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817
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Patent #:
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NONE
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Application #:
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14882405
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Filing Dt:
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10/13/2015
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Publication #:
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Pub Dt:
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04/13/2017
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Title:
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System and Method for Intelligent Task Management and Routing Based on Location Sensor Input Data
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Patent #:
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Issue Dt:
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07/06/2021
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Application #:
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14883962
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Filing Dt:
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10/15/2015
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Publication #:
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Pub Dt:
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04/20/2017
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Title:
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SYSTEM AND METHOD FOR MULTI-LANGUAGE COMMUNICATION SEQUENCING
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Patent #:
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Issue Dt:
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06/13/2017
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Application #:
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14887225
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Filing Dt:
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10/19/2015
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Publication #:
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Pub Dt:
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04/21/2016
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Title:
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IDENTIFYING RECYCLED TELEPHONE NUMBERS
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Patent #:
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Issue Dt:
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07/25/2017
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Application #:
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14887276
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Filing Dt:
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10/19/2015
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Publication #:
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Pub Dt:
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04/20/2017
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Title:
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SYSTEM AND METHOD FOR GENERATING A NETWORK OF CONTACT CENTER AGENTS AND CUSTOMERS FOR OPTIMIZED ROUTING OF INTERACTIONS
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Patent #:
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Issue Dt:
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04/25/2017
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Application #:
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14887297
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Filing Dt:
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10/19/2015
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Publication #:
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Pub Dt:
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04/20/2017
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Title:
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OPTIMIZED ROUTING OF INTERACTIONS TO CONTACT CENTER AGENTS BASED ON MACHINE LEARNING
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Patent #:
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Issue Dt:
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08/01/2017
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Application #:
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14887310
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Filing Dt:
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10/19/2015
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Publication #:
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Pub Dt:
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04/20/2017
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Title:
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OPTIMIZED ROUTING OF INTERACTIONS TO CONTACT CENTER AGENTS BASED ON FORECAST AGENT AVAILABILITY AND CUSTOMER PATIENCE
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Patent #:
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NONE
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Issue Dt:
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Application #:
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14887318
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Filing Dt:
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10/19/2015
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Publication #:
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Pub Dt:
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04/20/2017
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Title:
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OPTIMIZED ROUTING OF INTERACTIONS TO CONTACT CENTER AGENTS BASED ON AGENT PREFERENCES
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Patent #:
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Issue Dt:
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08/13/2019
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Application #:
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14919673
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Filing Dt:
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10/21/2015
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Publication #:
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Pub Dt:
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04/27/2017
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Title:
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DATA-DRIVEN DIALOGUE ENABLED SELF-HELP SYSTEMS
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Patent #:
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Issue Dt:
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10/22/2019
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Application #:
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14919675
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Filing Dt:
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10/21/2015
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Publication #:
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Pub Dt:
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04/27/2017
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Title:
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DIALOGUE FLOW OPTIMIZATION AND PERSONALIZATION
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Patent #:
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Issue Dt:
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02/14/2017
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Application #:
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14923402
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Filing Dt:
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10/26/2015
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Publication #:
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Pub Dt:
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05/19/2016
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Title:
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METHOD OF DISTRIBUTED AGGREGATION IN A CALL CENTER
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Patent #:
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Issue Dt:
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02/07/2017
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Application #:
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14930625
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Filing Dt:
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11/02/2015
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Publication #:
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Pub Dt:
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04/14/2016
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Title:
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CALL EVENT TAGGING AND CALL RECORDING STITCHING FOR CONTACT CENTER CALL RECORDINGS
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Patent #:
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Issue Dt:
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11/20/2018
