Total properties:
817
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7
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Patent #:
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Issue Dt:
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08/29/2017
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Application #:
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14566612
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Filing Dt:
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12/10/2014
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Title:
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IMPLEMENTATION OF CALL-CENTER OUTBOUND DIALING CAPABILITY AT A TELEPHONY NETWORK LEVEL
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Patent #:
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Issue Dt:
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01/17/2017
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Application #:
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14566680
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Filing Dt:
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12/10/2014
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Publication #:
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Pub Dt:
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04/02/2015
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Title:
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PROXY MEDIA SERVICE FOR DIGITAL TELEPHONY
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Patent #:
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Issue Dt:
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12/05/2017
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Application #:
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14569586
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Filing Dt:
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12/12/2014
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Title:
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METHOD AND APPARATUS FOR INTELLIGENT ROUTING OF INSTANT MESSAGING PRESENCE PROTOCOL (IMPP) EVENTS AMONG A GROUP OF CUSTOMER SERVICE REPRESENTATIVES
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Patent #:
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Issue Dt:
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10/04/2016
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Application #:
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14569587
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Filing Dt:
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12/12/2014
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Title:
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METHOD AND APPARATUS FOR INTELLIGENT ROUTING OF INSTANT MESSAGING PRESENCE PROTOCOL (IMPP) EVENTS AMONG A GROUP OF CUSTOMER SERVICE REPRESENTATIVES
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Patent #:
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Issue Dt:
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04/03/2018
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Application #:
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14569598
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Filing Dt:
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12/12/2014
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Title:
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METHOD AND APPARATUS FOR OPTIMIZING RESPONSE TIME TO EVENTS IN QUEUE
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Patent #:
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Issue Dt:
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06/27/2017
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Application #:
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14571206
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Filing Dt:
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12/15/2014
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Title:
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METHOD AND APPARATUS FOR DATA-LINKING A MOBILE KNOWLEDGE WORKER TO HOME COMMUNICATION-CENTER INFRASTRUCTURE
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Patent #:
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Issue Dt:
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05/02/2017
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Application #:
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14571207
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Filing Dt:
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12/15/2014
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Title:
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METHOD AND APPARATUS FOR EXTENDED MANAGEMENT OF STATE AND INTERACTION OF A REMOTE KNOWLEDGE WORKER FROM A CONTACT CENTER
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Patent #:
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Issue Dt:
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06/13/2017
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Application #:
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14571216
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Filing Dt:
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12/15/2014
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Title:
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METHOD AND APPARATUS FOR DATA-LINKING A MOBILE KNOWLEDGE WORKER TO HOME COMMUNICATION-CENTER INFRASTRUCTURE
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Patent #:
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NONE
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Issue Dt:
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Application #:
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14574377
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Filing Dt:
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12/17/2014
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Publication #:
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Pub Dt:
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04/16/2015
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Title:
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FEDERATED ACCESS
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Patent #:
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Issue Dt:
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10/18/2016
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Application #:
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14574934
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Filing Dt:
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12/18/2014
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Title:
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Method and system for providing adaptive and proactive interaction management for multiple types of business interactions occurring in a multimedia communications environment
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Patent #:
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Issue Dt:
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03/29/2016
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Application #:
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14575119
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Filing Dt:
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12/18/2014
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Title:
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METHOD AND SYSTEM FOR ENABLING AUTOMATED AND REAL-TIME DISCOVERY OF SKILLS AVAILABLE TO AGENTS AND SYSTEMS IN A MULTIMEDIA COMMUNICATIONS NETWORK
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Patent #:
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NONE
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Issue Dt:
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Application #:
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14577789
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Filing Dt:
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12/19/2014
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Publication #:
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Pub Dt:
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06/23/2016
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Title:
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SYSTEM AND METHOD FOR IMPRESSION PURCHASE BASED ON SKILLED AGENT
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Patent #:
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Issue Dt:
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11/08/2016
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Application #:
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14577879
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Filing Dt:
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12/19/2014
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Publication #:
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Pub Dt:
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06/23/2016
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Title:
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SYSTEM AND METHOD FOR MARKETING ATTRIBUTION IN AN ENTERPRISE
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Patent #:
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Issue Dt:
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08/22/2017
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Application #:
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14578133
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Filing Dt:
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12/19/2014
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Title:
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METHOD AND APPARATUS FOR EXTENDED MANAGEMENT OF STATE AND INTERACTION OF A REMOTE KNOWLEDGE WORKER FROM A CONTACT CENTER
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Patent #:
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Issue Dt:
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09/05/2017
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Application #:
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14578145
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Filing Dt:
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12/19/2014
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Title:
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METHOD AND APPARATUS FOR EXTENDED MANAGEMENT OF STATE AND INTERACTION OF A REMOTE KNOWLEDGE WORKER FROM A CONTACT CENTER
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Patent #:
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Issue Dt:
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09/20/2016
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Application #:
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14578149
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Filing Dt:
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12/19/2014
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Title:
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METHOD AND APPARATUS ENABLING VOICE-BASED MANAGEMENT OF STATE AND INTERACTION OF A REMOTE KNOWLEDGE WORKER IN A CONTACT CENTER ENVIRONMENT
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Patent #:
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Issue Dt:
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11/29/2016
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Application #:
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14580547
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Filing Dt:
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12/23/2014
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Publication #:
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Pub Dt:
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06/23/2016
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Title:
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SYSTEM AND METHOD FOR LANGUAGE SPECIFIC ROUTING
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Patent #:
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Issue Dt:
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04/26/2016
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Application #:
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14582164
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Filing Dt:
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12/23/2014
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Publication #:
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Pub Dt:
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04/30/2015
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Title:
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SYSTEM AND METHOD FOR MONITORING HEALTH OF DEPLOYMENT STATES FOR A CONTACT CENTER
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Patent #:
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Issue Dt:
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08/28/2018
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Application #:
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14586730
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Filing Dt:
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12/30/2014
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Publication #:
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Pub Dt:
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06/30/2016
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Title:
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SYSTEM AND METHOD FOR INTERACTIVE MULTI-RESOLUTION TOPIC DETECTION AND TRACKING
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Patent #:
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Issue Dt:
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02/14/2017
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Application #:
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14587249
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Filing Dt:
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12/31/2014
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Publication #:
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Pub Dt:
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06/30/2016
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Title:
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CALL CENTER BUILDER PLATFORM
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Patent #:
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NONE
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Issue Dt:
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Application #:
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14588331
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Filing Dt:
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12/31/2014
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Publication #:
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Pub Dt:
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06/30/2016
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Title:
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Learning Based on Simulations of Interactions of a Customer Contact Center
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Patent #:
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NONE
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Issue Dt:
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Application #:
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14588340
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Filing Dt:
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12/31/2014
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Publication #:
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Pub Dt:
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04/23/2015
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Title:
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SYSTEM AND METHODS FOR LOCATING AND ACQUISITIONING A SERVICE CONNECTION VIA REQUEST BROADCASTING OVER A DATA PACKET NETWORK
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Patent #:
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Issue Dt:
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06/05/2018
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Application #:
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14588403
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Filing Dt:
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12/31/2014
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Publication #:
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Pub Dt:
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06/30/2016
| | | | |
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Title:
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SYSTEM AND METHOD FOR MANAGING CUSTOMER INTERACTIONS FOR CONTACT CENTER BASED ON AGENT PROXIMITY
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Patent #:
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Issue Dt:
|
06/26/2018
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Application #:
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14588407
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Filing Dt:
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12/31/2014
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Publication #:
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Pub Dt:
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06/30/2016
| | | | |
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Title:
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SYSTEM AND METHOD FOR MANAGING CUSTOMER INTERACTIONS
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|
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Patent #:
|
|
Issue Dt:
|
04/18/2017
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Application #:
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14591890
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Filing Dt:
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01/07/2015
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Publication #:
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Pub Dt:
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04/30/2015
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Title:
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TRUST-INTERACTIVE COMMUNICATION APPLICATIONS
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Patent #:
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Issue Dt:
|
03/06/2018
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Application #:
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14596628
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Filing Dt:
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01/14/2015
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Publication #:
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Pub Dt:
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07/16/2015
| | | | |
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Title:
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SYSTEM AND METHOD FOR SYNTHESIS OF SPEECH FROM PROVIDED TEXT
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Patent #:
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Issue Dt:
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05/24/2016
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Application #:
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14599930
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Filing Dt:
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01/19/2015
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Publication #:
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Pub Dt:
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07/16/2015
| | | | |
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Title:
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Method For Routing Transactions Between Internal And External Partners In A Communication Center
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Patent #:
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Issue Dt:
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04/11/2017
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Application #:
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14606659
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Filing Dt:
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01/27/2015
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Publication #:
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Pub Dt:
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05/21/2015
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Title:
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Preloading Contextual Information for Applications Using a Conversation Assistant
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|
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Patent #:
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|
Issue Dt:
|
12/20/2016
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Application #:
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14611581
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Filing Dt:
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02/02/2015
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Publication #:
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Pub Dt:
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08/04/2016
| | | | |
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Title:
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Secret Supplemental Username
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Patent #:
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Issue Dt:
|
11/08/2016
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Application #:
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14628184
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Filing Dt:
|
02/20/2015
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Publication #:
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Pub Dt:
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06/18/2015
| | | | |
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Title:
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MULTIMEDIA ROUTING SYSTEM FOR SECURING THIRD PARTY PARTICIPATION IN CALL CONSULTATION OR CALL TRANSFER OF A CALL IN PROGRESS
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|
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Patent #:
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|
Issue Dt:
|
08/06/2019
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Application #:
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14629474
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Filing Dt:
|
02/23/2015
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Publication #:
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Pub Dt:
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08/25/2016
| | | | |
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Title:
|
SYSTEM AND METHOD FOR MAKING ENGAGEMENT OFFERS BASED ON OBSERVED NAVIGATION PATH
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|
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Patent #:
|
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Issue Dt:
|
11/13/2018
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Application #:
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14629481
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Filing Dt:
|
02/23/2015
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Publication #:
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Pub Dt:
|
08/25/2016
| | | | |
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Title:
|
PROACTIVE KNOWLEDGE OFFERING SYSTEM AND METHOD
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|
|
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Patent #:
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|
Issue Dt:
|
05/22/2018
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Application #:
|
14633064
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Filing Dt:
|
02/26/2015
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Publication #:
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Pub Dt:
|
06/25/2015
| | | | |
|
Title:
|
SYSTEM AND METHOD FOR EXPOSING CUSTOMER AVAILABILITY TO CONTACT CENTER AGENTS
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|
|
|
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Patent #:
|
|
Issue Dt:
|
05/28/2019
|
Application #:
|
14636474
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Filing Dt:
|
03/03/2015
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Publication #:
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Pub Dt:
|
09/10/2015
| | | | |
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Title:
|
SYSTEM AND METHOD FOR OPTIMIZATION OF AUDIO FINGERPRINT SEARCH
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|
|
|
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Patent #:
|
|
Issue Dt:
|
12/18/2018
|
Application #:
|
14638198
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Filing Dt:
|
03/04/2015
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|
Publication #:
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Pub Dt:
|
09/10/2015
| | | | |
|
Title:
|
SYSTEM AND METHOD TO CORRECT FOR PACKET LOSS IN ASR SYSTEMS
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|
|
|
|
Patent #:
|
|
Issue Dt:
|
08/23/2016
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Application #:
|
14642689
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Filing Dt:
|
03/09/2015
|
|
Publication #:
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|
Pub Dt:
|
06/25/2015
| | | | |
|
Title:
|
System for Scheduling Routing Rules in a Contact Center Based on Forecasted and Actual Interaction Load and Staffing Requirements
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|
|
|
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Patent #:
|
|
Issue Dt:
|
01/01/2019
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Application #:
|
14656660
