Total properties:
817
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6
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9
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Patent #:
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NONE
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Issue Dt:
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Application #:
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14153049
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Filing Dt:
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01/12/2014
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Publication #:
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Pub Dt:
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07/16/2015
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Title:
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COMPUTING SUGGESTED ACTIONS IN CALLER AGENT PHONE CALLS BY USING REAL-TIME SPEECH ANALYTICS AND REAL-TIME DESKTOP ANALYTICS
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Patent #:
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Issue Dt:
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09/01/2015
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Application #:
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14160536
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Filing Dt:
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01/21/2014
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Publication #:
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Pub Dt:
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05/15/2014
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Title:
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SYSTEM FOR DETERMINING PRESENCE OF AND AUTHORIZING A QUORUM TO TRANSACT BUSINESS OVER A NETWORK
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Patent #:
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Issue Dt:
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10/04/2016
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Application #:
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14161602
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Filing Dt:
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01/22/2014
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Publication #:
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Pub Dt:
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01/15/2015
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Title:
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SYSTEM AND METHODS FOR INTEGRATING SHORT MESSAGE SERVICE MESSAGING WITH CONTACT CENTER APPLICATIONS
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Patent #:
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Issue Dt:
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07/07/2015
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Application #:
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14161643
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Filing Dt:
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01/22/2014
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Publication #:
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Pub Dt:
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07/24/2014
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Title:
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SYSTEM FOR FACILITATING LOOSELY CONFIGURED SERVICE WORKER GROUPS IN A DYNAMIC CALL CENTER ENVIRONMENT
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Patent #:
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Issue Dt:
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08/25/2015
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Application #:
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14161646
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Filing Dt:
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01/22/2014
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Publication #:
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Pub Dt:
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08/21/2014
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Title:
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SYSTEM AND METHODS FOR SELECTING A DIALING STRATEGY FOR PLACING AN OUTBOUND CALL
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Patent #:
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Issue Dt:
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04/03/2018
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Application #:
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14169211
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Filing Dt:
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01/31/2014
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Publication #:
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Pub Dt:
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05/29/2014
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Title:
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SYSTEM AND METHOD FOR FINGERPRINTING DATASETS
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Patent #:
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Issue Dt:
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06/13/2017
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Application #:
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14169218
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Filing Dt:
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01/31/2014
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Publication #:
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Pub Dt:
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07/10/2014
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Title:
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SYSTEM AND METHOD FOR FINGERPRINTING DATASETS
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Patent #:
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Issue Dt:
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09/05/2017
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Application #:
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14170535
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Filing Dt:
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01/31/2014
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Publication #:
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Pub Dt:
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08/28/2014
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Title:
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PORTABLE CONTINUITY OBJECT
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Patent #:
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Issue Dt:
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10/25/2016
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Application #:
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14170722
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Filing Dt:
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02/03/2014
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Title:
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MULTIMODAL INTERACTIVE VOICE RESPONSE SYSTEM
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Patent #:
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Issue Dt:
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08/16/2016
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Application #:
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14173775
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Filing Dt:
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02/05/2014
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Publication #:
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Pub Dt:
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06/05/2014
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Title:
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LOCATION-BASED CALL INITIATION
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Patent #:
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Issue Dt:
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04/28/2015
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Application #:
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14176212
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Filing Dt:
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02/10/2014
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Publication #:
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Pub Dt:
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08/07/2014