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Application #:
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14931814
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Filing Dt:
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11/03/2015
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Title:
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METHOD AND APPARATUS FOR ANTICIPATING AND PLANNING COMMUNICATION-CENTER RESOURCES BASED ON EVALUATION OF EVENTS WAITING IN A COMMUNICATION CENTER MASTER QUEUE
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Patent #:
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Issue Dt:
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05/15/2018
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Application #:
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14931820
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Filing Dt:
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11/03/2015
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Title:
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METHOD AND APPARATUS FOR ANTICIPATING AND PLANNING COMMUNICATION-CENTER RESOURCES BASED ON EVALUATION OF EVENTS WAITING IN A COMMUNICATION CENTER MASTER QUEUE
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Patent #:
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Issue Dt:
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05/15/2018
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Application #:
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14931832
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Filing Dt:
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11/03/2015
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Title:
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METHOD AND APPARATUS FOR ANTICIPATING AND PLANNING COMMUNICATION-CENTER RESOURCES BASED ON EVALUATION OF EVENTS WAITING IN A COMMUNICATION CENTER MASTER QUEUE
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Patent #:
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Issue Dt:
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11/01/2016
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Application #:
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14936522
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Filing Dt:
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11/09/2015
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Publication #:
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Pub Dt:
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04/21/2016
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Title:
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RECORDING USER COMMUNICATIONS
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Patent #:
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Issue Dt:
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04/25/2017
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Application #:
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14936565
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Filing Dt:
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11/09/2015
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Publication #:
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Pub Dt:
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04/14/2016
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Title:
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METHOD AND SYSTEM FOR MANAGING INTERACTIVE COMMUNICATIONS CAMPAIGNS WITH CALL PACING
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Patent #:
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Issue Dt:
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03/07/2017
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Application #:
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14936630
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Filing Dt:
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11/09/2015
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Publication #:
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Pub Dt:
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04/14/2016
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Title:
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DISTRIBUTED EVENT DELIVERY
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Patent #:
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Issue Dt:
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06/18/2019
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Application #:
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14944599
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Filing Dt:
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11/18/2015
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Publication #:
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Pub Dt:
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05/18/2017
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Title:
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System and Method for Dynamically Generated Reports
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Patent #:
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Issue Dt:
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01/09/2018
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Application #:
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14948036
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Filing Dt:
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11/20/2015
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Publication #:
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Pub Dt:
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05/26/2016
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Title:
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FEDERATED UPTAKE THROTTLING
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Patent #:
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Issue Dt:
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03/07/2017
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Application #:
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14948105
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Filing Dt:
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11/20/2015
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Publication #:
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Pub Dt:
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04/28/2016
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Title:
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RULES-BASED COMPLIANCE SYSTEM
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Patent #:
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Issue Dt:
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02/13/2018
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Application #:
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14948134
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Filing Dt:
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11/20/2015
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Publication #:
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Pub Dt:
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04/14/2016
| | | | |
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Title:
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METHOD FOR AUTOMATED HANDLING OF OUTBOUND CONTACTS REQUIRING ASSURED CONNECTION TO A LIVE AGENT
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Patent #:
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Issue Dt:
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05/09/2017
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Application #:
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14960219
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Filing Dt:
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12/04/2015
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Publication #:
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Pub Dt:
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06/09/2016
| | | | |
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Title:
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SYSTEM AND METHOD FOR WEB-BASED REAL TIME COMMUNICATION WITH OPTIMIZED TRANSCODING
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Patent #:
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Issue Dt:
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05/23/2017
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Application #:
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14961320
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Filing Dt:
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12/07/2015
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Publication #:
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Pub Dt:
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06/09/2016
| | | | |
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Title:
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SYSTEM AND METHOD FOR AUTOMATIC COMMUNICATION DISTRIBUTION LOCAL ASSIGNMENT
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Patent #:
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NONE
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Issue Dt:
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Application #:
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14975458
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Filing Dt:
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12/18/2015
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Publication #:
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Pub Dt:
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06/23/2016
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Title:
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SYSTEM AND METHOD FOR DEVICE PAIRING TRANSACTION
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Patent #:
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Issue Dt:
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10/18/2016
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Application #:
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14977331
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Filing Dt:
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12/21/2015
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Publication #:
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Pub Dt:
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04/14/2016
| | | | |
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Title:
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METHOD AND SYSTEM FOR MANAGING INTERACTIVE COMMUNICATIONS CAMPAIGNS
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Patent #:
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|
Issue Dt:
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03/05/2019
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Application #:
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14979414
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Filing Dt:
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12/27/2015
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Publication #:
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Pub Dt:
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06/29/2017
| | | | |
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Title:
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SYSTEM AND METHOD FOR VIDEO ANALYSIS
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Patent #:
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Issue Dt:
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05/15/2018
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Application #:
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14985560
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Filing Dt:
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12/31/2015
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Publication #:
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Pub Dt:
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07/06/2017
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Title:
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SYSTEM AND METHOD FOR NEURAL NETWORK BASED FEATURE EXTRACTION FOR ACOUSTIC MODEL DEVELOPMENT
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Patent #:
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Issue Dt:
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05/09/2017
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Application #:
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14995160
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Filing Dt:
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01/13/2016
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Publication #:
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Pub Dt:
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05/12/2016
| | | | |
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Title:
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METHOD AND APPARATUS FOR OPTIMIZING RESPONSE TIME TO EVENTS IN QUEUE
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Patent #:
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Issue Dt:
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01/01/2019
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Application #:
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15018783
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Filing Dt:
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02/08/2016
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Publication #:
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Pub Dt:
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06/02/2016
| | | | |
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Title:
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TELEPHONY SYSTEM WITH A BACKGROUND RECAPILATION FEATURE
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Patent #:
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Issue Dt:
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05/14/2019
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Application #:
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15043799
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Filing Dt:
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02/15/2016
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Publication #:
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Pub Dt:
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08/17/2017
| | | | |
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Title:
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SYSTEM AND METHOD FOR DETECTING RELEVANT MESSAGES
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Patent #:
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Issue Dt:
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11/15/2016
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Application #:
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15060330
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Filing Dt:
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03/03/2016
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Title:
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SYSTEM AND METHOD FOR VOICEMAIL ACCELERATION
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Patent #:
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Issue Dt:
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07/23/2019
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Application #:
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15069678
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Filing Dt:
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03/14/2016
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Publication #:
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Pub Dt:
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07/07/2016
| | | | |
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Title:
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APPLICATION BUILDER PLATFORM
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Patent #:
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Issue Dt:
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08/22/2017
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Application #:
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15071166
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Filing Dt:
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03/15/2016
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Publication #:
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Pub Dt:
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09/15/2016
| | | | |
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Title:
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SYSTEMS AND METHODS FOR MANAGING MULTI-TENANT CALLBACK SERVICES
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Patent #:
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NONE
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Issue Dt:
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Application #:
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15073696
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Filing Dt:
|
03/18/2016
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|
Publication #:
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Pub Dt:
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09/21/2017
| | | | |
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Title:
|
SYSTEM AND METHOD FOR CONFIGURATION AND INTERCHANGING OF BUSINESS FUNCTIONALITY IMPLEMENTATIONS
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|
|
|
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Patent #:
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|
Issue Dt:
|
12/25/2018
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Application #:
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15076623
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Filing Dt:
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03/21/2016
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Publication #:
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Pub Dt:
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07/14/2016