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Filing Dt:
|
03/12/2015
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|
Publication #:
|
|
Pub Dt:
|
07/02/2015
| | | | |
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Title:
|
CUSTOMER PORTAL OF AN INTELLIGENT AUTOMATED AGENT FOR A CONTACT CENTER
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|
|
|
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Patent #:
|
|
Issue Dt:
|
08/30/2016
|
Application #:
|
14672073
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Filing Dt:
|
03/27/2015
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Publication #:
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Pub Dt:
|
07/23/2015
| | | | |
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Title:
|
CONTACT CENTER RECORDING SERVICE
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|
|
|
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Patent #:
|
|
Issue Dt:
|
09/04/2018
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Application #:
|
14674437
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Filing Dt:
|
03/31/2015
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|
Publication #:
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Pub Dt:
|
10/06/2016
| | | | |
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Title:
|
SYSTEM AND METHOD FOR OFFLINE SURVIVABILITY
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|
|
|
|
Patent #:
|
NONE
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Issue Dt:
|
|
Application #:
|
14678004
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Filing Dt:
|
04/03/2015
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|
Publication #:
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Pub Dt:
|
10/06/2016
| | | | |
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Title:
|
METHODS FOR DISPLAYING CUSTOMER OR REMOTE PARTY INFORMATION BASED ON LOCATION DATA
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|
|
|
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Patent #:
|
|
Issue Dt:
|
12/22/2015
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Application #:
|
14678893
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Filing Dt:
|
04/03/2015
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|
Publication #:
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|
Pub Dt:
|
07/30/2015
| | | | |
|
Title:
|
Method and System for Managing Interactive Communications Campaigns
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|
|
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Patent #:
|
|
Issue Dt:
|
12/27/2016
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Application #:
|
14681082
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Filing Dt:
|
04/07/2015
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|
Publication #:
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|
Pub Dt:
|
10/08/2015
| | | | |
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Title:
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CUSTOMER CARE MOBILE APPLICATION
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|
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Patent #:
|
|
Issue Dt:
|
10/11/2016
|
Application #:
|
14683894
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Filing Dt:
|
04/10/2015
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|
Publication #:
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|
Pub Dt:
|
10/13/2016
| | | | |
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Title:
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VISUAL INTERACTIVE VOICE RESPONSE SYSTEM
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|
|
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Patent #:
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NONE
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Issue Dt:
|
|
Application #:
|
14688610
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Filing Dt:
|
04/16/2015
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|
Publication #:
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Pub Dt:
|
10/20/2016
| | | | |
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Title:
|
ENHANCING CALL EXPERIENCES THROUGH PERSONAL RULES
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|
|
|
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Patent #:
|
|
Issue Dt:
|
10/17/2017
|
Application #:
|
14703772
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Filing Dt:
|
05/04/2015
|
|
Publication #:
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Pub Dt:
|
08/20/2015
| | | | |
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Title:
|
CALL TRANSFER USING SESSION INITIATION PROTOCOL (SIP)
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|
|
|
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Patent #:
|
|
Issue Dt:
|
12/06/2016
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Application #:
|
14708122
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Filing Dt:
|
05/08/2015
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|
Publication #:
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Pub Dt:
|
08/27/2015
| | | | |
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Title:
|
PERSONAL DESKTOP ROUTER
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|
|
|
|
Patent #:
|
NONE
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Issue Dt:
|
|
Application #:
|
14708933
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Filing Dt:
|
05/11/2015
|
|
Publication #:
|
|
Pub Dt:
|
11/17/2016
| | | | |
|
Title:
|
SYSTEM AND METHOD FOR MULTI-FACTOR AUTHENTICATION
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|
|
|
|
Patent #:
|
|
Issue Dt:
|
05/01/2018
|
Application #:
|
14708974
|
Filing Dt:
|
05/11/2015
|
|
Publication #:
|
|
Pub Dt:
|
11/17/2016
| | | | |
|
Title:
|
SYSTEM AND METHOD FOR IDENTITY AUTHENTICATION
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
11/10/2015
|
Application #:
|
14709351
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Filing Dt:
|
05/11/2015
|
|
Publication #:
|
|
Pub Dt:
|
09/03/2015
| | | | |
|
Title:
|
METHOD AND SYSTEM FOR MANAGING INTERACTIVE COMMUNICATIONS CAMPAIGNS WITH CALL PACING
|
|
|
|
|
Patent #:
|
|
Issue Dt:
|
10/30/2018
|
Application #:
|
14710612
|
Filing Dt:
|
05/13/2015
|
|
Publication #:
|
|
Pub Dt:
|
11/17/2016
| | | | |
|
Title:
|
DETERMINING AN ACTIVE STATION BASED ON MOVEMENT DATA
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|
|
|
|
Patent #:
|
|
Issue Dt:
|
07/24/2018
|
Application #:
|
14714939
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Filing Dt:
|
05/18/2015
|
|
Publication #:
|
|
Pub Dt:
|
11/24/2016
| | | | |
|
Title:
|
DYNAMICALLY SWITCHING COMMUNICATIONS TO TEXT INTERACTIONS
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|
|
|
|
Patent #:
|
|
Issue Dt:
|
09/27/2016
|
Application #:
|
14718030
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Filing Dt:
|
05/20/2015
|
|
Publication #:
|
|
Pub Dt:
|
12/24/2015
| | | | |
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Title:
|
METHOD AND SYSTEM FOR MANAGING INTERACTIVE COMMUNICATIONS CAMPAIGNS WITH TEXT MESSAGING
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|
|
|
|
Patent #:
|
NONE
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Issue Dt:
|
|
Application #:
|
14723428
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Filing Dt:
|
05/27/2015
|
|
Publication #:
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Pub Dt:
|
12/03/2015
| | | | |
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Title:
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SYSTEM AND METHOD FOR EXECUTING INTERACTION FLOW FOR CONTACT CENTERS
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|
|
|
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Patent #:
|
|
Issue Dt:
|
07/12/2016
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Application #:
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14723429
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Filing Dt:
|
05/27/2015
|
|
Publication #:
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|
Pub Dt:
|
12/03/2015
| | | | |
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Title:
|
FLOW DESIGNER FOR CONTACT CENTERS
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|
|
|
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Patent #:
|
|
Issue Dt:
|
11/19/2019
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Application #:
|
14723431
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Filing Dt:
|
05/27/2015
|
|
Publication #:
|
|
Pub Dt:
|
12/03/2015
| | | | |
|
Title:
|
SYSTEM AND METHOD FOR MANAGING INTERACTION FLOW FOR CONTACT CENTERS
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|
|
|
|
Patent #:
|
|
Issue Dt:
|
08/01/2017
|
Application #:
|
14726471
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Filing Dt:
|
05/30/2015