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Title:
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SYSTEM AND METHOD FOR GENERATING FORECASTS AND ANALYSIS OF CONTACT CENTER BEHAVIOR FOR PLANNING PURPOSES
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Patent #:
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Issue Dt:
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09/03/2019
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Application #:
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14188921
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Filing Dt:
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02/25/2014
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Publication #:
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Pub Dt:
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08/28/2014
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Title:
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SYSTEM AND METHOD FOR REMOTE MANAGEMENT AND DETECTION OF CLIENT COMPLICATIONS
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Patent #:
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Issue Dt:
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10/31/2017
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Application #:
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14192843
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Filing Dt:
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02/27/2014
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Publication #:
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Pub Dt:
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08/27/2015
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Title:
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TAG-BASED PERFORMANCE FRAMEWORK FOR CONTACT CENTER
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Patent #:
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Issue Dt:
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03/15/2016
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Application #:
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14193407
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Filing Dt:
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02/28/2014
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Publication #:
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Pub Dt:
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09/03/2015
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Title:
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APPLICATION BUILDER PLATFORM
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Patent #:
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NONE
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Issue Dt:
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Application #:
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14200331
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Filing Dt:
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03/07/2014
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Publication #:
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Pub Dt:
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09/11/2014
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Title:
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Methods for Generating Organization Synergy Values
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Patent #:
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NONE
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Issue Dt:
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Application #:
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14201648
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Filing Dt:
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03/07/2014
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Publication #:
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Pub Dt:
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09/10/2015
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Title:
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CONVERSATION ASSISTANT
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Patent #:
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NONE
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Issue Dt:
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Application #:
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14201738
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Filing Dt:
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03/07/2014
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Publication #:
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Pub Dt:
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09/10/2015
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Title:
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VENDOR RELATIONSHIP MANAGEMENT FOR CONTACT CENTERS
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Patent #:
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Issue Dt:
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12/19/2017
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Application #:
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14209790
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Filing Dt:
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03/13/2014
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Publication #:
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Pub Dt:
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09/18/2014
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Title:
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LOG FILE MANAGEMENT TOOL
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Patent #:
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Issue Dt:
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03/07/2017
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Application #:
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14221121
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Filing Dt:
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03/20/2014
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Publication #:
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Pub Dt:
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09/24/2015
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Title:
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LOCAL SURVIVABILITY IN A DISTRIBUTED CONTACT CENTER ENVIRONMENT
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Patent #:
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Issue Dt:
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09/26/2017
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Application #:
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14221202
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Filing Dt:
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03/20/2014
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Publication #:
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Pub Dt:
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09/24/2015
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Title:
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RESOURCE SHARING IN A PEER-TO-PEER NETWORK OF CONTACT CENTER NODES
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Patent #:
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Issue Dt:
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06/19/2018
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Application #:
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14221387
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Filing Dt:
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03/21/2014
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Publication #:
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Pub Dt:
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09/04/2014
| | | | |
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Title:
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DYNAMIC SPEECH RESOURCE ALLOCATION
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Patent #:
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Issue Dt:
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05/21/2019
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Application #:
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14224409
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Filing Dt:
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03/25/2014
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Publication #:
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Pub Dt:
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10/01/2015
| | | | |
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Title:
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SYSTEM AND METHOD FOR PREDICTING CONTACT CENTER BEHAVIOR
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Patent #:
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Issue Dt:
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11/24/2015
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Application #:
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14225494
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Filing Dt:
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03/26/2014
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Publication #:
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Pub Dt:
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10/01/2015
| | | | |
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Title:
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Rules-based compliance system
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Patent #:
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Issue Dt:
|
02/21/2017
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Application #:
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14226799
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Filing Dt:
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03/26/2014
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Publication #:
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Pub Dt:
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10/02/2014
| | | | |
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Title:
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LOW LATENCY DISTRIBUTED AGGREGATION FOR CONTACT CENTER AGENT-GROUPS ON SLIDING INTERVAL
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Patent #:
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Issue Dt:
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08/22/2017
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Application #:
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14230586
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Filing Dt:
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03/31/2014
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Publication #:
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Pub Dt:
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10/01/2015
| | | | |
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Title:
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RECORDING USER COMMUNICATIONS
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Patent #:
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Issue Dt:
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11/10/2015
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Application #:
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14230792
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Filing Dt:
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03/31/2014
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Publication #:
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Pub Dt:
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10/01/2015
| | | | |
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Title:
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RECORDING USER COMMUNICATIONS
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Patent #:
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NONE
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Issue Dt:
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Application #:
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14266805
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Filing Dt:
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04/30/2014
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Publication #:
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Pub Dt:
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08/28/2014
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Title:
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SYSTEM AND METHODS FOR MATCHING ELECTRONIC PROPOSALS TO ELECTRONIC REQUESTS
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Patent #:
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Issue Dt:
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04/05/2016
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Application #:
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14269327
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Filing Dt:
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05/05/2014
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Publication #:
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Pub Dt:
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02/05/2015
| | | | |
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Title:
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Managing interactive communications campaigns with reduced customer-to-agent connection latency
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Patent #:
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Issue Dt:
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05/09/2017
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Application #:
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14270342
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Filing Dt:
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05/05/2014
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Publication #:
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Pub Dt:
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09/18/2014
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Title:
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BACK OFFICE SERVICES OF AN INTELLIGENT AUTOMATED AGENT FOR A CONTACT CENTER
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Patent #:
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Issue Dt:
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08/08/2017
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Application #:
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14279287
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Filing Dt:
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05/15/2014
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Publication #:
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Pub Dt:
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09/04/2014
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Title:
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TELECOMMUNICATION SYSTEM FOR AUTOMATICALLY LOCATING BY NETWORK CONNECTION AND SELECTIVELY DELIVERING CALLS TO MOBILE CLIENT DEVICES
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Patent #:
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Issue Dt:
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09/01/2015
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Application #:
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14280541
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Filing Dt:
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05/16/2014
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Publication #:
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Pub Dt:
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09/11/2014
| | | | |
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Title:
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CUSTOMER-ENABLED EVALUATION AND CONTROL OF COMMUNICATION CENTER AGENT CONTACT
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Patent #:
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|
Issue Dt:
|
10/16/2018
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Application #:
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14288359
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Filing Dt:
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05/27/2014
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Publication #:
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Pub Dt:
|
12/03/2015
| | | | |
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Title:
|
SYSTEM FOR MANAGING COMMUNICATIONS ACTIVATED BY A TRIGGER EVENT
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|
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Patent #:
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|
Issue Dt:
|
07/03/2018
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Application #:
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14288745
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Filing Dt:
|
05/28/2014
