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04/05/2012
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Title:
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Automated Call Center Software Build Generator
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Patent #:
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NONE
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Issue Dt:
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Application #:
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12910179
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Filing Dt:
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10/22/2010
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Publication #:
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Pub Dt:
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04/26/2012
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Title:
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System for Rating Agents and Customers for Use in Profile Compatibility Routing
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Patent #:
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Issue Dt:
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01/28/2014
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Application #:
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12942328
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Filing Dt:
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11/09/2010
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Publication #:
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Pub Dt:
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05/10/2012
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Title:
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SYSTEM FOR DETERMINING PRESENCE OF AND AUTHORIZING A QUORUM TO TRANSACT BUSINESS OVER A NETWORK
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Patent #:
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Issue Dt:
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04/24/2018
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Application #:
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12946085
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Filing Dt:
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11/15/2010
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Publication #:
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Pub Dt:
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05/17/2012
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Title:
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Method for Interacting with a Multimedia Presentation Served by an Interactive Response Unit
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Patent #:
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Issue Dt:
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01/23/2018
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Application #:
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12984365
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Filing Dt:
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01/04/2011
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Publication #:
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Pub Dt:
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03/29/2012
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Title:
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System for Initiating Interactive Communication in Response to Audio Codes
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Patent #:
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NONE
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Issue Dt:
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Application #:
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13018880
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Filing Dt:
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02/01/2011
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Publication #:
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Pub Dt:
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08/02/2012
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Title:
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Methods and Apparatus for Managing Interaction Processing
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Patent #:
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Issue Dt:
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09/18/2012
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Application #:
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13040092
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Filing Dt:
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03/03/2011
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Publication #:
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Pub Dt:
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02/09/2012
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Title:
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METHODS AND APPARATUS FOR INSERTING CONTENT INTO CONVERSATIONS IN ON-LINE AND DIGITAL ENVIRONMENTS
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Patent #:
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Issue Dt:
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01/24/2017
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Application #:
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13045220
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Filing Dt:
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03/10/2011
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Publication #:
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Pub Dt:
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07/28/2011
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Title:
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METHOD FOR IMPLEMENTING AND EXECUTING COMMUNICATION CENTER ROUTING STRATEGIES REPRESENTED IN EXTENSIBLE MARKUP LANGUAGE
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Patent #:
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Issue Dt:
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05/12/2015
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Application #:
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13090205
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Filing Dt:
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04/19/2011
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Publication #:
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Pub Dt:
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11/24/2011
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Title:
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METHOD AND APPARATUS FOR OPTIMIZING RESPONSE TIME TO EVENTS IN QUEUE
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Patent #:
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Issue Dt:
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02/18/2014
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Application #:
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13092090
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Filing Dt:
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04/21/2011
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Publication #:
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Pub Dt:
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11/24/2011
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Title:
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MULTIMODAL INTERACTIVE VOICE RESPONSE SYSTEM
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Patent #:
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Issue Dt:
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11/12/2013
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Application #:
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13092101
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Filing Dt:
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04/21/2011
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Publication #:
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Pub Dt:
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12/01/2011
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Title:
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COMMUNICATION OF INFORMATION DURING A CALL
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Patent #:
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Issue Dt:
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10/13/2015
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Application #:
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13159885
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Filing Dt:
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06/14/2011
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Publication #:
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Pub Dt:
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12/20/2012
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Title:
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Context Aware Interaction
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Patent #:
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Issue Dt:
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07/21/2015
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Application #:
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13196304
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Filing Dt:
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08/02/2011
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Publication #:
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Pub Dt:
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02/07/2013
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Title:
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Hands-Free Voice/Video Session Initiation Using Face Detection
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Patent #:
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Issue Dt:
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11/19/2013
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Application #:
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13215982
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Filing Dt:
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08/23/2011
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Publication #:
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Pub Dt:
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02/28/2013
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Title:
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METHOD FOR AUTOMATED HANDLING OF OUTBOUND CONTACTS REQUIRING ASSURED CONNECTION TO A LIVE AGENT
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Patent #:
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Issue Dt:
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05/07/2013
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Application #:
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13233440
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Filing Dt:
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09/15/2011
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Publication #:
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Pub Dt:
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02/02/2012
| | | | |
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Title:
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Distributed Hardware/Software System for Managing Agent Status in a Communication Center
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Patent #:
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Issue Dt:
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10/04/2016
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Application #:
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13238499
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Filing Dt:
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09/21/2011
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Publication #:
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Pub Dt:
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03/21/2013
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Title:
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GRAPHICAL MENU BUILDER FOR ENCODING APPLICATIONS IN AN IMAGE
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Patent #:
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Issue Dt:
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06/05/2018
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Application #:
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13243464
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Filing Dt:
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09/23/2011
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Publication #:
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Pub Dt:
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03/28/2013
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Title:
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Universal Connection Station
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Patent #:
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Issue Dt:
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04/01/2014
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Application #:
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13244099
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Filing Dt:
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09/23/2011
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Publication #:
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Pub Dt:
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01/19/2012
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Title:
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System and Method for Generating Forecasts and Analysis of Contact Center Behavior for Planning Purposes
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Patent #:
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Issue Dt:
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01/22/2013
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Application #:
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13245463
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Filing Dt:
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09/26/2011
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Publication #:
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Pub Dt:
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01/19/2012
| | | | |
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Title:
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SYSTEM AND METHOD FOR GENERATING FORECASTS AND ANALYSIS OF CONTACT CENTER BEHAVIOR FOR PLANNING PURPOSES
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Patent #:
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NONE
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Issue Dt:
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Application #:
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13269499
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Filing Dt:
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10/07/2011
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Publication #:
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Pub Dt:
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04/11/2013
| | | | |
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Title:
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Enterprise Interaction Management Methods and Apparatus
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Patent #:
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Issue Dt:
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09/09/2014
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Application #:
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13270749
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Filing Dt:
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10/11/2011
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Publication #:
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Pub Dt:
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04/11/2013
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Title:
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METHOD FOR INTERACTING WITH A GROUP OF INDIVIDUALS AS A SINGLE CONTACT
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Patent #:
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Issue Dt:
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07/11/2017
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Application #:
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13293575
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Filing Dt:
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11/10/2011
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Publication #:
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Pub Dt:
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05/16/2013
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Title:
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System for Interacting with a Web Visitor
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Patent #:
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Issue Dt:
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11/26/2013
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Application #:
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13346860
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Filing Dt:
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01/10/2012
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Publication #:
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Pub Dt:
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11/08/2012
| | | | |
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Title:
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Managing interactive communications campaigns with customer recovery
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Patent #:
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Issue Dt:
|
11/04/2014
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Application #:
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13356996
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Filing Dt:
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01/24/2012
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Publication #:
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Pub Dt:
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07/25/2013
| | | | |
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Title:
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SERVICE CONTROL POINT FUNTIONALITY IMPLEMENTED AT COMMUNICATION ENDPOINTS
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Patent #:
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NONE
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Issue Dt:
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Application #:
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13366820
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Filing Dt:
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02/06/2012
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Publication #:
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Pub Dt:
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08/08/2013
| | | | |
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Title:
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SYSTEM AND METHOD FOR MANUAL INITIATION OF COMMUNICATIONS TO MEMBERS OF A CONTACT LIST
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Patent #:
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Issue Dt:
|
08/04/2015
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Application #:
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13417970
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Filing Dt:
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03/12/2012
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Publication #:
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Pub Dt:
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09/13/2012
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Title:
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ANSWERING MACHINE DETECTION
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Patent #:
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Issue Dt:
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03/25/2014
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Application #:
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13432838
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Filing Dt:
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03/28/2012
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Publication #:
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Pub Dt:
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10/03/2013
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Title:
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SYSTEM AND METHOD FOR FINGERPRINTING DATASETS
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Patent #:
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Issue Dt:
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08/30/2016
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Application #:
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13446182
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Filing Dt:
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04/13/2012
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Publication #:
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Pub Dt:
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08/02/2012
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Title:
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System and Method for Recording and Monitoring Communications Using a Media Server
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Patent #:
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Issue Dt:
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11/04/2014
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Application #:
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13459820
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Filing Dt:
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04/30/2012
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Publication #:
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Pub Dt:
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10/31/2013
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Title:
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Method for Simulating Screen Sharing for Multiple Applications Running Concurrently on a Mobile Platform
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Patent #:
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Issue Dt:
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08/05/2014
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Application #:
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13461302
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Filing Dt:
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05/01/2012
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Publication #:
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Pub Dt:
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08/23/2012
| | | | |
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Title:
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SYSTEM AND METHODS FOR PREDICTING FUTURE AGENT READINESS FOR HANDLING AN INTERACTION IN A CALL CENTER
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Patent #:
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NONE
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Issue Dt:
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Application #:
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13472059
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Filing Dt:
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05/15/2012
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Publication #:
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Pub Dt:
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09/06/2012
| | | | |
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Title:
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System for Automatic Assignment of Agents in Inbound and Outbound Campaigns
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Patent #:
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Issue Dt:
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05/12/2015
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Application #:
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13480195
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Filing Dt:
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05/24/2012
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Publication #:
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Pub Dt:
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12/20/2012
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Title:
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SYSTEMS AND METHODS FOR MANAGING MULTI-TENANT CALLBACK SERVICES