| | | | |
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Title:
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METHOD OF CONTROLLING SESSION INITIATION PROTOCOL SESSIONS WITH STATE CHARTS
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Patent #:
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Issue Dt:
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04/30/2019
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Application #:
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15080149
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Filing Dt:
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03/24/2016
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Publication #:
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Pub Dt:
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09/29/2016
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Title:
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SYSTEM AND METHOD FOR PROVISIONING AND REGISTRATION
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Patent #:
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Issue Dt:
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05/05/2020
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Application #:
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15087511
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Filing Dt:
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03/31/2016
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Publication #:
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Pub Dt:
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10/05/2017
| | | | |
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Title:
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SYSTEM AND METHOD FOR INTERACTION CALLBACK PACING
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|
|
|
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Patent #:
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|
Issue Dt:
|
01/09/2018
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Application #:
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15088076
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Filing Dt:
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03/31/2016
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Publication #:
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Pub Dt:
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07/28/2016
| | | | |
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Title:
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DYNAMIC CALL CONTROL
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|
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Patent #:
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Issue Dt:
|
06/13/2017
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Application #:
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15089143
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Filing Dt:
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04/01/2016
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Publication #:
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Pub Dt:
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07/28/2016
| | | | |
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Title:
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MANAGING INTERACTIVE COMMUNICATIONS CAMPAIGNS WITH REDUCED CUSTOMER-TO-AGENT CONNECTION LATENCY
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Patent #:
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Issue Dt:
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07/11/2017
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Application #:
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15094929
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Filing Dt:
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04/08/2016
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Publication #:
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Pub Dt:
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08/04/2016
| | | | |
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Title:
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ROUTING USER COMMUNICATIONS TO AGENTS
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Patent #:
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NONE
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Issue Dt:
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Application #:
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15133188
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Filing Dt:
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04/19/2016
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Publication #:
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Pub Dt:
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10/19/2017
| | | | |
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Title:
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QUALITY MONITORING AUTOMATION IN CONTACT CENTERS
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Patent #:
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Issue Dt:
|
07/09/2019
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Application #:
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15138196
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Filing Dt:
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04/25/2016
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Publication #:
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Pub Dt:
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10/26/2017
| | | | |
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Title:
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CALL MOBILITY
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Patent #:
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NONE
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Issue Dt:
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Application #:
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15143274
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Filing Dt:
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04/29/2016
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Publication #:
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Pub Dt:
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11/02/2017
| | | | |
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Title:
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CUSTOMER EXPERIENCE ANALYTICS
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|
|
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Patent #:
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Issue Dt:
|
05/30/2017
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Application #:
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15146959
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Filing Dt:
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05/05/2016
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Title:
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SYSTEM AND METHOD FOR COMMUNICATION PROVIDER AND REMOTE DEVICE CONNECTION ANALYSIS
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|
|
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Patent #:
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|
Issue Dt:
|
07/31/2018
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Application #:
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15149031
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Filing Dt:
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05/06/2016
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|
Publication #:
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Pub Dt:
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11/09/2017
| | | | |
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Title:
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SYSTEM AND METHOD FOR MANAGING AND TRANSITIONING AUTOMATED CHAT CONVERSATIONS
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|
|
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Patent #:
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|
Issue Dt:
|
01/09/2018
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Application #:
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15149071
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Filing Dt:
|
05/06/2016
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|
Publication #:
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Pub Dt:
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11/09/2017
| | | | |
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Title:
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SYSTEM AND METHOD FOR MONITORING PROGRESS OF AUTOMATED CHAT CONVERSATIONS
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|
|
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Patent #:
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|
Issue Dt:
|
01/09/2018
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Application #:
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15156270
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Filing Dt:
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05/16/2016
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|
Publication #:
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|
Pub Dt:
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09/08/2016
| | | | |
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Title:
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Managing interactive communications campaigns with customer recovery
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Patent #:
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|
Issue Dt:
|
11/13/2018
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Application #:
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15156277
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Filing Dt:
|
05/16/2016
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|
Publication #:
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Pub Dt:
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09/08/2016
| | | | |
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Title:
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SYSTEM AND METHOD FOR ADDITION AND REMOVAL OF SERVERS IN SERVER CLUSTER
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Patent #:
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Issue Dt:
|
12/05/2017
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Application #:
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15167879
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Filing Dt:
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05/27/2016
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|
Publication #:
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Pub Dt:
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09/22/2016
| | | | |
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Title:
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SYSTEM FOR INDICATING PRIORITY LEVELS FOR TRANSACTION AND TASK ENGAGEMENT IN A CALL CENTER
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Patent #:
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|
Issue Dt:
|
03/07/2017
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Application #:
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15169047
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Filing Dt:
|
05/31/2016
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|
Publication #:
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Pub Dt:
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12/08/2016
| | | | |
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Title:
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SYSTEM AND METHOD OF CONTACT IDENTIFICATION DISSEMINATION
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Patent #:
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Issue Dt:
|
07/09/2019
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Application #:
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15169317
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Filing Dt:
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05/31/2016
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Publication #:
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Pub Dt:
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11/30/2017
| | | | |
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Title:
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System and Method for Data Management and Task Routing Based on Data Tagging
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Patent #:
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Issue Dt:
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06/02/2020
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Application #:
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15176400
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Filing Dt:
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06/08/2016
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Publication #:
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Pub Dt:
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12/14/2017
| | | | |
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Title:
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DIGITAL SERVICE INTERFACE
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Patent #:
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Issue Dt:
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04/30/2019
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Application #:
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15176502
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Filing Dt:
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06/08/2016
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Publication #:
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Pub Dt:
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12/14/2017
| | | | |
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Title:
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CONNECTED MACHINE INITIATED SERVICE
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Patent #:
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Issue Dt:
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03/06/2018
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Application #:
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15178503
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Filing Dt:
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06/09/2016
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Publication #:
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Pub Dt:
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11/09/2017
| | | | |
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Title:
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SYSTEM AND METHOD FOR CHAT AUTOMATION
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Patent #:
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Issue Dt:
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08/08/2017
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Application #:
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15187670
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Filing Dt:
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06/20/2016
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Publication #:
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Pub Dt:
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10/06/2016
| | | | |
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Title:
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COLLABORATION SYSTEM AND METHOD
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Patent #:
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Issue Dt:
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01/09/2018
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Application #:
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15187745
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Filing Dt:
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06/20/2016
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Publication #:
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Pub Dt:
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10/13/2016
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Title:
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SYSTEM AND METHODS FOR PREDICTING FUTURE AGENT READINESS FOR HANDLING AN INTERACTION IN A CALL CENTER
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Patent #:
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Issue Dt:
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09/10/2019
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Application #:
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15192885
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Filing Dt:
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06/24/2016
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Publication #:
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Pub Dt:
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10/20/2016
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Title:
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GRAPHICAL USER INTERFACE AND METHOD FOR TESTING AND VISUALLY REPRESENTING TELEPHONY STATE
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Patent #:
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Issue Dt:
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10/17/2017
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Application #:
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15192975
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Filing Dt:
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06/24/2016
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Publication #:
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Pub Dt:
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10/20/2016
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Title:
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SYSTEM FOR ROUTING INTERACTIONS USING BIO-PERFORMANCE ATTRIBUTES OF PERSONS AS DYNAMIC INPUT
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Patent #:
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Issue Dt:
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02/04/2020
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Application #:
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15197645
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Filing Dt:
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06/29/2016
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Publication #:
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Pub Dt:
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10/27/2016
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Title:
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RECURSIVE ADAPTIVE INTERACTION MANAGEMENT SYSTEM
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Patent #:
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Issue Dt:
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06/30/2020
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Application #:
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15201246
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Filing Dt:
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07/01/2016
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Publication #:
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Pub Dt:
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01/04/2018
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Title:
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SYSTEM AND METHOD FOR CONTACT CENTER COMMUNICATIONS
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Patent #:
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Issue Dt:
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08/13/2019
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Application #:
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15201261
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Filing Dt:
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07/01/2016
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Publication #:
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Pub Dt:
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01/04/2018
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Title:
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SYSTEM AND METHOD FOR PREVENTING ATTACKS IN COMMUNICATIONS
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Patent #:
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Issue Dt:
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09/26/2017
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Application #:
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15206501
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Filing Dt:
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07/11/2016
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Publication #:
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Pub Dt:
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11/03/2016
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Title:
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SYSTEM AND METHOD FOR CUSTOMER EXPERIENCE MANAGEMENT
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Patent #:
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Issue Dt:
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12/24/2019
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Application #:
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15215069
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Filing Dt:
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07/20/2016
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Publication #:
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Pub Dt:
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11/10/2016
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Title:
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SYSTEM AND METHOD FOR RECORDING AND MONITORING COMMUNICATIONS USING A MEDIA SERVER
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Patent #:
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Issue Dt:
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03/14/2017
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Application #:
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15216622
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Filing Dt:
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07/21/2016
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Title:
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VIRTUAL INTERACTIONS IN CONTACT CENTER OPERATIONS
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Patent #:
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Issue Dt:
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09/12/2017
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Application #:
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15219177
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Filing Dt:
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07/25/2016
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Publication #:
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Pub Dt:
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11/17/2016
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Title:
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Robust DTMF detection in an unreliable voice-over-IP (VoIP) environment
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Patent #:
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Issue Dt:
|
12/11/2018
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Application #:
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15224143
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Filing Dt:
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07/29/2016
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Publication #:
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Pub Dt:
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02/01/2018
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Title:
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SYSTEM AND METHOD FOR OPTIMIZING PHYSICAL PLACEMENT OF CONTACT CENTER AGENTS ON A CONTACT CENTER FLOOR
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Patent #:
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Issue Dt:
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12/18/2018
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Application #:
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15224298
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Filing Dt:
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07/29/2016
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Publication #:
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Pub Dt:
|
02/01/2018
| | | | |
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Title:
|
SYSTEM AND METHOD FOR OPTIMIZING CONTACT CENTER RESOURCE GROUPS
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Patent #:
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Issue Dt:
|
05/28/2019
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Application #:
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15230004
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Filing Dt:
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08/05/2016
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Publication #:
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Pub Dt:
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02/09/2017
| | | | |
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Title:
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SYSTEM AND METHOD FOR KEY MANAGEMENT AND USER AUTHENTICATION
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Patent #:
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Issue Dt:
|
08/21/2018
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Application #:
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15231631
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Filing Dt:
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08/08/2016
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Publication #:
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Pub Dt:
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12/01/2016
| | | | |
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Title:
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DISTRIBUTED HARDWARE/SOFTWARE SYSTEM FOR MANAGING AGENT STATUS IN A COMMUNICATION CENTER
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Patent #:
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|
Issue Dt:
|
04/23/2019
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Application #:
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15235204
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Filing Dt:
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08/12/2016
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Publication #:
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Pub Dt:
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02/16/2017
| | | | |
|
Title:
|
SYSTEM AND METHOD FOR DETERMINING WINDOW GEOMETRY
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Patent #:
|
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Issue Dt:
|
05/08/2018