|
|
Publication #:
|
|
Pub Dt:
|
12/01/2016
| | | | |
|
Title:
|
SYSTEM AND METHOD FOR ANALYSIS AND CORRELATION OF SCORING AND CUSTOMER SATISFACTION
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|
|
|
|
Patent #:
|
NONE
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Issue Dt:
|
|
Application #:
|
14726491
|
Filing Dt:
|
05/30/2015
|
|
Publication #:
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Pub Dt:
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12/01/2016
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Title:
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SYSTEM AND METHOD FOR QUALITY MANAGEMENT PLATFORM
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Patent #:
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Issue Dt:
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03/05/2019
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Application #:
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14726510
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Filing Dt:
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05/30/2015
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Publication #:
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Pub Dt:
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12/01/2016
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Title:
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SYSTEM AND METHOD FOR MANAGING MULTIPLE INTERACTIONS
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Patent #:
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Issue Dt:
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05/15/2018
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Application #:
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14737080
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Filing Dt:
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06/11/2015
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Publication #:
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Pub Dt:
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12/15/2016
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Title:
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SYSTEM AND METHOD FOR OUTLIER IDENTIFICATION TO REMOVE POOR ALIGNMENTS IN SPEECH SYNTHESIS
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Patent #:
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Issue Dt:
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06/28/2016
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Application #:
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14739914
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Filing Dt:
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06/15/2015
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Publication #:
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Pub Dt:
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10/15/2015
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Title:
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SYSTEM FOR ROUTING INTERACTIONS USING BIO-PERFORMANCE ATTRIBUTES OF PERSONS AS DYNAMIC INPUT
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Patent #:
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Issue Dt:
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08/08/2017
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Application #:
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14741251
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Filing Dt:
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06/16/2015
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Publication #:
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Pub Dt:
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12/17/2015
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Title:
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INTELLIGENT RESOURCE MANAGER SERVICE RECOVERY INCLUDING REQUEST RETRANSMISSIONS
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Patent #:
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Issue Dt:
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02/20/2018
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Application #:
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14745364
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Filing Dt:
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06/19/2015
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Publication #:
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Pub Dt:
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08/31/2017
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Title:
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NETWORK RECORDING AND SPEECH ANALYTICS SYSTEM AND METHOD
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Patent #:
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Issue Dt:
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06/06/2017
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Application #:
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14754484
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Filing Dt:
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06/29/2015
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Publication #:
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Pub Dt:
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12/29/2016
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Title:
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System and Method for Intelligent Task Management in a Workbin
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Patent #:
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Issue Dt:
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11/21/2017
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Application #:
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14754530
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Filing Dt:
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06/29/2015
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Publication #:
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Pub Dt:
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12/29/2016
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Title:
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SYSTEM AND METHOD FOR INTELLIGENT TASK MANAGEMENT AND ROUTING
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Patent #:
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Issue Dt:
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08/16/2016
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Application #:
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14792582
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Filing Dt:
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07/06/2015
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Publication #:
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Pub Dt:
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10/29/2015
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Title:
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System for Facilitating Loosely Configured Service Worker Groups in a Dynamic Call Center Environment
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Patent #:
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Issue Dt:
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10/08/2019
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Application #:
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14795563
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Filing Dt:
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07/09/2015
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Publication #:
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Pub Dt:
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01/12/2017
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Title:
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SYSTEM AND METHOD FOR CONTACT CENTER SHARED ECONOMY
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Patent #:
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Issue Dt:
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01/03/2017
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Application #:
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14796899
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Filing Dt:
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07/10/2015
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Publication #:
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Pub Dt:
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10/29/2015
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Title:
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METHOD AND SYSTEM FOR INTEGRATING AN INTERACTION MANAGEMENT SYSTEM WITH A BUSINESS RULES MANAGEMENT SYSTEM