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|
Publication #:
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Pub Dt:
|
12/03/2015
| | | | |
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Title:
|
METHOD FOR FORMING THE EXCITATION SIGNAL FOR A GLOTTAL PULSE MODEL BASED PARAMETRIC SPEECH SYNTHESIS SYSTEM
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|
|
|
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Patent #:
|
|
Issue Dt:
|
07/31/2018
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Application #:
|
14289612
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Filing Dt:
|
05/28/2014
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|
Publication #:
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Pub Dt:
|
12/03/2015
| | | | |
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Title:
|
CONNECTING TRANSACTION ENTITIES TO ONE ANOTHER SECURELY AND PRIVATELY, WITH INTERACTION RECORDING
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|
|
|
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Patent #:
|
|
Issue Dt:
|
08/28/2018
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Application #:
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14290446
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Filing Dt:
|
05/29/2014
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|
Publication #:
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Pub Dt:
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12/03/2015
| | | | |
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Title:
|
CUSTOM GRAMMARS BUILDER PLATFORM
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|
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Patent #:
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Issue Dt:
|
04/25/2017
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Application #:
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14291869
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Filing Dt:
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05/30/2014
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Publication #:
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Pub Dt:
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12/03/2015
| | | | |
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Title:
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SYSTEM AND METHOD FOR APPLICATION INACTIVITY CONTROL
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Patent #:
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Issue Dt:
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08/21/2018
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Application #:
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14291879
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Filing Dt:
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05/30/2014
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Publication #:
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Pub Dt:
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12/03/2015
| | | | |
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Title:
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SYSTEM AND METHOD FOR SINGLE LOGOUT OF APPLICATIONS
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Patent #:
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Issue Dt:
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11/27/2018
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Application #:
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14292780
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Filing Dt:
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05/30/2014
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Publication #:
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Pub Dt:
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12/03/2015
| | | | |
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Title:
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CONTEXT-SENSITIVE INFORMATION RETRIEVAL
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|
|
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Patent #:
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|
Issue Dt:
|
11/28/2017
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Application #:
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14304585
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Filing Dt:
|
06/13/2014
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|
Publication #:
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Pub Dt:
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12/17/2015
| | | | |
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Title:
|
SYSTEM AND METHOD FOR TRANSFEREE CONTROLLED PROTOCOL TRANSFERS
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|
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Patent #:
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|
Issue Dt:
|
01/24/2017
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Application #:
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14308668
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Filing Dt:
|
06/18/2014
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Publication #:
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Pub Dt:
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10/09/2014
| | | | |
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Title:
|
SYSTEM AND METHODS FOR SCHEDULING AND OPTIMIZING INBOUND CALL FLOW TO A CALL CENTER
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|
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Patent #:
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|
Issue Dt:
|
04/11/2017
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Application #:
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14313981
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Filing Dt:
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06/24/2014
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Publication #:
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Pub Dt:
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10/16/2014
| | | | |
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Title:
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METHODS AND APPARATUS FOR INSERTING CONTENT INTO CONVERSATIONS IN ON-LINE AND DIGITAL ENVIRONMENTS
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|
|
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Patent #:
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|
Issue Dt:
|
08/25/2015
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Application #:
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14316773
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Filing Dt:
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06/26/2014
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|
Publication #:
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|
Pub Dt:
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10/16/2014
| | | | |
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Title:
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DISTRIBUTED HARDWARE/SOFTWARE SYSTEM FOR MANAGING AGENT STATUS IN A COMMUNICATION CENTER
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Patent #:
|
|
Issue Dt:
|
10/30/2018
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Application #:
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14320237
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Filing Dt:
|
06/30/2014
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|
Publication #:
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Pub Dt:
|
12/31/2015
| | | | |
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Title:
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ENHANCING WORK FORCE MANAGEMENT WITH SPEECH ANALYTICS
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|
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Patent #:
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NONE
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Issue Dt:
|
|
Application #:
|
14320502
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Filing Dt:
|
06/30/2014
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|
Publication #:
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Pub Dt:
|
12/31/2015
| | | | |
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Title:
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SYSTEM AND METHOD FOR RECORDING AGENT INTERACTIONS
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|
|
|
|
Patent #:
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NONE
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Issue Dt:
|
|
Application #:
|
14320528
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Filing Dt:
|
06/30/2014
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|
Publication #:
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|
Pub Dt:
|
12/31/2015
| | | | |
|
Title:
|
SYSTEM AND METHOD FOR RECORDING AGENT INTERACTIONS
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|
|
|
|
Patent #:
|
|
Issue Dt:
|
12/12/2017
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Application #:
|
14327476
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Filing Dt:
|
07/09/2014
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|
Publication #:
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|
Pub Dt:
|
01/14/2016
| | | | |
|
Title:
|
SYSTEM AND METHOD FOR SEMANTICALLY EXPLORING CONCEPTS
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|
|
|
|
Patent #:
|
|
Issue Dt:
|
10/13/2015
|
Application #:
|
14328685
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Filing Dt:
|
07/10/2014
|
|
Publication #:
|
|
Pub Dt:
|
10/30/2014
| | | | |
|
Title:
|
SYSTEM AND METHOD FOR CALL AND DATA MATCHING IN A CONTACT CENTER
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|
|
|
|
Patent #:
|
|
Issue Dt:
|
12/20/2016
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Application #:
|
14338333
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Filing Dt:
|
07/22/2014
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|
Publication #:
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Pub Dt:
|
12/18/2014
| | | | |
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Title:
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SYSTEM AND METHOD FOR CONTROLLING LIFESPAN OF INTERACTION REQUESTS
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|
|
|
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Patent #:
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|
Issue Dt:
|
02/19/2019
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Application #:
|
14340481
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Filing Dt:
|
07/24/2014
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|
Publication #:
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|
Pub Dt:
|
11/13/2014
| | | | |
|
Title:
|
METHOD FOR CONVERGING TELEPHONE NUMBER AND IP ADDRESS
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|
|
|
|
Patent #:
|
|
Issue Dt:
|
12/06/2016
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Application #:
|
14340526
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Filing Dt:
|
07/24/2014
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|
Publication #:
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Pub Dt:
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01/28/2016
| | | | |
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Title:
|
MEDIA CHANNEL MANAGEMENT APPARATUS FOR NETWORK COMMUNICATIONS SESSIONS
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|
|
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Patent #:
|
|
Issue Dt:
|
01/31/2017
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Application #:
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14341572
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Filing Dt:
|
07/25/2014
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|
Publication #:
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Pub Dt:
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11/13/2014
| | | | |
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Title:
|
VOICE RESPONSE PROCESSING
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Patent #:
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Issue Dt:
|
10/27/2015
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Application #:
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14444907
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Filing Dt:
|
07/28/2014
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|
Publication #:
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Pub Dt:
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01/22/2015
| | | | |
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Title:
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METHOD OF DISTRIBUTED AGGREGATION IN A CALL CENTER
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Patent #:
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NONE
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Issue Dt:
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|
Application #:
|
14445629
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Filing Dt:
|
07/29/2014
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|
Publication #:
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Pub Dt:
|
02/04/2016
| | | | |
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Title:
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System and Method for Addressing Communication Issues for Contact Center Service Quality
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|
|
|
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Patent #:
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NONE
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Issue Dt:
|
|
Application #:
|
14445646
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Filing Dt:
|
07/29/2014
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|
Publication #:
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Pub Dt:
|
02/04/2016
| | | | |
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Title:
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System and Method for Addressing Hard-To-Understand for Contact Center Service Quality
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|
|
|
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Patent #:
|
|
Issue Dt:
|
08/01/2017
|
Application #:
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14447537
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Filing Dt:
|
07/30/2014
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|
Publication #:
|
|
Pub Dt:
|
11/20/2014
| | | | |
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Title:
|
METHOD FOR SELECTING INTERACTIVE VOICE RESPONSE MODES USING HUMAN VOICE DETECTION ANALYSIS
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Patent #:
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Issue Dt:
|
06/21/2016
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Application #:
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14447548
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Filing Dt:
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07/30/2014
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Publication #:
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Pub Dt:
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11/20/2014
| | | | |
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Title:
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SYSTEM AND METHODS FOR PREDICTING FUTURE AGENT READINESS FOR HANDLING AN INTERACTION IN A CALL CENTER
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Patent #:
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Issue Dt:
|
05/31/2016
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Application #:
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14447593
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Filing Dt:
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07/30/2014
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Publication #:
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Pub Dt:
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11/20/2014
| | | | |
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Title:
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DIALED STRING MATCHING AND CALL COST MINIMIZATION IN DIAL PLAN
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Patent #:
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Issue Dt:
|
04/10/2018
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Application #:
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14447598
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Filing Dt:
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07/30/2014
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Publication #:
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Pub Dt:
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11/20/2014
| | | | |
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Title:
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SYSTEM AND METHODS FOR TRACKING UNRESOLVED CUSTOMER INVOLVEMENT WITH A SERVICE ORGANIZATION AND AUTOMATICALLY FORMULATING A DYNAMIC SERVICE SOLUTION
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Patent #:
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Issue Dt:
|
10/30/2018
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Application #:
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14447918
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Filing Dt:
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07/31/2014
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Publication #:
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Pub Dt:
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11/20/2014
| | | | |
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Title:
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Managing interactive communications campaigns
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Patent #:
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|
Issue Dt:
|
07/18/2017
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Application #:
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14448365
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Filing Dt:
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07/31/2014
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Publication #:
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Pub Dt:
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02/04/2016
| | | | |
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Title:
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SOCIAL MEDIA FEEDBACK FOR ROUTING USER COMMUNICATIONS
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Patent #:
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Issue Dt:
|
02/14/2017
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Application #:
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14448376
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Filing Dt:
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07/31/2014
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Publication #:
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Pub Dt:
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02/04/2016
| | | | |
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Title:
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SYSTEM AND METHOD FOR SCALABLE INTERACTION PRIORITIZATION
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Patent #:
|
|
Issue Dt:
|
10/16/2018
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Application #:
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14448759
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Filing Dt:
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07/31/2014
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Publication #:
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Pub Dt:
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02/04/2016
| | | | |
|
Title:
|
CONTACT CENTER APPLICATION CREATING USING REUSABLE PROGRAM MODULES
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Patent #:
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NONE
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Issue Dt:
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Application #:
|
14448875
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Filing Dt:
|
07/31/2014
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Publication #:
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Pub Dt:
|
02/04/2016
| | | | |
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Title:
|
SYSTEM AND METHOD FOR MANAGING CUSTOMER FEEDBACK
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|
|
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Patent #:
|
|
Issue Dt:
|
06/04/2019
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Application #:
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14448888
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Filing Dt:
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07/31/2014
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Publication #:
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Pub Dt:
|
02/04/2016
| | | | |
|
Title:
|
SYSTEM AND METHOD FOR MANAGING CUSTOMER FEEDBACK
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|
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Patent #:
|
|
Issue Dt:
|
01/09/2018
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Application #:
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14449018
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Filing Dt:
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07/31/2014
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Publication #:
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Pub Dt:
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12/03/2015
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Title:
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CONTROLLED QUESTION AND ANSWER KNOWLEDGE SYSTEM MANAGEMENT CONFIRMING CUSTOMER DOES NOT WANT TO TERMINATE/CANCEL SERVICE/RELATIONSHIP
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Patent #:
|
NONE
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Issue Dt:
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Application #:
|
14449025
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Filing Dt:
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07/31/2014
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Publication #:
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Pub Dt:
|
03/05/2015
| | | | |
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Title:
|
DYNAMIC HEALTH DATA TASK-BASED TRANSITION OF CARE
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Patent #:
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|
Issue Dt:
|
09/12/2017
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Application #:
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14449129
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Filing Dt:
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07/31/2014
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Publication #:
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Pub Dt:
|
11/20/2014
| | | | |
|
Title:
|
METHOD FOR INTERACTING WITH A GROUP OF INDIVIDUALS AS A SINGLE CONTACT
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|
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|
Patent #:
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|
Issue Dt:
|
10/03/2017
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Application #:
|
14450190
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Filing Dt:
|
08/01/2014
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|
Publication #:
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Pub Dt:
|
02/04/2016
| | | | |
|
Title:
|
SYSTEM AND METHOD FOR CASE-BASED ROUTING FOR A CONTACT
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Patent #:
|
|
Issue Dt:
|
05/24/2016
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Application #:
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14450194
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Filing Dt:
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08/01/2014
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Publication #:
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Pub Dt:
|
02/04/2016
| | | | |
|
Title:
|
SYSTEM AND METHOD FOR ANTICIPATORY DYNAMIC CUSTOMER SEGMENTATION FOR A CONTACT CENTER
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Patent #:
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|
Issue Dt:
|
12/19/2017
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Application #:
|
14450195
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Filing Dt:
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08/01/2014
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Publication #:
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Pub Dt:
|
02/04/2016
| | | | |
|
Title:
|
ADAPTABLE BUSINESS OBJECTIVE ROUTING FOR A CONTACT CENTER
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Patent #:
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|
Issue Dt:
|
07/09/2019
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Application #:
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14451310
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Filing Dt:
|
08/04/2014
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Publication #:
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Pub Dt:
|
12/03/2015
| | | | |
|
Title:
|
MULTI-TENANT BASED ANALYTICS FOR CONTACT CENTERS
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Patent #:
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|
Issue Dt:
|
11/06/2018
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Application #:
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14451322
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Filing Dt:
|
08/04/2014
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Publication #:
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Pub Dt:
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12/03/2015
| | | | |
|
Title:
|
SYSTEM AND METHOD FOR PROVIDING DYNAMIC RECOMMENDATIONS BASED ON INTERACTIONS IN RETAIL STORES
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Patent #:
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Issue Dt:
|
10/16/2018
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Application #:
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14451338
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Filing Dt:
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08/04/2014
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Publication #:
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Pub Dt:
|
12/03/2015
| | | | |
|
Title:
|
SYSTEM AND METHOD FOR BRIDGING ONLINE CUSTOMER EXPERIENCE
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Patent #:
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Issue Dt:
|
04/03/2018
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Application #:
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14451453
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Filing Dt:
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08/05/2014
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Publication #:
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Pub Dt:
|
02/05/2015
| | | | |
|
Title:
|
METHODS FOR THE ENCODING OF PARTICIPANTS IN A CONFERENCE
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Patent #:
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Issue Dt:
|
10/11/2016
|
Application #:
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14453113
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Filing Dt:
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08/06/2014
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Publication #:
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Pub Dt:
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11/27/2014
| | | | |
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Title:
|
MULTI-CHANNEL DELIVERY PLATFORM
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Patent #:
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Issue Dt:
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05/16/2017
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Application #:
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14470898
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Filing Dt:
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08/27/2014
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Publication #:
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Pub Dt:
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03/03/2016
| | | | |
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Title:
|
CUSTOMER CONTROLLED INTERACTION MANAGEMENT
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|
Patent #:
|
NONE
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Issue Dt:
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|
Application #:
|
14470913
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Filing Dt:
|
08/27/2014
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Publication #:
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Pub Dt:
|
03/03/2016
| | | | |
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Title:
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SOCIAL MEDIA INTEGRATED AGENT ROUTING
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Patent #:
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Issue Dt:
|
12/26/2017
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Application #:
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14477779
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Filing Dt:
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09/04/2014
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Publication #:
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Pub Dt:
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12/25/2014
| | | | |
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Title:
|
SERVICE CONTROL POINT FUNCTIONALITY IMPLEMENTED AT COMMUNICATION ENDPOINTS
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Patent #:
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Issue Dt:
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12/26/2017
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Application #:
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14477792
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Filing Dt:
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09/04/2014
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Publication #:
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Pub Dt:
|
12/25/2014
| | | | |
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Title:
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SYSTEM AND METHODS FOR IMPROVING INTERACTION ROUTING PERFORMANCE
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Patent #:
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Issue Dt:
|
11/24/2015
|
Application #:
|
14477799
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Filing Dt:
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09/04/2014
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Publication #:
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Pub Dt:
|
12/25/2014
| | | | |
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Title:
|
FEDERATED UPTAKE THROTTLING
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Patent #:
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|
Issue Dt:
|
06/21/2016
|
Application #:
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14477821
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Filing Dt:
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09/04/2014
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Publication #:
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Pub Dt:
|
12/18/2014
| | | | |
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Title:
|
COLLABORATION SYSTEM AND METHOD
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Patent #:
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Issue Dt:
|
12/08/2015
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Application #:
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14477824
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Filing Dt:
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09/04/2014
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Publication #:
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Pub Dt:
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03/05/2015
| | | | |
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Title:
|
SYSTEM AND METHOD FOR WEB-BASED REAL TIME COMMUNICATION WITH OPTIMIZED TRANSCODING
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Patent #:
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Issue Dt:
|
02/26/2019
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Application #:
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14477832
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Filing Dt:
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09/04/2014
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Publication #:
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Pub Dt:
|
12/25/2014
| | | | |
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Title:
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Method and Apparatus for Extended Management of State and Interaction of a Remote Knowledge Worker from a Contact Center
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Patent #:
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Issue Dt:
|
03/22/2016
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Application #:
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14479164
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Filing Dt:
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09/05/2014
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Publication #:
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Pub Dt:
|
07/02/2015
| | | | |
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Title:
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SYSTEM AND METHOD FOR HANDLING CALL RECORDING FAILURES FOR A CONTACT CENTER
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Patent #:
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Issue Dt:
|
08/23/2016
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Application #:
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14479197
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Filing Dt:
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09/05/2014
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Publication #:
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Pub Dt:
|
12/25/2014
| | | | |
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Title:
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METHOD FOR SIMULATING SCREEN SHARING FOR MULTIPLE APPLICATIONS RUNNING CONCURRENTLY ON A MOBILE PLATFORM
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Patent #:
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Issue Dt:
|
11/10/2015
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Application #:
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14479201
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Filing Dt:
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09/05/2014
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Publication #:
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Pub Dt:
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12/25/2014
| | | | |
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Title:
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DISTRIBUTED EVENT DELIVERY
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Patent #:
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Issue Dt:
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07/19/2016
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Application #:
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14479244
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Filing Dt:
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09/05/2014
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Publication #:
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Pub Dt:
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12/25/2014
| | | | |
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Title:
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SYSTEM AND METHOD FOR MANAGING TRAFFIC BURSTS FOR A PLURALITY OF TENANTS
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Patent #:
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Issue Dt:
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11/24/2015
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Application #:
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14479258
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Filing Dt:
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09/05/2014
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Publication #:
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Pub Dt:
|
12/25/2014
| | | | |
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Title:
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METHOD FOR AUTOMATED HANDLING OF OUTBOUND CONTACTS REQUIRING ASSURED CONNECTION TO A LIVE AGENT
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Patent #:
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Issue Dt:
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02/27/2018
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Application #:
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14494503
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Filing Dt:
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09/23/2014
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Publication #:
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Pub Dt:
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03/24/2016
| | | | |
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Title:
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Method and System for Prediction of Contact Allocation, Staff Time Distribution, and Service Performance Metrics in a Multi-Skilled Contact Center Operation Environment
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Patent #:
|
NONE
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Issue Dt:
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|
Application #:
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14503258
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Filing Dt:
|
09/30/2014
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Publication #:
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Pub Dt:
|
03/31/2016
| | | | |
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Title:
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PATTERN-CONTROLLED AUTOMATED MESSAGING SYSTEM
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Patent #:
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Issue Dt:
|
11/08/2016
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Application #:
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14515607
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Filing Dt:
|
10/16/2014
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Publication #:
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Pub Dt:
|
04/16/2015
| | | | |
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Title:
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System and Method for Learning Alternate Pronunciations for Speech Recognition
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Patent #:
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Issue Dt:
|
10/29/2019
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Application #:
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14515865
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Filing Dt:
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10/16/2014
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Publication #:
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Pub Dt:
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03/24/2016
| | | | |
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Title:
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Method and System for Creating Contact Center Models
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Patent #:
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Issue Dt:
|
10/20/2015
|
Application #:
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14542696
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Filing Dt:
|
11/17/2014
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Publication #:
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Pub Dt:
|
03/12/2015
| | | | |
|
Title:
|
Identifying recycled telephone numbers
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|
|
|
|
Patent #:
|
NONE
|
Issue Dt:
|
|
Application #:
|
14561205
|
Filing Dt:
|
12/04/2014
|
|
Publication #:
|
|
Pub Dt:
|
05/21/2015
| | | | |
|
Title:
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METHODS AND APPARATUS FOR ENHANCING WIRELESS DATA NETWORK TELEPHONY, INCLUDING QUALITY OF SERVICE MONITORING AND CONTROL
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Patent #:
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Issue Dt:
|
02/21/2017
|
Application #:
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14564001
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Filing Dt:
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12/08/2014
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Publication #:
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Pub Dt:
|
04/02/2015
| | | | |
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Title:
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METHOD AND SYSTEM FOR PROPAGATING STATISTICS BETWEEN FEDERATED CONTACT CENTER SITES FOR USE IN EVENT DISTRIBUTION
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Patent #:
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|
Issue Dt:
|
07/05/2016
|
Application #:
|
14565297
|
Filing Dt:
|
12/09/2014
|
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Title:
|
IN-BAND SIGNALING FOR ROUTING
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|
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|
Patent #:
|
|
Issue Dt:
|
12/20/2016
|
Application #:
|
14565309
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Filing Dt:
|
12/09/2014
|
|
Title:
|
IN-BAND SIGNALING FOR ROUTING
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|
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|
Patent #:
|
|
Issue Dt:
|
04/02/2019
|
Application #:
|
14565684
|
Filing Dt:
|
12/10/2014
|
|
Publication #:
|
|
Pub Dt:
|
04/02/2015
| | | | |
|
Title:
|
CUSTOMER-CENTRIC NETWORK-BASED CONFERENCING
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Patent #:
|
|
Issue Dt:
|
01/16/2018
|
Application #:
|
14566599
|
Filing Dt:
|
12/10/2014
|
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Title:
|
INTEGRATING SIP CONTROL MESSAGING INTO EXISTING COMMUNICATION CENTER ROUTING INFRASTRUCTURE
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Patent #:
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|
Issue Dt:
|
03/06/2018
|
Application #:
|
14566609
|
Filing Dt:
|
12/10/2014
|
|
Title:
|
CALL TRANSFER USING SESSION INITIATION PROTOCOL (SIP)
|
|