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Application #:
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15237563
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Filing Dt:
|
08/15/2016
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Publication #:
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Pub Dt:
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12/01/2016
| | | | |
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Title:
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System for Facilitating Loosely Configured Service Worker Groups in a Dynamic Call Center Environment
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Patent #:
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Issue Dt:
|
10/31/2017
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Application #:
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15237588
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Filing Dt:
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08/15/2016
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Publication #:
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Pub Dt:
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12/08/2016
| | | | |
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Title:
|
LOCATION-BASED CALL INITIATION
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Patent #:
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Issue Dt:
|
05/29/2018
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Application #:
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15242116
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Filing Dt:
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08/19/2016
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Publication #:
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Pub Dt:
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02/22/2018
| | | | |
|
Title:
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SYSTEM AND METHOD FOR SITE AWARE ROUTING FOR CALLBACK
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Patent #:
|
|
Issue Dt:
|
01/02/2018
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Application #:
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15243857
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Filing Dt:
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08/22/2016
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Publication #:
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Pub Dt:
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12/08/2016
| | | | |
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Title:
|
METHOD FOR SIMULATING SCREEN SHARING FOR MULTIPLE APPLICATIONS RUNNING CONCURRENTLY ON A MOBILE PLATFORM
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Patent #:
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Issue Dt:
|
02/13/2018
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Application #:
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15243931
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Filing Dt:
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08/22/2016
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Publication #:
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Pub Dt:
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12/08/2016
| | | | |
|
Title:
|
System for Scheduling Routing Rules in a Contact Center Based on Forecasted and Actual Interaction Load and Staffing Requirements
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Patent #:
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Issue Dt:
|
01/22/2019
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Application #:
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15247645
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Filing Dt:
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08/25/2016
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Publication #:
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Pub Dt:
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07/20/2017
| | | | |
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Title:
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LANGUAGE MODEL CUSTOMIZATION IN SPEECH RECOGNITION FOR SPEECH ANALYTICS
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Patent #:
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Issue Dt:
|
06/04/2019
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Application #:
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15247656
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Filing Dt:
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08/25/2016
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Publication #:
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Pub Dt:
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07/20/2017
| | | | |
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Title:
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MATERIAL SELECTION FOR LANGUAGE MODEL CUSTOMIZATION IN SPEECH RECOGNITION FOR SPEECH ANALYTICS
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Patent #:
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Issue Dt:
|
05/22/2018
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Application #:
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15250323
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Filing Dt:
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08/29/2016
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Publication #:
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Pub Dt:
|
03/01/2018
| | | | |
|
Title:
|
CONTACT CENTER SYSTEM AND METHOD FOR ADVANCED OUTBOUND COMMUNICATIONS TO A CONTACT GROUP
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Patent #:
|
NONE
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Issue Dt:
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|
Application #:
|
15250484
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Filing Dt:
|
08/29/2016
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|
Publication #:
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Pub Dt:
|
12/15/2016
| | | | |
|
Title:
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RICH PERSONALIZED COMMUNICATION CONTEXT
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Patent #:
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Issue Dt:
|
10/10/2017
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Application #:
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15250675
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Filing Dt:
|
08/29/2016
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|
Publication #:
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Pub Dt:
|
12/15/2016
| | | | |
|
Title:
|
CONTACT CENTER RECORDING SERVICE
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Patent #:
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Issue Dt:
|
01/09/2018
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Application #:
|
15251191
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Filing Dt:
|
08/30/2016
|
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Title:
|
SYSTEM AND METHOD FOR PREDICTIVE ROUTING BASED ON A CUSTOMER JOURNEY PATIENCE
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Patent #:
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Issue Dt:
|
07/24/2018
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Application #:
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15253759
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Filing Dt:
|
08/31/2016
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Publication #:
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Pub Dt:
|
03/01/2018
| | | | |
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Title:
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SYSTEM AND METHOD FOR ANTICIPATING AND PRELOADING DATA IN A CUSTOMER CONTACT CENTER
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Patent #:
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Issue Dt:
|
07/31/2018
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Application #:
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15253784
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Filing Dt:
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08/31/2016
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Publication #:
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Pub Dt:
|
03/01/2018
| | | | |
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Title:
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SYSTEM AND METHOD FOR HANDLING INTERACTIONS WITH INDIVIDUALS WITH PHYSICAL IMPAIRMENTS
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Patent #:
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Issue Dt:
|
06/05/2018
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Application #:
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15253798
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Filing Dt:
|
08/31/2016
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Publication #:
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Pub Dt:
|
03/01/2018
| | | | |
|
Title:
|
SYSTEM AND METHOD FOR ANTICIPATING USER INTERACTION IN A CUSTOMER CONTACT CENTER
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|