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Patent #:
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Issue Dt:
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01/13/2015
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Application #:
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13489886
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Filing Dt:
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06/06/2012
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Publication #:
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Pub Dt:
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12/12/2013
| | | | |
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Title:
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Customer-Centric Network-Based Conferencing
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Patent #:
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Issue Dt:
|
08/27/2013
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Application #:
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13529547
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Filing Dt:
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06/21/2012
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Publication #:
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Pub Dt:
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10/18/2012
| | | | |
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Title:
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METHODS AND APPARATUS FOR RECOGNIZING AND ACTING UPON USER INTENTIONS EXPRESSED IN ON-LINE CONVERSATIONS AND SIMILAR ENVIRONMENTS
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Patent #:
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Issue Dt:
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05/06/2014
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Application #:
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13537681
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06/29/2012
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10/25/2012
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03/27/2018
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03/28/2013
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06/06/2017
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02/13/2014
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08/15/2012
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12/12/2013
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07/15/2014
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08/29/2012
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12/20/2012
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03/06/2014
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07/29/2014
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09/07/2012
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03/13/2014
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02/23/2016
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03/13/2014
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05/06/2014
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09/15/2012
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08/29/2013
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METHOD AND SYSTEM FOR MANAGING INTERACTIVE COMMUNICATIONS CAMPAIGN WITH REDUCED CUSTOMER-TO-AGENT CONNECTION LATENCY
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12/10/2013
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09/15/2012
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08/29/2013
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08/12/2014
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09/15/2012
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08/29/2013
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10/06/2015
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09/18/2012
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04/04/2013
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07/14/2015
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13625566
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09/24/2012
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Method for Assembling a Business Process and for Orchestrating the Process Based on Process Beneficiary Information
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06/16/2015
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13625814
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09/24/2012
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05/30/2013
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SYSTEM FOR ROUTING INTERACTIONS USING BIO-PERFORMANCE ATTRIBUTES OF PERSONS AS DYNAMIC INPUT
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01/01/2019
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13646642
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10/05/2012
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05/09/2013
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CUSTOMER-CONTROLLED RECORDING
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12/08/2015
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10/15/2012
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05/23/2013
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09/22/2015
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10/23/2012
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06/06/2013
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03/31/2015
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11/02/2012
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05/08/2014
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11/04/2014
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11/02/2012
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03/13/2014
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SYSTEM AND METHOD FOR MANAGING TRAFFIC BURSTS FOR A PLURALITY OF TENANTS
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09/22/2015
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11/02/2012
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03/13/2014
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SYSTEM AND METHOD FOR MANAGING TRAFFIC BURSTS ON A PER TENANT BASIS
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09/08/2015
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05/08/2014
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08/18/2015
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11/05/2012
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05/08/2014
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02/20/2018
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11/08/2012
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05/08/2014
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SCALABLE APPROACH TO AGENT-GROUP STATE MAINTENANCE IN A CONTACT CENTER
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09/05/2017
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11/08/2012
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05/08/2014
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SYSTEM AND METHOD OF DISTRIBUTED MAINTENANCE OF CONTACT CENTER STATE
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03/22/2016
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11/08/2012
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05/08/2014
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02/20/2018
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05/22/2014
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07/12/2016
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11/19/2012
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05/22/2014
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10/25/2016
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11/20/2012
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05/22/2014
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09/10/2019
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11/20/2012
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05/22/2014
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06/06/2017
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11/21/2012
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05/22/2014
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DYNAMIC RECOMMENDATION OF ROUTING RULES FOR CONTACT CENTER USE
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NONE
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13685666
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11/26/2012
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05/29/2014
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OUTBOUND DIALING PACE
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03/25/2014
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13686785
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11/27/2012
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LOCATION-BASED CALL INITIATION
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03/06/2018
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13689750
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11/29/2012
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05/29/2014
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07/01/2014
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13689753
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11/30/2012
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06/26/2014
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05/31/2016
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13705120
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12/04/2012
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06/27/2013
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SYSTEM FOR INDICATING PRIORITY LEVELS FOR TRANSACTION AND TASK ENGAGEMENT IN A CALL CENTER
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11/15/2016
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13708915
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12/07/2012
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06/12/2014
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03/29/2016
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13708921
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12/07/2012
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06/12/2014
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CROSS-CHANNEL CONVERSATIONS WITH CONTEXT AWARE TRANSITION BETWEEN CHANNELS
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11/18/2014
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13710499
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12/11/2012
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06/12/2014
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Identifying recycled telephone numbers
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11/01/2016
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13711463
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12/11/2012
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06/12/2014
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CONTACT CENTER SESSION PRESERVATION
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04/07/2015
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13711480
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12/11/2012
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06/12/2014
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CONTACT CENTER RECORDING SERVICE
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06/30/2015
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13715975
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12/14/2012
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METHODS AND APPARATUS FOR ENHANCING WIRELESS DATA NETWORK TELEPHONY, INCLUDING QUALITY OF SERVICE MONITORING AND CONTROL
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07/26/2016
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13717209
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12/17/2012
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06/19/2014
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Robust DTMF detection in an unreliable voice-over-IP (VoIP) environment
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11/04/2014
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13717689
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12/17/2012
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08/15/2013
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Title:
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COLLABORATION SYSTEM AND METHOD
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