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Patent #:
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Issue Dt:
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01/01/2019
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Application #:
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14797037
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Filing Dt:
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07/10/2015
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Publication #:
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Pub Dt:
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11/05/2015
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Title:
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METHOD FOR ASSEMBLING A BUSINESS PROCESS AND FOR ORCHESTRATING THE PROCESS BASED ON PROCESS BENEFICIARY INFORMATION
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Patent #:
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Issue Dt:
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09/25/2018
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Application #:
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14797047
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Filing Dt:
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07/10/2015
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Publication #:
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Pub Dt:
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11/05/2015
| | | | |
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Title:
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COMMUNICATION OF INFORMATION DURING A CALL
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Patent #:
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Issue Dt:
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04/16/2019
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Application #:
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14797061
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Filing Dt:
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07/10/2015
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Publication #:
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Pub Dt:
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11/05/2015
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Title:
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TECHNIQUE TO AUTHENTICATE IN A MOBILE APPLICATION USING NEAR-FIELD COMMUNICATION
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Patent #:
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Issue Dt:
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12/24/2019
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Application #:
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14799369
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Filing Dt:
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07/14/2015
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Publication #:
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Pub Dt:
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01/19/2017
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Title:
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DATA DRIVEN SPEECH ENABLED SELF-HELP SYSTEMS AND METHODS OF OPERATING THEREOF
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Patent #:
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Issue Dt:
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12/27/2016
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Application #:
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14802969
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Filing Dt:
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07/17/2015
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Publication #:
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Pub Dt:
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11/12/2015
| | | | |
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Title:
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SYSTEM AND METHOD FOR ACCESS NUMBER DISTRIBUTION IN A CONTACT CENTER
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Patent #:
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Issue Dt:
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07/05/2016
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Application #:
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14810421
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Filing Dt:
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07/27/2015
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Publication #:
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Pub Dt:
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11/19/2015
| | | | |
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Title:
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RECURSIVE ADAPTIVE INTERACTION MANAGEMENT SYSTEM
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Patent #:
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Issue Dt:
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05/02/2017
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Application #:
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14810462
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Filing Dt:
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07/27/2015
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Publication #:
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Pub Dt:
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11/19/2015
| | | | |
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Title:
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Customer-Enabled Evaluation and Control of Communication Center Agent Contact
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Patent #:
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Issue Dt:
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01/17/2017
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Application #:
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14811756
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Filing Dt:
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07/28/2015
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Publication #:
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Pub Dt:
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11/19/2015
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Title:
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SYSTEM FOR DETERMINING PRESENCE OF AND AUTHORIZING A QUORUM TO TRANSACT BUSINESS OVER A NETWORK
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Patent #:
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Issue Dt:
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02/06/2018
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Application #:
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14812607
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Filing Dt:
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07/29/2015
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Publication #:
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Pub Dt:
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02/02/2017
| | | | |
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Title:
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SYSTEM AND METHOD FOR DYNAMIC CALL DIVERSION
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Patent #:
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NONE
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Issue Dt:
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Application #:
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14814543
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Filing Dt:
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07/31/2015
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Publication #:
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Pub Dt:
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02/02/2017
| | | | |
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Title:
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System and Method for Model Creation in an Organizational Environment
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Patent #:
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Issue Dt:
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02/21/2017
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Application #:
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14817127
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Filing Dt:
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08/03/2015
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Publication #:
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Pub Dt:
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11/26/2015
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Title:
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ANSWERING MACHINE DETECTION
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Patent #:
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Issue Dt:
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04/25/2017
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Application #:
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14828248
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Filing Dt:
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08/17/2015
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Publication #:
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Pub Dt:
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12/10/2015
| | | | |
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Title:
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SYSTEM AND METHODS FOR RECORDING A COMPRESSED VIDEO AND AUDIO STREAM
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Patent #:
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Issue Dt:
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11/22/2016
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Application #:
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14828394
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Filing Dt:
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08/17/2015
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Publication #:
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Pub Dt:
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12/10/2015
| | | | |
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Title:
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SYSTEM AND METHOD FOR WEB-BASED REAL TIME COMMUNICATION WITH CONTACT CENTERS
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Patent #:
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NONE
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Issue Dt:
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Application #:
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14829796
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Filing Dt:
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08/19/2015
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Publication #:
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Pub Dt:
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06/16/2016
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Title:
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Method and System for Generating Staffing Requirements for Deferred Work in a Contact Center Environment
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Patent #:
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Issue Dt:
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08/08/2017
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Application #:
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14834129
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Filing Dt:
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08/24/2015
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Publication #:
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Pub Dt:
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12/17/2015
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Title:
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SYSTEM AND METHODS FOR SELECTING A DIALING STRATEGY FOR PLACING AN OUTBOUND CALL
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Patent #:
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Issue Dt:
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08/09/2016
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Application #:
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14834307
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Filing Dt:
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08/24/2015
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Publication #:
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Pub Dt:
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12/17/2015
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Title:
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DISTRIBUTED HARDWARE/SOFTWARE SYSTEM FOR MANAGING AGENT STATUS IN A COMMUNICATION CENTER
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Patent #:
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Issue Dt:
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06/05/2018
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Application #:
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14841616
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Filing Dt:
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08/31/2015
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Publication #:
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Pub Dt:
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12/24/2015
| | | | |
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Title:
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SYSTEM FOR ANALYZING INTERACTIONS AND REPORTING ANALYTIC RESULTS TO HUMAN OPERATED AND SYSTEM INTERFACES IN REAL TIME
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Patent #:
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Issue Dt:
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11/27/2018
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Application #:
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14846643
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Filing Dt:
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09/04/2015
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Publication #:
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Pub Dt:
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09/08/2016
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Title:
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SYSTEM AND METHOD FOR CALL PROGRESS DETECTION
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Patent #:
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Issue Dt:
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02/21/2017
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Application #:
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14846683
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Filing Dt:
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09/04/2015
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Publication #:
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Pub Dt:
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12/31/2015
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Title:
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SYSTEM AND METHOD FOR OUT-OF-BAND COMMUNICATION WITH CONTACT CENTERS
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Patent #:
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10/04/2016
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Application #:
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14846705
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09/04/2015
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Publication #:
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Pub Dt:
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12/31/2015
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Title:
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Automated Call Center Software Build Generator
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Patent #:
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NONE
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14858626
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Filing Dt:
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09/18/2015
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Pub Dt:
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06/16/2016
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Title:
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METHOD AND SYSTEM FOR GENERATING STAFFING REQUIREMENTS FOR DEFERRED WORK IN A CONTACT CENTER ENVIRONMENT
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Issue Dt:
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05/14/2019
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14859198
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09/18/2015
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Publication #:
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Pub Dt:
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01/14/2016
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Title:
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TRUST CONFERENCING APPARATUS AND METHODS IN DIGITAL COMMUNICATION
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Patent #:
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Issue Dt:
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07/18/2017
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Application #:
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14859881
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Filing Dt:
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09/21/2015
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Pub Dt:
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01/14/2016
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Title:
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COACHING WITH COLLABORATIVE EDITING
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Patent #:
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Issue Dt:
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09/18/2018
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Application #:
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14860293
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Filing Dt:
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09/21/2015
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Publication #:
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Pub Dt:
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01/14/2016
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Title:
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DYNAMIC MANAGEMENT AND REDISTRIBUTION OF CONTACT CENTER MEDIA TRAFFIC
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Patent #:
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NONE
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Application #:
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14862477
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Filing Dt:
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09/23/2015
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Publication #:
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Pub Dt:
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06/16/2016
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Title:
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METHOD AND SYSTEM FOR GENERATING STAFFING REQUIREMENTS FOR DEFERRED WORK IN A CONTACT CENTER ENVIRONMENT
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Patent #:
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Issue Dt:
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02/14/2017
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Application #:
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14868335
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Filing Dt:
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09/28/2015
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Pub Dt:
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01/21/2016
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Title:
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ROUTING USER COMMUNICATIONS TO AGENTS
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Patent #:
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Issue Dt:
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12/26/2017
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Application #:
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14875252
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Filing Dt:
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10/05/2015
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Publication #:
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Pub Dt:
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01/28/2016
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Title:
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SYSTEM TO DEPLOY A DISASTER-PROOF GEOGRAPHICALLY-DISTRIBUTED CALL CENTER
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Patent #:
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Issue Dt:
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03/28/2017
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Application #:
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14875365
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Filing Dt:
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10/05/2015
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Publication #:
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Pub Dt:
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01/28/2016
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Title:
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ACTIVITIES ASSIGNMENT OPTIMIZATION FOR MULTI-SKILL CONTACT CENTER
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Patent #:
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Issue Dt:
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04/09/2019
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Application #:
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14875778
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Filing Dt:
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10/06/2015
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Publication #:
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Pub Dt:
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01/28/2016
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Title:
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METHOD FOR FORMING THE EXCITATION SIGNAL FOR A GLOTTAL PULSE MODEL BASED PARAMETRIC SPEECH SYNTHESIS SYSTEM
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Issue Dt:
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04/11/2017
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Application #:
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14876749
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Filing Dt:
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10/06/2015
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Publication #:
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Pub Dt:
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01/28/2016
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Title:
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SYSTEM AND METHOD FOR CALL AND DATA MATCHING IN A CONTACT CENTER
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Patent #:
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Issue Dt:
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07/30/2019
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Application #:
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14881116
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Filing Dt:
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10/12/2015
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Publication #:
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Pub Dt:
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05/12/2016
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Title:
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CONVERSATION ASSISTANT
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Patent #:
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Issue Dt:
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02/21/2017
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Application #:
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14881127
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Filing Dt:
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10/12/2015
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Publication #:
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Pub Dt:
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02/04/2016
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Title:
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CONTEXT AWARE INTERACTION
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Patent #:
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Issue Dt:
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03/31/2020
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Application #:
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14882399
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Filing Dt:
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10/13/2015
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Publication #:
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Pub Dt:
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04/13/2017
| | | | |
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Title:
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SYSTEM AND METHOD FOR INTELLIGENT TASK MANAGEMENT AND ROUTING BASED ON PHYSIOLOGICAL SENSOR INPUT DATA
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