Patent #:
|
NONE
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Issue Dt:
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Application #:
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15253804
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Filing Dt:
|
08/31/2016
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Publication #:
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Pub Dt:
|
03/01/2018
| | | | |
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Title:
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SYSTEM AND METHOD FOR PROVIDING SECURE ACCESS TO ELECTRONIC RECORDS
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Patent #:
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Issue Dt:
|
07/16/2019
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Application #:
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15253810
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Filing Dt:
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08/31/2016
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Publication #:
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Pub Dt:
|
03/01/2018
| | | | |
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Title:
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AUTHENTICATION SYSTEM AND METHOD BASED ON AUTHENTICATION ANNOTATIONS
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Patent #:
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Issue Dt:
|
04/17/2018
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Application #:
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15261826
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Filing Dt:
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09/09/2016
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Publication #:
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Pub Dt:
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12/29/2016
| | | | |
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Title:
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INTERACTION REQUEST PROCESSING ACCORDING TO CLIENT PRE-CONFIGURED SCHEDULE
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Patent #:
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Issue Dt:
|
05/14/2019
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Application #:
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15267732
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Filing Dt:
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09/16/2016
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Publication #:
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Pub Dt:
|
03/22/2018
| | | | |
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Title:
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SYSTEM AND METHOD FOR BODY LANGUAGE ANALYSIS
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Patent #:
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Issue Dt:
|
03/06/2018
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Application #:
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15268513
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Filing Dt:
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09/16/2016
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Publication #:
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Pub Dt:
|
05/25/2017
| | | | |
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Title:
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SYSTEM AND METHOD FOR PERFORMANCE-BASED ROUTING OF INTERACTIONS IN A CONTACT CENTER
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Patent #:
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Issue Dt:
|
11/05/2019
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Application #:
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15272304
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Filing Dt:
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09/21/2016
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Publication #:
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Pub Dt:
|
03/22/2018
| | | | |
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Title:
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SYSTEM AND METHOD FOR MANAGING MULTI-CHANNEL ENGAGEMENTS
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Patent #:
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Issue Dt:
|
09/12/2017
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Application #:
|
15272312
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Filing Dt:
|
09/21/2016
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Title:
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SYSTEM AND METHOD FOR RECOMMENDING COMMUNICATION MEDIUMS BASED ON PREDICTIVE ANALYTICS
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Patent #:
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Issue Dt:
|
01/23/2018
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Application #:
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15276443
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Filing Dt:
|
09/26/2016
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Publication #:
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Pub Dt:
|
05/25/2017
| | | | |
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Title:
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METHOD AND SYSTEM FOR MANAGING INTERACTIVE COMMUNICATIONS CAMPAIGNS WITH TEXT MESSAGING
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Patent #:
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Issue Dt:
|
12/12/2017
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Application #:
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15279038
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Filing Dt:
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09/28/2016
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Title:
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SYSTEM AND METHOD FOR NATURAL LANGUAGE PROCESSING
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Patent #:
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Issue Dt:
|
02/20/2018
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Application #:
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15280769
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Filing Dt:
|
09/29/2016
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Title:
|
PINNING IN AN INTERACTIVE MEDIA/VOICE RESPONSE SYSTEM
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Patent #:
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Issue Dt:
|
08/22/2017
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Application #:
|
15281022
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Filing Dt:
|
09/29/2016
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Publication #:
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Pub Dt:
|
01/19/2017
| | | | |
|
Title:
|
GRAPHICAL MENU BUILDER FOR ENCODING APPLICATIONS IN AN IMAGE
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Patent #:
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Issue Dt:
|
01/19/2021
|
Application #:
|
15282897
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Filing Dt:
|
09/30/2016
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Publication #:
|
|
Pub Dt:
|
04/05/2018
| | | | |
|
Title:
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SYSTEM AND METHOD FOR AUTOMATIC QUALITY MANAGEMENT AND COACHING
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Patent #:
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Issue Dt:
|
01/26/2021
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Application #:
|
15282963
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Filing Dt:
|
09/30/2016
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Publication #:
|
|
Pub Dt:
|
04/05/2018
| | | | |
|
Title:
|
SYSTEM AND METHOD FOR AUTOMATIC QUALITY EVALUATION OF INTERACTIONS
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Patent #:
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Issue Dt:
|
12/18/2018
|
Application #:
|
15282972
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Filing Dt:
|
09/30/2016
|
|
Publication #:
|
|
Pub Dt:
|
04/05/2018
| | | | |
|
Title:
|
SYSTEM AND METHOD FOR DISTRIBUTED DYNAMIC RESOURCE COMMITMENT
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|
Patent #:
|
NONE
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Issue Dt:
|
|
Application #:
|
15283003
|
Filing Dt:
|
09/30/2016
|
|
Publication #:
|
|
Pub Dt:
|
04/05/2018
| | | | |
|
Title:
|
SYSTEM AND METHOD FOR DYNAMIC GENERATION AND OPTIMIZATION OF PROCESS FLOWS FOR A CUSTOMER CONTACT CENTER
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|
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Patent #:
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|
Issue Dt:
|
10/09/2018
|
Application #:
|
15283288
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Filing Dt:
|
09/30/2016
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Publication #:
|
|
Pub Dt:
|
01/19/2017
| | | | |
|
Title:
|
SYSTEM AND METHODS FOR INTEGRATING SHORT MESSAGE SERVICE MESSAGING WITH CONTACT CENTER APPLICATIONS
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|
